/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I revised my order with one less soap. It's been over a week since I contacted customer service and I haven't heard anything...
Charlotte G.
purchased on 22/07/2023
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1
/5
★☆☆☆☆
I'm still waiting to hear from you about the mist I received instead of the biphase. I am still waiting for the return or a possible return. Sincerely
Clara D.
purchased on 24/07/2023
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1
/5
★☆☆☆☆
A customer for years, I am very dissatisfied: the products were delivered to a different relay point from the one requested (10 km from my home) and very late....
Morgane G.
purchased on 21/07/2023
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1
/5
★☆☆☆☆
Frankly I'm disgusted I only bought the oil-free moisturizer but when I saw that it had a rating of 8/100 on yuka I quickly stopped using it.
Sarah O.
purchased on 22/07/2023
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1
/5
★☆☆☆☆
I've been using the brand for years and the products are top notch. On the other hand, I'm very upset with my last order because it wasn't complete, and what's more, there was supposed to be a brush as a gift, which of course I didn't get either!!!!! And no commercial return. So very unhappy.
Kim K.
purchased on 07/07/2023
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1
/5
★☆☆☆☆
Pin up secret products are really good, including the goat's milk soap for acne.
Dominique B.
purchased on 18/07/2023
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1
/5
★☆☆☆☆
Nothing received!
Elodie Z.
purchased on 19/07/2023
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1
/5
★☆☆☆☆
Hello, as described in a previous email, I received the scrub opened with oil all over my cooos. I was able to save the 2 goat's milk soaps but not their packaging. I'm waiting for a return to get another one.
Emeline M.
purchased on 17/07/2023
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1
/5
★☆☆☆☆
I love pin-up products
Sarra B.
purchased on 14/07/2023
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1
/5
★☆☆☆☆
I'm very satisfied with your products, but very dissatisfied with your after-sales service, as I received my last order with the missing soap and immediately reported it, but to this day I've had no news of my complaint. That's why I have only one star
Audrey V.
purchased on 14/07/2023
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1
/5
★☆☆☆☆
It gives me red marks at the bottom of my face and a dry effect despite the cream, which also burns my face.
Chadaine B.
purchased on 14/07/2023
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1
/5
★☆☆☆☆
Order received halfway
Anissa B.
purchased on 13/07/2023
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1
/5
★☆☆☆☆
Products more expensive than elsewhere, even though we're on the official website.
Cindy C.
purchased on 15/07/2023
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1
/5
★☆☆☆☆
I received an unsealed product that was opened and therefore unhygienic. I was refused a refund
Rym G.
purchased on 14/07/2023
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1
/5
★☆☆☆☆
The texture of the soap I've been ordering for a long time has changed and no longer works as a mask.
Laure M.
purchased on 13/07/2023
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1
/5
★☆☆☆☆
I still haven't received my parcel.
Pauline G.
purchased on 12/07/2023
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1
/5
★☆☆☆☆
I'm missing 2 free soaps as specified at the time of purchase.
Aurore B.
purchased on 09/07/2023
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1
/5
★☆☆☆☆
Package not received....😡
Ingrid J.
purchased on 08/07/2023
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1
/5
★☆☆☆☆
My order arrived and was reshipped without me having had time to pick it up.
Malika B.
purchased on 09/07/2023
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1
/5
★☆☆☆☆
I got a promo code from an influencer for -40% plus a free soap but I didn't get the soap so I'm disappointed, which is a shame because I love your products.
Julie L.
purchased on 09/07/2023
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1
/5
★☆☆☆☆
Received 1 soap out of 2 .very disappointed
Sylvie M.
purchased on 09/07/2023
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1
/5
★☆☆☆☆
The soap is in a cardboard box when you look at the ads of the influencers they have a solid box packaging has changed
Karima H.
purchased on 09/07/2023
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1
/5
★☆☆☆☆
The brush was missing from my last order. I sent an e-mail to point this out. No reply since.
Sandrine R.
purchased on 09/07/2023
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1
/5
★☆☆☆☆
Thank you
Mama K.
purchased on 06/07/2023
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1
/5
★☆☆☆☆
I did not receive the brush that was supposed to come with the 2 face mask soaps.
Daloba T.
purchased on 06/07/2023
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1
/5
★☆☆☆☆
Null
Cecile C.
purchased on 04/07/2023
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1
/5
★☆☆☆☆
I did not receive my order in full, I sent several emails but still no return a week later! Really very disappointed!
Marielle F.
purchased on 06/07/2023
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1
/5
★☆☆☆☆
Defective product and they refuse to refund my money.
Amira A.
purchased on 04/07/2023
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1
/5
★☆☆☆☆
I still haven't received my parcel
Maroua D.
purchased on 29/06/2023
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1
/5
★☆☆☆☆
NO PARCEL TRACKING, RELAY POINT NOT RESPECTED AND I STILL HAVEN'T ORDERED
Sandrine R.
purchased on 29/06/2023
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