/10
★★★★★
based on 927 published reviews
★★★★★
based on 927 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
I'm quite disappointed with the product. I wanted these broken truffles to accompany tagliatelle, but the taste was very very bland, even when eating them directly from a spoon. I don't know if it's a defect of the product, but there was almost no truffle taste.
Frederic F.
purchased on 24/10/2024
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2/5
★★☆☆☆
White truffle really not terrible, desolécar we were happy to taste them
Karine R.
purchased on 30/09/2024
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3/5
★★★☆☆
Perfect merchandise but arrived 24 hours late with no information from chronofresh, who could not be reached.
Michel B.
purchased on 25/09/2024
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2/5
★★☆☆☆
We were disappointed by the truffle tasting; it was good but not wow! Considering the price, we expected better. Thank you
Bertrand V.
purchased on 27/07/2024
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Answer from
Plantin
Good morning, sir,
Thank you for taking the time to give us your feedback.
We are sorry that your experience was not satisfactory. Could you tell us a little more about how you ate your fresh truffles (in which dish, if they were cooked, for how many people)?
We attach great importance to customer satisfaction, which is why it's vital for us to understand your disappointment and take it into account with a view to continuous improvement.
Wishing you an excellent day.
Yours sincerely
The Plantin Team
Thank you for taking the time to give us your feedback.
We are sorry that your experience was not satisfactory. Could you tell us a little more about how you ate your fresh truffles (in which dish, if they were cooked, for how many people)?
We attach great importance to customer satisfaction, which is why it's vital for us to understand your disappointment and take it into account with a view to continuous improvement.
Wishing you an excellent day.
Yours sincerely
The Plantin Team
3/5
★★★☆☆
It was a gift and I had specified it well, but I received it with the invoice inside and there was no personalized message for my mother.
Zoe R.
purchased on 23/06/2024
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Answer from
Plantin
Hello, we're very sorry to hear about your disappointment. We encountered a computer bug on the day of your order, for which we obviously take full responsibility, which explains the situation. We apologize for the inconvenience. Please do not hesitate to come back to us to find a solution that suits you. Have a nice day, the Plantin team
3/5
★★★☆☆
Truffle delivered in good condition but unfortunately not very fragrant.
Benoit M.
purchased on 18/03/2024
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3/5
★★★☆☆
No taste, I don't recommend
Romain B.
purchased on 09/09/2023
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Answer from
Plantin
Hello Sir, We are very sorry to hear about your disappointment with your order. Can you tell us more about the products concerned, as your order was quite varied? I remain at your disposal for any further information and wish you an excellent day. Yours sincerely, La Maison Plantin
2/5
★★☆☆☆
No taste
Michel J.
purchased on 15/12/2023
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Answer from
Plantin
Hello, can you please tell me how many people you used this jar for? I see that you bought a 15g jar and a 30g jar of extra brushed truffles. For information, we recommend 15g for a dish for 1 person maximum, as the heat treatment (appertization) will have annihilated the truffle's aromas, so it's all the more important to respect this weight. We regret that your experience with this product did not live up to your expectations. If you like black truffles, you're probably used to eating them fresh. However, this product is appertized, having undergone two heat treatments in order to preserve the truffles for several years. These truffles are therefore cooked, with organoleptic qualities quite different from those of fresh truffles. You'll also have noticed that their appearance is very different from that of fresh truffles: the flesh of appertized truffles is black, with no marbling. This appertization also affects the smell: when opened, there is generally little or no smell, which is normal. Similarly, we tend to consume truffle-derived products that are flavored (oils, salts, etc.); as such, they will be much stronger in taste than the raw truffle, which remains subtle and light on the palate. It's also important to point out that this is a product that needs to be worked on: the smell and taste of these canned truffles develop when they come into contact with heat, or when they are infused in a fatty substance (butter or cheese, for example), hence the need to add them to a hot dish at the last moment, just before serving, or to let them infuse in the fatty substance for 24 to 48 hours before eating. They should never be added at the beginning or in the middle of cooking, for example, as this will destroy all their flavor. I hope these explanations have given you the answers to your questions, and we remain at your disposal should you have any further requests or queries. I wish you an excellent day. Sincerely, La Maison Plantin
2/5
★★☆☆☆
Very unconvincing first purchase, as the fresh truffles were a huge disappointment, with little smell and no flavour.
Florence B.
purchased on 17/01/2024
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3/5
★★★☆☆
Disappointed with the quality of the truffles
Christian R.
purchased on 07/01/2024
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3/5
★★★☆☆
Perfect navigation but the truffles ordered were not very tasty
Florence D.
purchased on 21/12/2023
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3/5
★★★☆☆
I thought I'd have a nice 50g truffle, or two medium-sized ones, but in fact I received 9 very small truffles to make 50g. Not easy to make nice strips with that ... disappointed.
Olivier F.
purchased on 18/12/2023
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3/5
★★★☆☆
Medium
Sylvain H.
purchased on 18/12/2023
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Answer from
Plantin
Hello, We're sorry to read your comment. Could you please give us more details about your experience so that we can better understand your dissatisfaction? As customer satisfaction is our priority, we are always listening to you so that we can continually improve the quality of our services. Sincerely, the Plantin team
3/5
★★★☆☆
The origins of truffles cannot be found
Vincent P.
purchased on 13/06/2023
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3/5
★★★☆☆
The site is beautiful and easy to navigate, and the recipe ideas are great!
Leïla D.
purchased on 23/01/2023
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2/5
★★☆☆☆
Mont d'or truffé sold with a consumption limit. Obligation to consume in a hurry and too strong a taste (cheese). Truffle non-existent....
Hervé M.
purchased on 08/01/2023
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3/5
★★★☆☆
Poor customer service. No communication. I had to call to find out if my order and subsequent email had been processed.
Ghislaine R.
purchased on 06/01/2023
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2/5
★★☆☆☆
Tasteless truffle, fast delivery
Alexandre D.
purchased on 27/12/2022
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3/5
★★★☆☆
Catastrophic Chronofresh delivery: the driver missed several appointments while you waited for him all day because no one warned you, with lame excuses each time (the driver didn't find the parcel, the parcel wasn't put on the truck and stayed at the depot, the driver didn't have time to come to your house because he had to return to the depot before 4:00 pm....) The fresh truffle shavings are actually quite large pieces of debris, the smell is good but the taste is a little bland and well below the quality expected of fresh black truffles. The summer truffle pasta is good and as expected.
Jean-charles B.
purchased on 07/12/2022
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2/5
★★☆☆☆
I asked for a deferred delivery, plantin's reply: the price of truffles changes every day, so it's not possible. No more possibility of cancelling the order and taking it back later.
Daniel D.
purchased on 10/12/2022
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3/5
★★★☆☆
Easy to access and well organized
Bernard R.
purchased on 29/11/2022
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3/5
★★★☆☆
Medium
Acheteur Vérifié
purchased on 10/08/2022
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2/5
★★☆☆☆
Products received not very fresh. In addition, the quality of the mandolin is questionable, in fact it is impossible to have an equal blade setting on each side, a difference of more than one millimetre.
Acheteur Vérifié
purchased on 06/08/2022
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3/5
★★★☆☆
Very well designed and easy to use
Acheteur Vérifié
purchased on 21/01/2022
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3/5
★★★☆☆
We were disappointed by the quality of the truffles.
Acheteur Vérifié
purchased on 09/02/2022
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3/5
★★★☆☆
Correct site
Acheteur Vérifié
purchased on 04/02/2022
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2/5
★★☆☆☆
Well-designed site
Acheteur Vérifié
purchased on 23/02/2022
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3/5
★★★☆☆
Order delivered quickly. But unfortunately the truffles had little taste. Disappointing for the price.
Acheteur Vérifié
purchased on 07/02/2022
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3/5
★★★☆☆
Another delivery problem and a response from plantin that left me stunned: "we didn't make the delivery, we gave the parcel to the carrier".
Acheteur Vérifié
purchased on 17/12/2021
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3/5
★★★☆☆
ALL CLEAR.
Acheteur Vérifié
purchased on 11/12/2021
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