/10
★★★★★
based on 1490 reviews published
★★★★★
based on 1490 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The product is compliant. On the other hand, contrary to what is indicated when ordering delivery in 48 or 72 hours, I was delivered from my home almost 2 weeks after my order and my racket worth 300 € was thrown behind the gate by the carrier. No commercial gesture from PROTENNIS regarding the missed deadlines.
Sebastien A.
purchased on 16/01/2025
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1
/5
★☆☆☆☆
I am very dissatisfied. I ordered a pair of blue sneakers, I received black ones. And impossible to get the ordered pair or a refund. !!!! Only a commercial gesture of €4.90! Indecent!
Anne C.
purchased on 18/01/2025
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1
/5
★☆☆☆☆
Good parcel received today 15 days ago Constant reminders Difficulty reaching after-sales service
Dorothée Q.
purchased on 19/01/2025
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1
/5
★☆☆☆☆
Order not received due to stock error. No order tracking
François Xavier G.
purchased on 09/01/2025
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1
/5
★☆☆☆☆
I do not intend to repeat a purchase because if a return is required it is very expensive.
Elena A.
purchased on 08/01/2025
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1
/5
★☆☆☆☆
I asked for cotton jogging pants. What I got was the complete opposite.
Naoufel B.
purchased on 29/12/2024
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1
/5
★☆☆☆☆
Don't answer emails you are bad
Simone P.
purchased on 26/12/2024
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1
/5
★☆☆☆☆
I had asked to be contacted since I had not gotten the discount code during payment, but no one heard back
Barbara C.
purchased on 23/12/2024
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1
/5
★☆☆☆☆
I am still waiting for delivery of my order. Purchase deed on December 17, 11 days later the order is officially in transit with no news from the deliverer or the seller's site ... very disappointing.
Arnaud G.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
Parcel not received on time, Christmas date missed, despite a delivery confirmation message from ups which never arrived. Finally ups wrote to me again today to suggest December 30, it's incomprehensible.
Ludovic B.
purchased on 15/12/2024
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1
/5
★☆☆☆☆
Big rip-off, we had ordered 2 rackets which benefited from a free stringing offer. In addition to this offer, we ordered 2 strings. We were therefore to have 4 strings, 2 of which were to be mounted on the snowshoes. The rackets arrived with no strings attached or installed, so we ended up with 2 rackets with no strings. Very practical for playing tennis... Customer service is, as luck would have it, unreachable by e-mail, via the contact form on their site, or by telephone... A huge scam, absolutely to be avoided. Not to mention a deplorable delivery service where our parcel was first delayed, then redirected to a relay point even though we were at home when the delivery driver was supposed to arrive. He never showed up at our home... In short, a deplorable experience, a thieving brand and a ruined Christmas present...
Helene H.
purchased on 10/12/2024
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1
/5
★☆☆☆☆
Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.
Cécile V.
purchased on 14/12/2024
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1
/5
★☆☆☆☆
Negative the package was not delivered bad
Simone M.
purchased on 11/12/2024
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1
/5
★☆☆☆☆
To flee! order supposed to be dispatched under 24h, was sent with + of one month of delay! the customer service does not even answer the messages!
Apolline S.
purchased on 05/11/2024
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1
/5
★☆☆☆☆
Racket was not strung as specified
Patrick D.
purchased on 05/12/2024
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1
/5
★☆☆☆☆
Bad experience, I got two dx shoes, and after a week after the mistake they asked me to return the order. Only when it arrives to them they make me the payment. Result after 2 weeks after the order I have neither the money nor the shoes
Rita B.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
I would like to cancel the order, it was for a gift I wanted to give on time for delivery.
Michele P.
purchased on 02/12/2024
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1
/5
★☆☆☆☆
Return shipping at our expense
Alex G.
purchased on 17/11/2024
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1
/5
★☆☆☆☆
I ordered a product that was not available, I really wanted it! They sent me an email to apologize and to see if I would like to change it, I preferred to call directly on your number but for 48 hours no one picked up, several attempts to change the product and finally I receive another email from the provider who sends the packages to tell me that the package has already been sent, without any confirmation that this has been done. In short, I received my products but the whole experience was not satisfactory.
Youssef K.
purchased on 15/11/2024
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1
/5
★☆☆☆☆
Non-existent after sales service, if they send an item wrong, you have to return it at your own expense...totally unreliable
Federico R.
purchased on 19/10/2024
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1
/5
★☆☆☆☆
It is not acceptable for the buyer to pay for the return. I bought shoes cost me 80 euros and the shipping cost for the return would cost me 30 euros.
Bonetti A.
purchased on 20/09/2024
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Answer from Protennis
Good morning, thank you for your feedback, which helps us to improve our services day by day. Unfortunately, we are not a big enough company like Amazon or others to take care of return costs. We hope one day to be able to do so, to relieve our customers of these costs. Sincerely, the ProTennis team
1
/5
★☆☆☆☆
Ordering online worked great. Delivery with UPS. Parcel was delivered in a Myflexbox for collection. An 8-digit code is required here. I did not receive this by email. Neither UPS nor ProTennis can be reached by phone. I sent an email to both companies asking them to send me the code. Unfortunately not a good service. Yours sincerely, M. Beck
Matthias B.
purchased on 05/09/2024
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Answer from Protennis
Hello, we are very sorry that you were unable to send us the security code. Unfortunately, we are unable to send security codes as UPS provides them and should contact you to send you the code. Nevertheless, we hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
1
/5
★☆☆☆☆
I did receive my parcel, but 1 week and not 48 hours after my purchase as indicated on the site. Once I received the parcel, the size of the shoes was too small, so I sent you an email to the address indicated on your site to exchange them, but after 1 week I still haven't had a reply from you. I've also been trying to reach you all week, but nobody answers.
Mélissa L.
purchased on 19/08/2024
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Answer from Protennis
Hello Mrs Le Royer, we would like to thank you for your feedback, which helps us to improve. We are sorry to hear that some of our services did not meet your expectations, but we do our best to satisfy you as much as possible. Should you require any further information, please contact us by e-mail at [email protected].
Best regards,
The ProTennis team
Best regards,
The ProTennis team
1
/5
★☆☆☆☆
I am not satisfied with the experience for the following reasons: I contacted pro tennis explaining that I was going on vacation and I asked for information on delivery and collection times. They said ok and didn't respect the dates. The parcel was delivered while we were away. So I sent a friend to collect the parcel, which was put in a locker. But ups didn't send me a collection code. I called ups and spent a sum close to 25€ to call them from abroad with no result from them. They send me to a service that doesn't answer. My friend has been to the terminal 3 times, and it's nowhere near our house. For the moment we can't find a solution. So I'm not satisfied with either pro tennis or ups.
Lenaig M.
purchased on 09/08/2024
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Answer from Protennis
Hello Lenaig, please accept our apologies for the inconvenience encountered with your order. We are aware that our delivery service did not live up to your expectations and we will do our utmost to rectify the situation. We will work closely with UPS to ensure that this does not happen again. We look forward to earning your trust again in the future. Sincerely, the Protennis team.
1
/5
★☆☆☆☆
Great product!
Vincenzo L.
purchased on 12/08/2024
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1
/5
★☆☆☆☆
I am not satisfied with the delivery. The collection point indicated was not the right one! After emails and phone calls, I was finally able to pick up my parcel!
Abel B.
purchased on 11/08/2024
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Answer from Protennis
Hello Abel, I'm sorry you had difficulties with the delivery of your parcel. We are constantly working to improve our service and we take into account your experience to improve. We will pass on your dissatisfaction to the relevant UPS department. We hope you have enjoyed your product. Thank you for your understanding and trust. The ProTennis team
1
/5
★☆☆☆☆
After receiving the parcel, you realize that it does not suit you, you will have to pay for the return yourself. in my case 15 euros
Daniel G.
purchased on 23/01/2024
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Answer from Protennis
Hello Daniel, we are sorry that the parcel did not suit you. We understand your disappointment and we are sorry for the return costs but this is specified in our GTC. The choice of return is of course up to you, we do not impose anything.
Yours faithfully
The ProTennis team
Yours faithfully
The ProTennis team
1
/5
★☆☆☆☆
After receiving my tennis shoes, an email was sent to Protennis for information. I'm still waiting for a reply.
Benjamin B.
purchased on 13/01/2024
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Answer from Protennis
Hello, We are very sorry that the pair of shoes you have chosen does not suit you. Unfortunately we have not received an email from you, we have searched our database, either by email or on the contact section of our website, we have no email in your name. Once again, we apologize for any inconvenience this may have caused you, and hope you enjoy your future experience with us.
Sincerely yours, the ProTennis team.
Sincerely yours, the ProTennis team.
1
/5
★☆☆☆☆
The delivery process was time-consuming and I have not yet received my package
Rachid L.
purchased on 29/12/2023
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1
/5
★☆☆☆☆
I never received my order, I phoned, sent two emails, no answer. I will never order from this site again. And as the president of a tennis club, I'm extremely disappointed.
Dominique B.
purchased on 12/12/2023
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