/10
★★★★★
based on 2292 reviews published
★★★★★
based on 2292 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Good product on the site. But when we opened our package I had a lot of damaged cans so a little disappointed for my collection.
Cathy P.
purchased on 26/04/2023
Translated review
Answer from Pop’s America
Hello Cathy,
As exchanged by email, all your cans were carefully wrapped individually with reinforced bubble wrap.
Unfortunately, even with all these reinforcements, transport does not guarantee a problem-free arrival as explained on the site.
In some of the photos you sent us, we couldn't even make out the brand, and in those where we could see the dents, they were on the underside of the can.
Above all, these are consumer products, and we can't afford to exchange or refund a damaged can.
And we'd really like to point out that in your case, we couldn't even see the marks, they were really slight impacts and located far from the face of the can.
Each can is checked before dispatch, as it is individually packaged.
Thank you for your order.
As exchanged by email, all your cans were carefully wrapped individually with reinforced bubble wrap.
Unfortunately, even with all these reinforcements, transport does not guarantee a problem-free arrival as explained on the site.
In some of the photos you sent us, we couldn't even make out the brand, and in those where we could see the dents, they were on the underside of the can.
Above all, these are consumer products, and we can't afford to exchange or refund a damaged can.
And we'd really like to point out that in your case, we couldn't even see the marks, they were really slight impacts and located far from the face of the can.
Each can is checked before dispatch, as it is individually packaged.
Thank you for your order.
3
/5
★★★☆☆
Much more candy than sweet or savoury food, too bad, but a nice package in any case.
Djenna L.
purchased on 23/04/2023
Translated review
Answer from Pop’s America
Hello,
Thank you for your feedback.
Indeed, the box focuses on sweets, as indicated on the item sheet and on the photo. On the savoury side, the box includes chips, mac'n cheese and dried meat, the main US bestsellers.
We could offer more savory items, but some American flavors aren't necessarily the most popular 🙂
Thank you for your feedback.
Indeed, the box focuses on sweets, as indicated on the item sheet and on the photo. On the savoury side, the box includes chips, mac'n cheese and dried meat, the main US bestsellers.
We could offer more savory items, but some American flavors aren't necessarily the most popular 🙂
3
/5
★★★☆☆
Expensive product
Samuel B.
purchased on 14/04/2023
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3
/5
★★★☆☆
Interesting articles about potato chips with best-before dates
Fabien F.
purchased on 03/04/2023
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Answer from Pop’s America
Hello,
Thank you for your feedback. We haven't found the products you mention with an expiration date, the date is indicated on each item sheet on the site.
The shortest date on the ten or so flavors you took is June 2023, some go to 2024.
Perhaps you've misread the date, which can be reversed in the US, but in any case you don't have any chips with a date before June. You can check your invoice where all the dates are indicated.
Thank you for your time.
Thank you for your feedback. We haven't found the products you mention with an expiration date, the date is indicated on each item sheet on the site.
The shortest date on the ten or so flavors you took is June 2023, some go to 2024.
Perhaps you've misread the date, which can be reversed in the US, but in any case you don't have any chips with a date before June. You can check your invoice where all the dates are indicated.
Thank you for your time.
3
/5
★★★☆☆
Very disappointed by the products but the service and delivery are top notch.
Dorsaf B.
purchased on 31/03/2023
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3
/5
★★★☆☆
Hello, I received the big box, it would have been better to put in a bubble envelope this negative point of big box for six packs of chewing gum Cdlt.
Soffiane B.
purchased on 08/03/2023
Translated review
Answer from Pop’s America
Hello,
Thank you for your feedback. We totally agree with you. We are in the process of restocking our mini cartons for orders with small products such as chewing gum. We are currently out of stock and have had to use the 25cm cartons for your shipment. We do not use bubble envelopes for food products.
Thank you for your understanding.
Thank you for your feedback. We totally agree with you. We are in the process of restocking our mini cartons for orders with small products such as chewing gum. We are currently out of stock and have had to use the 25cm cartons for your shipment. We do not use bubble envelopes for food products.
Thank you for your understanding.
3
/5
★★★☆☆
Products not bad but it's true that we French have much more flavors damaged package mis quick return of customer service. Quite satisfied.
Tarek Hugo D.
purchased on 07/02/2023
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3
/5
★★★☆☆
Very fast service, really great
Kuro D.
purchased on 23/01/2023
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3
/5
★★★☆☆
One chocolate product broke and was replaced without too much trouble, but another "Snoballs" product with an expiration date well past...2021! I didn't bother asking again for the latter product, as I had eaten a snoball without seeing the expiration date.
Caroline H.
purchased on 16/01/2023
Translated review
Answer from Pop’s America
Good evening,
As explained on the phone, it's not an expiry date on the product but a batch number.
Despite 10 minutes of explaining on the phone, you didn't want to understand, or even accept our explanations.
So once again, the Hostess brand has never published the slightest expiration date or DDM on any of their products for over 40 years, but apparently they did it just for you....
As explained on the phone, it's not an expiry date on the product but a batch number.
Despite 10 minutes of explaining on the phone, you didn't want to understand, or even accept our explanations.
So once again, the Hostess brand has never published the slightest expiration date or DDM on any of their products for over 40 years, but apparently they did it just for you....
3
/5
★★★☆☆
A little disappointing because I ordered 2 monster hoping to receive them in good condition for the collection and one of the two was dented with wrinkles on the monster and scratches otherwise the other nickel
Faustino L.
purchased on 13/01/2023
Translated review
Answer from Pop’s America
Hello,
Thank you for your feedback. It's surprising on the Ultra's because the can material is resistant and the 2 were well wrapped in very resistant bubble wrap as you probably noticed. We try to protect them as much as possible so that they receive as little impact as possible during transport.
Could you send us a photo to see the problem?
Thank you for your feedback. It's surprising on the Ultra's because the can material is resistant and the 2 were well wrapped in very resistant bubble wrap as you probably noticed. We try to protect them as much as possible so that they receive as little impact as possible during transport.
Could you send us a photo to see the problem?
3
/5
★★★☆☆
Compliant products but still expensive
Kassandra K.
purchased on 07/01/2023
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2
/5
★★☆☆☆
The product boxes are damaged, not to mention the formats, which look much larger in photos.
Linsay C.
purchased on 16/12/2022
Translated review
Answer from Pop’s America
Hello,
The products all have the weight indicated, the photos are the photos of the products, nothing more.
Concerning the cotton candy, there are 2 versions, and the one you took even mentions it in the title 28g, and in the description small bag!
Concerning the small box of Nerds, it was indicated in red that some boxes of this batch had impacts.
The boxes of the products are not damaged, just a reference which was indicated.
Thank you for your feedback. Have a nice holiday.
The products all have the weight indicated, the photos are the photos of the products, nothing more.
Concerning the cotton candy, there are 2 versions, and the one you took even mentions it in the title 28g, and in the description small bag!
Concerning the small box of Nerds, it was indicated in red that some boxes of this batch had impacts.
The boxes of the products are not damaged, just a reference which was indicated.
Thank you for your feedback. Have a nice holiday.
3
/5
★★★☆☆
Despite good packaging, several cans are damaged. It's a pity because for a collection it's not great...especially when it's a gift. I hope they'll taste good at least.
Joana C.
purchased on 11/12/2022
Translated review
Answer from Pop’s America
Hello,
Thank you for sending us photos of the cans concerned, as none of the cans on your order were marked with impacts.
It can happen during transport that they suffer impacts, but when they have nothing to start with and given the protection we use, it's very surprising.
I look forward to receiving your photos.
Thank you for sending us photos of the cans concerned, as none of the cans on your order were marked with impacts.
It can happen during transport that they suffer impacts, but when they have nothing to start with and given the protection we use, it's very surprising.
I look forward to receiving your photos.
3
/5
★★★☆☆
A lot of things we didn't like but will try again
Lolita H.
purchased on 08/12/2022
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3
/5
★★★☆☆
For 50 euros, lacks a little product
Sophie C.
purchased on 06/12/2022
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3
/5
★★★☆☆
Bof
Franky M.
purchased on 04/12/2022
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3
/5
★★★☆☆
A little expensive but very fast
Cindy M.
purchased on 01/12/2022
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Answer from Pop’s America
Hello,
Thank goodness we're fast...
Thank goodness we're fast...
2
/5
★★☆☆☆
2 of the 4 jars I ordered were no longer edible and tasted rancid. Very disappointed for this first order. I'm not sure I'll order again, especially considering the prices ...
Marjorie M.
purchased on 15/10/2022
Translated review
Answer from Pop’s America
Good evening,
We are very surprised by your message.
We've sold a lot of spreads, especially the newly produced Bounty, and we've never had a single problem.
They are all stored and displayed in the same way and are part of the same batches.
It's hard to understand how 2 out of 4 jars could taste different.
We tested the 2 today that come from the same production batches and we can't see any problem. What's more, the products are sealed with a film that prevents them from taking in air even if a lid is opened.
Please email [email protected] to discuss this problem.
We are very surprised by your message.
We've sold a lot of spreads, especially the newly produced Bounty, and we've never had a single problem.
They are all stored and displayed in the same way and are part of the same batches.
It's hard to understand how 2 out of 4 jars could taste different.
We tested the 2 today that come from the same production batches and we can't see any problem. What's more, the products are sealed with a film that prevents them from taking in air even if a lid is opened.
Please email [email protected] to discuss this problem.
2
/5
★★☆☆☆
Read the end of the descriptions carefully, because the cans arrive dented!
Claire V.
purchased on 13/10/2022
Translated review
Answer from Pop’s America
Hello,
Sorry to come back to your opinion, but it's not written at the end of the descriptions but in the short description visible on mobile or pc from the start.
If you haven't read the description, we have nothing to do with it. It's indicated in black and white in italics, so that you'll be aware of it as soon as you consult the file. It's specified on each file concerned.
And once again, we'd like to stress that we don't sell collectors' items, but food for consumption.
In fact, you'll find that all the sites offering cans, like us, have reported problems with shocked cans, which is only to be expected since they travel the world by plane, boat or truck, and then leave again and again by parcel post, suffering multiple shocks.
By the way, we replied by email (to your aggressive email) with all the explanations you didn't take the time to give us.
We've also offered to call you, but no reply yet.
We could have tried to find a solution to your problem by talking to you...
Please note that you can return the parcel if it does not suit you within 14 days.
Sorry to come back to your opinion, but it's not written at the end of the descriptions but in the short description visible on mobile or pc from the start.
If you haven't read the description, we have nothing to do with it. It's indicated in black and white in italics, so that you'll be aware of it as soon as you consult the file. It's specified on each file concerned.
And once again, we'd like to stress that we don't sell collectors' items, but food for consumption.
In fact, you'll find that all the sites offering cans, like us, have reported problems with shocked cans, which is only to be expected since they travel the world by plane, boat or truck, and then leave again and again by parcel post, suffering multiple shocks.
By the way, we replied by email (to your aggressive email) with all the explanations you didn't take the time to give us.
We've also offered to call you, but no reply yet.
We could have tried to find a solution to your problem by talking to you...
Please note that you can return the parcel if it does not suit you within 14 days.
3
/5
★★★☆☆
A little expensive
Lena N.
purchased on 03/06/2022
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3
/5
★★★☆☆
A little expensive
Lena N.
purchased on 03/06/2022
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3
/5
★★★☆☆
Far too expensive
Don J.
purchased on 28/04/2022
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Answer from Pop’s America
Hello, Thank you for your feedback. These are the market prices, the cost of getting the goods here is very high. However, you received a nice 15% discount on your order. We take note of your feedback, even though we try to offer fair prices. All the best.
3
/5
★★★☆☆
Two cans did not match... But fast delivery
Coralie M.
purchased on 11/08/2022
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Answer from Pop’s America
Hello, Thank you for your feedback but you were delivered on 18/08 and we have no email from you to report an error between the 18th and today, a week ago. Our computer systems do not indicate any error. Could you please tell us what the problem is? Any photos of the products received to compare with your order? Thank you for your time.
2
/5
★★☆☆☆
Very disappointed small format products for very big price!
Emilie L.
purchased on 10/06/2022
Translated review
Answer from Pop’s America
Hello, Thank you for your surprising feedback. Each product sheet includes size, weight, etc...
This is all indicated in accordance with the regulations. The prices quoted are market prices, you're buying imported products, so of course they don't have the same price as in the USA, because of course they don't cross the world for free.
Especially since the products you've chosen are not surprisingly small. Perhaps you should read the product descriptions and specifications before buying, to avoid disappointment. All the best.
This is all indicated in accordance with the regulations. The prices quoted are market prices, you're buying imported products, so of course they don't have the same price as in the USA, because of course they don't cross the world for free.
Especially since the products you've chosen are not surprisingly small. Perhaps you should read the product descriptions and specifications before buying, to avoid disappointment. All the best.
3
/5
★★★☆☆
1st order of Monster Energy drinks, I'm satisfied with the delivery times but I'll give it another chance for my next order concerning the care taken with the packaging of the cans to avoid shocks 😉
Gilles N.
purchased on 06/06/2022
Translated review
Answer from Pop’s America
Thank you for your order. As explained by email, one of the 2 Monsters purchased was indicated as having suffered shocks before shipment, hence the 25% discount and the message in red advising against purchase for the collection. As for the second, the Kahotic, they arrived damaged, despite being wrapped in bubble wrap, dunnage and double-wall cardboard. It's hard to do more, especially when you invest in high-quality bubble wrap. We take care to protect each can during shipment, but we have no control over shocks during transport. On the conveyors in the carriers' sorting centers, the packages fall several meters when they change direction (6 meters high on average), sometimes finding themselves under packages weighing 30 kg, and even with all this protection, it's difficult to protect the products any better. We do our utmost to prevent this from happening, and 98% of our orders arrive without a hitch, but there is always a risk. Thank you for your attention.
3
/5
★★★☆☆
I would have liked to have more choice on the site because there are products that I did not find. The customer service is great though, responds quickly and takes good care of customers.
Melanie A.
purchased on 18/05/2022
Translated review
Answer from Pop’s America
Good evening, Thank you for your feedback. We offer more than 1,200 references, which is quite substantial. You have sent us several requests to obtain products for you, each time we told you that some products were already on the site and that the others were not possible, as on other competing sites. We had started to select products for you, but in view of the comments left, it doesn't encourage you to go any further. You've rated almost all our products at 1, so what's the point? Is it necessary to give bad marks to every product? We've worked heaven and earth to get your parcel delivered to Guadeloupe, and we find your feedback and ratings very harsh... And you wanted a partnership to send you merchandise free of charge? I think we'll pass... Thank you for your order, but we weren't expecting such a response...
3
/5
★★★☆☆
I had requested a relay delivery downstairs. I ended up having to pick it up 20 minutes away... when my usual retailer was available.
Christele M.
purchased on 23/05/2022
Translated review
Answer from Pop’s America
Good evening, Thank you for your feedback, however we haven't received any email from you concerning this problem. Don't hesitate to let us know when the problem arises. On our side, we have access to the Chronopost interface and I can confirm the refusal of the parcel by your initial relay: SN TECHNOLOGY We have a gps scan of the deliveryman in front of the relay and a refusal stamp from the latter for having too many parcels. As we explain on our website, online sales have been on the rise for several months now, and relays are overloaded and refusing more and more parcels without blocking delivery in their relays with Chronopost. All they have to do is click on a button to cut off their availability on the relay card. So the driver dropped off the parcel as close as possible to the first relay, a 10-minute walk away (yes, we know the area well - we lived in the 15th arrondissement for 10 years). We are sincerely sorry for this inconvenience, and please don't hesitate to let us know, because in the end, every time a rating is 3 or 4, it comes from the carrier. As a result, we judge the carrier and, in this case, the sites that have nothing to do with us, instead of the shipping time and the quality of the service (excluding shipping). We processed your order in less than 24 hours. Thank you again for your confidence.
3
/5
★★★☆☆
The order and delivery were impeccable. However the cans were quite damaged (poc, twist)
Arnaud B.
purchased on 27/04/2022
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Answer from Pop’s America
Hello, We're sorry to hear that the cans were damaged. Unfortunately these are the risks of transport and there's nothing we can do about it. We are investing in double-thickness cardboard boxes, bubble wrap and dunnage, but it's not enough. We understand your dissatisfaction, but as we explain on the delivery methods page, Pop's America does its utmost to ensure that the cans are intact, but they cross the world by boat, by truck, and then by truck again, but in cardboard boxes and not on pallets as they were originally. Thank you for your understanding.
3
/5
★★★☆☆
I don't think it's right that products with an expiration date should be offered for sale, even if they're offered at a reduced price (like the shrimp pringle's I received on 31/03/2022 with an expiry date of 31/03/2022.
Nathalie A.
purchased on 30/03/2022
Translated review
Answer from Pop’s America
Good evening Mme, Selling products that are past their sell-by date in an Anti-Gaspi section is perfectly normal, especially as this is a sell-by date and not a best-before date. In other words, the product up to this date and 6 months after is still edible, but may lose some of its flavor. These potato chips you're talking about were made in September 2021, so they're only 8 months old. We've eaten them again this week, as have other customers, and we've had no complaints about the product, if only because it's special and different from what you find in supermarkets in France. Unlike other sites that sell products with dates 6 months in the past, we inform and explain in a transparent way what effect this can have on taste. In addition, I invite you to consult our catalog, 1245 items, 11 items in the Anti-Gaspi section. What's more, I'd like to add that when you place your order, the date is clearly displayed on the item sheet, and the product can be found in the Anti-Gaspi section with all the necessary explanations. Perhaps you are sensitive to the flavors of products at the end of the date, in which case we invite you to take products with long dates, like 90% of our catalog, at + 6 months. Concerning your remark about selling products with expired dates or best-before dates, this is 100% authorized, and even more so when millions of people are starving, it would be inconceivable for us to throw them away... Thank you for your order, and for your feedback. We hope to see you again. We hope to see you again.
3
/5
★★★☆☆
Order delivered fairly quickly (about 2 weeks). Affordable price but not too generous.
Lou B.
purchased on 18/02/2022
Translated review
Answer from Pop’s America
Hello, Thank you for your feedback. However, I think there's an error in your review, you indicate that we delivered in 2 weeks, whereas you were delivered in 48 hours. You ordered on Friday 18 February at 22:50, the order was shipped on Monday 20 February and delivered on Wednesday 23 February at 14:00 with economy delivery, i.e. 2 days. Words are important, because 2 weeks instead of 2 days is not the same thing. Thank you very much.
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