/10
★★★★★
based on 73887 published reviews
★★★★★
based on 73887 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
So shipping was super fast, but unfortunately my skin isn't any better afterwards. That's a shame really. But maybe just not suitable for me
Yvonne D.
purchased on 15/08/2024
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3/5
★★★☆☆
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
Sonia M.
purchased on 13/08/2024
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2/5
★★☆☆☆
Parcel received a few weeks ago and I wrote to the brand to adapt their products to my routine, on Instagram: no response. I hope the quality of the products will be better than the customer service.
Gaelle M.
purchased on 10/08/2024
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2/5
★★☆☆☆
Order placed, fast delivery except that one item was missing. To receive my article (in a concern of ecology) they propose me -50% on a product and I will receive the missing one at the same time. I refused, forcing and 0 gesture with the sending of the missing product and I had to pay postage on top! Very disappointed for a first purchase. I don't think I'd recommend
Audrey R.
purchased on 09/08/2024
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3/5
★★★☆☆
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
Carole C.
purchased on 29/07/2024
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2/5
★★☆☆☆
10/10
Hanane B.
purchased on 08/08/2024
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3/5
★★★☆☆
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
Lena W.
purchased on 08/08/2024
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3/5
★★★☆☆
Disappointed with the quantity of product now remains to be seen if it works well
Camille C.
purchased on 06/08/2024
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2/5
★★☆☆☆
For the moment I can't see any change in my skin 😢
Mathilde L.
purchased on 04/08/2024
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3/5
★★★☆☆
Unfortunately shipping takes a long time! But I was pleasantly surprised by the product. I thought it was just a small bar of soap! But it was surprisingly big
Stephanie R.
purchased on 02/08/2024
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2/5
★★☆☆☆
Hello, since you're asking, I'd like to take this opportunity to point out that I ordered 2 soaps and paid for them, but only received one.
Madeleine K.
purchased on 01/08/2024
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3/5
★★★☆☆
One of my purchases arrived broken. The plastic bag packaging is insufficient to protect what's inside.
Emilie R.
purchased on 30/07/2024
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3/5
★★★☆☆
Order never arrived. The opening of the dispute has not yet been successful.
Marie Laure A.
purchased on 31/07/2024
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2/5
★★☆☆☆
Disappointed by the products given the excessive price Do not correspond to my skin type I gave it to my mother
Camille H.
purchased on 29/07/2024
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2/5
★★☆☆☆
Not satisfied
Amani T.
purchased on 25/07/2024
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3/5
★★★☆☆
The parcel has disappeared. PIN up Secret takes care of it, but it all takes a lot of time
Melanie B.
purchased on 23/07/2024
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3/5
★★★☆☆
Unfortunately, the new soap bar smells different, a bit musty. And I have already ordered and used several bars of soap... Has there been a product change?
Verena M.
purchased on 24/07/2024
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3/5
★★★☆☆
I'm not satisfied this time because you didn't send me the products I ordered, there was a duplicate error.
Souad K.
purchased on 19/07/2024
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3/5
★★★☆☆
I haven't tried all the products yet, but I'm already satisfied with what I have 🙂
Priscillia H.
purchased on 30/06/2024
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2/5
★★☆☆☆
It misses the most expensive soap the one with goat's milk.. very disappointed still no refund offered by pin up secret.. first of last order that's for sure!!!! 😡
Marie B.
purchased on 18/07/2024
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2/5
★★☆☆☆
Unfortunately, I received the wrong goods and had to send them back. I had to make an extra trip to a DPD store which is not nearby. Very annoying and unnecessary effort. No credit note or similar was guaranteed. I am satisfied with the products.
Helene Y.
purchased on 17/07/2024
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3/5
★★★☆☆
Delivery error
Francine L.
purchased on 12/07/2024
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2/5
★★☆☆☆
I put 2 🌟 because the delivery was fast, the soap is very small, I thought the size of a soap, after we'll see if the blackheads and acne leave with the soap turmeric, I. I was still disappointed
Sabrina B.
purchased on 12/07/2024
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3/5
★★★☆☆
For the product a smooth 1 + with asterisks. However, the ordering process is a disaster every time. The last time I wrote to the customer service, then it worked. I also haven't found out why I can no longer pay with Paypal. The body cream with fragrance has never been in stock since I started using Pinup Secret, maybe you should just remove the product - just as a note. Otherwise, as I said - the best care, top!
Nicole S.
purchased on 06/07/2024
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3/5
★★★☆☆
I find that the soaps don't have the same scent as their predecessors. I had to stop using them because I had a reaction. It felt like my face was burning.
Edwige L.
purchased on 11/07/2024
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2/5
★★☆☆☆
Unfortunately received an empty cream, which of course can always happen and which is not my problem. But customer service afterwards was a disaster. I only wanted the cream I paid for to be delivered. And then I was offered 40% off another item for ecological reasons and then they would send me the soap. But since it is for my mom and she has to try it out first to see if she tolerates it, it was a huge back and forth until they sent me the missing and paid item. But the 40% discount was then withdrawn again. Well, at least I hope that my mom will be successful with this soap and cream.
Saskia S.
purchased on 11/07/2024
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3/5
★★★☆☆
I have only received part of the order.
Stefanie R.
purchased on 11/07/2024
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3/5
★★★☆☆
The soaps are of better quality than the creams, which don't have the advertised anti-wrinkle effect.
Kalliana K.
purchased on 11/07/2024
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2/5
★★☆☆☆
The soap is very small, I thought it was a normal size, but it's quite big, so I put it on top.
Gwenaelle L.
purchased on 12/07/2024
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3/5
★★★☆☆
I wanted to try out this brand, which I've been eyeing for a while, and I had the opportunity to do so with the solid mask, but unfortunately my skin didn't appreciate it too much... it burned as soon as I applied the mask. Apart from that, the order arrived very quickly.
Sandra C.
purchased on 11/07/2024
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2/5
★★☆☆☆
Hello, I wrote a few days ago that I had unfortunately only received one of two Zigel milk masks. Unfortunately, I have not yet received any feedback. Kind regards
Emely M.
purchased on 11/07/2024
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3/5
★★★☆☆
The cream did not meet my expectations too bad
Sylvie H.
purchased on 07/07/2024
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2/5
★★☆☆☆
I like the products. But to state that the shipping takes 3 working days to a parcel station instead of 8 to your home and in the end it takes just as long is unprofessional.
Emma B.
purchased on 05/07/2024
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3/5
★★★☆☆
Order distributed because incorrectly indicated on the receiving site. Very badly done
Frédérique B.
purchased on 28/06/2024
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3/5
★★★☆☆
As I have very sensitive skin, I had no specific reaction when I used this soap.
Seloua B.
purchased on 02/07/2024
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2/5
★★☆☆☆
Always satisfied so far. This time I had to pay so much duty that I will look for another brand
Martina S.
purchased on 03/07/2024
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2/5
★★☆☆☆
I am still waiting for a return for the precision cream that was not included in my order.
Shonna T.
purchased on 02/07/2024
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3/5
★★★☆☆
Received the mask dry. 😪
Melanie B.
purchased on 02/07/2024
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2/5
★★☆☆☆
Hello ! A set should be in one box And in the offer a free turmeric soap that I did not receive
Sassia A.
purchased on 30/06/2024
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3/5
★★★☆☆
Unfortunately, after placing the order, I didn't receive a confirmation email or any information that it had been dispatched etc.. I could only see on my account that I must have actually ordered it (because of the bank transfer). However, the delivery arrived very quickly and without any complications.
Vanessa B.
purchased on 29/06/2024
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2/5
★★☆☆☆
Customer service is a disaster! No feedback received to date!
Juliane Z.
purchased on 29/06/2024
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2/5
★★☆☆☆
I bought a complete box for my hair and received a damaged box with a cutter. The outer box is in good condition, so this happened before packing.
Pamela M.
purchased on 26/06/2024
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2/5
★★☆☆☆
The shipment can only be made to a DPD branch and I had to drive an extra 10 km for it. Well, okay, I accepted that. But my parcel wasn't delivered to the branch at all or couldn't be found. I drove there 3 times for nothing. Paid shipping... Way too complicated and I wouldn't order again. Customer service is also unavailable.
Rebecca G.
purchased on 23/06/2024
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2/5
★★☆☆☆
It blackened my face
Safietou D.
purchased on 20/06/2024
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2/5
★★☆☆☆
Soap supposedly for blemished skin, but contains far too many comedogenic ingredients. After 1 week, I had lots of pimples and grainy skin. I lost my money.
Charline D.
purchased on 18/06/2024
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2/5
★★☆☆☆
The product received is not what was ordered
Valerie B.
purchased on 15/06/2024
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3/5
★★★☆☆
I received my serum open and it leaked all over the box. I sent a message to the brand but there was no reply. I'm very disappointed
Fatima N.
purchased on 14/06/2024
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3/5
★★★☆☆
Products very good but the brush I ordered in addition to my kit was not delivered so disappointed 😞
Amandine P.
purchased on 15/06/2024
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3/5
★★★☆☆
Wrong item at reception
Liliana L.
purchased on 12/06/2024
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3/5
★★★☆☆
On trial....
Isabelle G.
purchased on 10/06/2024
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3/5
★★★☆☆
Unfortunately, the longer I use the products, the worse my skin looks. I had imagined it would be different. Maybe it's an initial aggravation? In any case, I still can't understand the hype.
Birte B.
purchased on 07/06/2024
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3/5
★★★☆☆
Bjr, I ordered 2 turmeric masks, 1 of which was free, and a cap, and I received a soap dish instead of the cap. You should have warned me.
Elvire Melissa S.
purchased on 06/06/2024
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2/5
★★☆☆☆
I have not received my parcel
Jenny P.
purchased on 04/06/2024
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3/5
★★★☆☆
The orange soap is like a sample, I'm disappointed. But otherwise for the rest of the order I am satisfied as usual. On the other hand, as I live on Reunion Island, the customs fees have increased a lot, which is going to slow me down a bit before I place my next order.
Maëva H.
purchased on 05/06/2024
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2/5
★★☆☆☆
My order was missing a product
Nathalie B.
purchased on 05/06/2024
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3/5
★★★☆☆
Ordered products recently, the products are great especially the new soap for blackheads... the only negative point is the after-sales service... I ordered 2 products by mistake and I offered to exchange it with another product and add the difference, I had to return the product at my expense. I thought it was a shame as I was going to buy another product...to be improved !!!!
Marie T.
purchased on 04/06/2024
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3/5
★★★☆☆
In the beginning, it was 5-star May, now it's three-star, the soap doesn't have the mask effect it used to.
Bintou O.
purchased on 04/06/2024
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2/5
★★☆☆☆
Very expensive for a mini soap
Lucille P.
purchased on 05/06/2024
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2/5
★★☆☆☆
Decu I had a promo code to get a free soap that I did not get
Aurelie F.
purchased on 03/06/2024
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3/5
★★★☆☆
Great products...
Sandra P.
purchased on 01/06/2024
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