/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
First time ordering something here and unfortunately nothing arrived. At least the contact to support was there.
Susann S.
purchased on 03/09/2024
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3
/5
★★★☆☆
Unfortunately, the order I placed at the end of September has still not arrived
Vera W.
purchased on 29/09/2024
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3
/5
★★★☆☆
Slight allergic rash if it remains on the décolleté for longer than 10 minutes.
Katharina T.
purchased on 30/09/2024
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3
/5
★★★☆☆
Unfortunately one product is missing from my order
Caroline H.
purchased on 30/09/2024
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3
/5
★★★☆☆
As the product says "use max 2x per week", I cannot give a rating at the moment.
Nadine R.
purchased on 26/09/2024
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2
/5
★★☆☆☆
I have not received my order! But it will be taken care of!
Sarah A.
purchased on 26/09/2024
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2
/5
★★☆☆☆
Unfortunately makes even more spots than before. Somehow disappointing.
Virginie F.
purchased on 16/09/2024
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2
/5
★★☆☆☆
Dries out the house. Arrived already damaged in the box
Anne-christin H.
purchased on 16/09/2024
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3
/5
★★★☆☆
Soap irritates my skin and dries it out
Léa R.
purchased on 10/09/2024
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2
/5
★★☆☆☆
I received my order with a faulty product (no labelling, black dots in the cap and the product had leaked during transport, with photo). I asked for an exchange and was told that I could still use the product (which I obviously wouldn't). I'm still giving it 2 stars because I'm satisfied with the rest of the order.
Julie B.
purchased on 10/09/2024
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3
/5
★★★☆☆
Cleanses well, doesn't tighten the skin after rinsing. However, I can't see any improvement in my acne at the moment, and I've been using it for over a week.
Aurélie E.
purchased on 09/09/2024
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3
/5
★★★☆☆
3 stars: both soaps are nice but the brush is of poor quality, I opened it and all the pils fall out.
Nina B.
purchased on 09/09/2024
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3
/5
★★★☆☆
Jadooooore
Kelsoua G.
purchased on 05/09/2024
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3
/5
★★★☆☆
The skin feels clean and purified. Unfortunately, I got a lot of pimples after using it, especially on my décolleté. I hope this will improve. I bought it primarily for this 🙈
Vanessa S.
purchased on 03/09/2024
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3
/5
★★★☆☆
Small problem with delivery: my parcel was moved to a relay point 1 hour from my home and it was impossible to contact Chronopost so that they could bring the parcel back to the original relay point. But otherwise, the products are great, and I've ordered them several times now.
Jennifer M.
purchased on 03/09/2024
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2
/5
★★☆☆☆
I did not receive the entire order. (Offer of the two-phase secret that was indicated) Customer service didn't want to know anything.
Gladys C.
purchased on 30/08/2024
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3
/5
★★★☆☆
I was dissatisfied because I was 100% sure that I had entered my billing address as the delivery address, but instead my goods were sent to a DPD PackShop, which was also not around the corner. They couldn't redirect it either. Very annoying.
Steffi S.
purchased on 23/08/2024
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2
/5
★★☆☆☆
Delivery time far too long. It was supposed to arrive within 5 working days, but it only arrived after 2 weeks.
Maja B.
purchased on 26/08/2024
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2
/5
★★☆☆☆
I haven't been testing the products for long but they are very pleasant. Unfortunately the shipping was a disaster! I will never order anything there again, I paid extra to have my package delivered directly to my home, of course this didn't happen!!!! Money is gone and I was able to pick up the package kilometers away from a store. I have also written to customer service and have not yet received an answer. Very annoying!
Jaqueline S.
purchased on 26/08/2024
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2
/5
★★☆☆☆
My order has not been fully delivered, I'm missing the 3 soap boxes Mail sent Friday 6/09
Pascale B.
purchased on 23/08/2024
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3
/5
★★★☆☆
The package arrived late
Marta D.
purchased on 22/08/2024
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2
/5
★★☆☆☆
No I am not satisfied, I did not receive my package.
Sabrina B.
purchased on 23/08/2024
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3
/5
★★★☆☆
The plus: the soap is top-notch, and the biphase make-up remover offered as a gift is great. Minus: I'm not crazy about the cream, as I have very dry skin, I find it doesn't moisturize enough, leaves a clumpy feeling on the skin and I'm not a fan of the smell.
Elise T.
purchased on 20/08/2024
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3
/5
★★★☆☆
I received it and used it as I should, but it didn't do anything for me.
Madeleine B.
purchased on 28/07/2024
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3
/5
★★★☆☆
The packaging for oil-free cream needs to be rethought, as it's a real loss for the customer. Think about a "jar" format.
Stephanie S.
purchased on 08/08/2024
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2
/5
★★☆☆☆
Delivery was simply made to a pick-up store, although payment was made for doorstep delivery. There was no response to an email.
Marianne L.
purchased on 19/08/2024
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2
/5
★★☆☆☆
I started 3 weeks ago, no difference and I'm losing as much hair. Oil in your ingredients too.
Anne-marie A.
purchased on 20/08/2024
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3
/5
★★★☆☆
Good product
Lydie M.
purchased on 18/08/2024
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3
/5
★★★☆☆
So shipping was super fast, but unfortunately my skin isn't any better afterwards. That's a shame really. But maybe just not suitable for me
Yvonne D.
purchased on 15/08/2024
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3
/5
★★★☆☆
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
Sonia M.
purchased on 13/08/2024
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