/10
★★★★★
based on 1192 reviews published
★★★★★
based on 1192 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Late delivery.
Brigitte P.
purchased on 01/03/2025
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3
/5
★★★☆☆
For 50 g =3 truffles: you could have used 12 peas An option with the number of truffles would be useful...
H K.
purchased on 24/02/2025
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3
/5
★★★☆☆
Tasteless truffle
Constant G.
purchased on 24/02/2025
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3
/5
★★★☆☆
A little disappointed by the taste of the truffles, which lacks power.
Stéphane T.
purchased on 16/02/2025
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2
/5
★★☆☆☆
A little surprised when I opened the sachet: no smell. A little smell a few hours later. Very very little taste. Disappointed ... Not what I knew and picked up when I was young (in Ardèche), or gave away a few years ago.
Bernard L.
purchased on 02/02/2025
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Answer from Plantin
Hello Sir, thank you for taking the time to leave your review. Have you contacted our customer service department? I'll pass on your contact details so that we can get back to you as soon as possible. Sincerely, the Plantin team
3
/5
★★★☆☆
This time the truffles lacked flavour!
Lionel E.
purchased on 23/01/2025
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3
/5
★★★☆☆
Shipment within 24-48 hours, not the next day before 1pm...
Matthieu S.
purchased on 22/01/2025
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3
/5
★★★☆☆
I've already ordered truffles several times online and this time I'm very disappointed, especially as I'd opted for the EXTRA quality. The smell was fine, but the taste was very disappointing considering the price. And the packaging wasn't exceptional either. For the same price or even less, I can find it in shops in Belgium. DON'T FORGET YOUR TYPE OF PRODUCT.
Vincent D.
purchased on 16/12/2024
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Answer from Plantin
Hello Sir, thank you for taking the time to leave your comment. We are surprised to read that you chose the quality of your truffles knowing that we do not offer the option on our website. The term "extra" simply refers to the visual aspect of the truffle, which must be round and regular enough to be defined as an extra quality truffle. In no way does this affect the taste and fragrance of the fresh truffle. Packaging is the most conventional for fresh truffles. It's all about keeping the product, which is perishable, in suitable packaging for transport, nothing more. Don't forget that we have a customer service team available by e-mail or telephone during store opening hours to answer your questions and find a solution. Sincerely, The Plantin Team
2
/5
★★☆☆☆
Tasteless truffles. Very disappointing at this price.
Carine L.
purchased on 15/01/2025
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Answer from Plantin
Hello Madam, we're sorry to hear about your disappointment. We have tried to contact you several times without success. Our customer service is available by phone and e-mail if you wish to discuss this matter. Have a nice day, the Plantin team
2
/5
★★☆☆☆
Hello, As I reported to customer service, the truffles I received were beautiful but lacked smell and flavor. I usually buy Melanosporum from Plantin, and all my guests were disappointed. I regret Plantin's lack of commercial gesture.
Pierre V.
purchased on 03/01/2025
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Answer from Plantin
Hello Sir, we're sorry and surprised to read your comment. We did indeed make a gesture towards you, even if it obviously didn't suit you. We remain at your disposal to discuss any issues you may have. Have a nice day, the Plantin team
2
/5
★★☆☆☆
Disappointed by the truffle cheese.
Sonia D.
purchased on 11/12/2024
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Answer from Plantin
Hello, we're sorry to hear about your disappointment with the truffle brie. Our customer service department has contacted you by e-mail to discuss the reasons for your dissatisfaction. Have a nice day, the Plantin team
2
/5
★★☆☆☆
As truffle lovers, we couldn't find the taste or aroma of truffles. We're sorry, but we won't be doing this again!
Michel M.
purchased on 20/12/2024
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Answer from Plantin
Hello, we are sorry to hear of your disappointment. As we discussed by e-mail, it seems that the recommendations provided in the guide to using canned truffles have not been respected. Indeed, canned truffles are a product that requires very special attention, whether in terms of the proportion used in a dish or its cooking. A minimum of 10-15g of canned truffle per person is required, and a minimum of 10% for a preparation (butter, sauce, etc.). All this information is detailed in our guide, which is sent in each parcel containing appertized truffles. Should you have any further questions, please do not hesitate to contact us. The Plantin team
3
/5
★★★☆☆
Hello Very disappointed with the truffle brisure which had no taste and no flavour.
Stéphane M.
purchased on 09/12/2024
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3
/5
★★★☆☆
A particularly refined tasteless truffle.
Laurent C.
purchased on 19/12/2024
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3
/5
★★★☆☆
5 stars for the delivery. 1 star for the truffle, which tasted as good as a Chinese truffle... my dish tasted almost nothing like it 🙁
Gregory E.
purchased on 18/12/2024
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2
/5
★★☆☆☆
Truffles not vacuum-packed and therefore far too moist
Guy L.
purchased on 18/12/2024
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3
/5
★★★☆☆
The truffles were good. The only downside was the delivery! Chronofreche were two days late in delivering and I even had to pick them up myself from the depot on the third day! Unacceptable! Plantin has nothing to do with it, but it's up to you to pass on our dissatisfaction. Sincerely
François-xavier P.
purchased on 17/12/2024
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2
/5
★★☆☆☆
Disappointed! Out of 100g of truffles, about half were of mediocre quality, as if they had been kept too long before dispatch. We ate them 24 hours after receipt.
Christine B.
purchased on 13/12/2024
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3
/5
★★★☆☆
The package arrived but, contrary to the very clear instructions about the recipient, it was delivered to a person in the apartment building where I live, NOT designated by me as recipient or substitute ! I remember that there is privacy ! But the worst thing is that the person to whom my order was left, delivered it to my partner, thus ruining my surprise for Christmas! A total disaster! As for the condition of the contents, I still don't know, because the package will be opened on Christmas Day...at least that!!!
Simona P.
purchased on 06/12/2024
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3
/5
★★★☆☆
Having ordered, in addition to a truffle, a gift box for 5€, I received a disproportionate and ridiculously inadequate gift box / size of the truffle intended to make a Christmas gift. I'm disappointed with this process. Having
Claire V.
purchased on 01/12/2024
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2
/5
★★☆☆☆
I'm quite disappointed with the product. I wanted these broken truffles to accompany tagliatelle, but the taste was very very bland, even when eating them directly from a spoon. I don't know if it's a defect of the product, but there was almost no truffle taste.
Frederic F.
purchased on 24/10/2024
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2
/5
★★☆☆☆
White truffle really not terrible, desolécar we were happy to taste them
Karine R.
purchased on 30/09/2024
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3
/5
★★★☆☆
Perfect merchandise but arrived 24 hours late with no information from chronofresh, who could not be reached.
Michel B.
purchased on 25/09/2024
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2
/5
★★☆☆☆
We were disappointed by the truffle tasting; it was good but not wow! Considering the price, we expected better. Thank you
Bertrand V.
purchased on 27/07/2024
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Answer from Plantin
Good morning, sir,
Thank you for taking the time to give us your feedback.
We are sorry that your experience was not satisfactory. Could you tell us a little more about how you ate your fresh truffles (in which dish, if they were cooked, for how many people)?
We attach great importance to customer satisfaction, which is why it's vital for us to understand your disappointment and take it into account with a view to continuous improvement.
Wishing you an excellent day.
Yours sincerely
The Plantin Team
Thank you for taking the time to give us your feedback.
We are sorry that your experience was not satisfactory. Could you tell us a little more about how you ate your fresh truffles (in which dish, if they were cooked, for how many people)?
We attach great importance to customer satisfaction, which is why it's vital for us to understand your disappointment and take it into account with a view to continuous improvement.
Wishing you an excellent day.
Yours sincerely
The Plantin Team
3
/5
★★★☆☆
It was a gift and I had specified it well, but I received it with the invoice inside and there was no personalized message for my mother.
Zoe R.
purchased on 23/06/2024
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Answer from Plantin
Hello, we're very sorry to hear about your disappointment. We encountered a computer bug on the day of your order, for which we obviously take full responsibility, which explains the situation. We apologize for the inconvenience. Please do not hesitate to come back to us to find a solution that suits you. Have a nice day, the Plantin team
3
/5
★★★☆☆
Truffle delivered in good condition but unfortunately not very fragrant.
Benoit M.
purchased on 18/03/2024
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3
/5
★★★☆☆
No taste, I don't recommend
Romain B.
purchased on 09/09/2023
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Answer from Plantin
Hello Sir, We are very sorry to hear about your disappointment with your order. Can you tell us more about the products concerned, as your order was quite varied? I remain at your disposal for any further information and wish you an excellent day. Yours sincerely, La Maison Plantin
2
/5
★★☆☆☆
No taste
Michel J.
purchased on 15/12/2023
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Answer from Plantin
Hello, can you please tell me how many people you used this jar for? I see that you bought a 15g jar and a 30g jar of extra brushed truffles. For information, we recommend 15g for a dish for 1 person maximum, as the heat treatment (appertization) will have annihilated the truffle's aromas, so it's all the more important to respect this weight. We regret that your experience with this product did not live up to your expectations. If you like black truffles, you're probably used to eating them fresh. However, this product is appertized, having undergone two heat treatments in order to preserve the truffles for several years. These truffles are therefore cooked, with organoleptic qualities quite different from those of fresh truffles. You'll also have noticed that their appearance is very different from that of fresh truffles: the flesh of appertized truffles is black, with no marbling. This appertization also affects the smell: when opened, there is generally little or no smell, which is normal. Similarly, we tend to consume truffle-derived products that are flavored (oils, salts, etc.); as such, they will be much stronger in taste than the raw truffle, which remains subtle and light on the palate. It's also important to point out that this is a product that needs to be worked on: the smell and taste of these canned truffles develop when they come into contact with heat, or when they are infused in a fatty substance (butter or cheese, for example), hence the need to add them to a hot dish at the last moment, just before serving, or to let them infuse in the fatty substance for 24 to 48 hours before eating. They should never be added at the beginning or in the middle of cooking, for example, as this will destroy all their flavor. I hope these explanations have given you the answers to your questions, and we remain at your disposal should you have any further requests or queries. I wish you an excellent day. Sincerely, La Maison Plantin
2
/5
★★☆☆☆
Very unconvincing first purchase, as the fresh truffles were a huge disappointment, with little smell and no flavour.
Florence B.
purchased on 17/01/2024
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3
/5
★★★☆☆
Disappointed with the quality of the truffles
Christian R.
purchased on 07/01/2024
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