/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received my package. And no return from you
Marina M.
purchased on 29/06/2023
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1
/5
★☆☆☆☆
I haven't received anything yet.
Emilia S.
purchased on 03/07/2023
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1
/5
★☆☆☆☆
I ordered a set with two soaps + 1 brush. I received only one soap and the brush, I immediately reported the problem, I was asked to send a photo of the products and packaging, I never heard from them again.
Gaelle D.
purchased on 02/07/2023
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1
/5
★☆☆☆☆
👋 I just found the same soaps in a store, and they are bcq cheaper how is that possible???
Laetitia M.
purchased on 29/06/2023
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1
/5
★☆☆☆☆
Having been unable to collect my parcel within a week, it has already been returned to sender. I sincerely hope to be compensated, in which case I will not buy from this site again, with which I am usually satisfied.
Charlotte P.
purchased on 28/06/2023
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1
/5
★☆☆☆☆
My parcel was returned after 7 days, and I didn't get an alert before 24 hours, and I didn't like the fact that your after-sales service told me to pay the return costs again. And normally, parcels are returned after 14 days, so that's it! Have a nice day!
Nada A.
purchased on 27/06/2023
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1
/5
★☆☆☆☆
Bonjour je ne suis pas satisfait, ca je n'ai reçu mon colis ???? cdt
Carole S.
purchased on 25/06/2023
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1
/5
★☆☆☆☆
I never received my parcel and was not reimbursed.
Laureen S.
purchased on 23/06/2023
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1
/5
★☆☆☆☆
I'm very disappointed by the price because even on special offer, I found identical products on average €8-10 less... I think it's a shame and gives a bad image.
Aurélie B.
purchased on 23/06/2023
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1
/5
★☆☆☆☆
A very aggressive product for my skin, which became dry after two days, accompanied by small pimples.
Anouk P.
purchased on 23/06/2023
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1
/5
★☆☆☆☆
I've been using pin up products for 2 weeks now and I haven't seen any results or changes.
Hajar G.
purchased on 22/06/2023
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1
/5
★☆☆☆☆
M'a fait plein de boutons soap contains coconut oil, which is Comé do, gênes
Hind B.
purchased on 22/06/2023
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1
/5
★☆☆☆☆
Order not received
Morgane M.
purchased on 21/06/2023
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1
/5
★☆☆☆☆
I have not received my parcel at home. It was delivered to 7890 Ellezelles at a relay point and I strongly object to travelling the miles to collect it. The delivery should have been made to 7911 BUISSENAL, Saule Pendu, 6. Thank you for making the necessary arrangements.
Laurine L.
purchased on 20/06/2023
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1
/5
★☆☆☆☆
Unfortunately, I did not have the opportunity to collect my parcel. It has been returned. Can you send it back to me? If not, will I be reimbursed quickly so that I can place another order?
Joanne L.
purchased on 20/06/2023
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1
/5
★☆☆☆☆
Disappointed with customer service, I've been buying from them for a few years now, and on my last order I contacted them about a problem with the pump on my cream, which made it unusable. The response from customer service was "there's nothing we can do". They're always busy to sell, but after that, at the price of their products, the least they can do is respect their customers.
Stéphanie G.
purchased on 19/06/2023
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1
/5
★☆☆☆☆
The product dries out my skin enormously and therefore inevitably creates excess sebum. This excess of sebum causes me a lot of pimples and blackheads. Maybe that's why I didn't buy your oil-free cream, but I don't think so because my skin is not comedogenic.
Mohamed S.
purchased on 19/06/2023
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1
/5
★☆☆☆☆
I still haven't received my order and you don't answer me when I ask you where my order number 192821 is.
Axel L.
purchased on 19/06/2023
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1
/5
★☆☆☆☆
Delivery too expensive
Laëtitia B.
purchased on 20/06/2023
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1
/5
★☆☆☆☆
I'm not satisfied
Sarra M.
purchased on 16/06/2023
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1
/5
★☆☆☆☆
I didn't receive the right product, after complaining I never heard back!
Margaux M.
purchased on 17/06/2023
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1
/5
★☆☆☆☆
Very disappointed with customer service. After 15 days of waiting, still no parcel and no solution or commercial gesture from Pin Up Secret. Package still waiting...
Céline D.
purchased on 13/06/2023
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1
/5
★☆☆☆☆
The brand made a mistake with the box, but I really need the products, and I must either pay for the missing product or send my box back, but I really need the products for my acne, I only ask for repairs, and that they send me the missing product.
Clara B.
purchased on 14/06/2023
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1
/5
★☆☆☆☆
Ordered two jars and received only one with a torn protective lid, so it was opened. Announced parcel and nothing at the Chronopost post office.
Christine E.
purchased on 09/06/2023
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1
/5
★☆☆☆☆
Unfortunately I have even more acne and dry skin.
Caroline B.
purchased on 10/06/2023
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1
/5
★☆☆☆☆
Disappointed to receive the soap in a cardboard box with no soap holder as shown on the networks.
Aude F.
purchased on 07/06/2023
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1
/5
★☆☆☆☆
Voleurs , one wonders if it really exists mdr
Mandy H.
purchased on 06/06/2023
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1
/5
★☆☆☆☆
Perfect and a big change
Laëtitia D.
purchased on 07/06/2023
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1
/5
★☆☆☆☆
The parcel took too long and now I'm not in France.
Hannah M.
purchased on 23/05/2023
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1
/5
★☆☆☆☆
Disappointed, a product was missing from my parcel ...
Leslie G.
purchased on 02/06/2023
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