/10
★★★★★
based on 6646 published reviews
★★★★★
based on 6646 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Hello, I sent you an email ar I did not receive my complete order, and no response from you, it was missing the base and the Led remote so I am not satisfied!
Malika L.
purchased on 16/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
we are sorry for this error. Following the return of the missing products, a small comment on your final opinion would be nice.
Thank you in advance.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
we are sorry for this error. Following the return of the missing products, a small comment on your final opinion would be nice.
Thank you in advance.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
I sent an email because the product does not meet my expectations there is a defect on the print. A big line goes through the middle of a face. I have not had any feedback from you. Very disappointed. Waiting for a solution. Since it was a Christmas gift.
Catherine R.
purchased on 12/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
we are sorry for the inconvenience.
After checking, I do not see any mail from you. If your lamp has a defect, we will reproduce it without delay.
I invite you to come back to us on this subject at [email protected]
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
we are sorry for the inconvenience.
After checking, I do not see any mail from you. If your lamp has a defect, we will reproduce it without delay.
I invite you to come back to us on this subject at [email protected]
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Lamp arrived broken no response from customer service! Shameful considering the price! I'm not sure what to do if I don't get a response!
Elodie F.
purchased on 12/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
We are very sorry for the inconvenience.
I have done some research about your problem and I don't see any trace of your complaint. You can contact us at [email protected]
If your lamp arrived broken, a simple photo to see it and we will send you back your order of course.
See you soon.
Best regards,
Thomas from Lampephoto.fr
We are very sorry for the inconvenience.
I have done some research about your problem and I don't see any trace of your complaint. You can contact us at [email protected]
If your lamp arrived broken, a simple photo to see it and we will send you back your order of course.
See you soon.
Best regards,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Nice lamp. But very unhappy to have paid 2 instead of one! I will not recommend your site.
Sandrine P.
purchased on 09/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
we are sorry for the misunderstanding. There are indeed 2 different orders from you. As both orders have been produced and shipped, there is not much we can do. We have sent you a small gift as a commercial gesture. Hoping that you will come back and modify your comment 😉
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
we are sorry for the misunderstanding. There are indeed 2 different orders from you. As both orders have been produced and shipped, there is not much we can do. We have sent you a small gift as a commercial gesture. Hoping that you will come back and modify your comment 😉
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Bad bad bad 3 pack 3 error no refund, high price, low quality!!!
Pierangelo M.
purchased on 09/12/2021
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1/5
★☆☆☆☆
The website is nice... original products but you should change carrier and especially you unload of bos responsibilities on the transport company that is crazy about the customer... delivery fees never refunded nor any commercial gesture.
Christian S.
purchased on 10/12/2021
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Answer from
Pictyourlamp.com
Hello,
we are sorry for this inconvenience.
Indeed Chronopost like all carriers encounter difficulties in the run-up to Christmas. We are very sorry for this delay beyond our control.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
we are sorry for this inconvenience.
Indeed Chronopost like all carriers encounter difficulties in the run-up to Christmas. We are very sorry for this delay beyond our control.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Unfortunately, only half arrived and the headphones you get for free were not included.
Patricia F.
purchased on 08/12/2021
Translated review
Answer from
Pictyourlamp.com
Nous sommes désolé pour l'oubli du cadeau promis. Nous vous l'avons renvoyé dans un second temps. Une petite modification de votre commentaire serait super sympa 😉
Désolé encore pour ce désagrément.
Bonne journée à vous.
Cordialement,
Thomas de Pictyourlamp.com
Désolé encore pour ce désagrément.
Bonne journée à vous.
Cordialement,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
Order not in accordance with whate I paid Page very poorly explained misleads Be very careful ⚠️ and check before validating.
Sandra K.
purchased on 05/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
we are sorry for this misunderstanding, it is indeed laser engraving and not color printing.
The colors are obtained with the light of the base.
We make sure that it is as clear as possible on the site.
Your lamp seemed to be very successful nevertheless, we hope you will appreciate it despite this misunderstanding.
Have a nice day.
Best regards,
Thomas from Lampephoto.fr
we are sorry for this misunderstanding, it is indeed laser engraving and not color printing.
The colors are obtained with the light of the base.
We make sure that it is as clear as possible on the site.
Your lamp seemed to be very successful nevertheless, we hope you will appreciate it despite this misunderstanding.
Have a nice day.
Best regards,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
I received my broken lamp and had to recommend a plate this morning at my own expense since my emails were not answered... Hopefully I'll get it back in good condition this time as it will have cost me quite a bit in the end.
Véronique F.
purchased on 25/11/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
I'm sorry for the inconvenience. I have no trace of your e-mail. I just sent you an email. We will refund your second order. You do not have to pay for the reproduction of your lamp arrived broken.
Waiting for your return on this subject, I wish you a good day.
Sincerely,
Thomas from Lampephoto.fr
I'm sorry for the inconvenience. I have no trace of your e-mail. I just sent you an email. We will refund your second order. You do not have to pay for the reproduction of your lamp arrived broken.
Waiting for your return on this subject, I wish you a good day.
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
The box above the lamp to turn on and off is already not working, jsp what I need to do
Louis S.
purchased on 23/11/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
we are sorry for this inconvenience. Our bases are guaranteed for 1 year, you just have to contact us at [email protected], we will proceed to the replacement of your base.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
we are sorry for this inconvenience. Our bases are guaranteed for 1 year, you just have to contact us at [email protected], we will proceed to the replacement of your base.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Very nice lamp, it's a wonderful gift
Colette A.
purchased on 08/10/2021
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Answer from
Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be a mistake and we hope you'll come back and change your comment, that would be great.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
1/5
★☆☆☆☆
I received the package well nevertheless I have the usb plug which is damaged 😕
Grellety F.
purchased on 08/11/2021
Translated review
Answer from
Pictyourlamp.com
Hello, I'm sorry but I don't see any exchange with customer service about this. If you have received a damaged part of your order, we are sorry. Just let us know and we'll send it back to you. Please contact us at [email protected].
Best regards,
Alexandra from Lampephoto.fr
Best regards,
Alexandra from Lampephoto.fr
1/5
★☆☆☆☆
Very disappointed, as it was a gift for my daughter and the base was too narrow to fit the frame. Impossible.
Carole F.
purchased on 06/11/2021
Translated review
Answer from
Pictyourlamp.com
Hello, after checking we couldn't find an e-mail from you. Please don't hesitate to contact us at [email protected] so that we can work together to solve this problem.
Best regards,
Alexandra from Lampephoto.fr
Best regards,
Alexandra from Lampephoto.fr
1/5
★☆☆☆☆
Very nice but does not work blinks forced to remove the batteries disgusted pfuff not recommended
Didier D.
purchased on 20/09/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
after our email exchanges, it turned out that the problem came from the batteries. A small change in your opinion would be nice 😉
Thanks in advance.
Good day to you.
Best regards,
Thomas from Lampephoto.fr
after our email exchanges, it turned out that the problem came from the batteries. A small change in your opinion would be nice 😉
Thanks in advance.
Good day to you.
Best regards,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
I received my package with the bluetooth cradle in it and I can't put it on charge because it's broken inside...
Yanis A.
purchased on 15/08/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
after replacing your base, a little feedback would be nice!
Thanks in advance,
Thanks in advance,
Thomas from Lampephoto.fr
after replacing your base, a little feedback would be nice!
Thanks in advance,
Thanks in advance,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Base too small compared to the picture
Alexis V.
purchased on 30/06/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
We are very sorry about this inconvenience.
I've done some research into your problem and I can't find any trace of a complaint on your part. You can contact us at [email protected] with a simple photo to see for yourself and we will of course return your order to you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
We are very sorry about this inconvenience.
I've done some research into your problem and I can't find any trace of a complaint on your part. You can contact us at [email protected] with a simple photo to see for yourself and we will of course return your order to you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
1/5
★☆☆☆☆
Services not up to standard, order placed before Mother's Day received for Father's Day and had to pay for two deliveries 😞
Dominique F.
purchased on 15/06/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
We are sorry, the package remained pending for 10 days at the relay point and you received notifications to ask you to come and withdraw the package. Following that the package was returned to us. Indeed a new sending implies new postal charges. Know that the carrier charges us 3 times the shipping costs in this case. The return from the relay point to our premises is at our expense.
Counting on your understanding, I wish you a good day.
Sincerely,
Thomas from Lampephoto.fr
We are sorry, the package remained pending for 10 days at the relay point and you received notifications to ask you to come and withdraw the package. Following that the package was returned to us. Indeed a new sending implies new postal charges. Know that the carrier charges us 3 times the shipping costs in this case. The return from the relay point to our premises is at our expense.
Counting on your understanding, I wish you a good day.
Sincerely,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
The product is of acceptable quality and the delivery time is very attractive but not respected, it arrived 2 days after the day of delivery.
Ahmed L.
purchased on 28/05/2021
Translated review
Answer from
Pictyourlamp.com
Hello, we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express delivery as requested.
We are sorry for this situation and count on your understanding, I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
We are sorry for this situation and count on your understanding, I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
1/5
★☆☆☆☆
Correct product Delivery time not respected - 1 week (indicated 24h on the site)
Stéphane H.
purchased on 25/05/2021
Translated review
Answer from
Pictyourlamp.com
Hello, we are sorry for the delay of the carrier beyond our control. We shipped your order the same day you placed it.
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
1/5
★☆☆☆☆
Nul
Yvon S.
purchased on 25/05/2021
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Answer from
Pictyourlamp.com
Hello, we are sorry that you are not satisfied, we tried to contact you by e-mail to know the reason of your dissatisfaction but did not receive any answer from your part. Please do not hesitate to come back to us at [email protected] , we will try to solve your problem.
Best regards,
Alexandra from Lampephoto.fr
Best regards,
Alexandra from Lampephoto.fr
1/5
★☆☆☆☆
The delivery was put completely in another city and for time on the box the address and the good 4 day to recover the package thank you to the lady who mi the package on Facebook and that allowed me to find and drop me in person 1 week more to have it
Giovanni E.
purchased on 18/05/2021
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1/5
★☆☆☆☆
Came not as promised
Alexander A.
purchased on 03/05/2021
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Answer from
Pictyourlamp.com
Bonjour à tous !
Nous vous présentons nos excuses pour le désagrément occasionné. Votre colis a effectivement été perdu par GLS. Nous vous avons renvoyé votre commande. Par la suite, nous n'avons plus eu de nouvelles de votre part. Nous serions heureux d'une petite modification de votre message 😉
Nous nous excusons pour ce retard sur lequel nous n'avons aucune influence.
Avec nos meilleures salutations,
Thomas de Pictyourlamp.com
Nous vous présentons nos excuses pour le désagrément occasionné. Votre colis a effectivement été perdu par GLS. Nous vous avons renvoyé votre commande. Par la suite, nous n'avons plus eu de nouvelles de votre part. Nous serions heureux d'une petite modification de votre message 😉
Nous nous excusons pour ce retard sur lequel nous n'avons aucune influence.
Avec nos meilleures salutations,
Thomas de Pictyourlamp.com
1/5
★☆☆☆☆
My experience has not been good since I placed an order three days before Mother's Day from Spain and I did it because it said that the shipment in 48h could be in Madrid in this case.it turns out that I did not receive it until 6 days later I asked for it on Wednesday and it arrived on Monday.They tell you that it is approximately 48 hours, in my opinion they can not put that, you pay for the shipment of 48 hours and then if you want it in 24 hours you pay more, I doubt very much that it is so because the company that makes them the delivery, GLS, told me that when it leaves France minimum are 2 days you want to leave France plus another two in this case to Madrid, therefore do not comply with what they say and there are many comments that are late too, so they have a problem ma with the transport company or are they not complying with the planning they say they do.I would not recommend this product to anyone who wants to buy a new one, but I would recommend it to anyone who wants to buy a new one.
Juan Carlos G.
purchased on 27/04/2021
Translated review
1/5
★☆☆☆☆
De plexiglas plaat heeft aan de achterkant kant allemaal vlekjes niet duidelijk te ien op de foto.Maar wel op de standaard met het lichtje aan.Zeer jammer! Is het geld niet waard!
Tim V.
purchased on 07/02/2021
Answer from
Pictyourlamp.com
Hallo, Het spijt ons voor het ongemak. Zoals blijkt uit de e-mail, zijn de vlekken die u noemt te wijten aan de lasergravure. Normaal gesproken worden alle platen na de productie gereinigd. Je bord was inderdaad slecht schoongemaakt. U kunt het schoonmaken met aceton of make-up remover en een zachte doek.
Na de oplossing en onze laatste e-mail uitwisselingen, zou een kleine wijziging van uw mening leuk zijn 😉
Met vriendelijke groet, thomas van Pictyourlamp.com
Na de oplossing en onze laatste e-mail uitwisselingen, zou een kleine wijziging van uw mening leuk zijn 😉
Met vriendelijke groet, thomas van Pictyourlamp.com
1/5
★☆☆☆☆
Parcel received but damaged at the level of the base....impossible to put plug since c break
Laetitia D.
purchased on 26/12/2020
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Answer from
Pictyourlamp.com
Hello, We are sorry for this inconvenience. After researching the e-mail exchanges you had with our customer service, I see that we sent you a replacement base as soon as you reported your problem.
A little adaptation of your opinion would have made us happy 😉
I hope you were satisfied with your lamp, I wish you a good day and see you soon on Lampephoto.fr
Best wishes,
Thomas from Lampephoto.fr
A little adaptation of your opinion would have made us happy 😉
I hope you were satisfied with your lamp, I wish you a good day and see you soon on Lampephoto.fr
Best wishes,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Catastrophic delivery, no contact by the deliveryman who does not respect the delivery date defined, I am waiting for my package and an answer to my request.
Michel B.
purchased on 02/01/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
We are sorry for this inconvenience beyond our control. You have left your notice 2 days after the shipment of your order and therefore before receiving it. In fact, your package was delayed by 24 hours compared to the announced time. You received it the day after you left your notice. We are sorry if the date of receipt was important, however, a new notice on the content of your order would have been appreciated.
I hope you were satisfied with it and I hope to see you soon on Lampephoto.fr.
Best regards,
Thomas from Lampephoto.fr
We are sorry for this inconvenience beyond our control. You have left your notice 2 days after the shipment of your order and therefore before receiving it. In fact, your package was delayed by 24 hours compared to the announced time. You received it the day after you left your notice. We are sorry if the date of receipt was important, however, a new notice on the content of your order would have been appreciated.
I hope you were satisfied with it and I hope to see you soon on Lampephoto.fr.
Best regards,
Thomas from Lampephoto.fr
1/5
★☆☆☆☆
Very dissatisfied
Audrey V.
purchased on 03/12/2019
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Answer from
Pictyourlamp.com
Hello,
You ordered a lamp with a basic base. After receiving it, you told us that you made a mistake and that you wanted a clock base instead. The plate you ordered is not compatible with a clock base, so we can not offer you an exchange of base. We have offered you a commercial gesture, however we have not had any feedback from you. If we can do anything to improve your satisfaction, we remain at your service by email.
Sincerely,
Thomas from Lampephoto.fr
You ordered a lamp with a basic base. After receiving it, you told us that you made a mistake and that you wanted a clock base instead. The plate you ordered is not compatible with a clock base, so we can not offer you an exchange of base. We have offered you a commercial gesture, however we have not had any feedback from you. If we can do anything to improve your satisfaction, we remain at your service by email.
Sincerely,
Thomas from Lampephoto.fr