/10
★★★★★
based on 2267 published reviews
★★★★★
based on 2267 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The contents of the box are great. Honestly, I think it's very good value for money. However, I was a little disappointed when I opened it. I thought it would be delivered in a pretty box, but in fact it's just all in the box. A small drawback for me as a Christmas gift-giver. The packaging would be a plus. Thank you for your seriousness, fast delivery. See you soon.
Delphine G.
purchased on 05/12/2024
Translated review
Answer from
Pop’s America
Hello,
Thank you for your feedback. The description clearly states that since 01/01/2024, the box is sent in a normal box to reduce the use of packaging.
We used to use 2 boxes, plus packing for a simple box, we decided a year ago to reduce this packaging to avoid overconsumption of cardboard.
Thank you for your help.
Thank you for your feedback. The description clearly states that since 01/01/2024, the box is sent in a normal box to reduce the use of packaging.
We used to use 2 boxes, plus packing for a simple box, we decided a year ago to reduce this packaging to avoid overconsumption of cardboard.
Thank you for your help.
2/5
★★☆☆☆
👎🏻
Mathieu G.
purchased on 02/11/2024
Translated review
Answer from
Pop’s America
Hello,
Thank you for your feedback.
We have support available if you have encountered a problem with your order.
Your order seems to have been delivered within 48 hours, no claims pending.
Thank you for your feedback.
We have support available if you have encountered a problem with your order.
Your order seems to have been delivered within 48 hours, no claims pending.
3/5
★★★☆☆
Great except for the use-by date which is 9/12:24 whereas I took two, one for now and the other for Christmas (so not possible).
Jacqueline T.
purchased on 09/10/2024
Translated review
Answer from
Pop’s America
Hello,
Thank you for your feedback. The rating of 3 is a bit harsh.
The date is well indicated as you point out.
It's a cake preparation, even after the 09/12 date the product will remain 100% identical. It's only October...
Thank you very much.
Thank you for your feedback. The rating of 3 is a bit harsh.
The date is well indicated as you point out.
It's a cake preparation, even after the 09/12 date the product will remain 100% identical. It's only October...
Thank you very much.
3/5
★★★☆☆
Order complete, products conform but some products were out of date ... it's very limited too bad
Nicolas G.
purchased on 07/10/2024
Translated review
Answer from
Pop’s America
Nicolas,
You're very kind, of course.
But instead of coming up with preposterous opinions and apologizing, at what point did you not understand anything here?
https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html
In addition to being misguided, you order for 47€, and your negative review on all platforms concerns a product you paid for with a 30% discount, a product with a big date in bold indicated: 20/08/2024, or with its big logo, pink and blue: ANTI-GASPI
More info here: https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html
And with a bold red date in the shopping cart to say Hééé Ohhh, check moi frero, my date is in red, 20/08/2024, t'as bien compris .... ???
Frankly, a broken product, an opened drink, a lost parcel, ok we understand, but having to suffer your lack of diligence, or too much stupidity... STOP, stop buying food on the internet...
And let's be really silly Nicolas, we're well aware that 4 weeks after the date indicated on a SEC product, it's very expired...
It's going to be terrible between now and 2028, when no more dry products or products with sugar will have a date, what are you going to do? Are you going to continue crying on the net and throwing away goods while millions of people starve to death?
Morality, we display the dates in the product listing, on the product, in the basket and on the invoice. What's more, if the product is past its date, a big ANTI-GASPI logo on it, the date in red in the basket summary...
So stop, be an adult, take responsibility for your mistakes, stop complaining without even questioning yourself...
Yes, the customer is king, but that doesn't give him the right to criticize unnecessarily.
You're very kind, of course.
But instead of coming up with preposterous opinions and apologizing, at what point did you not understand anything here?
https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html
In addition to being misguided, you order for 47€, and your negative review on all platforms concerns a product you paid for with a 30% discount, a product with a big date in bold indicated: 20/08/2024, or with its big logo, pink and blue: ANTI-GASPI
More info here: https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html
And with a bold red date in the shopping cart to say Hééé Ohhh, check moi frero, my date is in red, 20/08/2024, t'as bien compris .... ???
Frankly, a broken product, an opened drink, a lost parcel, ok we understand, but having to suffer your lack of diligence, or too much stupidity... STOP, stop buying food on the internet...
And let's be really silly Nicolas, we're well aware that 4 weeks after the date indicated on a SEC product, it's very expired...
It's going to be terrible between now and 2028, when no more dry products or products with sugar will have a date, what are you going to do? Are you going to continue crying on the net and throwing away goods while millions of people starve to death?
Morality, we display the dates in the product listing, on the product, in the basket and on the invoice. What's more, if the product is past its date, a big ANTI-GASPI logo on it, the date in red in the basket summary...
So stop, be an adult, take responsibility for your mistakes, stop complaining without even questioning yourself...
Yes, the customer is king, but that doesn't give him the right to criticize unnecessarily.
3/5
★★★☆☆
The parcel arrived open at the collection point. Some of the sweets had become hot.
Virginie C.
purchased on 07/10/2024
Translated review
Answer from
Pop’s America
Hello,
Thank you for your feedback.
We haven't found any complaints with Chronopost or with us.
You should have refused the parcel as indicated on the website in the case of an open parcel.
We are surprised that the sweets could have become warm at this time of year.
Some candies like the one you ordered:
Jelly Filled Brains have a gummy, runny appearance which is their normal appearance.
Thank you for your feedback, but next time if something like this happens, you have the right to refuse the parcel at the relay point.
Have a nice day.
Thank you for your feedback.
We haven't found any complaints with Chronopost or with us.
You should have refused the parcel as indicated on the website in the case of an open parcel.
We are surprised that the sweets could have become warm at this time of year.
Some candies like the one you ordered:
Jelly Filled Brains have a gummy, runny appearance which is their normal appearance.
Thank you for your feedback, but next time if something like this happens, you have the right to refuse the parcel at the relay point.
Have a nice day.
3/5
★★★☆☆
The fastest site in the world, 24h chrono, like the series On 3 articles (but that's my choice) I consumed 2, not terrible at all, they were Bubble gum and chocolate insipid
Herve M.
purchased on 12/09/2024
Translated review
2/5
★★☆☆☆
You can see things in the presentation image that weren't in the package last time.
Mathis D.
purchased on 11/09/2024
Translated review
Answer from
Pop’s America
Hello,
It's clearly indicated on the Box's product sheet that the photo is contractual but that you'll get all the major US brands.
The card indicates 25 products, you got 27 or 28, and the total of the products sent is much higher than the price of the products shown on the photo.
We can't change the photos every week, as this is a discovery box with a range of products from the US, Asia etc...
Sorry you didn't take the time to read the product description.
It's clearly indicated on the Box's product sheet that the photo is contractual but that you'll get all the major US brands.
The card indicates 25 products, you got 27 or 28, and the total of the products sent is much higher than the price of the products shown on the photo.
We can't change the photos every week, as this is a discovery box with a range of products from the US, Asia etc...
Sorry you didn't take the time to read the product description.
2/5
★★☆☆☆
Obsolete products ordered without knowing it. This category should not be mixed with all the products on the site. Very expensive delivery.
Alexia M.
purchased on 20/08/2024
Translated review
Answer from
Pop’s America
Hello,
Thank you for your feedback.
Very expensive delivery? You opted for home delivery at 6.99€. 6,99€ for a 24h delivery, ordered at 12h35, you are delivered the next day at 15h, but yes it seems expensive for 24h delivery.
You had the option of relay point delivery at 4.49....
Out-of-date products? No, not really, they have expiry dates... The products concerned have an ANTI-GASPI logo, with the date displayed on each product in bold, but also before entering the item file and again in red this time if it has passed in your basket.
It's also shown on your invoice. In terms of transparency, we'll leave you to find better.
Your review is really surprising, at least the content of the review which is totally absurd.
We wish you all the best.
Thank you for your feedback.
Very expensive delivery? You opted for home delivery at 6.99€. 6,99€ for a 24h delivery, ordered at 12h35, you are delivered the next day at 15h, but yes it seems expensive for 24h delivery.
You had the option of relay point delivery at 4.49....
Out-of-date products? No, not really, they have expiry dates... The products concerned have an ANTI-GASPI logo, with the date displayed on each product in bold, but also before entering the item file and again in red this time if it has passed in your basket.
It's also shown on your invoice. In terms of transparency, we'll leave you to find better.
Your review is really surprising, at least the content of the review which is totally absurd.
We wish you all the best.
2/5
★★☆☆☆
Many products are out of date or almost out of date...
Julia W.
purchased on 01/08/2024
Translated review
Answer from
Pop’s America
Hello,
We have already replied to you by email.
You're mixing up "best before" and "sell by" dates.
On all the boxes you took, there was an error on our part on a dried meat.
All the other products, i.e. around 80 items, all had an expiry date of more than 3 months, except for 3 products ending on 31/08/24, which you received on 02/08/24. That's still one month of consumption on 3 products.
It seems pointless to explain again the US dates and the Chinese dates, which are the date of manufacture and not the best-before date, since our email went unanswered.
For the 3 products which finish at the end of August, hurry up and consume them before they become radioactive on 31/08....
We have already replied to you by email.
You're mixing up "best before" and "sell by" dates.
On all the boxes you took, there was an error on our part on a dried meat.
All the other products, i.e. around 80 items, all had an expiry date of more than 3 months, except for 3 products ending on 31/08/24, which you received on 02/08/24. That's still one month of consumption on 3 products.
It seems pointless to explain again the US dates and the Chinese dates, which are the date of manufacture and not the best-before date, since our email went unanswered.
For the 3 products which finish at the end of August, hurry up and consume them before they become radioactive on 31/08....
2/5
★★☆☆☆
The delivery was perfect, but I asked a question about the expiration date of the product I ordered, and in the end there was no answer.
Enzo C.
purchased on 04/08/2024
Translated review
Answer from
Pop’s America
Hello,
We don't have any email from you, we reply to every customer email within 6 hours. Your email may have gone to spam.
Your order includes only one pack of Twinkies with an expiry date of September 24, 2024 (as indicated on the site).
We don't understand this score of 2 at all, as everything went smoothly with your order.
As a reminder, the dates are displayed on each item sheet, in your basket summary and also on your invoice (second page of the pdf).
We don't have any email from you, we reply to every customer email within 6 hours. Your email may have gone to spam.
Your order includes only one pack of Twinkies with an expiry date of September 24, 2024 (as indicated on the site).
We don't understand this score of 2 at all, as everything went smoothly with your order.
As a reminder, the dates are displayed on each item sheet, in your basket summary and also on your invoice (second page of the pdf).
2/5
★★☆☆☆
Most of the products I received can be found in France
Sonia G.
purchased on 30/06/2024
Translated review
Answer from
Pop’s America
Hello,
Surprising return... in short.
Surprising return... in short.
3/5
★★★☆☆
The can of Monster Java Irish creme I received is unfortunately damaged. The parcel was very well protected. The other Monster cans are perfect for my collection.
Romain V.
purchased on 14/06/2024
Translated review
2/5
★★☆☆☆
DELIVERED IN GOOD CONDITION EXCEPT THAT I MISSED 1 SACHET OF M&M's brownie received 11 instead of 12
Max S.
purchased on 13/06/2024
Translated review
Answer from
Pop’s America
Hello,
We haven't found any email in support, nor any call from you to report this incident.
According to the tracking of your order preparation, 12 bags out of 12 were scanned during picking and order preparation.
We haven't found any email in support, nor any call from you to report this incident.
According to the tracking of your order preparation, 12 bags out of 12 were scanned during picking and order preparation.
3/5
★★★☆☆
I ordered 10 Crunchie and only received 6 and the other 4 were crunchie gold so nothing to do with them and I didn't like them at all.
Lîna A.
purchased on 11/06/2024
Translated review
Answer from
Pop’s America
Hello,
We haven't found any email in support, nor any call from you to report this incident.
If there was an error between the 2 versions, we're sorry.
But without email, photo or anything else, it's difficult for us to intervene.
We haven't found any email in support, nor any call from you to report this incident.
If there was an error between the 2 versions, we're sorry.
But without email, photo or anything else, it's difficult for us to intervene.
3/5
★★★☆☆
Kitkat sold individually at extremely high prices
Karine D.
purchased on 10/06/2024
Translated review
Answer from
Pop’s America
Thank you for your feedback, Karine. We are aware that Kitkat sold individually may seem expensive, but we do our best to offer our customers quality products at competitive prices. We take note of your comment and will try to improve our offer accordingly. Thank you for visiting Pop's America.
2/5
★★☆☆☆
Almost perfect order overall, except for a few crushed chocolates
Gregory G.
purchased on 07/05/2024
Translated review
Answer from
Pop’s America
Hello Gregory, thank you for your order and your feedback. We are sorry about the crushed chocolates and will do our best to avoid this in the future. We hope you enjoyed the rest of your order and will give us another chance to provide you with a perfect experience. Have a nice day!
2/5
★★☆☆☆
We had ordered 7 sauces, but only received 5... Despite exchanges with customer service, we were told that we were lying and then radio silence. Honestly, we're not 2 sauces down, but we just wanted to be taken seriously. Fortunately, the sauces are excellent.
Livia D.
purchased on 06/05/2024
Translated review
3/5
★★★☆☆
Box decouverte a 59€ dommage quasi que des choses sucré bonbons et barre chocolat. 3 drinks, 1 tube of pringles, 1 packet of chips, 1 packet of spicy curly and 1 packet of dried fish. The rest is just sweets, I'd have liked more savoury stuff.
Remi M.
purchased on 05/05/2024
Translated review
2/5
★★☆☆☆
Bottle broken on arrival
Olivier P.
purchased on 26/04/2024
Translated review
3/5
★★★☆☆
Nothing to say impeccable delivery except the product lemonade lemon mint no taste
Fabrice E.
purchased on 24/04/2024
Translated review
2/5
★★☆☆☆
Delivery gls , a horror, and for my order on 3 cans 1 damaged it is a pity
Mirim G.
purchased on 06/04/2024
Translated review
2/5
★★☆☆☆
Hello I received my package very damaged and rescotched. All the sweets were loose in the box with the broken bag.
Anthony C.
purchased on 23/03/2024
Translated review
Answer from
Pop’s America
Hello,
We have not received any call or email from you.
If the package arrived in the condition reported, you should have refused it as indicated on the site.
A parcel can be damaged in transit and you are free to refuse it.
We checked with the carrier, and there were no complaints or notices when the package was picked up.
Why put up this notice without even contacting us beforehand to try and resolve the incident?
We have not received any call or email from you.
If the package arrived in the condition reported, you should have refused it as indicated on the site.
A parcel can be damaged in transit and you are free to refuse it.
We checked with the carrier, and there were no complaints or notices when the package was picked up.
Why put up this notice without even contacting us beforehand to try and resolve the incident?
3/5
★★★☆☆
Very well packaged, unfortunately several cans arrived with dents, which is a shame for a collection.
Benoit B.
purchased on 14/01/2024
Translated review
Answer from
Pop’s America
Hello Benoit,
Thanks for your feedback.
After searching, we couldn't find any trace of an e-mail with a photo or a call to notify us of this problem.
We would have liked to be able to see this on a photo because, as you can see, the cans are individually wrapped and protected to avoid this kind of problem.
Unfortunately, there's no such thing as 0 risk when it comes to transport, especially when orders include more than 10 Monster cans, as the package gets heavier and heavier and the risk increases during handling at sorting centers.
Thanks again for your order, and don't hesitate to send us photos.
Thanks for your feedback.
After searching, we couldn't find any trace of an e-mail with a photo or a call to notify us of this problem.
We would have liked to be able to see this on a photo because, as you can see, the cans are individually wrapped and protected to avoid this kind of problem.
Unfortunately, there's no such thing as 0 risk when it comes to transport, especially when orders include more than 10 Monster cans, as the package gets heavier and heavier and the risk increases during handling at sorting centers.
Thanks again for your order, and don't hesitate to send us photos.
3/5
★★★☆☆
I'm happy with my purchase, it's a pity that a can bought at full price gets dented ... otherwise, fast and careful shipping.
Vanessa T.
purchased on 28/12/2023
Translated review
Answer from
Pop’s America
Hello,
Thanks for your feedback, but regarding the dented can, it's normal since you bought a can in the damaged cans product sheet:
Its title is very explicit and so is its description.
As a reminder, the title of the can:
Monster Energy Damaged / Dented (Flavor: Rehab Wild Berry Tea)
We wish you all the best.
Thanks for your feedback, but regarding the dented can, it's normal since you bought a can in the damaged cans product sheet:
Its title is very explicit and so is its description.
As a reminder, the title of the can:
Monster Energy Damaged / Dented (Flavor: Rehab Wild Berry Tea)
We wish you all the best.
2/5
★★☆☆☆
Delivery to the selected relay point was not respected, with shipping costs being charged... The selected relay point was a very important one that was not full.
Noémie B.
purchased on 26/11/2023
Translated review
Answer from
Pop’s America
Hello,
You had to pay for delivery because you bought goods for €5.98. Delivery is free for orders over €59.
Unfortunately we are not the delivery company and cannot be held responsible when the delivery person drops off a parcel at another relay point.
We don't know how you know that the initial relay point was full, as it's a locker, unless you have access to the locker?
We found that the locker was full, nothing unusual after a purchase during the Black Friday period, which is very common during the end-of-year peaks.
However, the delivery driver was very professional, as he dropped off your parcel at the nearest locker, 847m away to be precise, less than 6 minutes on foot and 2 minutes by car, which is still acceptable.
Your parcel was delivered in 48h (announced in 3 to 5 days), order shipped on Monday after ordering on Sunday evening.
I wish you all the best.
You had to pay for delivery because you bought goods for €5.98. Delivery is free for orders over €59.
Unfortunately we are not the delivery company and cannot be held responsible when the delivery person drops off a parcel at another relay point.
We don't know how you know that the initial relay point was full, as it's a locker, unless you have access to the locker?
We found that the locker was full, nothing unusual after a purchase during the Black Friday period, which is very common during the end-of-year peaks.
However, the delivery driver was very professional, as he dropped off your parcel at the nearest locker, 847m away to be precise, less than 6 minutes on foot and 2 minutes by car, which is still acceptable.
Your parcel was delivered in 48h (announced in 3 to 5 days), order shipped on Monday after ordering on Sunday evening.
I wish you all the best.
3/5
★★★☆☆
2 boxes damaged on order
Fabienne T.
purchased on 07/09/2023
Translated review
2/5
★★☆☆☆
Order arrived damaged I immediately gave this information but the packaging was soaked and 2 bottles and 1 can almost empty I threw everything I was asked for photos that I could not provide and since 0 news
Isabelle V.
purchased on 18/09/2023
Translated review
Answer from
Pop’s America
Hello,
You sent us an e-mail announcing a cut on a can.
10 minutes after receiving your e-mail, we ask you, like any other company, to justify the condition of the package and the punctured can with a simple photo.
You replied: "Poo, I've already thrown everything away at the waste disposal center"! At the waste disposal center, not in the garbage can!
The carrier reports no complaints, your parcel still weighs the same despite the leaking products, and you have nothing to send us to confirm the veracity of your statements.
Without proof in the form of a simple photo, we cannot intervene.
Thank you for your understanding.
You sent us an e-mail announcing a cut on a can.
10 minutes after receiving your e-mail, we ask you, like any other company, to justify the condition of the package and the punctured can with a simple photo.
You replied: "Poo, I've already thrown everything away at the waste disposal center"! At the waste disposal center, not in the garbage can!
The carrier reports no complaints, your parcel still weighs the same despite the leaking products, and you have nothing to send us to confirm the veracity of your statements.
Without proof in the form of a simple photo, we cannot intervene.
Thank you for your understanding.
3/5
★★★☆☆
I received my package of Red Bull that I ordered on time, so that's great. But beware of the DLC, which ends on 10/09, which leaves little time to enjoy it...
Desfeux C.
purchased on 03/09/2023
Translated review
Answer from
Pop’s America
Bojour,
The date is displayed on the product page when you make your purchase, as well as in your basket in the summary before you place your order.
The date is also shown on your invoice.
You have all the information you need before placing your order to avoid this kind of return 🙂
All the best.
The date is displayed on the product page when you make your purchase, as well as in your basket in the summary before you place your order.
The date is also shown on your invoice.
You have all the information you need before placing your order to avoid this kind of return 🙂
All the best.
2/5
★★☆☆☆
Hello I ordered several cans of monster for my collection and I received 5 cans damaged I am disappointed. For the delivery very fast
Xavier L.
purchased on 19/08/2023
Translated review
Answer from
Pop’s America
Good evening,
Thank you for your feedback.
After searching our database, we haven't found any trace of a complaint, nor have we received any calls from you to our customer support team.
All the cans in your order were individually wrapped like all orders and carefully checked during picking and packing.
Unfortunately, despite all the protection and cushioning we put in place, the packages were subjected to a great deal of damage during transport.
We are sincerely sorry, but it is difficult for us to assess the problem if our customer support team is not contacted.
As a reminder, we respond to emails 7/7 within 12 hours, and our telephone support is available from 8am to 7pm, Monday to Friday.
We're also available 7/7 on Messenger, Instagram and Whatsapp.
Thank you for your interest.
Thank you for your feedback.
After searching our database, we haven't found any trace of a complaint, nor have we received any calls from you to our customer support team.
All the cans in your order were individually wrapped like all orders and carefully checked during picking and packing.
Unfortunately, despite all the protection and cushioning we put in place, the packages were subjected to a great deal of damage during transport.
We are sincerely sorry, but it is difficult for us to assess the problem if our customer support team is not contacted.
As a reminder, we respond to emails 7/7 within 12 hours, and our telephone support is available from 8am to 7pm, Monday to Friday.
We're also available 7/7 on Messenger, Instagram and Whatsapp.
Thank you for your interest.
3/5
★★★☆☆
Good but too expensive
Agathe P.
purchased on 17/07/2023
Translated review