9.3/10
★★★★★
based on 73887 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
So shipping was super fast, but unfortunately my skin isn't any better afterwards. That's a shame really. But maybe just not suitable for me
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Yvonne D. (acheteur vérifié)
purchased on 15/08/2024 
Translated review
3/5
★★★☆☆
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
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Sonia M. (acheteur vérifié)
purchased on 13/08/2024 
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2/5
★★☆☆☆
Parcel received a few weeks ago and I wrote to the brand to adapt their products to my routine, on Instagram: no response. I hope the quality of the products will be better than the customer service.
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Gaelle M. (acheteur vérifié)
purchased on 10/08/2024 
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2/5
★★☆☆☆
Order placed, fast delivery except that one item was missing. To receive my article (in a concern of ecology) they propose me -50% on a product and I will receive the missing one at the same time. I refused, forcing and 0 gesture with the sending of the missing product and I had to pay postage on top! Very disappointed for a first purchase. I don't think I'd recommend
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Audrey R. (acheteur vérifié)
purchased on 09/08/2024 
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3/5
★★★☆☆
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
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Carole C. (acheteur vérifié)
purchased on 29/07/2024 
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2/5
★★☆☆☆
10/10
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Hanane B. (acheteur vérifié)
purchased on 08/08/2024 
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3/5
★★★☆☆
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
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Lena W. (acheteur vérifié)
purchased on 08/08/2024 
Translated review
3/5
★★★☆☆
Disappointed with the quantity of product now remains to be seen if it works well
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Camille C. (acheteur vérifié)
purchased on 06/08/2024 
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2/5
★★☆☆☆
For the moment I can't see any change in my skin 😢
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Mathilde L. (acheteur vérifié)
purchased on 04/08/2024 
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3/5
★★★☆☆
Unfortunately shipping takes a long time! But I was pleasantly surprised by the product. I thought it was just a small bar of soap! But it was surprisingly big
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Stephanie R. (acheteur vérifié)
purchased on 02/08/2024 
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2/5
★★☆☆☆
Hello, since you're asking, I'd like to take this opportunity to point out that I ordered 2 soaps and paid for them, but only received one.
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Madeleine K. (acheteur vérifié)
purchased on 01/08/2024 
Translated review
3/5
★★★☆☆
One of my purchases arrived broken. The plastic bag packaging is insufficient to protect what's inside.
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Emilie R. (acheteur vérifié)
purchased on 30/07/2024 
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3/5
★★★☆☆
Order never arrived. The opening of the dispute has not yet been successful.
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Marie Laure A. (acheteur vérifié)
purchased on 31/07/2024 
Translated review
2/5
★★☆☆☆
Disappointed by the products given the excessive price Do not correspond to my skin type I gave it to my mother
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Camille H. (acheteur vérifié)
purchased on 29/07/2024 
Translated review
2/5
★★☆☆☆
Not satisfied
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Amani T. (acheteur vérifié)
purchased on 25/07/2024 
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3/5
★★★☆☆
The parcel has disappeared. PIN up Secret takes care of it, but it all takes a lot of time
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Melanie B. (acheteur vérifié)
purchased on 23/07/2024 
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3/5
★★★☆☆
Unfortunately, the new soap bar smells different, a bit musty. And I have already ordered and used several bars of soap... Has there been a product change?
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Verena M. (acheteur vérifié)
purchased on 24/07/2024 
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3/5
★★★☆☆
I'm not satisfied this time because you didn't send me the products I ordered, there was a duplicate error.
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Souad K. (acheteur vérifié)
purchased on 19/07/2024 
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3/5
★★★☆☆
I haven't tried all the products yet, but I'm already satisfied with what I have 🙂
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Priscillia H. (acheteur vérifié)
purchased on 30/06/2024 
Translated review
2/5
★★☆☆☆
It misses the most expensive soap the one with goat's milk.. very disappointed still no refund offered by pin up secret.. first of last order that's for sure!!!! 😡
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Marie B. (acheteur vérifié)
purchased on 18/07/2024 
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2/5
★★☆☆☆
Unfortunately, I received the wrong goods and had to send them back. I had to make an extra trip to a DPD store which is not nearby. Very annoying and unnecessary effort. No credit note or similar was guaranteed. I am satisfied with the products.
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Helene Y. (acheteur vérifié)
purchased on 17/07/2024 
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3/5
★★★☆☆
Delivery error
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Francine L. (acheteur vérifié)
purchased on 12/07/2024 
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2/5
★★☆☆☆
I put 2 🌟 because the delivery was fast, the soap is very small, I thought the size of a soap, after we'll see if the blackheads and acne leave with the soap turmeric, I. I was still disappointed
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Sabrina B. (acheteur vérifié)
purchased on 12/07/2024 
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3/5
★★★☆☆
For the product a smooth 1 + with asterisks. However, the ordering process is a disaster every time. The last time I wrote to the customer service, then it worked. I also haven't found out why I can no longer pay with Paypal. The body cream with fragrance has never been in stock since I started using Pinup Secret, maybe you should just remove the product - just as a note. Otherwise, as I said - the best care, top!
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Nicole S. (acheteur vérifié)
purchased on 06/07/2024 
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3/5
★★★☆☆
I find that the soaps don't have the same scent as their predecessors. I had to stop using them because I had a reaction. It felt like my face was burning.
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Edwige L. (acheteur vérifié)
purchased on 11/07/2024 
Translated review
2/5
★★☆☆☆
Unfortunately received an empty cream, which of course can always happen and which is not my problem. But customer service afterwards was a disaster. I only wanted the cream I paid for to be delivered. And then I was offered 40% off another item for ecological reasons and then they would send me the soap. But since it is for my mom and she has to try it out first to see if she tolerates it, it was a huge back and forth until they sent me the missing and paid item. But the 40% discount was then withdrawn again. Well, at least I hope that my mom will be successful with this soap and cream.
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Saskia S. (acheteur vérifié)
purchased on 11/07/2024 
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3/5
★★★☆☆
I have only received part of the order.
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Stefanie R. (acheteur vérifié)
purchased on 11/07/2024 
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3/5
★★★☆☆
The soaps are of better quality than the creams, which don't have the advertised anti-wrinkle effect.
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Kalliana K. (acheteur vérifié)
purchased on 11/07/2024 
Translated review
2/5
★★☆☆☆
The soap is very small, I thought it was a normal size, but it's quite big, so I put it on top.
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Gwenaelle L. (acheteur vérifié)
purchased on 12/07/2024 
Translated review
3/5
★★★☆☆
I wanted to try out this brand, which I've been eyeing for a while, and I had the opportunity to do so with the solid mask, but unfortunately my skin didn't appreciate it too much... it burned as soon as I applied the mask. Apart from that, the order arrived very quickly.
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Sandra C. (acheteur vérifié)
purchased on 11/07/2024 
Translated review
2/5
★★☆☆☆
Hello, I wrote a few days ago that I had unfortunately only received one of two Zigel milk masks. Unfortunately, I have not yet received any feedback. Kind regards
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Emely M. (acheteur vérifié)
purchased on 11/07/2024 
Translated review
3/5
★★★☆☆
The cream did not meet my expectations too bad
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Sylvie H. (acheteur vérifié)
purchased on 07/07/2024 
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2/5
★★☆☆☆
I like the products. But to state that the shipping takes 3 working days to a parcel station instead of 8 to your home and in the end it takes just as long is unprofessional.
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Emma B. (acheteur vérifié)
purchased on 05/07/2024 
Translated review
3/5
★★★☆☆
Order distributed because incorrectly indicated on the receiving site. Very badly done
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Frédérique B. (acheteur vérifié)
purchased on 28/06/2024 
Translated review
3/5
★★★☆☆
As I have very sensitive skin, I had no specific reaction when I used this soap.
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Seloua B. (acheteur vérifié)
purchased on 02/07/2024 
Translated review
2/5
★★☆☆☆
Always satisfied so far. This time I had to pay so much duty that I will look for another brand
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Martina S. (acheteur vérifié)
purchased on 03/07/2024 
Translated review
2/5
★★☆☆☆
I am still waiting for a return for the precision cream that was not included in my order.
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Shonna T. (acheteur vérifié)
purchased on 02/07/2024 
Translated review
3/5
★★★☆☆
Received the mask dry. 😪
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Melanie B. (acheteur vérifié)
purchased on 02/07/2024 
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2/5
★★☆☆☆
Hello ! A set should be in one box And in the offer a free turmeric soap that I did not receive
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Sassia A. (acheteur vérifié)
purchased on 30/06/2024 
Translated review
3/5
★★★☆☆
Unfortunately, after placing the order, I didn't receive a confirmation email or any information that it had been dispatched etc.. I could only see on my account that I must have actually ordered it (because of the bank transfer). However, the delivery arrived very quickly and without any complications.
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Vanessa B. (acheteur vérifié)
purchased on 29/06/2024 
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2/5
★★☆☆☆
Customer service is a disaster! No feedback received to date!
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Juliane Z. (acheteur vérifié)
purchased on 29/06/2024 
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2/5
★★☆☆☆
I bought a complete box for my hair and received a damaged box with a cutter. The outer box is in good condition, so this happened before packing.
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Pamela M. (acheteur vérifié)
purchased on 26/06/2024 
Translated review
2/5
★★☆☆☆
The shipment can only be made to a DPD branch and I had to drive an extra 10 km for it. Well, okay, I accepted that. But my parcel wasn't delivered to the branch at all or couldn't be found. I drove there 3 times for nothing. Paid shipping... Way too complicated and I wouldn't order again. Customer service is also unavailable.
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Rebecca G. (acheteur vérifié)
purchased on 23/06/2024 
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2/5
★★☆☆☆
It blackened my face
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Safietou D. (acheteur vérifié)
purchased on 20/06/2024 
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2/5
★★☆☆☆
Soap supposedly for blemished skin, but contains far too many comedogenic ingredients. After 1 week, I had lots of pimples and grainy skin. I lost my money.
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Charline D. (acheteur vérifié)
purchased on 18/06/2024 
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2/5
★★☆☆☆
The product received is not what was ordered
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Valerie B. (acheteur vérifié)
purchased on 15/06/2024 
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3/5
★★★☆☆
I received my serum open and it leaked all over the box. I sent a message to the brand but there was no reply. I'm very disappointed
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Fatima N. (acheteur vérifié)
purchased on 14/06/2024 
Translated review
3/5
★★★☆☆
Products very good but the brush I ordered in addition to my kit was not delivered so disappointed 😞
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Amandine P. (acheteur vérifié)
purchased on 15/06/2024 
Translated review
3/5
★★★☆☆
Wrong item at reception
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Liliana L. (acheteur vérifié)
purchased on 12/06/2024 
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3/5
★★★☆☆
On trial....
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Isabelle G. (acheteur vérifié)
purchased on 10/06/2024 
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3/5
★★★☆☆
Unfortunately, the longer I use the products, the worse my skin looks. I had imagined it would be different. Maybe it's an initial aggravation? In any case, I still can't understand the hype.
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Birte B. (acheteur vérifié)
purchased on 07/06/2024 
Translated review
3/5
★★★☆☆
Bjr, I ordered 2 turmeric masks, 1 of which was free, and a cap, and I received a soap dish instead of the cap. You should have warned me.
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Elvire Melissa S. (acheteur vérifié)
purchased on 06/06/2024 
Translated review
2/5
★★☆☆☆
I have not received my parcel
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Jenny P. (acheteur vérifié)
purchased on 04/06/2024 
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3/5
★★★☆☆
The orange soap is like a sample, I'm disappointed. But otherwise for the rest of the order I am satisfied as usual. On the other hand, as I live on Reunion Island, the customs fees have increased a lot, which is going to slow me down a bit before I place my next order.
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Maëva H. (acheteur vérifié)
purchased on 05/06/2024 
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2/5
★★☆☆☆
My order was missing a product
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Nathalie B. (acheteur vérifié)
purchased on 05/06/2024 
Translated review
3/5
★★★☆☆
Ordered products recently, the products are great especially the new soap for blackheads... the only negative point is the after-sales service... I ordered 2 products by mistake and I offered to exchange it with another product and add the difference, I had to return the product at my expense. I thought it was a shame as I was going to buy another product...to be improved !!!!
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Marie T. (acheteur vérifié)
purchased on 04/06/2024 
Translated review
3/5
★★★☆☆
In the beginning, it was 5-star May, now it's three-star, the soap doesn't have the mask effect it used to.
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Bintou O. (acheteur vérifié)
purchased on 04/06/2024 
Translated review
2/5
★★☆☆☆
Very expensive for a mini soap
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Lucille P. (acheteur vérifié)
purchased on 05/06/2024 
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2/5
★★☆☆☆
Decu I had a promo code to get a free soap that I did not get
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Aurelie F. (acheteur vérifié)
purchased on 03/06/2024 
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3/5
★★★☆☆
Great products...
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Sandra P. (acheteur vérifié)
purchased on 01/06/2024 
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