/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good product but the pump for the oil-free cream arrived broken
Kheira B.
purchased on 28/05/2024
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2
/5
★★☆☆☆
I received the parcel, but the oxymineral purifying mask was all open, it had overflowed. I preferred to throw it away because even the plastic protection wasn't there.
Caroline M.
purchased on 24/05/2024
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3
/5
★★★☆☆
Very good products I had taken the soap and the precious cream unfortunately I made an allergic reaction
Sarah N.
purchased on 26/05/2024
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3
/5
★★★☆☆
Great products . But price a bit high
Caroline R.
purchased on 25/05/2024
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2
/5
★★☆☆☆
Over €4 for such a small product.
Sandy R.
purchased on 23/05/2024
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3
/5
★★★☆☆
Orange soap identical to the original pin up secret soap, nothing changes except the color of the soap, no interest.
Aurélie L.
purchased on 23/05/2024
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3
/5
★★★☆☆
My order is incomplete and you're not answering.
Rania E.
purchased on 23/05/2024
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3
/5
★★★☆☆
The product is of good quality, but the packaging is disappointing.
Julie M.
purchased on 21/05/2024
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2
/5
★★☆☆☆
I received the goat soap as a birthday present from a friend and was very impressed, so I wanted to try other products. I ordered several products, but they never arrived. I get messages almost every day that my parcel is waiting for me at the DPD packing station in my town, but I've been there so many times and the parcel just can't be found. I've also written to Pin Up secret about it, but have never received a reply. dpd same game. In any case, I'm super disappointed that I've had to chase after the parcel for weeks and don't understand why it wasn't simply sent to the address I gave. That's why I'm giving two stars for the product, because it's good. However, the customer service leaves a lot to be desired.
Jasmin K.
purchased on 25/04/2024
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2
/5
★★☆☆☆
Delivery takes a very long time!
Tonia H.
purchased on 03/05/2024
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2
/5
★★☆☆☆
The products are good, but unfortunately my order was not delivered in full and I was unable to contact customer service. Very annoying.
Eva G.
purchased on 27/04/2024
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3
/5
★★★☆☆
I am very satisfied with the product so far. However, the delivery time was very long.
Margeritta B.
purchased on 03/05/2024
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3
/5
★★★☆☆
Unfortunately, shipping takes a long time and I still haven't received my order.
Jessica B.
purchased on 24/04/2024
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3
/5
★★★☆☆
Three stars because I love the products! The customer service is really bad! I had to wait over a month for my last order. And customer service barely responded to my messages. What a shame ...
Isabella M.
purchased on 24/01/2024
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3
/5
★★★☆☆
The order is not delivered to your home, which is a shame and you have to wait a while for it.
Anna W.
purchased on 18/04/2024
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2
/5
★★☆☆☆
I always have to go to the parcel store because you simply don't send to my address. I've also tried the contact form but I haven't heard back either.
Stephanie S.
purchased on 17/04/2024
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2
/5
★★☆☆☆
Not good customer service! Received a completely wrong delivery. Had to drive to a DPD drop-off point to send it back. My delivery was only sent off when I proved that I had returned the wrong delivery. It was a gift, so unfortunately it was too late and I still don't have my order. I have not received any compensation in the form of a product or voucher for the extra effort. Good customer service looks different. Very disappointing!
Vanessa B.
purchased on 11/04/2024
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3
/5
★★★☆☆
Good and expensive
Sandra L.
purchased on 04/04/2024
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2
/5
★★☆☆☆
Unfortunately too expensive for this tiny bar of soap. There are better ones for less money and without other additives...
Fanny B.
purchased on 01/04/2024
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3
/5
★★★☆☆
Unfortunately, the delivery time was significantly longer than the promised 2 days; in total definitely 2 to 2.5 weeks
Annette G.
purchased on 01/04/2024
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2
/5
★★☆☆☆
There was a fly wrapped in my soap!
Annahita A.
purchased on 17/03/2024
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3
/5
★★★☆☆
I think it's cheeky that I have to pay more for home delivery when the courier practically drives past my door to deliver it to a store 7km away from me. Thumbs down for that.
Yvonne N.
purchased on 08/03/2024
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3
/5
★★★☆☆
Fast delivery
Sarah Y.
purchased on 12/03/2024
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3
/5
★★★☆☆
I can't say much so far. I had to contact them for my confirmation mail, which should be a matter of course for me to get a confirmation in the form of an e-mail if you already have to specify the e-mail... And I've been waiting for my order for over 2 weeks
Sarah G.
purchased on 05/03/2024
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2
/5
★★☆☆☆
Unfortunately, one pack was damaged, so it's silly to give it away
Paula S.
purchased on 01/03/2024
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2
/5
★★☆☆☆
Unfortunately, the extra was not included for orders over a certain value.
Carsten W.
purchased on 02/03/2024
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2
/5
★★☆☆☆
One of the scrubs I ordered had already been opened and had leaked. The pack was also broken.
Constanze M.
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2
/5
★★☆☆☆
One product is described in German, the other in French, the cap on the oil-free cream doesn't go up by itself, the texture of the creams is not at all the same as usual, especially the precious cream, which feels like burning, whereas it usually feels cooler. Really disappointed.
Nacera M.
purchased on 10/02/2024
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2
/5
★★☆☆☆
I received the soap all broken too bad
Melina D.
purchased on 09/02/2024
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2
/5
★★☆☆☆
The shipping method was subsequently changed from my home address to a PickUp Store without my agreement. Although I paid extra for shipping to my home address.
Maria L.
purchased on 05/02/2024
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