/10
★★★★★
based on 74325 published reviews
★★★★★
based on 74325 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Parcel does not arrive
Shaleen W.
purchased on 14/09/2024
Translated review
1/5
★☆☆☆☆
The side burns so that my skin is fiery red and itchy. The cream smells rancid, as if it had already been opened
Tanja G.
purchased on 12/09/2024
Translated review
1/5
★☆☆☆☆
Package not received and awaiting your return. A dispute has been opened with you to find my package which was in 3 relay points and they did not have it. Waiting for your return as the amount has been debited but I still have nothing.
Audrey L.
purchased on 11/09/2024
Translated review
1/5
★☆☆☆☆
The product makes my skin very dry. I am very disappointed.
Sigrid R.
purchased on 10/09/2024
Translated review
1/5
★☆☆☆☆
Missing a product that was to be offered for a certain amount.
Shirley M.
purchased on 06/09/2024
Translated review
1/5
★☆☆☆☆
I'm sorry these creams don't suit me, but I'm not saying they're bad products, but I have very fine, fragile skin and with the soap, mask and cream my skin is very, very dry, which gives me redness.
Gabrielle P.
purchased on 09/09/2024
Translated review
1/5
★☆☆☆☆
My parcel is missing the oil-free cream
Sandrine V.
purchased on 06/09/2024
Translated review
1/5
★☆☆☆☆
Order not received after 10 days and no action from them.
Estelle U.
purchased on 06/09/2024
Translated review
1/5
★☆☆☆☆
I never received my order.
Marine B.
purchased on 06/09/2024
Translated review
1/5
★☆☆☆☆
Package well received Product in process
Corinne D.
purchased on 08/09/2024
Translated review
1/5
★☆☆☆☆
I didn't get the mist when it said I would, so I got a makeup remover instead.
Sophie S.
purchased on 06/09/2024
Translated review
1/5
★☆☆☆☆
Order not received
Elodie T.
purchased on 09/09/2024
Translated review
1/5
★☆☆☆☆
Hello. I am disappointed because I did not receive the entire order. Best regards.
Aurelie N.
purchased on 09/09/2024
Translated review
1/5
★☆☆☆☆
I have not received my order in full
Laura B.
purchased on 08/09/2024
Translated review
1/5
★☆☆☆☆
0 stars because I got a rash and have already arranged for a refund.
Sophie S.
purchased on 08/09/2024
Translated review
1/5
★☆☆☆☆
I haven't received my order and I'm filing a dispute ...
Line J.
purchased on 08/09/2024
Translated review
1/5
★☆☆☆☆
Very poor customer service, you don't get an answer when you ask. Returns at your own expense and very confusing and the link to the return address doesn't work. And that at the price. Thank you, once and never again
Bianca N.
purchased on 08/09/2024
Translated review
1/5
★☆☆☆☆
Parcel cannot be found
Laura V.
purchased on 02/09/2024
Translated review
1/5
★☆☆☆☆
. The order has still not arrived after 3 weeks.
Mira D.
purchased on 26/08/2024
Translated review
1/5
★☆☆☆☆
Goods not received!!!!!! Money not returned!!!!
Inga T.
purchased on 03/09/2024
Translated review
1/5
★☆☆☆☆
Unfortunately, the product has still not arrived by post...
Jennifer V.
purchased on 02/09/2024
Translated review
1/5
★☆☆☆☆
I have not received my item.
Bianka A.
purchased on 04/09/2024
Translated review
1/5
★☆☆☆☆
Broken goods received
Sherin P.
purchased on 04/09/2024
Translated review
1/5
★☆☆☆☆
Skin became blemished
Jennifer B.
purchased on 03/09/2024
Translated review
1/5
★☆☆☆☆
I have not received my order
Margarita L.
purchased on 03/09/2024
Translated review
1/5
★☆☆☆☆
The soap dries out the skin considerably and leaves it feeling tight. It does not suit my sensitive skin. The product is better suited to thicker skin.
Mathilde V.
purchased on 23/07/2024
Translated review
1/5
★☆☆☆☆
I placed my order 2 weeks ago. Unfortunately, I still haven't received my order. DPD only tried to deliver the order once, after closing time, at the NKD store. After that it probably went back to the seller. Unfortunately, Pinup Secret has not sent a new order and is in contact with DPD. Unfortunately, they have 30 days to respond. Really annoying. Paid for the goods and still have to wait weeks for my cream. Very dissatisfied with the process.
Anne M.
purchased on 03/09/2024
Translated review
1/5
★☆☆☆☆
When I received my order, I was missing a product I had purchased (set of secret teint précieux soap with soap box, but soap box never received). I wrote to customer service who never replied... Very disappointing experience.
Justine P.
purchased on 02/09/2024
Translated review
1/5
★☆☆☆☆
Wrong order
Angiie T.
purchased on 30/08/2024
Translated review
1/5
★☆☆☆☆
I am not satisfied because I did not receive my order despite
Ayoub H.
purchased on 28/08/2024
Translated review