9.3/10
★★★★★
based on 8140 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
Article ordered on Tuesday, delivery service chosen 24h48h and article received 6 days later not serious
User icon
Kévin G.
purchased on 23/05/2022
Translated review
Answer from Pictyourlamp.com
Hello, following your order of 23/05 the delivery time on this period of Mother's Day, the carriers may encounter difficulties and results in delays in deliveries beyond our control. We are at your disposal if you have other questions, contact this address [email protected] . We are sorry for your inconvenience and hope that your order can still be a pleasure.
Sincerely
Ophélie from Lampephoto.fr
1 /5
★☆☆☆☆
The lamp contains a serious optical error, which I have reported. Only a succinct answer comes back that that shouldn't be bad. Another email from me was not even responded to. I think that if you really pay a lot of money for such a lamp, you have to get a 100% good product. I wasn't even offered a discount or anything like that.
User icon
Martina P.
purchased on 10/05/2022
Translated review
1 /5
★☆☆☆☆
I was really excited when I found this website but I was really disappointed to be honest! First of all I ordered a 24h shipment that didn't work at all cause I got the package with a delay of a week!!!! Second the lamp came broken like I mean the stander and I wrote mails and tried to contact the firm but it didn't work! I would have really appreciated it if I would get at least some kind of compensation
User icon
Tina S.
purchased on 08/05/2022
Translated review
1 /5
★☆☆☆☆
Poor customer service, poor delivery, overpriced delivery which then arrives after 4 days anyway.
User icon
André B.
purchased on 03/05/2022
Translated review
1 /5
★☆☆☆☆
Too expensive, for what it is, anywhere in Spain you can find it for half the price.
User icon
Juan Carlos D.
purchased on 28/04/2022
Translated review
1 /5
★☆☆☆☆
I paid for a 24h delivery service, and it arrived 2 days later, I claimed for a refund for the difference of arriving in 24h to 72h and no case, they shielded that it was the problem of the transport company, when surely they will ask for compensation.
User icon
Gene T.
purchased on 27/04/2022
Translated review
Answer from Pictyourlamp.com
Bonjour, nous sommes désolé que vous ne soyez pas satisfait du délai de livraison, Cependant, le délai du transporteur est une chose, mais nous avons aussi le délai de fabrication de 24h qui est à prendre en compte. De ce fait, vous avez passé votre commande le 27/04, il est normal que vous ayez reçu votre colis en Espagne le 29/04. Nous sommes désolé si cela n'était pas claire pour vous.
Cordialement,
Thomas de Pictyourlamp.com
1 /5
★☆☆☆☆
My lamp had a small broken end. I sent an email but never got a response.
User icon
Kavnene J.
purchased on 26/04/2022
Translated review
Answer from Pictyourlamp.com
Hello,
I'm sorry for the inconvenience. I can't find any trace of your email. We have just written to you by email about this. We will replace your lamp of course.
In the expectation of your return, I wish you a good day.
Sincerely,
Thomas from Lampephoto.fr
1 /5
★☆☆☆☆
They promised I would arrive on Mother's Day and I didn't. ...... It arrived late.... And I ordered it 4 days in advance....
User icon
Alejandro S.
purchased on 26/04/2022
Translated review
Answer from Pictyourlamp.com
Bonjour,
nous sommes vraiment désolé pour le désagrément. Comme indiqué lors de nos échanges, nous avons respécté nos engagements en expédiant votre commande le lendemain de votre commande. Cependant vous avez choisi la méthode de livraison 48/72H pour l'Espagne. Du fait que les transporteur ne livre pas le samedi, vous ne pouviez pas recevoir votre colis à temps. Il aurai fallu choisir la méthode DHL Express 24H. En espérant que vous ne nous en tiendrai pas rigueur, je vous souhaite un bonne journée.
Cordialement,
Thomas de Pictyourlamp.com
1 /5
★☆☆☆☆
It is broken.
User icon
Marcel M.
purchased on 26/04/2022
Answer from Pictyourlamp.com
Bonjour, je suis désolé mais je ne vois aucun échange avec le service client à ce sujet. Si vous avez reçu votre commande cassée, nous en sommes désolé. Il vous suffit simplement de nous l'indiquer et nous vous la renverrons. je vous invite à nous contacter à [email protected]
Cordialement,
Thomas de Pictyourlamp.com
1 /5
★☆☆☆☆
Lamp arrived broken
User icon
Daniele D.
purchased on 02/02/2022
Translated review
Answer from Pictyourlamp.com
Bonjour, nous sommes désolé de ce désagrément. Nous faisons de notre mieux pour protéger les lampes pour le transport. Nous vous avons renvoyée votre lampe le 07/02/22 suite à nos échanges. Nous aurions apprécié un avis final un peu plus sympa. Tans pis, merci de votre commande et bonne journée à vous.
cordialement,
Thomas de Pictyourlamp.com
1 /5
★☆☆☆☆
The finish of the frame is not very clean. It looks like it was cut in a hurry.
User icon
Maryse S.
purchased on 23/01/2022
Translated review
1 /5
★☆☆☆☆
Very cheap processing, for the price never again, have to this day my refund for a cancelled order not yet received is now 14 days ago.
User icon
Thomas S.
purchased on 02/01/2022
Translated review
Answer from Pictyourlamp.com
Bonjour, nous sommes désolé si le remboursement a tardé. Après vérification il a bien été effectué.
Bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
1 /5
★☆☆☆☆
I had placed a 24 hour express order and paid extra for it. The delivery arrived with several days delay, in principle, normal delivery time with me. Then I wanted to have the surcharge I paid for the express delivery, back again. Is yes I think also quite clearly understandable. After several e-mails with a certain Ophelia, which explained to me several times, that they do not blame but the transport company. In this case it does not matter at all how the delay came about. Fact is, I have placed an order with you and paid you the money for a service that was not provided. It is an impertinence not to report now and simply wrongfully withhold my money.
User icon
Christian V.
purchased on 20/12/2021
Translated review
Answer from Pictyourlamp.com
Bonjour, nous sommes désolé pour le retard du transporteur indépendant de notre volonté. Nous avons expédié votre commande le jour même ou vous l'avez passée en express comme demandé.
Avec toute nos excuses pour le désagrément je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
1 /5
★☆☆☆☆
Product is great. But gift packaging has been missing. Product was simply in an ugly cardboard box. Not what you imagine when you order, pay and also expect a premium gift box!
User icon
Patrick S.
purchased on 13/12/2021
Translated review
Answer from Pictyourlamp.com
Bonjour, nous sommes désolé de cet oubli. Nous vous avons remboursé l'emballage cadeau, une petite modification de votre avis pour nous dire ce que vous pensez du produit serait super ! 😉
Bonne journée à vous et à bientôt.
Cordialement,
Thomas de pictyourlamp.com
1 /5
★☆☆☆☆
I never received my package that was supposed to arrive for Christmas
User icon
Rachel L.
purchased on 17/12/2021
Translated review
Answer from Pictyourlamp.com
Hello,
following our exchanges and the resolution of the problem, a small modification of your notice would be nice.
Thank you in advance.
Have a nice day,
Sincerely,
Thomas Lampephoto.fr
1 /5
★☆☆☆☆
Nice lamp. But very unhappy to have paid 2 instead of one! I will not recommend your site.
User icon
Sandrine P.
purchased on 09/12/2021
Translated review
Answer from Pictyourlamp.com
Hello,
we are sorry for the misunderstanding. There are indeed 2 different orders from you. As both orders have been produced and shipped, there is not much we can do. We have sent you a small gift as a commercial gesture. Hoping that you will come back and modify your comment 😉
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1 /5
★☆☆☆☆
Bad bad bad 3 pack 3 error no refund, high price, low quality!!!
User icon
Pierangelo M.
purchased on 09/12/2021
Translated review
1 /5
★☆☆☆☆
The website is nice... original products but you should change carrier and especially you unload of bos responsibilities on the transport company that is crazy about the customer... delivery fees never refunded nor any commercial gesture.
User icon
Christian S.
purchased on 10/12/2021
Translated review
Answer from Pictyourlamp.com
Hello,
we are sorry for this inconvenience.
Indeed Chronopost like all carriers encounter difficulties in the run-up to Christmas. We are very sorry for this delay beyond our control.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1 /5
★☆☆☆☆
Unfortunately, only half arrived and the headphones you get for free were not included.
User icon
Patricia F.
purchased on 08/12/2021
Translated review
Answer from Pictyourlamp.com
Nous sommes désolé pour l'oubli du cadeau promis. Nous vous l'avons renvoyé dans un second temps. Une petite modification de votre commentaire serait super sympa 😉
Désolé encore pour ce désagrément.
Bonne journée à vous.
Cordialement,
Thomas de Pictyourlamp.com
1 /5
★☆☆☆☆
The box above the lamp to turn on and off is already not working, jsp what I need to do
User icon
Louis S.
purchased on 23/11/2021
Translated review
Answer from Pictyourlamp.com
Hello,
we are sorry for this inconvenience. Our bases are guaranteed for 1 year, you just have to contact us at [email protected], we will proceed to the replacement of your base.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
1 /5
★☆☆☆☆
Very nice lamp, it's a wonderful gift
User icon
Colette A.
purchased on 08/10/2021
Translated review
Answer from Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be a mistake and we hope you'll come back and change your comment, that would be great.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
1 /5
★☆☆☆☆
I received the package well nevertheless I have the usb plug which is damaged 😕
User icon
Grellety F.
purchased on 08/11/2021
Translated review
Answer from Pictyourlamp.com
Hello, I'm sorry but I don't see any exchange with customer service about this. If you have received a damaged part of your order, we are sorry. Just let us know and we'll send it back to you. Please contact us at [email protected].
Best regards,
Alexandra from Lampephoto.fr
1 /5
★☆☆☆☆
Very disappointed, as it was a gift for my daughter and the base was too narrow to fit the frame. Impossible.
User icon
Carole F.
purchased on 06/11/2021
Translated review
Answer from Pictyourlamp.com
Hello, after checking we couldn't find an e-mail from you. Please don't hesitate to contact us at [email protected] so that we can work together to solve this problem.
Best regards,
Alexandra from Lampephoto.fr
1 /5
★☆☆☆☆
Very nice but does not work blinks forced to remove the batteries disgusted pfuff not recommended
User icon
Didier D.
purchased on 20/09/2021
Translated review
Answer from Pictyourlamp.com
Hello,
after our email exchanges, it turned out that the problem came from the batteries. A small change in your opinion would be nice 😉
Thanks in advance.
Good day to you.
Best regards,
Thomas from Lampephoto.fr
1 /5
★☆☆☆☆
I received my package with the bluetooth cradle in it and I can't put it on charge because it's broken inside...
User icon
Yanis A.
purchased on 15/08/2021
Translated review
Answer from Pictyourlamp.com
Hello,
after replacing your base, a little feedback would be nice!
Thanks in advance,
Thanks in advance,
Thomas from Lampephoto.fr
1 /5
★☆☆☆☆
The product is of acceptable quality and the delivery time is very attractive but not respected, it arrived 2 days after the day of delivery.
User icon
Ahmed L.
purchased on 28/05/2021
Translated review
Answer from Pictyourlamp.com
Hello, we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express delivery as requested.
We are sorry for this situation and count on your understanding, I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
1 /5
★☆☆☆☆
Correct product Delivery time not respected - 1 week (indicated 24h on the site)
User icon
Stéphane H.
purchased on 25/05/2021
Translated review
Answer from Pictyourlamp.com
Hello, we are sorry for the delay of the carrier beyond our control. We shipped your order the same day you placed it.
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
1 /5
★☆☆☆☆
Came not as promised
User icon
Alexander A.
purchased on 03/05/2021
Translated review
Answer from Pictyourlamp.com
Bonjour à tous !
Nous vous présentons nos excuses pour le désagrément occasionné. Votre colis a effectivement été perdu par GLS. Nous vous avons renvoyé votre commande. Par la suite, nous n'avons plus eu de nouvelles de votre part. Nous serions heureux d'une petite modification de votre message 😉
Nous nous excusons pour ce retard sur lequel nous n'avons aucune influence.
Avec nos meilleures salutations,
Thomas de Pictyourlamp.com
1 /5
★☆☆☆☆
My experience has not been good since I placed an order three days before Mother's Day from Spain and I did it because it said that the shipment in 48h could be in Madrid in this case.it turns out that I did not receive it until 6 days later I asked for it on Wednesday and it arrived on Monday.They tell you that it is approximately 48 hours, in my opinion they can not put that, you pay for the shipment of 48 hours and then if you want it in 24 hours you pay more, I doubt very much that it is so because the company that makes them the delivery, GLS, told me that when it leaves France minimum are 2 days you want to leave France plus another two in this case to Madrid, therefore do not comply with what they say and there are many comments that are late too, so they have a problem ma with the transport company or are they not complying with the planning they say they do.I would not recommend this product to anyone who wants to buy a new one, but I would recommend it to anyone who wants to buy a new one.
User icon
Juan Carlos G.
purchased on 27/04/2021
Translated review
1 /5
★☆☆☆☆
De plexiglas plaat heeft aan de achterkant kant allemaal vlekjes niet duidelijk te ien op de foto.Maar wel op de standaard met het lichtje aan.Zeer jammer! Is het geld niet waard!
User icon
Tim V.
purchased on 07/02/2021
Answer from Pictyourlamp.com
Hallo, Het spijt ons voor het ongemak. Zoals blijkt uit de e-mail, zijn de vlekken die u noemt te wijten aan de lasergravure. Normaal gesproken worden alle platen na de productie gereinigd. Je bord was inderdaad slecht schoongemaakt. U kunt het schoonmaken met aceton of make-up remover en een zachte doek.
Na de oplossing en onze laatste e-mail uitwisselingen, zou een kleine wijziging van uw mening leuk zijn 😉
Met vriendelijke groet, thomas van Pictyourlamp.com