/10
★★★★★
based on 76677 reviews published
★★★★★
based on 76677 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Not too happy because I ordered the product for the feet and I receive the product for the hands I contacted you by email but we can't send the photo of the product it's a pity I think I will order on another site of the same brand
Chantal C.
purchased on 26/08/2022
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1
/5
★☆☆☆☆
I am very dissatisfied because I am a long time customer and the price of the cream did not change, but the capacity went from 50 ml to 12 ml for the same price.
Mathilde R.
purchased on 24/08/2022
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1
/5
★☆☆☆☆
I received an open package and I don't even have customer service back
Julie D.
purchased on 16/08/2022
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1
/5
★☆☆☆☆
I still have not received my order placed on August 18, the package is lost, I still have no news, I had to order again without being reimbursed for the order not arrived. No possibility to cancel the order.
Virginie B.
purchased on 18/08/2022
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1
/5
★☆☆☆☆
Null soap I have been waiting for an answer for several days
Laetitia D.
purchased on 19/08/2022
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1
/5
★☆☆☆☆
First order made I was very happy with the products, so second order to replenish my stock I was missing products in my package! I made a claim and sent the photo as requested! Customer service non-existent the fault of Covid, it has good back Covid! I would like that they answer me, either that they refund me or that they send me back the missing product thing that seems normal to me! I am very very disappointed
Sabine H.
purchased on 28/07/2022
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1
/5
★☆☆☆☆
Very disappointed to learn the origin of the products when all the marketing suggests a small local production
Raluca K.
purchased on 15/08/2022
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1
/5
★☆☆☆☆
I have bought many products from you, but the first time I was disappointed with your delivery my soap was all crushed, I couldn't even use it...
Ozgur S.
purchased on 11/08/2022
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1
/5
★☆☆☆☆
Still not received my order
Akila F.
purchased on 10/08/2022
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1
/5
★☆☆☆☆
The products are not adapted to my skin at all! The mask gives me redness all over my face. Very disappointed.
Amelie D.
purchased on 08/08/2022
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1
/5
★☆☆☆☆
I would have liked to receive my order to be able to put a star on it but to this day I still haven't received anything.
Jennifer G.
purchased on 04/08/2022
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1
/5
★☆☆☆☆
Very disappointed with the delivery.
Leslie S.
purchased on 31/07/2022
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1
/5
★☆☆☆☆
Horrible after sales service
Lylia M.
purchased on 03/07/2022
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1
/5
★☆☆☆☆
Order received with a missing product!!! No response from customer service
Anne G.
purchased on 27/07/2022
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1
/5
★☆☆☆☆
I ordered on purpose at the time of the free travel kit (for future business trips) but I did not receive the travel kit in my package. Disappointed.
Elodie L.
purchased on 23/07/2022
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1
/5
★☆☆☆☆
Package arrived quickly but product was damaged, had to throw away an item I paid for and now I'm being asked to return it even though I got rid of it! There was some everywhere. I even sent pictures as proof and they don't send it... disappointed
Aurélie R.
purchased on 18/07/2022
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1
/5
★☆☆☆☆
Package never received
Margaux S.
purchased on 20/07/2022
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1
/5
★☆☆☆☆
The soap arrived in a box all torn and so the soap was also damaged yet this is not the first time I order
Kady D.
purchased on 20/07/2022
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1
/5
★☆☆☆☆
The pump does not work! Impossible to get the cream and we say that we can't do anything! The price where that costs I do not understand why the pump is not of minimum quality so that it functions correctly so that the cream which is very thick goes up !!!! I am quite surprised by the soap that does not make any gesture. I just have to throw the cream in the garbage
Nadia B.
purchased on 19/07/2022
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1
/5
★☆☆☆☆
Incorrect content when ordering
Clémence R.
purchased on 16/07/2022
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1
/5
★☆☆☆☆
I bought the goat milk soap and I am disappointed! The next day, my skin is very, very oily, and shiny like never before, even though I have combination skin that tends to be dry.
Alina C.
purchased on 08/07/2022
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1
/5
★☆☆☆☆
I give no note because the package I ordered did not correspond to the package ordered, the problem has still not been resolved, I am very disappointed, too bad because the quality of some problems are top!
Hoslane T.
purchased on 14/07/2022
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1
/5
★☆☆☆☆
Full of buttons
Kristina K.
purchased on 12/07/2022
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1
/5
★☆☆☆☆
I had ordered the goat milk soap, the face cream and the foot care and I did not receive the foot care! Despite numerous complaints I have neither the care nor a refund I am very disappointed in Pin Up Secret it's theft!
Emeline L.
purchased on 05/07/2022
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1
/5
★☆☆☆☆
This soap is a big scam financially and for the skin I dare not even talk about damage it made me bring out all my buttons I had not much there I have more than wind false advertising
Morgane F.
purchased on 13/07/2022
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1
/5
★☆☆☆☆
It does not fulfill its promises no change for me. Disappointed. I even feel that it has accentuated my small pimples. For my part I do not recommend
Hinda O.
purchased on 12/07/2022
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1
/5
★☆☆☆☆
Very disappointed package in very very bad condition and traces as if the creams had run...so back to sender hoping they send me back a package in good condition this time!
Elodie D.
purchased on 13/07/2022
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1
/5
★☆☆☆☆
1 missing product at the reception of my package, and not even a commercial gesture from pinup when sending the missing product
Manon C.
purchased on 10/07/2022
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1
/5
★☆☆☆☆
Very disappointed for a 1st order. Error on 2 ordered products. I had to call back several times for the solution and I still haven't received the missing products from my 1st delivery.
Sendra R.
purchased on 30/06/2022
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1
/5
★☆☆☆☆
A catastrophe! Pimples all over my face after using soap and creams... Dryness from another world after cleaning the face with soap. Never again!
Vanessa P.
purchased on 23/06/2022
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