/10
★★★★★
based on 1192 reviews published
★★★★★
based on 1192 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very good product, many thanks
Michel S.
purchased on 18/02/2025
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1
/5
★☆☆☆☆
The truffles were tasteless.
Philippe L.
purchased on 16/02/2025
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Answer from Plantin
Sir,
We are sorry to hear that your experience did not live up to your expectations. The quality of our truffles is a priority, and we take your comment very seriously.
Our customer service is available Monday to Saturday, 10am to 12pm and 1:30pm to 6:30pm. We would have liked to have had the opportunity to talk to you beforehand, so that we could better understand your feelings and come up with a solution.
Rest assured that we will pass on your feedback to our team to analyze the situation. Please do not hesitate to contact us directly, we would be delighted to discuss the matter with you.
Best regards,
The Plantin Team
We are sorry to hear that your experience did not live up to your expectations. The quality of our truffles is a priority, and we take your comment very seriously.
Our customer service is available Monday to Saturday, 10am to 12pm and 1:30pm to 6:30pm. We would have liked to have had the opportunity to talk to you beforehand, so that we could better understand your feelings and come up with a solution.
Rest assured that we will pass on your feedback to our team to analyze the situation. Please do not hesitate to contact us directly, we would be delighted to discuss the matter with you.
Best regards,
The Plantin Team
1
/5
★☆☆☆☆
Although this is the 3rd or 4th time I've ordered fresh truffles from Plantin in February, I found the quality of this shipment really inadequate, even mediocre, as if the truffles weren't ripe. They were almost odorless with very little flavor. Really disappointing.
Pierre B.
purchased on 16/02/2025
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Answer from Plantin
Dear Sir,
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
1
/5
★☆☆☆☆
Hello, Following my order, I received 3 truffles. One of them went straight into the garbage can, rotten and limp. In a box of button mushrooms, I don't care, but here. We shouldn't get into the habit of putting the wrong pieces in mail-order sales. For me, it's over... Have a nice day.
Laurent N.
purchased on 18/12/2024
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1
/5
★☆☆☆☆
No taste at all. I am very disappointed
Laure G.
purchased on 17/12/2024
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1
/5
★☆☆☆☆
The truffles I received had no taste and no smell !!! Which is the last straw for a truffle !!!
Michele C.
purchased on 15/12/2024
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1
/5
★☆☆☆☆
I bought a fresh truffle on paper and received a truffle from a freezer. No taste and no scent. I had a good experience ordering from vente privée and wanted to try again. Bad idea
Tagla S.
purchased on 02/12/2024
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1
/5
★☆☆☆☆
Very disappointed, both with the format and the taste
Christophe C.
purchased on 26/11/2024
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1
/5
★☆☆☆☆
The truffle was not mature, no white and white at the heart.
Gilles D.
purchased on 28/11/2024
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Answer from Plantin
Hello, we're sorry to hear about your disappointment. We have tried to contact you without success. We are available by e-mail or telephone between 10am and 12pm and 1.30pm and 6.30pm to discuss your request (the store is closed today for inventory, our advisers will be available tomorrow). Have a nice day, the Plantin team
1
/5
★☆☆☆☆
Soft truffles
Patrice C.
purchased on 24/11/2024
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1
/5
★☆☆☆☆
Salt with summer truffle not so good to be polite.
Christian L.
purchased on 08/09/2024
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Answer from Plantin
Hello Sir, thank you for taking the time to leave a review. Can you tell me more about your disappointment? We are committed to understanding dissatisfaction so that we can improve our products and services. Thank you and have a nice day. The Plantin team
1
/5
★☆☆☆☆
Alas, I was poisoned by a truffle that wasn't any good. nothing serious, but I was sick for several days. after that, things can happen...
Laetitia B.
purchased on 22/06/2024
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1
/5
★☆☆☆☆
I'm disappointed. The summer truffles I recently bought from you are inedible: 21-05-2024. They have absolutely no taste. They taste bland. Trash! Sorry for my money. Never again.
Anne Marie D.
purchased on 17/05/2024
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1
/5
★☆☆☆☆
DEGEULASSE
Yves A.
purchased on 13/05/2024
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1
/5
★☆☆☆☆
Very disappointed: no taste and no smell! I don't know if they were last picked, but they didn't seem to be very fresh.
Marie-claire W.
purchased on 12/12/2023
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1
/5
★☆☆☆☆
The chronost delivery man said I refused the order and returned the parcel: I was at home all day !!!! My New Year's Eve recipe has been compromised
Stephane R.
purchased on 16/12/2023
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1
/5
★☆☆☆☆
With a major delivery problem we had some doubts about the freshness of the truffles, so we preferred to throw them away. I won't be repeating the experience.
Micke C.
purchased on 01/11/2023
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1
/5
★☆☆☆☆
Delivery was supposed to be free from 50€ purchase I still paid 14€ fdp
Farid A.
purchased on 16/07/2023
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Answer from Plantin
Hello, we offer free delivery on orders over €50 shipped by Colissimo or Chronofresh only. As it happens, you chose Chronopost à domicile as your carrier. To benefit from free delivery, you should have chosen Colissimo!
1
/5
★☆☆☆☆
The truffles weren't ripe at all
Florence S.
purchased on 27/05/2023
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1
/5
★☆☆☆☆
The bag was damp, which is never a good sign, and on opening the truffles were very lightly veined with white. One out of three had been cannibalized, so the others had not been checked. I don't recommend it and I'm terribly disappointed. I'll never order anything from this site again and I'll make sure that plantin gets very bad publicity among my acquaintances.
Yohan M.
purchased on 05/02/2023
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1
/5
★☆☆☆☆
Ordered truffle extra and recu truffles 20 gr
Norbert E.
purchased on 16/12/2022
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1
/5
★☆☆☆☆
Ordered on Wednesday to leave on vacation Friday evening. Delivery on Saturday! Impossible to order a mandolin and oil at the same time as the truffles.
Acheteur Vérifié
purchased on 09/02/2022
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Answer from Plantin
Hello Sir, I'm sorry to read your dissatisfaction. Concerning the delivery time, it is indicated on the website and in the T&C that you have accepted that we have 24 to 72 hours to prepare and hand over your parcel to the sender; to this must be added the delivery time, which in this case is 24 to 48 hours as the parcel was sent via Chronofresh. In your case, we expect to receive your parcel within 72 hours of placing your order, which is on target. As for the additional products that you were unable to order at the same time as your fresh truffles, this was indeed a technical bug that has since been resolved. I hope you were completely satisfied with the truffles you received, and please do not hesitate to contact us if you have any questions. Sincerely yours, The PLANTIN Team.
1
/5
★☆☆☆☆
I still haven't received my oil ???
Acheteur Vérifié
purchased on 03/12/2021
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1
/5
★☆☆☆☆
I still haven't received my parcel and I'm going to get paypal involved with which I paid.
Acheteur Vérifié
purchased on 30/08/2021
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Answer from Plantin
Hello Sir, Our customer service department has tried to contact you by telephone and has also sent you an e-mail. There seems to have been some confusion regarding your order. 1. You have indeed tried to place an order on our site, but it was unsuccessful because your payment has not been processed. The status of your order is /"Cancelled/" (you should have received an e-mail). 2. You mention Paypal in your review, but we don't currently offer this payment method. Perhaps you bought from another site? In any case, we did not ship your order because it was never paid for. Please check your statements for confirmation. We remain at your entire disposal, Sincerely The PLANTIN team
1
/5
★☆☆☆☆
Truffles poorly packed, no cold pack. Chronopost delayed.
The taste was weak or non-existent - only the smell remained.
Disappointed ...
Acheteur Vérifié
purchased on 12/03/2021
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1
/5
★☆☆☆☆
I didnt receive anything after 4 days even with the so called dhl express, very disappointed!
Acheteur Vérifié
purchased on 06/02/2021
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1
/5
★☆☆☆☆
Delivery time much too long for my taste if you operate in the same way with your truffles people have to receive them for Easter having ordered them at Christmas.
Acheteur Vérifié
purchased on 21/12/2020
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1
/5
★☆☆☆☆
On the negative side, I'd like to mention the delivery aspect: although I paid for my order to be delivered to my home, I was notified by sms that the deliveryman had tried to deliver the parcel on the scheduled day, but had been unable to do so due to the absence of someone at home. That day, however, I didn't leave my home and I didn't receive any sms (or telephone) notification from the deliveryman that he was coming to deliver. I consider that the home delivery service has not been rendered. The charge by Chronopost (included in the price of my order with Plantin) is therefore unjustified.
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Truffles arrive frozen 🤷
Acheteur Vérifié
purchased on 10/12/2020
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1
/5
★☆☆☆☆
No aroma, no taste, truffles filled with water, what a disappointment!
Acheteur Vérifié
purchased on 04/12/2020
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