/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
A cream was forgotten was the gift of my daughter who had to leave without because she resumed her courses away from me .package received today with the cream but no compensation nothing!!!
Melanie G.
purchased on 14/02/2023
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1
/5
★☆☆☆☆
I am disappointed because I did not receive the totality of my order and the customer services did not answer me yet to my answer to their return... then I hope that they are going to catch up because I like this brand of cosmetic and that blackens the image of the brand Cordially, Marie AUCRAY
Marie A.
purchased on 10/02/2023
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1
/5
★☆☆☆☆
Product that burned my skin, full of pimples, beautiful dry and burning.
Victoria B.
purchased on 13/02/2023
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1
/5
★☆☆☆☆
I did not receive all of my order. I reported the day I received my order by email and nobody answered me.
Radija A.
purchased on 19/01/2023
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1
/5
★☆☆☆☆
From the first time I used it, I felt like I was being slapped in the face, even though I don't have fragile skin.
Amandine L.
purchased on 09/02/2023
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1
/5
★☆☆☆☆
Hello, not satisfied with the after sales service
Mirella D.
purchased on 08/02/2023
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1
/5
★☆☆☆☆
Nothing received
Lydie P.
purchased on 08/02/2023
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1
/5
★☆☆☆☆
My order was stolen
Virginie D.
purchased on 08/02/2023
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1
/5
★☆☆☆☆
I still haven't received my order as of today!!!
Stephanie C.
purchased on 08/02/2023
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1
/5
★☆☆☆☆
Tea tree oil smell is very present and does not suit my sensitive skin
Ilham E.
purchased on 07/02/2023
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1
/5
★☆☆☆☆
Notice to asthmatic allergy sufferers. Do not use pin-up secret products. It is not written anywhere that their products contain essential oils. When I used the soap once my breathing stopped, I felt a burning in my throat and I said an asthma attack. I reported this to their customer service as I was asking for a refund as I feel that the consumer should be informed of the risks. I still bought 70 euros worth of products. They don't want to refund me, no commercial gesture on their part. When I told them that all the ingredients did not appear I did not get any answer from them. I am extremely disappointed and angry because too few people minimize allergies but in some cases it can end badly. I put one star to validate my review otherwise I would not have put any.
Severine A.
purchased on 04/02/2023
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1
/5
★☆☆☆☆
No response from the service
Laurine R.
purchased on 06/02/2023
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1
/5
★☆☆☆☆
My order was not complete. But not having kept the box I could not send the photo requested so I paid an incomplete order
Audrey D.
purchased on 05/02/2023
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1
/5
★☆☆☆☆
Hello, I did not receive my order.
Ebtissame E.
purchased on 03/02/2023
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1
/5
★☆☆☆☆
No because I am missing an article and I have no news
Cindy L.
purchased on 05/02/2023
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1
/5
★☆☆☆☆
Hello I am very disappointed after 2 days of use my skin of the face reacted badly I had the skin all puffed up Hyper disappointed in my purchase
Jennyfer V.
purchased on 04/02/2023
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1
/5
★☆☆☆☆
I am very happy with the service and the quality of the product.
Christ Fabienne K.
purchased on 05/02/2023
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1
/5
★☆☆☆☆
I didn't receive anything
Anissa Z.
purchased on 31/01/2023
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1
/5
★☆☆☆☆
Packages not received
Intissar R.
purchased on 28/01/2023
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1
/5
★☆☆☆☆
Hello, Incomplete order. I have contacted your services, I received an email asking for pictures, which I did yesterday. But I still have no answer to this day. Cdt. S. Derrien
Sandy D.
purchased on 01/02/2023
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1
/5
★☆☆☆☆
Package still not delivered
Elodie C.
purchased on 02/02/2023
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1
/5
★☆☆☆☆
I received it much further than where I had specified. And I don't find my skin changing. Still my acne marks
Aurélie R.
purchased on 02/02/2023
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1
/5
★☆☆☆☆
15 days late and not even a commercial gesture
Celine T.
purchased on 01/02/2023
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1
/5
★☆☆☆☆
I ordered from this site because of an influencer "ad". It's not the first time I try to trust their products sales and I feel like it's the second time I've been tricked. Because my package worth 87€, was notified to me "delivered" when I obviously had. I'm still waiting for the investigation to be done, now we'll see how these things are managed...
Erika C.
purchased on 02/02/2023
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1
/5
★☆☆☆☆
An ordered product replaced by another, an after-sales service that offers no suitable solution very disappointed
Marjolaine F.
purchased on 31/01/2023
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1
/5
★☆☆☆☆
Delivery and SAV at the top! On the other hand, I am very disappointed ... I bought a pack of 6 products! After 3 weeks, my skin is very damaged, stripped ... even drier than usual!
Sarah T.
purchased on 17/01/2023
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1
/5
★☆☆☆☆
Do not accept their mistake and are not professional at all
Justine V.
purchased on 30/01/2023
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1
/5
★☆☆☆☆
I asked for delivery to my home and finally I got it in a post office (why I don't know) where I can go very rarely because it's far from my home and I don't have a car. But the product bought is top
Corinne J.
purchased on 28/01/2023
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1
/5
★☆☆☆☆
The soap dries my skin and the cream does not moisturize. My skin is always tight
Julie A.
purchased on 28/01/2023
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1
/5
★☆☆☆☆
B
Marie-christine M.
purchased on 27/01/2023
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