/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, Since 2023 the brand has changed the composition of its goat's milk soap, which I find really disappointing given its effectiveness before that date.
Zahoua B.
purchased on 03/09/2023
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1
/5
★☆☆☆☆
My order is missing one product, no news from the brand!
Linda H.
purchased on 01/10/2023
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1
/5
★☆☆☆☆
I had my order delivered to a relay point. I received a text message on 06.10 to pick it up. Being away for the weekend, I couldn't make it. When I went to pick it up on 14.10 it was gone. And the owners of your relay point were very unpleasant.
Sophie H.
purchased on 29/09/2023
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1
/5
★☆☆☆☆
I have not received the parcel
Camélia B.
purchased on 25/09/2023
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1
/5
★☆☆☆☆
A product is missing. On the same day I received it, I sent an e-mail with a photo of the contents. A few days later I received an e-mail asking me to send a photo of the contents, which I had already done, and photos of the package and label. I replied to this e-mail with the fifferent photos requested. Since then I've had no news... not even about receiving the photos... So for the moment I'm not very happy... I'm still waiting for Monday, hoping that.... Not to mention that I don't find my skin extraordinary since I've been using the products, so I'm thinking first and last order. I find my complexion dull. I'm going back to my old routine which suited me much better.
Nathalie C.
purchased on 29/09/2023
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1
/5
★☆☆☆☆
No star I didn't receive my order and it was returned and I don't know why because my address was on it. I have my invoice
Aminatou M.
purchased on 29/09/2023
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1
/5
★☆☆☆☆
I have not received my order
Tifany L.
purchased on 01/10/2023
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1
/5
★☆☆☆☆
Disappointed ... classic soap so even more disappointed
Helodye V.
purchased on 30/09/2023
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1
/5
★☆☆☆☆
My package left I have them complete arrive missing 2 item open carton and it's up to me to make a claim to the post office which will be put without action but I paid my 3 article
Caroline B.
purchased on 30/09/2023
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1
/5
★☆☆☆☆
Ordered on September 27, it's now October 13, and I still haven't received my parcel, nor has customer service contacted me.
Caroline D.
purchased on 14/09/2023
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1
/5
★☆☆☆☆
Fast delivery but ineffective product soap that gives pimples and cream that doesn't even moisturize! Disappointed
Sacra M.
purchased on 28/09/2023
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1
/5
★☆☆☆☆
I hated it, it didn't change a thing
Hakima E.
purchased on 26/09/2023
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1
/5
★☆☆☆☆
I never received my order because the people who dealt with it did not check my change of address email which I had sent just a few minutes after my order (5 minutes after).
Nadaa S.
purchased on 28/07/2023
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1
/5
★☆☆☆☆
Product broken and opened on receipt.
Cassandra B.
purchased on 26/09/2023
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1
/5
★☆☆☆☆
The products don't work at all, I feel itching and tingling every time I use the precious cream and oil-free cream.
Amel O.
purchased on 25/09/2023
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1
/5
★☆☆☆☆
Null
Sabrina H.
purchased on 22/09/2023
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1
/5
★☆☆☆☆
Crème tounée
Joanne E.
purchased on 24/09/2023
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1
/5
★☆☆☆☆
Good product but still expensive
Rose-marie B.
purchased on 21/09/2023
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1
/5
★☆☆☆☆
Disappointed product without protection yellowed and smells very bad call customer service who offered to buy a product at 50 percent a joke, site to flee
Sylvie A.
purchased on 21/09/2023
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1
/5
★☆☆☆☆
I'm not satisfied because on the site I paid over 30€ and the next day I went to the local pharmacy and to my great surprise they were selling your products for half the price (15€ for your soap instead of 32 on your site).
Fatima B.
purchased on 20/09/2023
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1
/5
★☆☆☆☆
Error when receiving the parcel, wrong items received. The after-sales service asks for the items to be returned so that they can be sent to another person. The hygiene is more than regrettable and not worthy of a cosmetics brand.
Emilie L.
purchased on 19/09/2023
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1
/5
★☆☆☆☆
Very satisfied
Yousra B.
purchased on 17/09/2023
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1
/5
★☆☆☆☆
Hello, I'm disappointed by my purchase. My daughter, who has mild acne until now, has been using the soap for a week and it's been a disaster. She has many more pimples than usual, and they are inflammatory pimples. Her face is unrecognizable. I don't understand why this soap is supposed to reduce pimples. I don't recommend it at all.
Linda D.
purchased on 13/09/2023
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1
/5
★☆☆☆☆
I didn't have time to look for my parcel.
Sandrina L.
purchased on 14/09/2023
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1
/5
★☆☆☆☆
I ordered 2 items and only received one. I'm still waiting for a response from customer service... I'm usually satisfied...
Benedicte D.
purchased on 13/09/2023
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1
/5
★☆☆☆☆
I have not received my order in full and have been waiting for the return for over a week.
Isabelle D.
purchased on 13/09/2023
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1
/5
★☆☆☆☆
I never received the package
Sandra B.
purchased on 11/09/2023
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1
/5
★☆☆☆☆
I placed an order and never received my package. I received an email to say it was in my mailbox, but nothing was inside...
Justine R.
purchased on 07/09/2023
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1
/5
★☆☆☆☆
Very disappointed with the after-sales service: order placed on September 6, still not received today the parcels are resent to the sender that makes twice. and the after-sales service, sends only automatic messages does not answer the other questions. I've been a customer for 5 years
Jeanne B.
purchased on 06/09/2023
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1
/5
★☆☆☆☆
The soap has changed its smell, it's not at all like before.
Caroline C.
purchased on 05/09/2023
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