9.3/10
★★★★★
based on 73887 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
My parcel arrived at another relay point that was inaccessible on foot under the pretext that it was via chronopost. So I couldn't pick it up. I went to the relay point indicated, which was the one I had chosen, but nothing happened.
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Nejma K. (acheteur vérifié)
purchased on 14/08/2024 
Translated review
1/5
★☆☆☆☆
Unfortunately, I never received the goods. The support service is unfortunately not very cooperative and is not prepared to refund my money. Unfortunately a very poor service.
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Ragna K. (acheteur vérifié)
purchased on 14/08/2024 
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1/5
★☆☆☆☆
I'm missing some articles
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Frédérique R. (acheteur vérifié)
purchased on 16/08/2024 
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1/5
★☆☆☆☆
Still not collected
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Delphine D. (acheteur vérifié)
purchased on 15/08/2024 
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1/5
★☆☆☆☆
Goods not received. Communication with customer service not satisfactory
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Rhonda S. (acheteur vérifié)
purchased on 15/08/2024 
Translated review
1/5
★☆☆☆☆
I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.
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Omar C. (acheteur vérifié)
purchased on 15/08/2024 
Translated review
1/5
★☆☆☆☆
My skin is unfortunately worse since I started using your products.
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Mélanie P. (acheteur vérifié)
purchased on 15/08/2024 
Translated review
1/5
★☆☆☆☆
I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service
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Laure S. (acheteur vérifié)
purchased on 22/07/2024 
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1/5
★☆☆☆☆
I have not received the order .....
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Yohann M. (acheteur vérifié)
purchased on 13/08/2024 
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1/5
★☆☆☆☆
I still haven't received my parcel
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Celine D. (acheteur vérifié)
purchased on 02/08/2024 
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1/5
★☆☆☆☆
Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either
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Maria S. (acheteur vérifié)
purchased on 24/07/2024 
Translated review
1/5
★☆☆☆☆
Disappointed with the shampoo, which makes hair super heavy and smells really bad.
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Daniel T. (acheteur vérifié)
purchased on 10/08/2024 
Translated review
1/5
★☆☆☆☆
The products don't suit me.....they burn me..too bad.
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Florence M. (acheteur vérifié)
purchased on 09/08/2024 
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1/5
★☆☆☆☆
I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔
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Rosa B. (acheteur vérifié)
purchased on 06/08/2024 
Translated review
1/5
★☆☆☆☆
Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented
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Elke P. (acheteur vérifié)
purchased on 07/08/2024 
Translated review
1/5
★☆☆☆☆
Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!
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Soléna G. (acheteur vérifié)
purchased on 07/08/2024 
Translated review
1/5
★☆☆☆☆
I have not received my order.
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Seham E. (acheteur vérifié)
purchased on 07/08/2024 
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1/5
★☆☆☆☆
Unfortunately, I don't like the product at all
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Swetlana K. (acheteur vérifié)
purchased on 06/08/2024 
Translated review
1/5
★☆☆☆☆
Order not received!
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Marjolaine G. (acheteur vérifié)
purchased on 06/08/2024 
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1/5
★☆☆☆☆
I have not received my order but have been sent the wrong package. I haven't heard from support for a week, no one has responded.
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Charlotte P. (acheteur vérifié)
purchased on 06/08/2024 
Translated review
1/5
★☆☆☆☆
Very small product for its price
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Deborah N. (acheteur vérifié)
purchased on 02/08/2024 
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1/5
★☆☆☆☆
The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.
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Yvonne W. (acheteur vérifié)
purchased on 24/07/2024 
Translated review
1/5
★☆☆☆☆
Delivery took too long
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Diez E. (acheteur vérifié)
purchased on 02/08/2024 
Translated review
1/5
★☆☆☆☆
Unfortunately, the goods have not yet arrived. And no one has contacted me either.... Unfortunately, I cannot give a positive rating.
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Sarah M. (acheteur vérifié)
purchased on 24/07/2024 
Translated review
1/5
★☆☆☆☆
Out of the 3 products I received, I'm disappointed with 2 of them, as they leave a greasy film on my skin that I don't like at all.
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Aurelie S. (acheteur vérifié)
purchased on 30/07/2024 
Translated review
1/5
★☆☆☆☆
Has not had the promised effect.
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Sarah O. (acheteur vérifié)
purchased on 31/07/2024 
Translated review
1/5
★☆☆☆☆
With the code I was supposed to receive a free make-up remover but I didn't.
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Sarah R. (acheteur vérifié)
purchased on 29/07/2024 
Translated review
1/5
★☆☆☆☆
Unfortunately, my order has still not arrived after a month.
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Tamara F. (acheteur vérifié)
purchased on 29/06/2024 
Translated review
1/5
★☆☆☆☆
I have not received my parcel. Is this normal?
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Emilie V. (acheteur vérifié)
purchased on 24/07/2024 
Translated review
1/5
★☆☆☆☆
I have not received my order... where is it ?
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Clarin M. (acheteur vérifié)
purchased on 18/07/2024 
Translated review
1/5
★☆☆☆☆
Order never received despite complaint ...
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Clarisse B. (acheteur vérifié)
purchased on 06/07/2024 
Translated review
1/5
★☆☆☆☆
Parcel delivered to parcel store despite giving our address for shipping. Parcel store closed could not pick up parcel now I was told in an e-mail parcel was not picked up will be sent back and we should pay the new shipping so that the package can be sent again. The whole thing is very questionable.
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Najat F. (acheteur vérifié)
purchased on 24/07/2024 
Translated review
1/5
★☆☆☆☆
The parcel hasn't arrived yet and the status at chronopost hasn't changed for days!!!! In addition, shipping is expensive and even more expensive if you order directly to your home! Not possible these days! I really hope that the parcel arrives at all!
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Nicole D. (acheteur vérifié)
purchased on 24/07/2024 
Translated review
1/5
★☆☆☆☆
No, because I ordered 2 hair care products and received only one😞😞
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Jannet C. (acheteur vérifié)
purchased on 23/07/2024 
Translated review
1/5
★☆☆☆☆
😃👍👍
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Sabrina W. (acheteur vérifié)
purchased on 24/07/2024 
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1/5
★☆☆☆☆
Very disappointed,doesn't lather well...I've got pimples and my skin has become ugly since I used skin care.my skin isn't soft,so I'm going to stick with my old natural goat's milk soap which suited me much better.
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Nathalie D. (acheteur vérifié)
purchased on 19/07/2024 
Translated review
1/5
★☆☆☆☆
I simply didn't receive it, nobody said anything about it because according to DHL it was delivered to the "mailbox" I have NOTHING in the mailbox and was at home all day that day waiting.
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Arabella R. (acheteur vérifié)
purchased on 18/07/2024 
Translated review
1/5
★☆☆☆☆
Unfortunately, I have not yet received a refund for my return, despite my request to take care of it.
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Alina S. (acheteur vérifié)
purchased on 11/07/2024 
Translated review
1/5
★☆☆☆☆
Ordered two goat's milk soaps, received only one and never heard from customer service again. Thank you Pin Up Secret!
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Céline V. (acheteur vérifié)
purchased on 19/07/2024 
Translated review
1/5
★☆☆☆☆
I did not get the product offered with my order
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Soraya C. (acheteur vérifié)
purchased on 19/07/2024 
Translated review
1/5
★☆☆☆☆
Item not received, weeks since I ordered
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Samantha H. (acheteur vérifié)
purchased on 28/06/2024 
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1/5
★☆☆☆☆
I have received an incorrect order
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Jana K. (acheteur vérifié)
purchased on 17/07/2024 
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1/5
★☆☆☆☆
Big burn with soap.... Not satisfied
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Delphine Q. (acheteur vérifié)
purchased on 16/07/2024 
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1/5
★☆☆☆☆
I have not received my order
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Nilay C. (acheteur vérifié)
purchased on 26/06/2024 
Translated review
1/5
★☆☆☆☆
The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁
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Vanessa B. (acheteur vérifié)
purchased on 16/07/2024 
Translated review
1/5
★☆☆☆☆
I received a damaged box with half of my order inside. I contacted customer service but they did not return it.
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Audrey V. (acheteur vérifié)
purchased on 13/07/2024 
Translated review
1/5
★☆☆☆☆
Hello, the pump for the oil-free cream doesn't work and they don't want to replace it. I'm very disappointed with the after-sales service as I've been a customer for quite some time. Best regards
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Patrizia P. (acheteur vérifié)
purchased on 16/07/2024 
Translated review
1/5
★☆☆☆☆
The soap arrived almost melted, which is the first time this has happened to me.
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Elodie M. (acheteur vérifié)
purchased on 11/07/2024 
Translated review
1/5
★☆☆☆☆
Nothing received to date
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Eva S. (acheteur vérifié)
purchased on 11/07/2024 
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1/5
★☆☆☆☆
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
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Sabine P. (acheteur vérifié)
purchased on 12/07/2024 
Translated review
1/5
★☆☆☆☆
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
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Marine C. (acheteur vérifié)
purchased on 12/07/2024 
Translated review
1/5
★☆☆☆☆
Missing products
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Nadia B. (acheteur vérifié)
purchased on 10/07/2024 
Translated review
1/5
★☆☆☆☆
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
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Assiya D. (acheteur vérifié)
purchased on 10/07/2024 
Translated review
1/5
★☆☆☆☆
I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either
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Marianne K. (acheteur vérifié)
purchased on 04/07/2024 
Translated review
1/5
★☆☆☆☆
I have not received a reply although I would like to return some of the goods
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Marcel K. (acheteur vérifié)
purchased on 11/07/2024 
Translated review
1/5
★☆☆☆☆
I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.
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Ramona F. (acheteur vérifié)
purchased on 10/07/2024 
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1/5
★☆☆☆☆
I never received my order
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Oumeyma Z. (acheteur vérifié)
purchased on 09/07/2024 
Translated review
1/5
★☆☆☆☆
Disappointed
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Hadja K. (acheteur vérifié)
purchased on 09/07/2024 
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1/5
★☆☆☆☆
I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...
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Ida Anaïs K. (acheteur vérifié)
purchased on 06/07/2024 
Translated review
1/5
★☆☆☆☆
Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.
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Olga D. (acheteur vérifié)
purchased on 09/07/2024 
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