/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order
Margarita L.
purchased on 03/09/2024
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1
/5
★☆☆☆☆
The soap dries out the skin considerably and leaves it feeling tight. It does not suit my sensitive skin. The product is better suited to thicker skin.
Mathilde V.
purchased on 23/07/2024
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1
/5
★☆☆☆☆
I placed my order 2 weeks ago. Unfortunately, I still haven't received my order. DPD only tried to deliver the order once, after closing time, at the NKD store. After that it probably went back to the seller. Unfortunately, Pinup Secret has not sent a new order and is in contact with DPD. Unfortunately, they have 30 days to respond. Really annoying. Paid for the goods and still have to wait weeks for my cream. Very dissatisfied with the process.
Anne M.
purchased on 03/09/2024
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1
/5
★☆☆☆☆
When I received my order, I was missing a product I had purchased (set of secret teint précieux soap with soap box, but soap box never received). I wrote to customer service who never replied... Very disappointing experience.
Justine P.
purchased on 02/09/2024
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1
/5
★☆☆☆☆
Wrong order
Angiie T.
purchased on 30/08/2024
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1
/5
★☆☆☆☆
I am not satisfied because I did not receive my order despite
Ayoub H.
purchased on 28/08/2024
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1
/5
★☆☆☆☆
Since I've been using the soap, I've had lots and lots of pimples appearing on my face. I normally have a blemish-free face, so I bought it to use a "quality" soap.
Madison G.
purchased on 28/08/2024
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1
/5
★☆☆☆☆
I didn't receive my order and I don't know why. I would like a refund or to return my order.
Safa A.
purchased on 27/08/2024
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1
/5
★☆☆☆☆
The parcel arrived at the wrong address
Frederique C.
purchased on 27/08/2024
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1
/5
★☆☆☆☆
Never received my order.
Julia W.
purchased on 26/08/2024
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1
/5
★☆☆☆☆
My order has still not arrived for two weeks and unfortunately I am not receiving any updates on the order status
Lena H.
purchased on 25/08/2024
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1
/5
★☆☆☆☆
I am absolutely not satisfied with the customer service. And I wouldn't order from them again.
Ina R.
purchased on 26/08/2024
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1
/5
★☆☆☆☆
My order is missing 2 items. So I followed the procedure to the letter: photo of the items received + photo of the parcel from all angles + photos of the label which I sent to the contact email address. 5 days later no news... so I logged on to the site and made another request. I got a response from an automatic e-mail that wasn't personalized at all, asking me for the photos again because customer service hadn't received them.... I sent them back and since then no more replies.... so the experience has been nil, customer service doesn't meet expectations and takes you for fools... working in customer service myself, I'm really taken aback by this way of doing things... Pin up has therefore lost a very good customer as this was my last order.
Sabine T.
purchased on 24/08/2024
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1
/5
★☆☆☆☆
My order was delivered to the wrong place for the 2nd time
Giuliana R.
purchased on 22/08/2024
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1
/5
★☆☆☆☆
I received a faulty delivery and unfortunately have not yet received an answer from Pinup as to how the problem can be resolved. Therefore totally dissatisfied !!!
Janine Z.
purchased on 21/08/2024
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1
/5
★☆☆☆☆
I never received my order because the point relay returned my order because of annual closure ! I paid and never received my order
Doriane L.
purchased on 12/08/2024
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1
/5
★☆☆☆☆
No, I am not satisfied with this order, which I never received. You don't deserve any stars
Azza B.
purchased on 18/08/2024
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1
/5
★☆☆☆☆
Very disappointed with your products, i have written to customer service because after using your products i had pimples and a burning skin for several days. i have sent photos to customer service as i am requesting a refund.
Celia N.
purchased on 19/08/2024
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1
/5
★☆☆☆☆
I received my order, I sent you a message because there is a problem, for 10 days and I have no answer.
Carine S.
purchased on 18/08/2024
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1
/5
★☆☆☆☆
Parcels are only sent to your home for an extra charge and not to a parcel center even though you already pay the shipping fee. Other retailers also manage this. The self-set password of the customer account is sent in plain text to the stored email address, ergo presumably also stored. Security is subterranean, just wait for unwanted things to flutter in via this address. The product is very good, but I was asked about the shopping experience.
Bastian S.
purchased on 14/08/2024
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1
/5
★☆☆☆☆
I've been wanting to return the product since August 20, but to date I haven't had any response from the after-sales service.
Fabienne G.
purchased on 16/08/2024
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1
/5
★☆☆☆☆
The products sank in my parcel Complaint too complicated, asking for too many photos
Sophie B.
purchased on 16/08/2024
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1
/5
★☆☆☆☆
I would like to return my order in full and am not getting an answer...
Gabriella D.
purchased on 16/08/2024
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1
/5
★☆☆☆☆
Product which made me full of small red button my beautiful not to support I have an oily skin is not appropriate
Aida B.
purchased on 18/08/2024
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1
/5
★☆☆☆☆
Disappointed with the brush, which loses its bristles after the first use.
Alexandra R.
purchased on 19/08/2024
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1
/5
★☆☆☆☆
Expensive and my skin didn't like it
Aurore C.
purchased on 18/08/2024
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1
/5
★☆☆☆☆
Very disappointed as order placed 15 days ago and still not received
Cecile B.
purchased on 18/08/2024
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1
/5
★☆☆☆☆
My parcel arrived at another relay point that was inaccessible on foot under the pretext that it was via chronopost. So I couldn't pick it up. I went to the relay point indicated, which was the one I had chosen, but nothing happened.
Nejma K.
purchased on 14/08/2024
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1
/5
★☆☆☆☆
Unfortunately, I never received the goods. The support service is unfortunately not very cooperative and is not prepared to refund my money. Unfortunately a very poor service.
Ragna K.
purchased on 14/08/2024
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1
/5
★☆☆☆☆
I'm missing some articles
Frédérique R.
purchased on 16/08/2024
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