/10
★★★★★
based on 76766 reviews published
★★★★★
based on 76766 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Products already opened for delivery with traces of cream around the edges and the anti-burglary tablet torn, I think I received a return order from another person: it's really disgusting for beauty products that are applied to the skin of the face...
Maelle D.
purchased on 10/02/2021
Translated review
1
/5
★☆☆☆☆
I'm not at all happy with my order, I'm missing a product and I can't get in touch with anyone, I won't recommend you.
Lilia G.
purchased on 08/02/2021
Translated review
1
/5
★☆☆☆☆
I never received it.
Olympe B.
purchased on 09/02/2021
Translated review
1
/5
★☆☆☆☆
My order was incomplete. No one answers the mails
Lakehal L.
purchased on 07/02/2021
Translated review
1
/5
★☆☆☆☆
Soap that dries out my skin and makes my skin flaky and the cream burns me.
Noémie T.
purchased on 06/02/2021
Translated review
1
/5
★☆☆☆☆
Parcels not received -> return from customer service still pending
Marie-sophie S.
purchased on 06/02/2021
Translated review
1
/5
★☆☆☆☆
If you have sensitive skin don't buy this soap. It completely burned my skin
Emma F.
purchased on 02/02/2021
Translated review
1
/5
★☆☆☆☆
Hello, I put 1 star because I received the peel almost empty inside so for me this is a scam on the product.
Maïssa N.
purchased on 04/02/2021
Translated review
1
/5
★☆☆☆☆
Dries the skin no results
Khaldia A.
purchased on 04/02/2021
Translated review
1
/5
★☆☆☆☆
I still haven't received my package even though the post office says it's delivered!
Laure H.
purchased on 02/02/2021
Translated review
1
/5
★☆☆☆☆
Facial peel came open, and empty. Spilled in the box.
Orianne O.
purchased on 03/02/2021
Translated review
1
/5
★☆☆☆☆
Not very dry skin
Josiana K.
purchased on 02/02/2021
Translated review
1
/5
★☆☆☆☆
No accessories delivered as agreed, so no more buying from you
Zoubida I.
purchased on 03/02/2021
Translated review
1
/5
★☆☆☆☆
Disappointed! I have a lot more pimples so it's coming out to go back but I don't have time to wait ... I was thinking of an immediate eradication of the pimples. Zero product !
Morgiane D.
purchased on 01/02/2021
Translated review
1
/5
★☆☆☆☆
Very unhappy with this order. I had selected home delivery as usual and my package arrived in another department in a post office!
Melanie M.
purchased on 31/01/2021
Translated review
1
/5
★☆☆☆☆
I get even more pimples from using the lying pub soap.
Anissa M.
purchased on 29/01/2021
Translated review
1
/5
★☆☆☆☆
I'm not happy at all, I ordered a box and both jars of cream were open !!! That's why I don't write it down and I sent an email where I never got an answer from Anabel Cros.
Anabel C.
purchased on 30/01/2021
Translated review
1
/5
★☆☆☆☆
.
Marie A.
purchased on 29/01/2021
Translated review
1
/5
★☆☆☆☆
Quite disappointed by the products, which are for the blow comedogenes, and to crown it all on the application to see the composition of the products, 2 out of 4 are poor, because there are endocrine disrupting components ... so I will not use these 2 products.
Véronique C.
purchased on 31/01/2021
Translated review
1
/5
★☆☆☆☆
Hello for the soap no worries but for the cream I am disappointed because on Yuka it is rated bad so I would like to have your opinion despite several emails sent without reply from you. Thank you
Marine B.
purchased on 31/01/2021
Translated review
1
/5
★☆☆☆☆
I contacted you to tell you that the soap I received must have a defect but I have no answer to date!
Maud G.
purchased on 24/01/2021
Translated review
1
/5
★☆☆☆☆
Product error on delivery. After-sales service contacted but only solution is to send back the wrong product to receive the right one (attention no protection packaging so product opened and touched before discovering that it was not the right one, will they use it for someone else?! Very worrying) or 50% discount. Namely that they sponsor a thousand influencers who already give 40% on the whole site. In short, it's up to the customers to make every effort, to print the return slip, to repack and to queue at the post office because of their mistake... and all this to send back a product that I opened, touched and closed but it doesn't show because there is no protection on the product so I didn't want to do that for the future buyers who might receive a product already opened and I don't plan to spend more than the 70€ already spent. In short a lot of marketing and sponsoring but no gesture towards the paying customers to repair their errors.... otherwise for the products I would post an avi after some time of use.
Biene A.
purchased on 25/01/2021
Translated review
1
/5
★☆☆☆☆
Disappointed because I ordered a box for a gift and I received my creams without a box.
Patricia L.
purchased on 27/01/2021
Translated review
1
/5
★☆☆☆☆
I didn't receive the right box set (obviously I received the less interesting one)! And the after-sales service sends me back to the carrier. Very disappointed!!!!
Delphine L.
purchased on 27/01/2021
Translated review
1
/5
★☆☆☆☆
Red stains after application and rinsing. Disappointed
Virginie C.
purchased on 27/01/2021
Translated review
1
/5
★☆☆☆☆
Je suis déçue j'ai reçu ma commande mais ma crème a été briser j'ai envoyer une reclamation pas de raiponce
Nadera G.
purchased on 19/01/2021
1
/5
★☆☆☆☆
Médiocre
Toria Hanane A.
purchased on 25/01/2021
Translated review
1
/5
★☆☆☆☆
I received an order with the box open and some products missing. I immediately contacted customer service by email. I have indicated that I took several photos, I even kept the box ... The answer is surprising: the package is weighed before leaving the warehouse, turn around against the post office. I hope the package was complete! They didn't even try to get more pictures or more details and preferred to answer "you're on your own !" I'm sorry, but this is not serious at all. And to top it all off, they send from an email address that we can't reply to. I'm extremely disappointed in customer management!
Maha B.
purchased on 24/01/2021
Translated review
1
/5
★☆☆☆☆
For me this brand is mainly a publicity and marketing coup. From the first week, big pimples appeared on my face, my skin being however normally without imperfections.
Mélanie B.
purchased on 21/01/2021
Translated review
1
/5
★☆☆☆☆
I ordered the oil-free cream for the second one, I received a cream that did not have the same smell, texture, or feel as the first one. Customer service who does not want to hear anything while I compared my cream with that of a friend no report so I would not recommend much damage because real favorite on my first oil-free cream order.
Andréa C.
purchased on 20/01/2021
Translated review