9.3/10
★★★★★
based on 77588 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
I received the wrong product and have to pay the return costs myself.
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Chantal N.
purchased on 11/01/2025
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1 /5
★☆☆☆☆
My order never arrived!
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Lena M.
purchased on 11/01/2025
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1 /5
★☆☆☆☆
The tube arrived defective
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Jasmin Z.
purchased on 08/01/2025
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1 /5
★☆☆☆☆
Order not received
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Madlen T.
purchased on 04/01/2025
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1 /5
★☆☆☆☆
Delivery takes forever
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Ksenia G.
purchased on 27/12/2024
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1 /5
★☆☆☆☆
Order not received
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Marina W.
purchased on 26/12/2024
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1 /5
★☆☆☆☆
It would be great if the product was delivered to your home and not to a parcel store. And that you can choose which parcel delivery company you want, as I personally always have problems with DPD
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Vanessa W.
purchased on 22/12/2024
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1 /5
★☆☆☆☆
My order has not arrived
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Partheymüller L.
purchased on 23/12/2024
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1 /5
★☆☆☆☆
The soap smells too intensely of lavender for me. I also find it difficult to handle because it is so thick. In addition, the shipping is totally inconvenient for me. To a packing station or something like that. I can't yet say exactly how the soap will affect my skin. I haven't used it long enough for that. Nevertheless, I would rather order somewhere else than from Pinup Secret. I wasn't convinced by it.
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Elisabeth M.
purchased on 24/12/2024
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1 /5
★☆☆☆☆
I have not received the goods
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Sandra K.
purchased on 18/12/2024
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1 /5
★☆☆☆☆
My package has still not arrived and I find the delivery time very long so far!
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Gina G.
purchased on 22/12/2024
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1 /5
★☆☆☆☆
I have not received any goods to date and have already paid via Paypal. I ordered the goods on 23.12. and up to 6.1. still no goods have arrived!
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Marina T.
purchased on 23/12/2024
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1 /5
★☆☆☆☆
I ordered on 18.12.24 and my goods still haven't arrived on 04.01.2025
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Jihan W.
purchased on 18/12/2024
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1 /5
★☆☆☆☆
I still haven't received my order after almost 2 weeks.
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Lea-marie A.
purchased on 18/12/2024
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1 /5
★☆☆☆☆
Goods do not even arrive
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Helena G.
purchased on 16/12/2024
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1 /5
★☆☆☆☆
Mode Markt Adler no longer has dpd as a carrier and I now have to look for my parcel
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Candiano M.
purchased on 16/12/2024
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1 /5
★☆☆☆☆
I have not received the order
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Carmen J.
purchased on 15/12/2024
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1 /5
★☆☆☆☆
Poor customer service
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Isabelle T.
purchased on 14/12/2024
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1 /5
★☆☆☆☆
The product smells very strong and unpleasant, I disposed of the goat's milk mask. Too bad
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Sandra W.
purchased on 05/12/2024
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1 /5
★☆☆☆☆
Unfortunately not, my order for 2 goat's milk soaps has still not arrived. Ordered on 07.12.
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Diler B.
purchased on 07/12/2024
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1 /5
★☆☆☆☆
Unfortunately, it arrived half-spoiled
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Matl L.
purchased on 03/12/2024
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1 /5
★☆☆☆☆
I can't say what the product is like, but it took 17 days from payment to delivery. Was supposed to be a birthday present, which it no longer is. The customer service was also a disaster as there were no answers to my questions! I won't be ordering from here again
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Jenni M.
purchased on 03/12/2024
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1 /5
★☆☆☆☆
Too long delivery time and not delivered to the delivery address, special band a store. Never again
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Ramona R.
purchased on 29/11/2024
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1 /5
★☆☆☆☆
I still haven't received my order...
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Nicole R.
purchased on 03/12/2024
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1 /5
★☆☆☆☆
More than two weeks delivery time and that also to a parcel store...
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Doris H.
purchased on 03/12/2024
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1 /5
★☆☆☆☆
Shipping takes forever and I can't say anything about the product yet... because of the shipping 1 star
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Janine W.
purchased on 01/12/2024
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1 /5
★☆☆☆☆
Disappointed with the quality of my soap, which is not the same as usual, even though I've been using it for years.
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Amandine G.
purchased on 29/11/2024
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1 /5
★☆☆☆☆
I found blood inside the delivery box and blood on the packaging of a product.
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Lydzia J.
purchased on 01/12/2024
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1 /5
★☆☆☆☆
Well
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Janine T.
purchased on 03/12/2024
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1 /5
★☆☆☆☆
I have not received my parcel
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Natacha G.
purchased on 29/11/2024
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