/10
★★★★★
based on 74738 published reviews
★★★★★
based on 74738 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Hello for the soap no worries but for the cream I am disappointed because on Yuka it is rated bad so I would like to have your opinion despite several emails sent without reply from you. Thank you
Marine B.
purchased on 31/01/2021
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1/5
★☆☆☆☆
I contacted you to tell you that the soap I received must have a defect but I have no answer to date!
Maud G.
purchased on 24/01/2021
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1/5
★☆☆☆☆
Product error on delivery. After-sales service contacted but only solution is to send back the wrong product to receive the right one (attention no protection packaging so product opened and touched before discovering that it was not the right one, will they use it for someone else?! Very worrying) or 50% discount. Namely that they sponsor a thousand influencers who already give 40% on the whole site. In short, it's up to the customers to make every effort, to print the return slip, to repack and to queue at the post office because of their mistake... and all this to send back a product that I opened, touched and closed but it doesn't show because there is no protection on the product so I didn't want to do that for the future buyers who might receive a product already opened and I don't plan to spend more than the 70€ already spent. In short a lot of marketing and sponsoring but no gesture towards the paying customers to repair their errors.... otherwise for the products I would post an avi after some time of use.
Biene A.
purchased on 25/01/2021
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1/5
★☆☆☆☆
Disappointed because I ordered a box for a gift and I received my creams without a box.
Patricia L.
purchased on 27/01/2021
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1/5
★☆☆☆☆
I didn't receive the right box set (obviously I received the less interesting one)! And the after-sales service sends me back to the carrier. Very disappointed!!!!
Delphine L.
purchased on 27/01/2021
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1/5
★☆☆☆☆
Red stains after application and rinsing. Disappointed
Virginie C.
purchased on 27/01/2021
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1/5
★☆☆☆☆
Je suis déçue j'ai reçu ma commande mais ma crème a été briser j'ai envoyer une reclamation pas de raiponce
Nadera G.
purchased on 19/01/2021
1/5
★☆☆☆☆
Médiocre
Toria Hanane A.
purchased on 25/01/2021
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1/5
★☆☆☆☆
I received an order with the box open and some products missing. I immediately contacted customer service by email. I have indicated that I took several photos, I even kept the box ... The answer is surprising: the package is weighed before leaving the warehouse, turn around against the post office. I hope the package was complete! They didn't even try to get more pictures or more details and preferred to answer "you're on your own !" I'm sorry, but this is not serious at all. And to top it all off, they send from an email address that we can't reply to. I'm extremely disappointed in customer management!
Maha B.
purchased on 24/01/2021
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1/5
★☆☆☆☆
For me this brand is mainly a publicity and marketing coup. From the first week, big pimples appeared on my face, my skin being however normally without imperfections.
Mélanie B.
purchased on 21/01/2021
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1/5
★☆☆☆☆
I ordered the oil-free cream for the second one, I received a cream that did not have the same smell, texture, or feel as the first one. Customer service who does not want to hear anything while I compared my cream with that of a friend no report so I would not recommend much damage because real favorite on my first oil-free cream order.
Andréa C.
purchased on 20/01/2021
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1/5
★☆☆☆☆
Daily use in soap and mask once a week. Appearance of pimples, dilated pores. I will not recommend this product.
Sarah P.
purchased on 20/01/2021
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1/5
★☆☆☆☆
Product that doesn't suit me at all. Very drying for the skin
Emmanuelle M.
purchased on 20/01/2021
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1/5
★☆☆☆☆
Not moisturizing enough
Marylene A.
purchased on 18/01/2021
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1/5
★☆☆☆☆
Doubtful soft exfoliating care, very unpleasant smell and no commercial gesture even though it is not my first order.
Sandra P.
purchased on 18/01/2021
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1/5
★☆☆☆☆
It takes 30 days to trigger a refund, and then you have to wait for the bank's deadlines. INADMISSIBLE
Binta T.
purchased on 08/01/2021
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1/5
★☆☆☆☆
Disappointed because having a very atopic skin I had been sold its merits but after several tries I do not know if it is the soap or moisturizer but each time it causes me to have acne and having recently developed the vernal disease that causes abscesses it also made me accentuate abscesses on the face and moreover have left traces!
Angelique D.
purchased on 13/01/2021
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1/5
★☆☆☆☆
The brush is very bad it loses it's hairs.
Cynthia S.
purchased on 09/01/2021
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1/5
★☆☆☆☆
I ordered the goat's milk soap: a disaster! It is not at all suitable for my skin, I ended up with hyper dry skin and red patches...Looking at the reviews, I found that I was not the only one to notice these effects...Sensitive skin refrain !!!!
Constance R.
purchased on 09/01/2021
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1/5
★☆☆☆☆
Disappointed by the quantity of d3s containers. So far not too much positive effect.
Sonia B.
purchased on 08/01/2021
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1/5
★☆☆☆☆
Failure to meet delivery deadlines
Declos A.
purchased on 21/11/2020
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1/5
★☆☆☆☆
My skin's not made for it.
Monique B.
purchased on 06/01/2021
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1/5
★☆☆☆☆
Dissatisfied with my purchases. The soap is very stripping and even after I put the cream on, my skin was attacked and heated. I still lasted 3 days because it was said that I had to use it for several days before seeing results but frankly, I then stopped everything because of tightness, patches, heated skin... I was very disappointed with the publicity and the promise that was made!
Sandra V.
purchased on 05/01/2021
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1/5
★☆☆☆☆
One of the products in the package did not comply. The box had already been opened. However, the package was undamaged.
Morgane M.
purchased on 03/01/2021
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1/5
★☆☆☆☆
A real disappointment ! I probably won't repeat
Alexandra J.
purchased on 01/01/2021
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1/5
★☆☆☆☆
Even more buttons thank you very much for your monsongesb👍
Shpresa A.
purchased on 01/01/2021
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1/5
★☆☆☆☆
At the beginning the soap gave me red spots all over my face and more pimples and at 1 week of use it burned my skin I absolutely do not recommend it
Audrey D.
purchased on 02/01/2021
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1/5
★☆☆☆☆
Very disappointed by the product, smells very strong and gives a lot of pimples.
Charlotte B.
purchased on 03/01/2021
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1/5
★☆☆☆☆
This goat's milk soap is a disaster, give buttons ++++ I don't recommend at all ❌❌
Laurène C.
purchased on 27/11/2020
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1/5
★☆☆☆☆
Very expensive for non-organic products, which you advocate the healthy side, animal milk. In reality, it represents only a very small quantity, and for the rest no healthy substance... The proof, my skin reacts very badly to the mask soap... very dry red skin, the cream doesn't hydrate at all... total disappointment.
Manuela B.
purchased on 27/12/2020
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