/10
★★★★★
based on 76678 reviews published
★★★★★
based on 76678 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I am very disappointed. The soap burns my skin, and after the end of the day my skin became very dry. I felt tightness on my skin. I stopped using it after a week and since then I have had more pimples than when I started. Very disappointed, I think there should be a compensation
Mathilde D.
purchased on 27/06/2022
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1
/5
★☆☆☆☆
Still not received!
Celia M.
purchased on 28/06/2022
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1
/5
★☆☆☆☆
Package never delivered
Fanny H.
purchased on 28/06/2022
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1
/5
★☆☆☆☆
Patches of pimples came out even though I never had acne. The customer service assures me that this is normal and that it can last up to 2 months. Never seen anything like it. I wanted to test the brand out of curiosity, I won't do it again
Claire D.
purchased on 25/06/2022
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1
/5
★☆☆☆☆
Big disappointment, don't buy the face peel it's a horror! I regret my purchase.
Marion G.
purchased on 26/06/2022
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1
/5
★☆☆☆☆
I am disappointed, my redness did not even decrease and acne pimples appeared.
Audrey L.
purchased on 13/04/2022
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1
/5
★☆☆☆☆
I am surprised by the price on the site for the soap 26€ when you can find it in pharmacies at 19€.
Céline C.
purchased on 14/06/2022
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1
/5
★☆☆☆☆
Very very drying soap to flee!
Siham D.
purchased on 14/06/2022
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1
/5
★☆☆☆☆
3 weeks to receive 2 soaps; SUPER!
Océane U.
purchased on 09/06/2022
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1
/5
★☆☆☆☆
I placed an order with pin up secret on 08/06/2022 and I still have not received my order. I have contacted them and they tell me that they will make a claim to colissimo and so far I have no news. I am really disappointed
Sokhnaoumou S.
purchased on 09/06/2022
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1
/5
★☆☆☆☆
Very disappointed On the advertisement the soap holder looks like it's made of transportable plastic.
Laetitia Y.
purchased on 08/06/2022
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1
/5
★☆☆☆☆
I am disappointed I have encountered problems in relation to the peeling I have sent an email but no one has replied to date
Laurence B.
purchased on 07/06/2022
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1
/5
★☆☆☆☆
2 months to receive my order after 3 reminders with the customer service .
Sophie T.
purchased on 31/05/2022
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1
/5
★☆☆☆☆
The complaints department sucks, and I had my personal information stolen from their site a few days after my purchase. When I tried to report the breach to them, I was answered by bots. Thanks to the influencers who oversell this stuff, it's just a very expensive soap, nothing more. Oh, and don't take the brush, it's useless.
Julie P.
purchased on 31/05/2022
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1
/5
★☆☆☆☆
Oil free cream delivered defective
Deolinda P.
purchased on 01/06/2022
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1
/5
★☆☆☆☆
I did not receive my package
Amina F.
purchased on 31/05/2022
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1
/5
★☆☆☆☆
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Laura-anaëlle K.
purchased on 30/05/2022
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1
/5
★☆☆☆☆
Always satisfied but this time disappointed because the pump of my oil-free cream does not work so it's a pain I have to open it completely each time.
Cathy B.
purchased on 29/05/2022
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1
/5
★☆☆☆☆
I didn't like it after using it, I got pimples that I never used to get
Meriem D.
purchased on 27/05/2022
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1
/5
★☆☆☆☆
Very disappointed by the smell of the exfoliating care...
Prisca L.
purchased on 30/05/2022
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1
/5
★☆☆☆☆
I'm disappointed with pin up, I placed an order, I received only half of the order. Following this I made a claim, I was told to deal with the post office while the error comes from them. Frankly I am disappointed in pin up
Sapna M.
purchased on 25/05/2022
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1
/5
★☆☆☆☆
Disappointed - Taxes were applied to my package when this had not been the case before without any prior notification at the time of purchase.
Mirna A.
purchased on 09/05/2022
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1
/5
★☆☆☆☆
I ordered the soap 2 weeks ago. I am very disappointed, the price is exorbitant and it destroyed my skin. Do not buy it! I suffer from average acne from time to time since I use this soap I have a severe ac'e. I am extremely upset to put 26€ in the trash and have such a damaged skin...
Elise G.
purchased on 20/05/2022
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1
/5
★☆☆☆☆
Since I've been using Pin Up Secret, I've been getting pimples all over my face
Alexia P.
purchased on 04/05/2022
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1
/5
★☆☆☆☆
Very disappointed with Pin up secret. I ordered 4 items and in my package only 2 were delivered. Despite having made a complaint to customer service, they tell me that it is not their responsibility unfortunately. So I paid for 4 products for 2...
Camille M.
purchased on 19/05/2022
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1
/5
★☆☆☆☆
I did not receive the order even though I was charged and it says delivered.
Flora C.
purchased on 18/05/2022
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1
/5
★☆☆☆☆
I am not really satisfied, the products gave me a lot of pimples on my face.
Helene B.
purchased on 19/05/2022
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1
/5
★☆☆☆☆
Already for me it's a first, when I validated my order it was listed nowhere, I had to contact the soap to show proof of payments, And the day of withdrawal of my order unfortunately my package was damaged but what a disappointment, I do not think to recommend
Sonia H.
purchased on 18/05/2022
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1
/5
★☆☆☆☆
Your soap made me appear a lot of white button moreover it completely dried my skin I absolutely recommend not! It is unacceptable
Zohra O.
purchased on 12/05/2022
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1
/5
★☆☆☆☆
Using the products ( soap, precious cream, oil free cream and peeling) I had more pimples. I am very disappointed and I do not recommend. I have acne prone skin, I use Laroche Posay and this is the product that helped me the most
Fatima H.
purchased on 09/05/2022
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