/10
★★★★★
based on 76621 reviews published
★★★★★
based on 76621 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Too bad my skin doesn't tolerate soap and feels slightly burnt.
Sabrina B.
purchased on 07/02/2024
Translated review
3
/5
★★★☆☆
I received my order incomplete so I sent several emails but no response.
Estelle I.
purchased on 07/02/2024
Translated review
2
/5
★★☆☆☆
I'm running out of products
Elodie Y.
purchased on 06/02/2024
Translated review
3
/5
★★★☆☆
I was supposed to have a gift in my parcel but it wasn't there.
Anaïs T.
purchased on 05/02/2024
Translated review
2
/5
★★☆☆☆
There was a problem with my order. I received a product that I had not ordered and did not receive another that I had ordered. No news from customer service.
Noëlla L.
purchased on 03/02/2024
Translated review
3
/5
★★★☆☆
Not all products are suitable for my skin
Marion S.
purchased on 03/02/2024
Translated review
3
/5
★★★☆☆
Even more buttons ...
Maelys H.
purchased on 03/02/2024
Translated review
2
/5
★★☆☆☆
Fast shipping is good, but when an item is missing it's not so good.
Maeliss L.
purchased on 04/02/2024
Translated review
2
/5
★★☆☆☆
Frankly, the goat's milk soap is great, I can see the results, and the oil-free cream that I bought with it is top-notch. When I put it on, it dries fairly quickly and doesn't look like I've used cream, but I'm only giving it 2 stars because the oil-free cream comes in very small quantities, and it's still expensive even with a 40% discount.
Djannat Z.
purchased on 05/01/2024
Translated review
3
/5
★★★☆☆
Among other things, I ordered the soap thinking that given the price it was at least sold in a container... It's in Tupperware! Pakaging to review...
Myriam D.
purchased on 31/01/2024
Translated review
3
/5
★★★☆☆
What's a shame is that the push of my cleansing milk
Stéphanie J.
purchased on 31/01/2024
Translated review
3
/5
★★★☆☆
I've just started the soap
Dieynaba N.
purchased on 30/01/2024
Translated review
3
/5
★★★☆☆
Good reception of ordered products
Naouel B.
purchased on 26/01/2024
Translated review
3
/5
★★★☆☆
I took the soap, the day cream and the cleansing milk. The mouse soap washes the face well, but I don't like the smell at all. The day cream moisturizes well, but I also don't like the smell at all, and I don't know if I'm going to finish it.
Sylvie D.
purchased on 24/01/2024
Translated review
3
/5
★★★☆☆
The soap is great but the cream doesn't moisturize my face enough in the morning and neither does the oil, which is a shame because the oil smells really good. The peeling ok
Véronique L.
purchased on 20/01/2024
Translated review
2
/5
★★☆☆☆
Order has not yet arrived or has apparently been lost
Jana H.
purchased on 20/01/2024
Translated review
2
/5
★★☆☆☆
I have a real physical mailing address that all parcel services know, but not Pinup Secret's shipping department. So I can't place >orders to my address and have to find another address from friends. Furthermore, I cannot reset my password. It does ask for the registered email address for a password reset link. But there is definitely no email with the reset link.
Manuel S.
purchased on 12/01/2024
Translated review
2
/5
★★☆☆☆
Products were missing from my order, although there was a written apology, this was not necessarily customer-friendly.
Melanie S.
Translated review
2
/5
★★☆☆☆
I bought the goat's milk soap after seeing how many people successfully treat their reddened skin etc. Unfortunately, it doesn't help me at all. Unfortunately, it doesn't help me at all. If I leave it on a little longer, my skin also starts to burn. I wouldn't buy it again.
Maren H.
Translated review
3
/5
★★★☆☆
The lid of the Crème sans Huile always pops open. For 29 euros without a code, this should be solved a little better. The feeling on the skin after use is also not what I expected. The goat's milk soap is super pleasant and very economical.
Nina H.
Translated review
2
/5
★★☆☆☆
Unfortunately, the order has not yet arrived
Ilonka W.
purchased on 16/01/2024
Translated review
2
/5
★★☆☆☆
My peeling gel is lumpy and crumbly. I rather suspect that it was expired. It's a shame that these are not inexpensive products.
Isabeau B.
Translated review
3
/5
★★★☆☆
Delivery via GLS was unsatisfactory
Alexandra V.
Translated review
2
/5
★★☆☆☆
It may work for some, but for me the goat's milk soap is far too drying (despite having oily/mixed skin). It destroyed my skin barrier a little, even though I diligently applied the matching cream (Creme Sans Huile) afterwards. The cream also rolled off if I didn't want to use it on its own (without any other potential cream or serum). But what is great is the scent of the products.
Bianca K.
Translated review
2
/5
★★☆☆☆
Product is great - but poor customer service
Tanjsa S.
Translated review
3
/5
★★★☆☆
The product arrived and was as expected. However, the entire exchange of information after the order was only in French, so I couldn't understand anything without an additional translator. If the ordering process works in German or English, it would also make sense to send further emails in these languages.
William M.
Translated review
3
/5
★★★☆☆
Parcel received very quickly, excellent product
Morgane L.
purchased on 12/01/2024
Translated review
3
/5
★★★☆☆
The lids of the Creme Sans Huile bottles cannot be closed properly on any flat surface. They keep going up so that the lid only sits on top each time. This is particularly inconvenient when you are out and about and have the cream in your bag, as the lid then falls off every time and the bottle lies open in the bag. However, the product itself is highly recommended.
Kim L.
purchased on 08/01/2024
Translated review
2
/5
★★☆☆☆
Unfortunately, one product was missing and I couldn't reach anyone by phone.
Alena M.
Translated review
2
/5
★★☆☆☆
I am generally satisfied, great products! I've been ordering for a long time. One product was missing from a delivery and I didn't get a replacement. Instead, I had to "prove" in a complicated way that something was missing. As if I was missing a foot cream...
Nina Elisabeth K.
Translated review