/10
★★★★★
based on 74325 published reviews
★★★★★
based on 74325 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Missing an article
Ilham E.
purchased on 21/08/2023
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1/5
★☆☆☆☆
Barely opened one application and the tip of the pen fell off. Very disappointed
Muriel L.
purchased on 19/08/2023
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1/5
★☆☆☆☆
I never received my parcel, I don't know where it is, it's been 15 days since I should have received it. When I call, they tell me to be patient, but after waiting and waiting, I wouldn't recommend them any more unless I change carrier, which today is Chronopost, who are to be avoided.
Nabila B.
purchased on 17/08/2023
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1/5
★☆☆☆☆
I received only one soap with the brush whereas the offer I ordered was two soaps with the brush. I've already emailed you a complaint which has gone unanswered.
Hakima A.
purchased on 17/08/2023
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1/5
★☆☆☆☆
Delay
Maryline M.
purchased on 12/08/2023
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1/5
★☆☆☆☆
Made my acne worse x100
Thémis V.
purchased on 16/08/2023
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1/5
★☆☆☆☆
I have not received my order
Alexandra L.
purchased on 14/08/2023
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1/5
★☆☆☆☆
Product very poorly rated on yuka, and smell not so good
Souaad Z.
purchased on 14/08/2023
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1/5
★☆☆☆☆
I still haven't received my order!
Emilie M.
purchased on 11/08/2023
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1/5
★☆☆☆☆
The mask was open.
Mame D.
purchased on 10/08/2023
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1/5
★☆☆☆☆
Disappointed
Belinda J.
purchased on 10/08/2023
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1/5
★☆☆☆☆
Order since June 19 and received a week ago . you did not want to redo it at your expense before . pitiful customer service.
Line P.
purchased on 19/06/2023
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1/5
★☆☆☆☆
Lousy products...
Matthieu S.
purchased on 07/08/2023
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1/5
★☆☆☆☆
I haven't even received my parcel. I ordered on August 6th, it's now August 19th and I still haven't received anything.
Deborah P.
purchased on 06/08/2023
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1/5
★☆☆☆☆
I still haven't received my parcel
Naïke K.
purchased on 26/07/2023
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1/5
★☆☆☆☆
Very disappointed with the soap.I've been ordering since 2019 and for some time now, the soap is translucent brown and the smell is not pleasant. I would no longer recommend it. What's more, I'd already said so but nothing changes.
Katia V.
purchased on 01/08/2023
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1/5
★☆☆☆☆
I am really disappointed with the soaps they are different from before it's been a few years since I use it and you feel a big difference to that fact I will no longer order and I strongly advise against them!!!! No more effectiveness !!!
Kaba T.
purchased on 01/08/2023
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1/5
★☆☆☆☆
I ordered a parcel that was stolen from me. I am waiting for pin-up secret to send me my parcel.
Louise Sabrina F.
purchased on 28/07/2023
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1/5
★☆☆☆☆
Thank you for your follow up, I did receive the pills and had an opportunity to try them.
Abir A.
purchased on 31/07/2023
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1/5
★☆☆☆☆
Order made at the end of July received qq days later a product was missing.apres des démarches et prouver de ma bonne foi.la marque me renvoie le produit manquant en point relais et qd j'y vas pour retirer le colis pas de Colis!!! ou est Il???enquête en cours mais mois j'ai payé et il manque un produit dc pas satisfait.cordialement
Laurence D.
purchased on 28/07/2023
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1/5
★☆☆☆☆
I didn't receive the right products... and they offered to keep them with a discount. I'm still waiting for the refund
Edith D.
purchased on 30/07/2023
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1/5
★☆☆☆☆
I have not received my parcel
Karine M.
purchased on 28/07/2023
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1/5
★☆☆☆☆
I did not receive all the products... Not a serious brand.
Kamelia K.
purchased on 15/07/2023
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1/5
★☆☆☆☆
I'm not happy with this latest purchase, they changed the delivery to a relay point instead of my usual address and it was very difficult for me to collect my order.
Maria Olivia S.
purchased on 25/07/2023
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1/5
★☆☆☆☆
I revised my order with one less soap. It's been over a week since I contacted customer service and I haven't heard anything...
Charlotte G.
purchased on 22/07/2023
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1/5
★☆☆☆☆
I'm still waiting to hear from you about the mist I received instead of the biphase. I am still waiting for the return or a possible return. Sincerely
Clara D.
purchased on 24/07/2023
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1/5
★☆☆☆☆
A customer for years, I am very dissatisfied: the products were delivered to a different relay point from the one requested (10 km from my home) and very late....
Morgane G.
purchased on 21/07/2023
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1/5
★☆☆☆☆
Frankly I'm disgusted I only bought the oil-free moisturizer but when I saw that it had a rating of 8/100 on yuka I quickly stopped using it.
Sarah O.
purchased on 22/07/2023
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1/5
★☆☆☆☆
I've been using the brand for years and the products are top notch. On the other hand, I'm very upset with my last order because it wasn't complete, and what's more, there was supposed to be a brush as a gift, which of course I didn't get either!!!!! And no commercial return. So very unhappy.
Kim K.
purchased on 07/07/2023
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1/5
★☆☆☆☆
Pin up secret products are really good, including the goat's milk soap for acne.
Dominique B.
purchased on 18/07/2023
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