/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The delivery with dpd is the biggest crap and that you can only have it delivered to your home for more shipping costs is also crap ... the delivery place I chose just gave my package back to dpd and now it is in the stars whether I will get my soap or not.
Nadine W.
purchased on 28/11/2024
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3
/5
★★★☆☆
A delivery time of 3 weeks for a bar of soap is quite long
Claudia V.
purchased on 01/12/2024
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3
/5
★★★☆☆
Unfortunately too high shipping costs, only cheaper to pick up in the store! Quite unfavorable!
Anja M.
purchased on 03/12/2024
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3
/5
★★★☆☆
Instead of delivery within 48 hours, I waited two weeks for it. The result of the skin is still pending. But I am already very excited.
Jeanny K.
purchased on 29/11/2024
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2
/5
★★☆☆☆
Shipping takes mega long and totally inconvenient to have it sent to your home
Melina W.
purchased on 03/12/2024
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3
/5
★★★☆☆
Part of the delivery is missing
Anne L.
purchased on 03/12/2024
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3
/5
★★★☆☆
Two items are missing from my order.
Stefanie P.
purchased on 29/11/2024
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3
/5
★★★☆☆
Shipping time too long, too expensive
Annika S.
purchased on 29/11/2024
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2
/5
★★☆☆☆
I can't really rate the product yet. I've been using it for three days now but there's no difference yet. The delivery, however, was a disaster. First it could not be "delivered" and then after four days it was simply stuffed into the letterbox. And then it was left hanging halfway out of the letterbox so that anyone could have taken it
Laura B.
purchased on 29/11/2024
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3
/5
★★★☆☆
The product, the facial soap is great but the shipping takes way too long and then you have to pick up the package from a packing station. I wish Secret would think about something else. I waited 4 weeks for my order!!!
Julia J.
purchased on 27/11/2024
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3
/5
★★★☆☆
I placed my order on 26.11.2024 and unfortunately have still not received it.
Francisca G.
purchased on 26/11/2024
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2
/5
★★☆☆☆
Due to an error at Pin Up Secret, the delivery address was not transferred correctly and the parcel did not arrive. After lengthy contact, it took more than five weeks for my order to finally arrive. The communication was not good, standardized and without an apology.
Verena Z.
purchased on 30/09/2024
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2
/5
★★☆☆☆
Disappointed to have contacted the customer service for a defect on a product and I was not solved.
Théa L.
purchased on 20/11/2024
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2
/5
★★☆☆☆
Products take a long time to be sent and you don't receive an e-mail for a long time, so you wonder whether the order has been validated or not
Justine A.
purchased on 08/11/2024
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2
/5
★★☆☆☆
Extremely long delivery times (1 month) and no protective packaging for the products in the box!
Vanessa G.
purchased on 29/10/2024
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3
/5
★★★☆☆
The products are top-notch, apart from the peeling, which is a partly used product. What's more, the packaging is not in French. C'est dommage.
Karine C.
purchased on 20/11/2024
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3
/5
★★★☆☆
No tracking on the shipment, just the mention "pre-order. 3 weeks to get my parcel and a small explanatory card for my products in the parcel would be great. I don't know if I'll order again er tell my friends about it
Cécile B.
purchased on 04/11/2024
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2
/5
★★☆☆☆
I did not receive my parcel and I have requested a refund as soon as possible.
Valerie V.
purchased on 19/11/2024
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3
/5
★★★☆☆
I was missing a product
Walidou D.
purchased on 19/11/2024
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2
/5
★★☆☆☆
Long delivery time, and the soap box was dirty when I received it.
Marine B.
purchased on 04/11/2024
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2
/5
★★☆☆☆
I was sent an item twice. I felt it was too much effort to send the wrong item back to get the item I actually ordered. I have now opted for the voucher code but would have liked the item I actually ordered to simply be resent.
Sabrina M.
purchased on 10/11/2024
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3
/5
★★★☆☆
This is the 2nd time I have ordered. The 1st time the shipping went wrong and I had to wait over 40 days. This time it didn't work again... you have a super bad shipping service provider
Kristin Z.
purchased on 04/11/2024
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2
/5
★★☆☆☆
Unfortunately, I can no longer tolerate the shampoo
Tanja A.
purchased on 02/11/2024
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2
/5
★★☆☆☆
Unfortunately, I only received 2 out of 3 pieces from my last order. So far I haven't received my missing part and it looks like Pinup is just going to leave me out of it too
Saskia H.
purchased on 04/11/2024
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2
/5
★★☆☆☆
Unfortunately I have not received my order to date
Chantal R.
purchased on 22/10/2024
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2
/5
★★☆☆☆
I am convinced and satisfied with the product. However, I waited 4 weeks for my delivery.
Maike O.
purchased on 23/10/2024
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3
/5
★★★☆☆
Ok
Enni S.
purchased on 23/10/2024
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3
/5
★★★☆☆
Unfortunately, the product is not yet effective. Nevertheless, it smells really good. The shipping is a disaster, I paid extra for shipping to my home. The delivery with dpd terrible. Despite the presence and notification of a neighbor, I was allowed to pick up the package in a foil, expensive shipping for nothing paid. Opening hours of the store of course also great to pick up. So good is really different
Jenny L.
purchased on 22/10/2024
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3
/5
★★★☆☆
The goods and deliveries were fine. However, the purchase on account via Klarna has not worked since then. It was therefore unfortunately not possible to reorder on account, which really annoyed me.
Martina B.
purchased on 22/10/2024
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2
/5
★★☆☆☆
Cosmetics may only be returned at your own expense if they have not been opened. No return in case of incompatibility. Too bad. Otherwise, the soap is really great.
Violetta S.
purchased on 05/10/2024
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