/10
★★★★★
based on 76757 reviews published
★★★★★
based on 76757 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
A sudden outbreak of pimples after a week of use, not very moisturizing either
Sabrine B.
purchased on 09/11/2021
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1
/5
★☆☆☆☆
Delivery time extended by 8 days, no communication with the after sales service
Marine V.
purchased on 03/11/2021
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1
/5
★☆☆☆☆
Why at each purchase you ask for the mail I am registered with you I will buy
Maguy O.
purchased on 26/07/2021
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1
/5
★☆☆☆☆
I have tried pin UP for 1 week and my skin has been irritated since then on my face and I feel tingling when I apply it.
Celine L.
purchased on 02/11/2021
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1
/5
★☆☆☆☆
The order arrived very late and I will not be ordering again.
Gladis O.
purchased on 31/10/2021
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1
/5
★☆☆☆☆
I did not receive the expected order. I had put together a box myself with a goat's milk, an oil-free cream and a smooth cream. I received two goat's milk soaps & a goat's milk scrub. I hope my order will be rectified.
Maeva A.
purchased on 01/11/2021
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1
/5
★☆☆☆☆
The soap and cream burns the skin and the peeling is useless as soon as you spread it, it already makes clumps in your fingers.
Jennifer A.
purchased on 01/11/2021
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1
/5
★☆☆☆☆
Ultra drying soap irritating I had more pimples/dry patches than new acne pimples and god knows I don't have fragile skin. 26€ in the trash! Disappointing! I'm sorry, I don't like to put negative comments in general, but this one seemed necessary
Naomi F.
purchased on 29/10/2021
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1
/5
★☆☆☆☆
It's been over a week since I ordered and so far I haven't received my order and I'm not getting any updates on the delivery status. I am very disappointed!
Joel Patrick I.
purchased on 28/10/2021
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1
/5
★☆☆☆☆
Catastrophic! I don't recommend it at all! I still haven't received my package after 15 days of ordering. The delivery tracking indicates that the delivery man came but that I was absent. But I was at home at the time indicated, no delivery man showed up, no notice was left in my mailbox. Pinup asks me to pay a second time my shipping costs if I want to receive my package! I am still waiting for a refund for my undelivered order. First disastrous experience. I will not recommend this site again.
Sarah B.
purchased on 27/10/2021
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1
/5
★☆☆☆☆
Did not receive the products ordered and had a hard time getting the right products
Sandrine M.
purchased on 27/10/2021
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1
/5
★☆☆☆☆
The oil-free cream contains 3 endocrine disruptors which makes it very harmful.
Chantal P.
purchased on 25/10/2021
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1
/5
★☆☆☆☆
The payment was taken from me twice.
Suzy D.
purchased on 25/10/2021
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1
/5
★☆☆☆☆
I did not receive my order which should have been delivered on 28.10.21 and I am asked to wait until 21 November to receive a replacement package.
Giuseppina C.
purchased on 26/10/2021
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1
/5
★☆☆☆☆
I'm a very lucky man. I've never had a problem with my hair, but I'm sure it will be fine.
Myriam M.
purchased on 25/10/2021
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1
/5
★☆☆☆☆
Customer service unfavourable advice
Sabine Y.
purchased on 21/10/2021
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1
/5
★☆☆☆☆
Disappointed the delivery time was not respected and when the package was no message indicating that my package was available
Tiefaine H.
purchased on 20/10/2021
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1
/5
★☆☆☆☆
I haven't tested the products yet, but the delivery packaging is not great at all!
Emilie P.
purchased on 19/10/2021
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1
/5
★☆☆☆☆
I still haven't received my order. First time this has happened I am a little disappointed!
Pauline W.
purchased on 14/10/2021
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1
/5
★☆☆☆☆
RS
Camille B.
purchased on 14/10/2021
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1
/5
★☆☆☆☆
I am used to ordering on pin up secret because the products are top! However my order did not go well at all long account to be debited but my order was not validated so I had to relaunch the customer service several times to end that the problem is settled without having any commercial gesture from them c disappointing.
Eloïse L.
purchased on 04/10/2021
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1
/5
★☆☆☆☆
I scanned the product with Yuka results 0%,!!! I let you imagine my disappointment 😞 I would have preferred not to put any stars!
Fatma A.
purchased on 05/10/2021
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1
/5
★☆☆☆☆
Disappointed with the customer service
Amandine B.
purchased on 19/09/2021
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1
/5
★☆☆☆☆
I am disappointed I received a peel instead of a day cream. I was not offered an exchange but a 50% off coupon code which I am still waiting for
Valérie H.
purchased on 03/10/2021
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1
/5
★☆☆☆☆
Very poor quality product, dry, irritated skin. I do not recommend it at all!
Laura R.
purchased on 02/10/2021
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1
/5
★☆☆☆☆
Product not received Empty parcel upon receipt
Roxane T.
purchased on 04/10/2021
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1
/5
★☆☆☆☆
I order the same soap every month and twice the delivery time was delayed because of "a technical problem".
Nora B.
purchased on 24/09/2021
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1
/5
★☆☆☆☆
I noticed that when there is 40% off when you order you always receive yellow soaps and they don't have the same smell as usual so I was disappointed. Am I the only one in this case? !!!!!
Kaba T.
purchased on 25/09/2021
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1
/5
★☆☆☆☆
Too slow delivery
Marianne S.
purchased on 27/09/2021
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1
/5
★☆☆☆☆
No packages received
Noémie T.
purchased on 25/09/2021
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