/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive the product I ordered and was only offered a discount on my next order. I would like my money back! No response to further messages, very annoying! Must have been the last order!
Ramona H.
purchased on 27/05/2024
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1
/5
★☆☆☆☆
Very poor service, paid and received no goods. Still no refund so far!!!! Will never order there again.
Claudia M.
purchased on 23/04/2024
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1
/5
★☆☆☆☆
Package still not received.
Marthe M.
purchased on 23/05/2024
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1
/5
★☆☆☆☆
I still haven't received my order
Alamgir K.
purchased on 23/05/2024
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1
/5
★☆☆☆☆
Reactions to products appearance of stains
Mandie S.
purchased on 23/05/2024
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1
/5
★☆☆☆☆
I had a reaction to the soap... red patches appeared on my face... I think it's a shame to scare customers by sending them a micro-sample of soap for 4€20... especially since I had a reaction... never again!
Sarah B.
purchased on 22/05/2024
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1
/5
★☆☆☆☆
I placed an order and unfortunately never received it. They sent it to the wrong address. So I'm very 😞
Zeineb B.
purchased on 22/05/2024
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1
/5
★☆☆☆☆
Hello, I was unable to pick up my parcel because it was in the wrong relay.
Bedaa L.
purchased on 22/05/2024
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1
/5
★☆☆☆☆
It's very small.
Samah B.
purchased on 23/05/2024
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1
/5
★☆☆☆☆
Package not received, hence this note. Nothing to do with the product in question or with the company pin up secret.
Christelle L.
purchased on 23/05/2024
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1
/5
★☆☆☆☆
I did not receive my order at the right address and at the moment I do not have my parcel.
Olivia M.
purchased on 22/05/2024
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1
/5
★☆☆☆☆
I still haven't received my order and I ordered 2 months ago !!! Is really a cheek
Daria K.
purchased on 18/04/2024
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1
/5
★☆☆☆☆
I have been using the soap for 2 weeks now, I don't see any change except that my skin is extremely dry. Pimples, blackheads etc. are just as present as before.
Michelle I.
purchased on 02/05/2024
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1
/5
★☆☆☆☆
I'm not satisfied because I'm sure I chose a mask I wanted but unfortunately I think there was a computer problem with the site and my order was not registered with the right items. I'm very disappointed.
Parisa Y.
purchased on 14/05/2024
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1
/5
★☆☆☆☆
The whole process was very bad!
Eylem O.
purchased on 09/05/2024
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1
/5
★☆☆☆☆
I didnt receive my delivery
Franziska M.
purchased on 03/05/2024
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1
/5
★☆☆☆☆
I have not received my package after 3 weeks and unfortunately no feedback after I contacted customer service. I hope I will still be helped and that this is an isolated case!!!
Ronja B.
purchased on 24/04/2024
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1
/5
★☆☆☆☆
-It took 14 days from order to delivery, this was already my fifth order with Pin up Secret, the shipping time was much shorter for all previous orders - now the biggest disappointment, my delivery was not complete, of 3 ordered Crème sans Huile only 1 pack was delivered to me! I contacted the customer service on the day of delivery via the contact form on the website and described my problem. You have to be patient for 4-5 days to get an answer, meanwhile 6 days have passed and I have not received any feedback! I paid for the ordered goods in advance via Paypal, but have not received a refund for the items that were not delivered to me! My worst buying experience with Pin up Secret so far. I am extremely disappointed!
Michaela W.
purchased on 23/04/2024
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1
/5
★☆☆☆☆
Hello, the soap burns my eyes. If I had known that, I wouldn't have bought it. What a pity :((
Kim K.
purchased on 21/03/2024
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1
/5
★☆☆☆☆
I ordered from Pinup Secret for the first time and unfortunately, based on my experience, I'm not thrilled! At first I found it very strange that you have to pay an extra €2.50 to have your order delivered to your home, but you don't have to pay this fee if you collect it from the delivery service provider. I have never experienced this before. As a customer, you are not given any tracking information. My order was supposedly dispatched on April 24 and finally arrived on May 7. Until then, I had tried to contact customer service in every possible way to ask about the whereabouts of my products. The numerous messages I sent via the contact form remained unanswered, and unfortunately a telephone number stored with Klarna is not assigned. After the parcel arrived yesterday, which I no longer expected, I received a message saying that I could see that the parcel had been delivered. Conclusion - unfortunately neither customer- nor solution-oriented and I hope that the quality of the products, which are praised in all social media, is more convincing than the non-existent customer service.
Andrea P.
purchased on 24/04/2024
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1
/5
★☆☆☆☆
I simply cannot tolerate the goat's milk soap and have already written to customer service twice within two weeks to return it. I just don't get an answer. What a shame, a wasted purchase!
Katharina A.
purchased on 18/04/2024
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1
/5
★☆☆☆☆
Unfortunately, my order has not yet arrived
Nadine S.
purchased on 22/04/2024
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1
/5
★☆☆☆☆
Delivery does not take a few working days as stated, but several weeks.
Saskia M.
purchased on 24/04/2024
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1
/5
★☆☆☆☆
Since I have been using the soap, my skin has improved so much.
Bettina K.
purchased on 14/04/2024
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1
/5
★☆☆☆☆
Unfortunately, I didn't tolerate the soap at all. I've never had any problems with my skin, I've always been able to tolerate everything and have never suffered from blemishes or spots. Unfortunately, this is now different after using the cream! I have developed a bad rash and severe blemishes! I am very disappointed.
Charlotte A.
purchased on 10/04/2024
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1
/5
★☆☆☆☆
Got the wrong article.
Gordana K.
purchased on 07/04/2024
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1
/5
★☆☆☆☆
Not satisfied at all
Hatice A.
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1
/5
★☆☆☆☆
Goods from the order never arrived. No response to e-mails! What a mess! Fraud!!! Never got my money back
Marlene E.
purchased on 09/02/2024
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1
/5
★☆☆☆☆
Unfortunately, I allowed myself to be influenced by my purchase. A check of the ingredients revealed the following: oxybenzone (benzophenone-3) damages corals and has therefore already been banned in some countries. It also affects the hormone system. Chlorphenesin is considered allergenic, cell-damaging and carcinogenic. Unfortunately, there was no way to return the unopened product. Can only advise against it!
Jarna K.
purchased on 07/03/2024
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1
/5
★☆☆☆☆
No, I ordered something and wanted to send it back, but I have to pay the costs myself!!!
Kesha H.
purchased on 07/03/2024
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