/10
★★★★★
based on 74325 published reviews
★★★★★
based on 74325 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Unfortunately, the formula has been changed. Even with the cream, the soap dries out my face too much. Too bad, because it was simply great with the old formula.
Sarah Helena R.
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1/5
★☆☆☆☆
They deliver opened products. The handling of the complaint ,VERY BAD. Never order again!!!!
Christa C.
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1/5
★☆☆☆☆
Order bad.
Elfi N.
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1/5
★☆☆☆☆
I would never order again! Customer service is so miserable I waited 11 weeks for my refund. I had to write 10 emails and still got no answer. Never again
Julia K.
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1/5
★☆☆☆☆
Two times in a row no parcel received and ended up with something else in the parcel than ordered. The service did not help and the costs for reshipping to the address had to be paid by the customer when ordering again.
Rebecca A.
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1/5
★☆☆☆☆
I never received my order.
Sina S.
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1/5
★☆☆☆☆
Unfortunately, it did more harm to my skin than good. I thought an initial aggravation was normal but after 3 weeks I had severe acne from the soap although I had no problems with it before. Unfortunately, money was wasted
Gina B.
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1/5
★☆☆☆☆
No stars earned. No tracking number communicated, then I should pay the shipping again because it was at the dpd store for 10 days, but I didn't know when it would arrive there... only French websites indicated on request. Bad bad bad!!! Bad service. I will never order there again
Alina L.
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1/5
★☆☆☆☆
The customer service is outrageous, I had to wait over a month for my package and then had to pick it up myself. Never again
Julia O.
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1/5
★☆☆☆☆
No delivery to the specified address
Flo B.
purchased on 13/01/2024
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1/5
★☆☆☆☆
Smells good and also gets nice and foamy. No better result. Unfortunately very expensive.
Lea B.
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1/5
★☆☆☆☆
Super great skin results, glad to have discovered the Secret range
Daniela K.
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1/5
★☆☆☆☆
Unfortunately I can't tolerate it. I have allergy pimples every time after using it.
Julia R.
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1/5
★☆☆☆☆
We paid for 2 soaps and only received 1
Severine B.
purchased on 19/12/2023
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1/5
★☆☆☆☆
I never received my parcel...
Yona P.
purchased on 18/12/2023
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1/5
★☆☆☆☆
Very disappointed soap break soap box is cracked
Nadege H.
purchased on 17/12/2023
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1/5
★☆☆☆☆
I filed a complaint but no news from the site because one of the products arrived half emptied in the packaging.
Nathalie A.
purchased on 17/12/2023
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1/5
★☆☆☆☆
I took the whole range. Very drying on the skin... including the cream... I expected better.
Samira B.
purchased on 17/12/2023
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1/5
★☆☆☆☆
I was missing 3products for my delivery I had to call to take pictures and wait for the rest of my order.
Marianne A.
purchased on 14/12/2023
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1/5
★☆☆☆☆
I'm still waiting for my parcel
Milla B.
purchased on 14/12/2023
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1/5
★☆☆☆☆
Package not received
Pierre J.
purchased on 14/12/2023
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1/5
★☆☆☆☆
Not so good
Patrice B.
purchased on 13/12/2023
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1/5
★☆☆☆☆
Super beautiful hair care set
Fabienne D.
purchased on 13/12/2023
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1/5
★☆☆☆☆
The product burns when I apply it, + I don't like the smell, I'm disappointed.
Lola P.
purchased on 12/12/2023
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1/5
★☆☆☆☆
I have not received my parcel
Virginie T.
purchased on 11/12/2023
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1/5
★☆☆☆☆
I have not received my order... 293563264 Here is my order number
Kawtar F.
purchased on 25/11/2023
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1/5
★☆☆☆☆
I didn't receive the whole order, it's missing a soap and a kit, total 72 euros!
Abello E.
purchased on 09/12/2023
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1/5
★☆☆☆☆
The parcel arrived completely crushed, disappointed
Naima B.
purchased on 08/12/2023
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1/5
★☆☆☆☆
Dries the skin
Kenza B.
purchased on 09/12/2023
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1/5
★☆☆☆☆
I received the product spilled in the package and I have not received a response to my email.
Sabrina J.
purchased on 05/12/2023
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