9.3/10
★★★★★
based on 79568 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Very disappointed soap break soap box is cracked

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Nadege H.
purchased on 17/12/2023
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1 /5
★☆☆☆☆

I filed a complaint but no news from the site because one of the products arrived half emptied in the packaging.

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Nathalie A.
purchased on 17/12/2023
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1 /5
★☆☆☆☆

I took the whole range. Very drying on the skin... including the cream... I expected better.

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Samira B.
purchased on 17/12/2023
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1 /5
★☆☆☆☆

I was missing 3products for my delivery I had to call to take pictures and wait for the rest of my order.

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Marianne A.
purchased on 14/12/2023
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1 /5
★☆☆☆☆

I'm still waiting for my parcel

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Milla B.
purchased on 14/12/2023
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1 /5
★☆☆☆☆

Package not received

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Pierre J.
purchased on 14/12/2023
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1 /5
★☆☆☆☆

Not so good

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Patrice B.
purchased on 13/12/2023
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1 /5
★☆☆☆☆

Super beautiful hair care set

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Fabienne D.
purchased on 13/12/2023
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1 /5
★☆☆☆☆

The product burns when I apply it, + I don't like the smell, I'm disappointed.

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Lola P.
purchased on 12/12/2023
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1 /5
★☆☆☆☆

I have not received my parcel

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Virginie T.
purchased on 11/12/2023
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1 /5
★☆☆☆☆

I have not received my order... 293563264 Here is my order number

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Kawtar F.
purchased on 25/11/2023
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1 /5
★☆☆☆☆

I didn't receive the whole order, it's missing a soap and a kit, total 72 euros!

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Abello E.
purchased on 09/12/2023
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1 /5
★☆☆☆☆

The parcel arrived completely crushed, disappointed

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Naima B.
purchased on 08/12/2023
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1 /5
★☆☆☆☆

Dries the skin

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Kenza B.
purchased on 09/12/2023
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1 /5
★☆☆☆☆

I received the product spilled in the package and I have not received a response to my email.

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Sabrina J.
purchased on 05/12/2023
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1 /5
★☆☆☆☆

The products do not suit him

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Melanie B.
purchased on 08/12/2023
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1 /5
★☆☆☆☆

I have an allergic reaction to soap and precious cream.

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Elisa V.
purchased on 24/11/2023
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1 /5
★☆☆☆☆

The item advertised on the photo did not correspond to the one received, very disappointed.

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Camille C.
purchased on 07/12/2023
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1 /5
★☆☆☆☆

Parcel not received, no email to report the arrival of the parcel in a relay point to pick up, no Qr received ... and would like to receive my order (without additional shipping costs) thank you

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Louise L.
purchased on 03/12/2023
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1 /5
★☆☆☆☆

I have not received my order in full

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Stephie H.
purchased on 05/12/2023
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1 /5
★☆☆☆☆

Disappointed because the description describes a box and I received the products in detail for a gift it is not top

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Florence L.
purchased on 05/12/2023
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1 /5
★☆☆☆☆

I've been a loyal customer for several years and after an order error your company won't send me back the right product. I'm not satisfied and I won't be ordering from pinup secret again.

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Aude C.
purchased on 06/12/2023
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1 /5
★☆☆☆☆

I didn't realize they were just boxes! We'll keep them next time. Package returned.

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Carole P.
purchased on 05/12/2023
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1 /5
★☆☆☆☆

I would like to return the parcel but I have not received anything.

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Marie-cécile L.
purchased on 05/12/2023
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1 /5
★☆☆☆☆

No parcel delivery sent to the other end of my house impossible to recover.

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Celine O.
purchased on 05/12/2023
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1 /5
★☆☆☆☆

Delivery to a relay point not chosen!

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Valerie B.
purchased on 05/12/2023
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1 /5
★☆☆☆☆

I didn't receive the full order, I filed a complaint and I still haven't heard anything!

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Amandine M.
purchased on 05/12/2023
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1 /5
★☆☆☆☆

I have not received my parcel

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Maram A.
purchased on 03/12/2023
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1 /5
★☆☆☆☆

Disappointed it becomes too pasty

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Chaimaa A.
purchased on 01/12/2023
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1 /5
★☆☆☆☆

Order received missing a product and apparently nobody cares about the exchange for a refund or replacement.

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Katia B.
purchased on 04/12/2023
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1 /5
★☆☆☆☆

I did not receive the soap

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Nouzlati A.
purchased on 01/12/2023
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1 /5
★☆☆☆☆

Package supposedly received when mailbox is empty

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Nadine J.
purchased on 02/12/2023
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1 /5
★☆☆☆☆

A century to repay lost parcels

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Kenza O.
purchased on 04/12/2023
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1 /5
★☆☆☆☆

No improvement and even more pimples on the lower face. Very disappointed

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Audrey B.
purchased on 04/12/2023
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1 /5
★☆☆☆☆

I haven't received my parcel yet. The courier sent me a text message about the parcel, which has been in my mailbox since December 4.

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Hanane B.
purchased on 28/11/2023
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1 /5
★☆☆☆☆

Hello, I still haven't received my coli

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Paulina M.
purchased on 24/11/2023
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1 /5
★☆☆☆☆

Package received 10 days after order, damaged

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Elise C.
purchased on 20/11/2023
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1 /5
★☆☆☆☆

Brush missing from parcel .... Instead of sending me back one, I have to justify with a bunch of photos that you're investigating with the post office even though the parcel was well sealed. Question yourself.... You forgot this brush !!!!

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Harmony R.
purchased on 26/11/2023
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1 /5
★☆☆☆☆

Delivery too late

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Refka S.
purchased on 21/11/2023
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1 /5
★☆☆☆☆

All the products have not been delivered and now it's an obstacle course to get them back!

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Noura G.
purchased on 27/11/2023
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