/10
★★★★★
based on 76757 reviews published
★★★★★
based on 76757 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I had to wait 3 weeks to recommend the right one and again I was charged for delivery. Very disappointed with the tracking and customer service
Nathalie D.
purchased on 22/07/2021
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1
/5
★☆☆☆☆
I contacted 2x to be sure if it is including the TTC . And no, I got screwed. They told me that they are wrong and it's not my problem, I'm your customer! So I hope I'll get some feedback... thank you for contacting me.
Raquel S.
purchased on 28/07/2021
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1
/5
★☆☆☆☆
I was supposed to receive an extra lounge with the purchase of a pack, which I did not receive... disappointed!
Madiha S.
purchased on 28/07/2021
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1
/5
★☆☆☆☆
I put a star because I can't put zero. I have not received my package. I have been waiting for almost 15 days for an answer from customer service! To date, I do not have my order and I lost 52 euros. So no I do not recommend at all. To flee.
Stéphanie M.
purchased on 25/07/2021
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1
/5
★☆☆☆☆
I have been a customer of pin-up secret for almost a year. I like the products but I am disappointed with the customer service, I have sent several to report that I was charged by pin-up secret 2 times the sum of 70.85€ for a single package. The service responded by telling me that they were sending my request to the appropriate department. Since then I have not received any information. I would like to be reimbursed as soon as possible for this amount. I would like to be reimbursed as soon as possible. LEGAVRE Maureen.
Maureen L.
purchased on 20/07/2021
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1
/5
★☆☆☆☆
The soap smells too much like perfume, and leaves the skin very dry. Too bad, I'm a bit disappointed
Laurie R.
purchased on 20/07/2021
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1
/5
★☆☆☆☆
A disaster, my skin is swollen red and full of pimples
Jocelyne V.
purchased on 13/07/2021
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1
/5
★☆☆☆☆
The soaps look like chemicals and not goat's milk not satisfied with them I don't recommend ....
Mathieu J.
purchased on 15/07/2021
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1
/5
★☆☆☆☆
Send 2 peels instead of the moisturizer
Isslem B.
purchased on 14/07/2021
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1
/5
★☆☆☆☆
Not suitable for dry and sensitive people and it is not indicated anywhere
Clarisse F.
purchased on 13/07/2021
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1
/5
★☆☆☆☆
A mistake in my order disappointed me a lot this time. I ordered 4 monoi soaps and I received 4 of another fragrance 😔
Sabine C.
purchased on 09/07/2021
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1
/5
★☆☆☆☆
Foot cream ,eye powder ,.... Too much silicone not convinced at all D a beautician
Sarah H.
purchased on 11/07/2021
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1
/5
★☆☆☆☆
Very disappointed! The packaging is "chtip", and the product purchased is also of very poor quality. I let myself use it twice: it linted without even letting the product work, and stayed on the down. I will even throw it away: disappointed disappointed! I don't recommend it to anyone (remember: peeling)
Audrey B.
purchased on 11/07/2021
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1
/5
★☆☆☆☆
Product does not conform!!!
Sandrine M.
purchased on 12/07/2021
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1
/5
★☆☆☆☆
I did not receive my package, I made a claim 10 days ago and still no answer I will never order from them again
Nesrine S.
purchased on 04/07/2021
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1
/5
★☆☆☆☆
I still haven't received my order. I am waiting for a return from you but seeing the time passing (I wonder how much longer I have to wait) if I will not ask for a refund!
Jessica L.
purchased on 06/07/2021
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1
/5
★☆☆☆☆
Hello, I never received my package
Sandrine L.
purchased on 07/07/2021
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1
/5
★☆☆☆☆
Skin-aggressive products
Natacha M.
purchased on 05/07/2021
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1
/5
★☆☆☆☆
I never received my last package The after sales service is unreachable I am just told that you received the package on such and such a date ... but I don't understand that I didn't receive the package. To be avoided The after sales service is not at all serious No guarantee on the delivery
Maxime V.
purchased on 24/06/2021
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1
/5
★☆☆☆☆
Disappointed. Price paid high for having a drier skin than before despite the rich cream, and the soap that just fulfills its role as soap. The smell is quite strong and not very pleasant for me. I will not recommend.
Céline R.
purchased on 17/06/2021
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1
/5
★☆☆☆☆
I'm really sorry I bought it because I think it doesn't work for everyone and I didn't think this soap was a miracle. It's not that at all, it dries the skin too much and even if I moisturize my skin is still dry.
Matei M.
purchased on 21/06/2021
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1
/5
★☆☆☆☆
Frankly I am on it, I have an oily skin and it became more oily and it made me buttons and opened the ports, I wanted to try the soap but I hesitate! Sorry
Sakina B.
purchased on 22/06/2021
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1
/5
★☆☆☆☆
I wouldn't recommend it at all The delivery time and delivery was fine but the product itself is horrible it doesn't smell good it burns my face I had to rinse it off in a hurry
Haya L.
purchased on 22/06/2021
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1
/5
★☆☆☆☆
Disappointed with the smell of the goat's milk soap. Very unpleasant pungent lavender smell. Too bad 🙁
Delphine M.
purchased on 21/06/2021
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1
/5
★☆☆☆☆
The soap gave me a lot of pimples unfortunately
Faballa D.
purchased on 15/06/2021
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1
/5
★☆☆☆☆
I'm still waiting for my order to arrive, my parcel has not been delivered to the relay point and I still haven't heard from it.
Priscilia P.
purchased on 10/06/2021
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1
/5
★☆☆☆☆
Soap dries out and burns the skin. Too much tea tree oil. Impossible to know the composition and percentage despite the request. There must be very little goat's milk soap, which is a shame.
Flavie P.
purchased on 06/06/2021
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1
/5
★☆☆☆☆
My skin is full of pimples to escape
Anaïs P.
purchased on 01/06/2021
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1
/5
★☆☆☆☆
HORRIBLE! I had an allergic reaction to the soap, peel and oil free cream with pictures to prove it and they don't believe me! I'm not even close to being unsympathetic!
Anaïs O.
purchased on 29/05/2021
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1
/5
★☆☆☆☆
The products burned my skin!
Aurore H.
purchased on 27/05/2021
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