/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Satisfied to see in the long term
Fatima K.
purchased on 02/06/2023
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2
/5
★★☆☆☆
I've only just started using the products, so no results yet, but I'm waiting to see what happens next.
Soifia H.
purchased on 05/06/2023
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3
/5
★★★☆☆
Usually nothing to say but I received my cream without oil the cap that allows to take out the cream is broken 😢
Samantha E.
purchased on 05/06/2023
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3
/5
★★★☆☆
Very long delivery times, often delayed
Chloe T.
purchased on 27/05/2023
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3
/5
★★★☆☆
Fine
Dalila A.
purchased on 01/06/2023
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3
/5
★★★☆☆
Order received on time. But opening the cream and finding what looks like an eyelash or a hair... not so good. After-sales service proposal: either I return the cream, wait some more, and receive another one. Or a 50% discount code. Personally, I threw the cream away, so I didn't really have a choice but to pay again. I don't really get the idea of getting back a cream that's fit for the garbage can .... so I'm not sure I'll be recommending it.
Maud B.
purchased on 01/06/2023
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2
/5
★★☆☆☆
The mask I ordered leaked during delivery. How can I exchange it?
Isabelle M.
purchased on 31/05/2023
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3
/5
★★★☆☆
I would have liked to have samples.
Laetitia V.
purchased on 30/05/2023
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2
/5
★★☆☆☆
Very long shipping time compared to what the site indicates in shipping and delivery times. Impossible to track the package, nothing was up to date.
Romane Q.
purchased on 30/05/2023
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3
/5
★★★☆☆
Really great soap but very poorly rated oil-free cream, endocrine disruptor in the UV filter.
Céline S.
purchased on 21/05/2023
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3
/5
★★★☆☆
Very happy to have received the goat's milk soap. On the other hand, the moisturizing cream doesn't suit me at all and burns my skin. A bit disappointed, I love the brand so much.
Margot G.
purchased on 24/05/2023
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3
/5
★★★☆☆
A product was opened and I was given 24 hours after receipt of the parcel to send ALL the products, even though it was only one that was wrong (the reply to my email was 3 days later, so the deadline had already passed). The product's lid was open when I received the parcel.
Manon M.
purchased on 24/05/2023
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3
/5
★★★☆☆
Not thrilled as I'm missing 3 products from the pack
Fatima C.
purchased on 23/05/2023
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3
/5
★★★☆☆
Open product
Anaïs V.
purchased on 22/05/2023
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2
/5
★★☆☆☆
Ok
Karina D.
purchased on 19/05/2023
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3
/5
★★★☆☆
Fairly effective soap that works like a Marseille soap but dries the skin out a lot. Not worth the price
Emilie B.
purchased on 19/05/2023
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3
/5
★★★☆☆
I was disappointed with the wait to receive my package. My parcel remained x time in shipping. I had to call several times for them to investigate where my package was.
Amanda Ashley L.
purchased on 15/05/2023
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3
/5
★★★☆☆
I've just started using the soap. The lather is creamy and gives a clean feeling without tightening the skin once dry.
MaÏna M.
purchased on 14/05/2023
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3
/5
★★★☆☆
I waited almost 2 weeks to receive my order, I wanted to offer it to someone but it was too late.
Lyes O.
purchased on 12/05/2023
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3
/5
★★★☆☆
The product is satisfactory, the customer service is not. After placing an order I received the wrong product by mistake, so I reported it. 2 solutions were proposed to me 2 weeks later after several exchanges: - 50% on the next order - sending a return label Result, after almost a month I still do not have the product I ordered because I did not have time to rectify their error. Too bad the customer service is not top notch. I like the product but I didn't like this last experience, I'm not sure I would recommend.
Merouane S.
purchased on 01/05/2023
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2
/5
★★☆☆☆
Order that had to be restarted more than 15 days after receiving it
Maria A.
purchased on 11/05/2023
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2
/5
★★☆☆☆
I ordered 2 soaps (goat milk) and I received only 1, thank you for delivering the remaining soap
Ilham B.
purchased on 09/05/2023
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3
/5
★★★☆☆
I did not receive exactly what I ordered.
Céline V.
purchased on 08/05/2023
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2
/5
★★☆☆☆
2 weeks to receive my products. Choronopost sent my package to Bab El Oued disappointed
Rabia G.
purchased on 09/05/2023
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3
/5
★★★☆☆
Time of reception much too long
Helene F.
purchased on 08/05/2023
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2
/5
★★☆☆☆
I wanted to test the peeling and I had an allergic reaction. I would never recommend this product.
Christelle M.
purchased on 08/05/2023
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3
/5
★★★☆☆
Some products were missing. Fortunately, the customer service is great and my products were finally sent to me.
Lison P.
purchased on 30/04/2023
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3
/5
★★★☆☆
There is an item missing from my package
Mélanie M.
purchased on 06/05/2023
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3
/5
★★★☆☆
The soap is perfect 👍 I love it on the other hand I have a problem with the moisturizer without oil, its packaging does not work well. I struggle every time to get a dab of cream.
Cyrine C.
purchased on 05/05/2023
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3
/5
★★★☆☆
Nothing to say
Estellia J.
purchased on 28/04/2023
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