/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The soap burns the eyes and makes the skin dry 🙁
Jessica K.
Translated review
1
/5
★☆☆☆☆
Unfortunately, the peeling and the soap have the opposite effect. I got the worst pimples!
Kim J.
Translated review
1
/5
★☆☆☆☆
I have been waiting for the goods for over a month now. According to customer service, a new delivery can only be made after the whereabouts of the goods have been clarified. I have to wait another 30 days for this. Absolutely no customer-oriented service. Too bad
Pia H.
Translated review
1
/5
★☆☆☆☆
Absolute disaster. 2 orders within 4 weeks that have not arrived. Absolutely incompetent customer service, very poor communication by Pin Up with Klarna. I don't order anything there anymore, I'm still waiting for feedback from my order, placed on 15.12.23 Nobody knows where it is, I'm curious if I'll get my money back.
Mijanou S.
Translated review
1
/5
★☆☆☆☆
Absolute disaster!!! Poor customer service, I would absolutely advise against it!
Nicole H.
Translated review
1
/5
★☆☆☆☆
Shitty!!!! Sevice is the purest crap .... actually zero stars, but does not work
Melanie K.
Translated review
1
/5
★☆☆☆☆
Unfortunately, the formula has been changed. Even with the cream, the soap dries out my face too much. Too bad, because it was simply great with the old formula.
Sarah Helena R.
Translated review
1
/5
★☆☆☆☆
They deliver opened products. The handling of the complaint ,VERY BAD. Never order again!!!!
Christa C.
Translated review
1
/5
★☆☆☆☆
Order bad.
Elfi N.
Translated review
1
/5
★☆☆☆☆
I would never order again! Customer service is so miserable I waited 11 weeks for my refund. I had to write 10 emails and still got no answer. Never again
Julia K.
Translated review
1
/5
★☆☆☆☆
Two times in a row no parcel received and ended up with something else in the parcel than ordered. The service did not help and the costs for reshipping to the address had to be paid by the customer when ordering again.
Rebecca A.
Translated review
1
/5
★☆☆☆☆
I never received my order.
Sina S.
Translated review
1
/5
★☆☆☆☆
Unfortunately, it did more harm to my skin than good. I thought an initial aggravation was normal but after 3 weeks I had severe acne from the soap although I had no problems with it before. Unfortunately, money was wasted
Gina B.
Translated review
1
/5
★☆☆☆☆
No stars earned. No tracking number communicated, then I should pay the shipping again because it was at the dpd store for 10 days, but I didn't know when it would arrive there... only French websites indicated on request. Bad bad bad!!! Bad service. I will never order there again
Alina L.
Translated review
1
/5
★☆☆☆☆
The customer service is outrageous, I had to wait over a month for my package and then had to pick it up myself. Never again
Julia O.
Translated review
1
/5
★☆☆☆☆
No delivery to the specified address
Flo B.
purchased on 13/01/2024
Translated review
1
/5
★☆☆☆☆
Smells good and also gets nice and foamy. No better result. Unfortunately very expensive.
Lea B.
Translated review
1
/5
★☆☆☆☆
Super great skin results, glad to have discovered the Secret range
Daniela K.
Translated review
1
/5
★☆☆☆☆
Unfortunately I can't tolerate it. I have allergy pimples every time after using it.
Julia R.
Translated review
1
/5
★☆☆☆☆
We paid for 2 soaps and only received 1
Severine B.
purchased on 19/12/2023
Translated review
1
/5
★☆☆☆☆
I never received my parcel...
Yona P.
purchased on 18/12/2023
Translated review
1
/5
★☆☆☆☆
Very disappointed soap break soap box is cracked
Nadege H.
purchased on 17/12/2023
Translated review
1
/5
★☆☆☆☆
I filed a complaint but no news from the site because one of the products arrived half emptied in the packaging.
Nathalie A.
purchased on 17/12/2023
Translated review
1
/5
★☆☆☆☆
I took the whole range. Very drying on the skin... including the cream... I expected better.
Samira B.
purchased on 17/12/2023
Translated review
1
/5
★☆☆☆☆
I was missing 3products for my delivery I had to call to take pictures and wait for the rest of my order.
Marianne A.
purchased on 14/12/2023
Translated review
1
/5
★☆☆☆☆
I'm still waiting for my parcel
Milla B.
purchased on 14/12/2023
Translated review
1
/5
★☆☆☆☆
Package not received
Pierre J.
purchased on 14/12/2023
Translated review
1
/5
★☆☆☆☆
Not so good
Patrice B.
purchased on 13/12/2023
Translated review
1
/5
★☆☆☆☆
Super beautiful hair care set
Fabienne D.
purchased on 13/12/2023
Translated review
1
/5
★☆☆☆☆
The product burns when I apply it, + I don't like the smell, I'm disappointed.
Lola P.
purchased on 12/12/2023
Translated review