/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Always satisfied so far, but not this time. After 4 weeks, the goods have still not arrived
Ingrid B.
purchased on 08/12/2024
Translated review
1
/5
★☆☆☆☆
I never received my parcel
Julie D.
purchased on 17/01/2025
Translated review
1
/5
★☆☆☆☆
Burns under the skin! First degree excruciating pain for 48 hours to the point of going to the emergency room and it was not allergies but the toxic and carcinogenic components of the product.
Charlotte B.
purchased on 16/01/2025
Translated review
1
/5
★☆☆☆☆
Goods have not yet arrived
Stefanie K.
purchased on 16/01/2025
Translated review
1
/5
★☆☆☆☆
Delivery is a disaster. My delivery has still not arrived. I love the products, but I am totally put off by the delivery time.
Stefanie D.
purchased on 14/01/2025
Translated review
1
/5
★☆☆☆☆
The order was not sent to the delivery address I specified! Customer service is completely incompetent. I am still waiting for my parcel to be delivered to the correct border parcel address as stated.
Vanessa E.
purchased on 11/01/2025
Translated review
1
/5
★☆☆☆☆
I ordered almost 3 weeks ago and have still not received my package. After several exchanges with customer service, nothing has happened. I am only ever told that I have to wait and that everything is being processed. What a shame as I paid via Paypal and really wanted to try the products.
Schaghajegh G.
purchased on 13/01/2025
Translated review
1
/5
★☆☆☆☆
I received the wrong product and have to pay the return costs myself.
Chantal N.
purchased on 11/01/2025
Translated review
1
/5
★☆☆☆☆
My order never arrived!
Lena M.
purchased on 11/01/2025
Translated review
1
/5
★☆☆☆☆
The tube arrived defective
Jasmin Z.
purchased on 08/01/2025
Translated review
1
/5
★☆☆☆☆
Order not received
Madlen T.
purchased on 04/01/2025
Translated review
1
/5
★☆☆☆☆
Delivery takes forever
Ksenia G.
purchased on 27/12/2024
Translated review
1
/5
★☆☆☆☆
Order not received
Marina W.
purchased on 26/12/2024
Translated review
1
/5
★☆☆☆☆
It would be great if the product was delivered to your home and not to a parcel store. And that you can choose which parcel delivery company you want, as I personally always have problems with DPD
Vanessa W.
purchased on 22/12/2024
Translated review
1
/5
★☆☆☆☆
My order has not arrived
Partheymüller L.
purchased on 23/12/2024
Translated review
1
/5
★☆☆☆☆
The soap smells too intensely of lavender for me. I also find it difficult to handle because it is so thick. In addition, the shipping is totally inconvenient for me. To a packing station or something like that. I can't yet say exactly how the soap will affect my skin. I haven't used it long enough for that. Nevertheless, I would rather order somewhere else than from Pinup Secret. I wasn't convinced by it.
Elisabeth M.
purchased on 24/12/2024
Translated review
1
/5
★☆☆☆☆
I have not received the goods
Sandra K.
purchased on 18/12/2024
Translated review
1
/5
★☆☆☆☆
My package has still not arrived and I find the delivery time very long so far!
Gina G.
purchased on 22/12/2024
Translated review
1
/5
★☆☆☆☆
I have not received any goods to date and have already paid via Paypal. I ordered the goods on 23.12. and up to 6.1. still no goods have arrived!
Marina T.
purchased on 23/12/2024
Translated review
1
/5
★☆☆☆☆
I ordered on 18.12.24 and my goods still haven't arrived on 04.01.2025
Jihan W.
purchased on 18/12/2024
Translated review
1
/5
★☆☆☆☆
I still haven't received my order after almost 2 weeks.
Lea-marie A.
purchased on 18/12/2024
Translated review
1
/5
★☆☆☆☆
Goods do not even arrive
Helena G.
purchased on 16/12/2024
Translated review
1
/5
★☆☆☆☆
Mode Markt Adler no longer has dpd as a carrier and I now have to look for my parcel
Candiano M.
purchased on 16/12/2024
Translated review
1
/5
★☆☆☆☆
I have not received the order
Carmen J.
purchased on 15/12/2024
Translated review
1
/5
★☆☆☆☆
Poor customer service
Isabelle T.
purchased on 14/12/2024
Translated review
1
/5
★☆☆☆☆
The product smells very strong and unpleasant, I disposed of the goat's milk mask. Too bad
Sandra W.
purchased on 05/12/2024
Translated review
1
/5
★☆☆☆☆
Unfortunately not, my order for 2 goat's milk soaps has still not arrived. Ordered on 07.12.
Diler B.
purchased on 07/12/2024
Translated review
1
/5
★☆☆☆☆
Unfortunately, it arrived half-spoiled
Matl L.
purchased on 03/12/2024
Translated review
1
/5
★☆☆☆☆
I can't say what the product is like, but it took 17 days from payment to delivery. Was supposed to be a birthday present, which it no longer is. The customer service was also a disaster as there were no answers to my questions! I won't be ordering from here again
Jenni M.
purchased on 03/12/2024
Translated review
1
/5
★☆☆☆☆
Too long delivery time and not delivered to the delivery address, special band a store. Never again
Ramona R.
purchased on 29/11/2024
Translated review