/10
★★★★★
based on 74325 published reviews
★★★★★
based on 74325 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The soap is of poor quality
Fatima C.
purchased on 14/07/2019
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1/5
★☆☆☆☆
He gives me a lot of pimples.
Aicha V.
purchased on 14/07/2019
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1/5
★☆☆☆☆
Again a faulty nozzle as the pump does not work . This is the second time
Aude M.
purchased on 09/07/2019
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1/5
★☆☆☆☆
Lots of acne
Melanie S.
purchased on 09/07/2019
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1/5
★☆☆☆☆
The PinUp Secret products are truly quality products. On the other hand, the same cannot be said of the team and the after-sales service. During my first 2 orders, the selected relay point was not respected and my parcels were delivered contrary to my request. Today, I'm asking for home delivery, which is not at all convenient for me as I work and given the very light hours of the post office ..... It's always a pain to be delivered and to get your parcel back. In addition, my precious cream had been opened and was in bad condition. In spite of my emails and photos, no feedback from customer service. The products are great as long as we can pick up our package at the requested place and in good condition!
Maëlle L.
purchased on 06/07/2019
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1/5
★☆☆☆☆
Could be better presented.
Nassera T.
purchased on 07/07/2019
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1/5
★☆☆☆☆
I've had tight skin and pimples. The cream is mega thick and the scrub doesn't erase anything.
Johanna P.
purchased on 08/07/2019
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1/5
★☆☆☆☆
I paid 56€ for the range and I don't use the precious cream or the soap. The soap dries the skin too much and I put the cream on as if I didn't do anything. Except for the scrub which is not bad.
Hajiba B.
purchased on 06/07/2019
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1/5
★☆☆☆☆
Dry the skin! The products are not made in France 🙁
Anniça B.
purchased on 04/07/2019
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1/5
★☆☆☆☆
Parcel received at another scheduled parcel relay and this is the second time!
Elise M.
purchased on 01/07/2019
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1/5
★☆☆☆☆
The smell is nice but it's given me a lot of pimples...
Lisa M.
purchased on 01/07/2019
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1/5
★☆☆☆☆
Because from the first use I had burns and my face became all red for 4 days.
Najma S.
purchased on 27/06/2019
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1/5
★☆☆☆☆
A purpose of the site to validate my order at my old address while I had returned and validated the new one. Result I did not receive my order and was not refunded.
Manon R.
purchased on 27/06/2019
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1/5
★☆☆☆☆
The goat "s milk soap I ordered arrived in pieces!
Pauline B.
purchased on 25/06/2019
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1/5
★☆☆☆☆
The customer service department is saying that I made a mistake in entering my delivery address. I had to pick up my package at a post office several miles from my home.
Daravon S.
purchased on 26/06/2019
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1/5
★☆☆☆☆
I'VE BEEN WAITING A MONTH AND TWO WEEKS NOW FOR MY COLLIS !!!! I send as soon as I get the email and they tell me it will arrive ! Still nothing !!
Angela C.
purchased on 26/05/2019
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1/5
★☆☆☆☆
The composition of the product does not correspond to what the brand says.
Aurore C.
purchased on 23/06/2019
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1/5
★☆☆☆☆
I've had a lot of pimples
Sandra P.
purchased on 14/06/2019
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1/5
★☆☆☆☆
My first order went very well the second didn't. The package was delivered to a post office in another city than mine, even though I had requested delivery to my home.
Pauline S.
purchased on 13/06/2019
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1/5
★☆☆☆☆
I have never received my package and I am very disappointed. I do not recommend your company.
Kameli W.
purchased on 14/06/2019
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1/5
★☆☆☆☆
I received the product broken and in poor condition. I then sent an e-mail to notify customer service. After 48 hours I finally threw away the damaged product. I asked for a refund or a new product and the customer service refused. They then asked me to return the damaged product but I had already thrown it away. I specify that they asked me to return the damaged product 4 days after my complaint. They preferred to insinuate that it was my fault because I had thrown it away. They offered me a 50% discount code for the next purchase. I do not want to buy from them again. So I was robbed and I paid without any product.
Hanna B.
purchased on 10/06/2019
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1/5
★☆☆☆☆
The order placed on the 19-05-2006 was delivered within 7 days, a most impressive service. I had previously been paying a very high price through prescriptions from my local GP.
Marisa M.
purchased on 12/06/2019
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1/5
★☆☆☆☆
Pr the exorbitant price of soap a26e we estimate to have at least one soap holder something to put the soap and mm not a gesture for a first order at home and not a nice word! I won't order anymore
Amel H.
purchased on 12/06/2019
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1/5
★☆☆☆☆
Real waste
Louisa B.
purchased on 11/06/2019
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1/5
★☆☆☆☆
Hello I have sent several times emails saying that I did not completely receive my order I had made an order of two soap and a mask and an oil free cream and I received one soap and a mask and an oil free cream one soap is missing I paid for 2 soap and I only received one soap and I still have not heard back.
Fadma A.
purchased on 07/06/2019
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1/5
★☆☆☆☆
Product that made me a lot of pimples, to avoid makes the skin thanks to
Hymen S.
purchased on 30/05/2019
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1/5
★☆☆☆☆
I don't like to dry the skin
Saida N.
purchased on 05/06/2019
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1/5
★☆☆☆☆
Product to be leaked. Many people having "sold" the benefits of this product I was tempted by the soap and cream. After two weeks of use during which I persisted (it was said that these products brought out the pimples to eliminate them definitively afterwards) I finally gave up. My skin has never been worse. Pimples all over the place and I've never had acne. Red blotches and more. I'm aware that every person is different and that reactions and results can differ from person to person, but I just want to say that for my part, it has ruined my skin and the products are still very expensive compared to what you can find on many organic sites, selling products with almost the same compo and for a budget up to 3x cheaper.
Bérénice Salomé L.
purchased on 06/06/2019
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1/5
★☆☆☆☆
I'm really disappointed, because I had high expectations from the products I've heard so much about. Unfortunately I don't see any change, on the contrary my skin is even worse and the precious cream is causing pimples.
Kahina R.
purchased on 23/05/2019
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1/5
★☆☆☆☆
Delivery not made at home as indicated but in a relay point located 40min away! Impossible to pick it up due to the reduced track hours (9h-12h) ???
Mathilde B.
purchased on 21/05/2019
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