/10
★★★★★
based on 74325 published reviews
★★★★★
based on 74325 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Nul nul Toujours rien reçu j'ai commandé il y a déjà un bout de temps je demande un remboursement et apparement il faut patienter bien sûr pas de dédommagement très nul
Johanna T.
purchased on 03/07/2024
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1/5
★☆☆☆☆
I couldn't reach customer service - not even by email. It's a great pity, as you have to rely on this when ordering online.
Miriam H.
purchased on 03/07/2024
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1/5
★☆☆☆☆
Ordered and never received the goods.
Colina S.
purchased on 03/07/2024
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1/5
★☆☆☆☆
I wouldn't actually give it a star, I'm a bit disappointed. I never received my order, it was apparently sent back straight away, although I was really looking forward to it. After 10 days I have not received a reply from customer service.
Finn H.
purchased on 02/07/2024
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1/5
★☆☆☆☆
I did not receive the right product I made a claim but no news I'm disappointed
Anais D.
purchased on 30/06/2024
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1/5
★☆☆☆☆
I did not receive my package I received sneakers instead???I sent several emails to remedy this and I still have not received a response can you do what is necessary please thank you
Ihsane E.
purchased on 28/06/2024
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1/5
★☆☆☆☆
I placed an order, I'm missing 3 products and the customer service didn't want to know anything, all they said was that the "weight of the initial parcel is good" Disappointed!
Marina H.
purchased on 30/06/2024
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1/5
★☆☆☆☆
I ordered 2 of the same products from them and only one arrived. So far never received a refund or a soap. I'm pretty annoyed with the service.
Carolin R.
purchased on 01/07/2024
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1/5
★☆☆☆☆
I received my parcel in a disastrous state extra mist was emptied
Mina M.
purchased on 29/06/2024
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1/5
★☆☆☆☆
I have not received the product. I indicated that I wanted my money back and nothing happened
Pasqualina B.
purchased on 29/06/2024
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1/5
★☆☆☆☆
Tres satisfaite c'est toujours un plaisir de commander chez vous
Stéphanie L.
purchased on 29/06/2024
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1/5
★☆☆☆☆
I would like to send the soap back but get no reply
Kimberley K.
purchased on 28/06/2024
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1/5
★☆☆☆☆
I did not receive my order an incident has been opened, pending
Alexandra D.
purchased on 28/06/2024
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1/5
★☆☆☆☆
Never received my order
Leonie E.
purchased on 29/06/2024
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1/5
★☆☆☆☆
I have not received my goods.
Linda W.
purchased on 30/06/2024
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1/5
★☆☆☆☆
Poor customer service, does not get in touch after defective order
Nadine E.
purchased on 29/06/2024
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1/5
★☆☆☆☆
I have not received my order
Marwa A.
purchased on 01/07/2024
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1/5
★☆☆☆☆
Incomplete order missing 1 item for 3 weeks no news.....
Christelle R.
purchased on 26/06/2024
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1/5
★☆☆☆☆
I tested the peeling cream on my face and those of my 2 teenagers... no effect. Just a viscous cream and it's all useless.
Caroline B.
purchased on 27/06/2024
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1/5
★☆☆☆☆
The promise: product offered with delivery costs only; the so-called delivered order never arrived and the only response is "we'll ask the carrier"....
Flore B.
purchased on 26/06/2024
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1/5
★☆☆☆☆
Error between what I ordered and what I received. return made but no news....
Soizick L.
purchased on 25/06/2024
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1/5
★☆☆☆☆
Order has not yet arrived.
Sandra G.
purchased on 23/06/2024
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1/5
★☆☆☆☆
Super shampoo and mask
Danielle D.
purchased on 22/06/2024
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1/5
★☆☆☆☆
Products make my face itch
Priscille C.
purchased on 23/06/2024
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1/5
★☆☆☆☆
It has still not arrived. There has been no response to inquiries.
Nadine M.
purchased on 23/06/2024
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1/5
★☆☆☆☆
0 service it is null I received false order and I send several émail but no answer. This is very bad. I don't recommend
Nawras H.
purchased on 23/06/2024
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1/5
★☆☆☆☆
I never received my order
Mo-aydah T.
purchased on 23/06/2024
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1/5
★☆☆☆☆
Unfortunately, my order never arrived and was not deposited in the drop-off store. I would still like to have the goat's milk soap that I ordered twice. The rating only applies to the shipping as the product never arrived.
Marika S.
purchased on 23/06/2024
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1/5
★☆☆☆☆
I went to my bookseller and the package is gone. Can you please send it back? I was not told at the outset that my parcel was there, even though I had given my contact details. I usually receive an e-mail with a parcel number.
Nancy V.
purchased on 20/06/2024
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1/5
★☆☆☆☆
No order confirmation, no delivery or shipping confirmation, this query is the first email I receive, unfortunately. Due to the delay, I also somehow no longer have the gift (SECRET BOOSTER D'ECLAT), which was unfortunately simply missing. I think the soap is really great, but the whole process was very chaotic and confusing.
Maribell F.
purchased on 13/06/2024
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