/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Still not collected
Delphine D.
purchased on 15/08/2024
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1
/5
★☆☆☆☆
Goods not received. Communication with customer service not satisfactory
Rhonda S.
purchased on 15/08/2024
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1
/5
★☆☆☆☆
I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.
Omar C.
purchased on 15/08/2024
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1
/5
★☆☆☆☆
My skin is unfortunately worse since I started using your products.
Mélanie P.
purchased on 15/08/2024
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1
/5
★☆☆☆☆
I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service
Laure S.
purchased on 22/07/2024
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1
/5
★☆☆☆☆
I have not received the order .....
Yohann M.
purchased on 13/08/2024
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1
/5
★☆☆☆☆
I still haven't received my parcel
Celine D.
purchased on 02/08/2024
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1
/5
★☆☆☆☆
Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either
Maria S.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
Disappointed with the shampoo, which makes hair super heavy and smells really bad.
Daniel T.
purchased on 10/08/2024
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1
/5
★☆☆☆☆
The products don't suit me.....they burn me..too bad.
Florence M.
purchased on 09/08/2024
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1
/5
★☆☆☆☆
I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔
Rosa B.
purchased on 06/08/2024
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1
/5
★☆☆☆☆
Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented
Elke P.
purchased on 07/08/2024
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1
/5
★☆☆☆☆
Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!
Soléna G.
purchased on 07/08/2024
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1
/5
★☆☆☆☆
I have not received my order.
Seham E.
purchased on 07/08/2024
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1
/5
★☆☆☆☆
Unfortunately, I don't like the product at all
Swetlana K.
purchased on 06/08/2024
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1
/5
★☆☆☆☆
Order not received!
Marjolaine G.
purchased on 06/08/2024
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1
/5
★☆☆☆☆
I have not received my order but have been sent the wrong package. I haven't heard from support for a week, no one has responded.
Charlotte P.
purchased on 06/08/2024
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1
/5
★☆☆☆☆
Very small product for its price
Deborah N.
purchased on 02/08/2024
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1
/5
★☆☆☆☆
The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.
Yvonne W.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
Delivery took too long
Diez E.
purchased on 02/08/2024
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1
/5
★☆☆☆☆
Unfortunately, the goods have not yet arrived. And no one has contacted me either.... Unfortunately, I cannot give a positive rating.
Sarah M.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
Out of the 3 products I received, I'm disappointed with 2 of them, as they leave a greasy film on my skin that I don't like at all.
Aurelie S.
purchased on 30/07/2024
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1
/5
★☆☆☆☆
Has not had the promised effect.
Sarah O.
purchased on 31/07/2024
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1
/5
★☆☆☆☆
With the code I was supposed to receive a free make-up remover but I didn't.
Sarah R.
purchased on 29/07/2024
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1
/5
★☆☆☆☆
Unfortunately, my order has still not arrived after a month.
Tamara F.
purchased on 29/06/2024
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1
/5
★☆☆☆☆
I have not received my parcel. Is this normal?
Emilie V.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
I have not received my order... where is it ?
Clarin M.
purchased on 18/07/2024
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1
/5
★☆☆☆☆
Order never received despite complaint ...
Clarisse B.
purchased on 06/07/2024
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1
/5
★☆☆☆☆
Parcel delivered to parcel store despite giving our address for shipping. Parcel store closed could not pick up parcel now I was told in an e-mail parcel was not picked up will be sent back and we should pay the new shipping so that the package can be sent again. The whole thing is very questionable.
Najat F.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
The parcel hasn't arrived yet and the status at chronopost hasn't changed for days!!!! In addition, shipping is expensive and even more expensive if you order directly to your home! Not possible these days! I really hope that the parcel arrives at all!
Nicole D.
purchased on 24/07/2024
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