/10
★★★★★
based on 74325 published reviews
★★★★★
based on 74325 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Since I've been using the soap, I've had lots and lots of pimples appearing on my face. I normally have a blemish-free face, so I bought it to use a "quality" soap.
Madison G.
purchased on 28/08/2024
Translated review
1/5
★☆☆☆☆
I didn't receive my order and I don't know why. I would like a refund or to return my order.
Safa A.
purchased on 27/08/2024
Translated review
1/5
★☆☆☆☆
The parcel arrived at the wrong address
Frederique C.
purchased on 27/08/2024
Translated review
1/5
★☆☆☆☆
Never received my order.
Julia W.
purchased on 26/08/2024
Translated review
1/5
★☆☆☆☆
My order has still not arrived for two weeks and unfortunately I am not receiving any updates on the order status
Lena H.
purchased on 25/08/2024
Translated review
1/5
★☆☆☆☆
I am absolutely not satisfied with the customer service. And I wouldn't order from them again.
Ina R.
purchased on 26/08/2024
Translated review
1/5
★☆☆☆☆
My order is missing 2 items. So I followed the procedure to the letter: photo of the items received + photo of the parcel from all angles + photos of the label which I sent to the contact email address. 5 days later no news... so I logged on to the site and made another request. I got a response from an automatic e-mail that wasn't personalized at all, asking me for the photos again because customer service hadn't received them.... I sent them back and since then no more replies.... so the experience has been nil, customer service doesn't meet expectations and takes you for fools... working in customer service myself, I'm really taken aback by this way of doing things... Pin up has therefore lost a very good customer as this was my last order.
Sabine T.
purchased on 24/08/2024
Translated review
1/5
★☆☆☆☆
My order was delivered to the wrong place for the 2nd time
Giuliana R.
purchased on 22/08/2024
Translated review
1/5
★☆☆☆☆
I received a faulty delivery and unfortunately have not yet received an answer from Pinup as to how the problem can be resolved. Therefore totally dissatisfied !!!
Janine Z.
purchased on 21/08/2024
Translated review
1/5
★☆☆☆☆
I never received my order because the point relay returned my order because of annual closure ! I paid and never received my order
Doriane L.
purchased on 12/08/2024
Translated review
1/5
★☆☆☆☆
No, I am not satisfied with this order, which I never received. You don't deserve any stars
Azza B.
purchased on 18/08/2024
Translated review
1/5
★☆☆☆☆
Very disappointed with your products, i have written to customer service because after using your products i had pimples and a burning skin for several days. i have sent photos to customer service as i am requesting a refund.
Celia N.
purchased on 19/08/2024
Translated review
1/5
★☆☆☆☆
I received my order, I sent you a message because there is a problem, for 10 days and I have no answer.
Carine S.
purchased on 18/08/2024
Translated review
1/5
★☆☆☆☆
Parcels are only sent to your home for an extra charge and not to a parcel center even though you already pay the shipping fee. Other retailers also manage this. The self-set password of the customer account is sent in plain text to the stored email address, ergo presumably also stored. Security is subterranean, just wait for unwanted things to flutter in via this address. The product is very good, but I was asked about the shopping experience.
Bastian S.
purchased on 14/08/2024
Translated review
1/5
★☆☆☆☆
I've been wanting to return the product since August 20, but to date I haven't had any response from the after-sales service.
Fabienne G.
purchased on 16/08/2024
Translated review
1/5
★☆☆☆☆
The products sank in my parcel Complaint too complicated, asking for too many photos
Sophie B.
purchased on 16/08/2024
Translated review
1/5
★☆☆☆☆
I would like to return my order in full and am not getting an answer...
Gabriella D.
purchased on 16/08/2024
Translated review
1/5
★☆☆☆☆
Product which made me full of small red button my beautiful not to support I have an oily skin is not appropriate
Aida B.
purchased on 18/08/2024
Translated review
1/5
★☆☆☆☆
Disappointed with the brush, which loses its bristles after the first use.
Alexandra R.
purchased on 19/08/2024
Translated review
1/5
★☆☆☆☆
Expensive and my skin didn't like it
Aurore C.
purchased on 18/08/2024
Translated review
1/5
★☆☆☆☆
Very disappointed as order placed 15 days ago and still not received
Cecile B.
purchased on 18/08/2024
Translated review
1/5
★☆☆☆☆
My parcel arrived at another relay point that was inaccessible on foot under the pretext that it was via chronopost. So I couldn't pick it up. I went to the relay point indicated, which was the one I had chosen, but nothing happened.
Nejma K.
purchased on 14/08/2024
Translated review
1/5
★☆☆☆☆
Unfortunately, I never received the goods. The support service is unfortunately not very cooperative and is not prepared to refund my money. Unfortunately a very poor service.
Ragna K.
purchased on 14/08/2024
Translated review
1/5
★☆☆☆☆
I'm missing some articles
Frédérique R.
purchased on 16/08/2024
Translated review
1/5
★☆☆☆☆
Still not collected
Delphine D.
purchased on 15/08/2024
Translated review
1/5
★☆☆☆☆
Goods not received. Communication with customer service not satisfactory
Rhonda S.
purchased on 15/08/2024
Translated review
1/5
★☆☆☆☆
I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.
Omar C.
purchased on 15/08/2024
Translated review
1/5
★☆☆☆☆
My skin is unfortunately worse since I started using your products.
Mélanie P.
purchased on 15/08/2024
Translated review
1/5
★☆☆☆☆
I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service
Laure S.
purchased on 22/07/2024
Translated review
1/5
★☆☆☆☆
I have not received the order .....
Yohann M.
purchased on 13/08/2024
Translated review