/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received my order...
Nicole R.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
More than two weeks delivery time and that also to a parcel store...
Doris H.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
Shipping takes forever and I can't say anything about the product yet... because of the shipping 1 star
Janine W.
purchased on 01/12/2024
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1
/5
★☆☆☆☆
Disappointed with the quality of my soap, which is not the same as usual, even though I've been using it for years.
Amandine G.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
I found blood inside the delivery box and blood on the packaging of a product.
Lydzia J.
purchased on 01/12/2024
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1
/5
★☆☆☆☆
Well
Janine T.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
I have not received my parcel
Natacha G.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
I received a cream and the pump doesn't work
Solène F.
purchased on 01/12/2024
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1
/5
★☆☆☆☆
I've been hearing about pin up secret products for a long time now, and I was expecting an almost miraculous product... But it wasn't the case, the cleansing soap, I'm a bit disappointed by the smell and it dries out the skin a lot for me and the turmeric mask, I used it only once and it burned me, very unpleasant sensation of heating after 2 minutes and several hours after removing the mask and rinsing well and a few days later I peed, sign of "burn" I would not recommend!
Marjorie B.
purchased on 30/11/2024
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1
/5
★☆☆☆☆
After receiving my order, I threw the box away thinking it was complete. When I took stock, I realized that two products were missing. Because I didn't take any photos of my parcel, which I opened, I can't get any satisfaction. I don't see why I have to send a photo of an opened parcel. This company's vietn mistake.
Vanessa G.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
I have not received my parcel
Anais S.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
Still nothing received
Adrianne L.
purchased on 27/11/2024
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1
/5
★☆☆☆☆
I still haven't received a parcel for 3 weeks.
Catherine E.
purchased on 27/11/2024
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1
/5
★☆☆☆☆
Very satisfied!
Valérie C.
purchased on 20/11/2024
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1
/5
★☆☆☆☆
I have not received my package!
Selina K.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
Very disappointed 2 times damaged product
Elise P.
purchased on 23/11/2024
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1
/5
★☆☆☆☆
Responsiveness ++ for parcel dispatch. On the other hand, after-sales service is neglected and almost non-existent for returns. That says a lot about the motivations of this company, which must be very profitable ...
Aubrin H.
purchased on 22/11/2024
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1
/5
★☆☆☆☆
Three shipments were sent, each one was lost, the fourth was delivered. Anything can happen, especially in the run-up to Christmas, but the communication and support from Pinup was a disaster! No concessions, no goodwill or refunds. I waited over 2 months for my order.
Tessa W.
purchased on 11/10/2024
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1
/5
★☆☆☆☆
The returns process is an act and not at all customer-friendly. If you swear by your product, it is also possible to send it back with less effort and at a lower cost. Always read what you can expect, here the ingredients didn't fit at all and through experience reports, unfortunately read too late, nothing at all for sensitive skin.
Nadine P.
purchased on 21/11/2024
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1
/5
★☆☆☆☆
Miserable communication.
Klaus W.
purchased on 31/10/2024
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1
/5
★☆☆☆☆
Two of the three products arrived with damaged packaging. The make-up remover even had half of its protective film open. It is questionable how long the product will now keep, as I cannot of course determine when the protective film was partially removed (the product can only be kept for 12 months after opening). The face cream has leaked and the container is sticky as a result. I suspect that I received a product that had already been opened and returned by another customer. I was so outraged that I forgot to take a photo of everything, which means I am now unable to request a refund. All in all, I bought and paid for 3 expensive products, 2 of which were damaged, opened and some of which have already leaked. Never again!
Clarissa S.
purchased on 20/11/2024
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1
/5
★☆☆☆☆
I received my parcel on time, only the oil-free cream "button" where you press to take out the cream gets stuck all the time. I have to press it several times to keep it straight. It's annoying all the same.
Mariam B.
purchased on 14/11/2024
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1
/5
★☆☆☆☆
I don't like the soap at all. My skin dries out mega and gets red
Sarah M.
purchased on 04/11/2024
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1
/5
★☆☆☆☆
My skin has never been so reactive and fragile. I am very disappointed.
Marie-eve R.
purchased on 13/11/2024
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1
/5
★☆☆☆☆
When I ordered it, it said two to three working days, but somehow it only arrived three weeks later.
Laura H.
purchased on 05/11/2024
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1
/5
★☆☆☆☆
Customer service and Instagram unprofessional and I was blocked. Shipment was sent way too late and never arrived. Was threatened with a lawyer. A pure disaster.
Dina G.
purchased on 04/11/2024
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1
/5
★☆☆☆☆
I received the wrong product and the wrong product was a cheaper product !!!!
Laurie T.
purchased on 18/11/2024
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1
/5
★☆☆☆☆
I regret having ordered! I am missing a jar of precious cream and moreover I received the jar of cream without oil empty and taped tel a tester! I'm outraged that the after-sales service did nothing because the weight of the package was taken by the carrier!
Saliha A.
purchased on 18/11/2024
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1
/5
★☆☆☆☆
Oil-free cream pumps don't work
Marie C.
purchased on 16/11/2024
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1
/5
★☆☆☆☆
Zero satisfaction, this will be my last purchase from you, I placed an order more than 2 weeks ago and so far I have not received my package.
Khouloud B.
purchased on 17/11/2024
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