/10
★★★★★
based on 2267 published reviews
★★★★★
based on 2267 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I ordered the short-dated box: it said to use within 3 weeks. But it wasn't. I received my parcel on 12/12/2024. The box is full... of expired stuff: Lions (Sept 2024), milkybar (Nov 2024), milklicious (Oct 2024), beef rangers (22/08/2024)... It's all there. It was a Christmas present. I'm not going to give expired food! I'm extremely disappointed! Can I return it and get my money back?
Béatrice D.
purchased on 07/12/2024
Translated review
Answer from
Pop’s America
Hello,
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.
That's the point of buying an anti-gaspi box, to have products at 70% off on average.
No text talks about a short date or 3 weeks, it is well written, an anti-gaspi box with products whose DDM and not DLC is exceeded.
That's how it is on any food website.
Why buy an anti-gaspi box and complain that the dates have passed?
Bonne continuation.
1/5
★☆☆☆☆
No snickers! What can I do?
Remy L.
purchased on 20/11/2024
Translated review
Answer from
Pop’s America
What can I do?
Nothing at all.
On the day you placed your order, you received an email warning you that your order was out of stock, with a refund the same day, before the order had even been dispatched...
Nothing at all.
On the day you placed your order, you received an email warning you that your order was out of stock, with a refund the same day, before the order had even been dispatched...
1/5
★☆☆☆☆
The package was incomplete
Amira G.
purchased on 02/10/2024
Translated review
1/5
★☆☆☆☆
Delivery in relay and not home will not be withdrawn because handicapped
Michel G.
purchased on 19/09/2024
Translated review
1/5
★☆☆☆☆
Not at all the products ordered Very bad experience.
Nagui R.
purchased on 22/04/2024
Translated review
1/5
★☆☆☆☆
I don't receive the order quantity, not cool
Séverine B.
purchased on 17/03/2024
Translated review
Answer from
Pop’s America
Hello,
What's the problem? We haven't received an email.
You ordered 13 packs and 2 cans, everything is in order.
Please get back to us.
What's the problem? We haven't received an email.
You ordered 13 packs and 2 cans, everything is in order.
Please get back to us.
1/5
★☆☆☆☆
Disappointed with the box compared to the price I was looking forward to.
Christelle V.
purchased on 04/03/2024
Translated review
Answer from
Pop’s America
Hello,
We're sorry that the mega box didn't suit you, there were over 120€ of products instead of 99€, all the top US brands, the US best sellers, the box was even much better than the photo.
Our apologies.
We're sorry that the mega box didn't suit you, there were over 120€ of products instead of 99€, all the top US brands, the US best sellers, the box was even much better than the photo.
Our apologies.
1/5
★☆☆☆☆
All the bottles and cans have expired. It's a disgrace to sell these products without gas.
Eric B.
purchased on 16/02/2024
Translated review
Answer from
Pop’s America
Hello,
In no case have you bought expired bottles, 3/4 of your order contains Chinese bottles.
The date on the bottles is the date of manufacture, not the expiration date.
This information is given on the website, but also on the flyer you received in your parcel.
All food products from China have this factory date.
All products are recently manufactured, and each date is displayed on the website and on your invoice.
Thank you for your understanding.
In no case have you bought expired bottles, 3/4 of your order contains Chinese bottles.
The date on the bottles is the date of manufacture, not the expiration date.
This information is given on the website, but also on the flyer you received in your parcel.
All food products from China have this factory date.
All products are recently manufactured, and each date is displayed on the website and on your invoice.
Thank you for your understanding.
1/5
★☆☆☆☆
I'm disappointed because I thought I had ordered 3 boxes of 48 candies like on the picture and I received only 3 candies.
Loulave S.
purchased on 03/09/2023
Translated review
Answer from
Pop’s America
Hello,
The product sheet shows the product by the unit, the description indicates the product by the unit.
What's more, you've taken care to choose each flavor, so it's surprising to think that you can get a whole box of 48 candies for 1.99.
It's normal to give a negative review when the service isn't up to scratch, but in this case your review is based on a lack of information on your part.
The product sheet shows the product by the unit, the description indicates the product by the unit.
What's more, you've taken care to choose each flavor, so it's surprising to think that you can get a whole box of 48 candies for 1.99.
It's normal to give a negative review when the service isn't up to scratch, but in this case your review is based on a lack of information on your part.
1/5
★☆☆☆☆
Delivery in 24h planned at 15€, We received it 3 days later.
Corentin H.
purchased on 19/06/2023
Translated review
Answer from
Pop’s America
Hello,
After checking your department was considered and announced in 48h instead of 24h with GLS Express.
In fact the delivery was made in 72h instead of 48h due to the fact that you were absent during the first delivery attempt.
The delivery driver therefore came back a second time the next day.
Thank you for your feedback.
After checking your department was considered and announced in 48h instead of 24h with GLS Express.
In fact the delivery was made in 72h instead of 48h due to the fact that you were absent during the first delivery attempt.
The delivery driver therefore came back a second time the next day.
Thank you for your feedback.
1/5
★☆☆☆☆
Order arrived 3 days later than I asked for express delivery and the product was all damaged.
Aurore B.
purchased on 28/11/2022
Translated review
Answer from
Pop’s America
Hello,
For transparency to other customers, your Chronopost tracking (fully reimbursed by the way): https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XP790312309FR&langue=en
You can see the order shipped on Monday, but as you don't seem to understand, it's not Pop's America driving the Chronopost truck to your door.
It's a post-Black Friday shipment, the sorting centers had huge volumes of parcels to process, which delayed some parcels including yours.
We replied every day to your aggressive messages or you never replied, but just aggressiveness in your exchanges, even when we tried to explain to you that we couldn't be at the driver's side, you don't seem to understand... It can't be easy every day, that's for sure...
You also forgot to mention that you were reimbursed the full €18 transport cost!!! Now it's harder to say thank you for the commercial gesture when we weren't obliged to do so, especially by refunding the full amount...
Once again, you've mixed up our service with that of the transport, you can't even say thank you! On the other hand, you know how to write a negative review...
Regarding your damaged products, next time remember to read the description when you buy a product marked damaged, and well it is damaged (dents on cans Monster Peachy) ...
For transparency to other customers, your Chronopost tracking (fully reimbursed by the way): https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XP790312309FR&langue=en
You can see the order shipped on Monday, but as you don't seem to understand, it's not Pop's America driving the Chronopost truck to your door.
It's a post-Black Friday shipment, the sorting centers had huge volumes of parcels to process, which delayed some parcels including yours.
We replied every day to your aggressive messages or you never replied, but just aggressiveness in your exchanges, even when we tried to explain to you that we couldn't be at the driver's side, you don't seem to understand... It can't be easy every day, that's for sure...
You also forgot to mention that you were reimbursed the full €18 transport cost!!! Now it's harder to say thank you for the commercial gesture when we weren't obliged to do so, especially by refunding the full amount...
Once again, you've mixed up our service with that of the transport, you can't even say thank you! On the other hand, you know how to write a negative review...
Regarding your damaged products, next time remember to read the description when you buy a product marked damaged, and well it is damaged (dents on cans Monster Peachy) ...
1/5
★☆☆☆☆
One of the four products ordered was faulty (slight leak from bottle). Outer package intact. After-sales service says it's my fault. First and last order.
Michael K.
purchased on 20/10/2022
Translated review
Answer from
Pop’s America
Hello,
We processed your complaint within 24 hours. A glass bottle was slightly emptied according to your photos and account without being uncapped.
We have reimbursed the bottle in the form of a credit note as indicated in our terms and conditions, despite the fact that you made no reservations when you received the package. The bottle had leaked but there was no trace of liquid in the package.
As mentioned, in the event of damage to the parcel, we do not return the product but reimburse it in the form of a credit note for amounts of less than 10€.
At no time did we indicate that the problem came from you, but that we had never encountered this problem, i.e. a glass bottle that empties without being opened and broken, nothing more.
We apologize for this incident.
Thank you very much.
We processed your complaint within 24 hours. A glass bottle was slightly emptied according to your photos and account without being uncapped.
We have reimbursed the bottle in the form of a credit note as indicated in our terms and conditions, despite the fact that you made no reservations when you received the package. The bottle had leaked but there was no trace of liquid in the package.
As mentioned, in the event of damage to the parcel, we do not return the product but reimburse it in the form of a credit note for amounts of less than 10€.
At no time did we indicate that the problem came from you, but that we had never encountered this problem, i.e. a glass bottle that empties without being opened and broken, nothing more.
We apologize for this incident.
Thank you very much.
1/5
★☆☆☆☆
Very bad, an unpleasant experience. Would not recommend!
Romain M.
purchased on 10/08/2022
Translated review
Answer from
Pop’s America
Hello,
Thank you for hanging up on us when we called to try to understand.
You didn't like the dried meat and cheddar spray, we can understand because you didn't like it, but to come and say that you had a bad experience ordering at 3:30 pm on August 10, 2022 and receiving your package on August 11, 2022 at 1 pm, less than 24 hours later, what a bad experience.
I wish you all the best.
Thank you for hanging up on us when we called to try to understand.
You didn't like the dried meat and cheddar spray, we can understand because you didn't like it, but to come and say that you had a bad experience ordering at 3:30 pm on August 10, 2022 and receiving your package on August 11, 2022 at 1 pm, less than 24 hours later, what a bad experience.
I wish you all the best.