/10
★★★★★
based on 1490 reviews published
★★★★★
based on 1490 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The delay was longer than expected, but the order arrived, which is the main thing.
Georges H.
purchased on 03/02/2025
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3
/5
★★★☆☆
An item is out of stock even though I was able to order it, and I did not receive any message informing me. I only found out when I opened a dispute indicating that I was missing an item and had to send proof!!! When you could have known from the start!
Stephane L.
purchased on 08/02/2025
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2
/5
★★☆☆☆
It has taken a long time to arrive.
Ana Paula B.
purchased on 01/02/2025
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3
/5
★★★☆☆
Negative UPS delivery times and modes.
Francesco C.
purchased on 19/01/2025
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3
/5
★★★☆☆
Very serious company,super fast shipping products as described
Gianluca G.
purchased on 26/12/2024
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2
/5
★★☆☆☆
The product I bought wasn't as the one advertised on the website
Adriano L.
purchased on 24/12/2024
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2
/5
★★☆☆☆
Satisfied with the product but delivery time very long because shipped 10jiira after my purchase because I made a claim then when the package arrived I had to pay in addition to shipping costs customs fees which was not specified when purchasing the product: in the end the cost is really excessive
Christine B.
purchased on 06/12/2024
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3
/5
★★★☆☆
Delivery took too long and was delayed several times.
Selma E.
purchased on 20/12/2024
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3
/5
★★★☆☆
The delivery took a week and the driver did not deliver to your home but to a relay point
Mari B.
purchased on 08/12/2024
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3
/5
★★★☆☆
Satisfied for the price but very disappointed that the stock shown was not real.
Christophe R.
purchased on 07/12/2024
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2
/5
★★☆☆☆
Delivery problem, the parcel was to be delivered to my home. I waited for delivery, the parcel was dropped off at the relay point with a message at 5:50 pm, the relay point closed at 6 pm, closed on December 24, the Christmas gift remained blocked until December 26, very disappointing Satisfied with the purchase and the protein site. Disastrous delivery
ValÉrie P.
purchased on 18/12/2024
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3
/5
★★★☆☆
Order, delivery, in all respects compliant.
Jean Pierre C.
purchased on 15/12/2024
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2
/5
★★☆☆☆
Racket as described, but delivery to the UPS sorting center 40 klm round trip from my home whereas the point chosen was close to my home, why?
Laurent S.
purchased on 15/12/2024
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3
/5
★★★☆☆
Poor return procedure
Loredana F.
purchased on 12/12/2024
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3
/5
★★★☆☆
The order went very well, processing and shipping were fast. However, the volume of the parcel is not taken into account when choosing a delivery point. As a result, I had to validate my order in an unsuitable locker, and the delivery company, without asking me beforehand, dropped my parcel off with a private individual working for them in another town. What's more, I received contradictory information concerning the whereabouts of my parcel. I therefore lost a lot of time (one day) to get the parcel. A mixed experience, then, and very little communication from the seller. I may repeat the experience, but I will refuse delivery by UPS!
Mickael D.
purchased on 13/12/2024
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2
/5
★★☆☆☆
Despite the very small compensation, I was very disappointed with the delay of more than a week in receiving my order because it was for a birthday party for a 7 year old child.
Viviane C.
purchased on 26/11/2024
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2
/5
★★☆☆☆
Very good value for money, but they took much longer than expected and did not warn us, when we decided to get our money back, two days later they said that the merchandise had already left.
Juan Carlos R.
purchased on 04/11/2024
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Answer from Protennis
Hello,
Thank you for your comments, which help us to improve our services.
We apologize that we did not receive your email in time.
We hope that your order will bring you all the satisfaction you expected.
Best regards,
The ProTennis Team
Thank you for your comments, which help us to improve our services.
We apologize that we did not receive your email in time.
We hope that your order will bring you all the satisfaction you expected.
Best regards,
The ProTennis Team
2
/5
★★☆☆☆
Order expected in 48/72 hours, received after a week, customer service almost unreachable (25 calls to get someone) answer, the supplier is late it's not our fault ... no apology, no offer, no gift of delay ... The prices may be lower than elsewhere, the rest leaves something to be desired
Julien B.
purchased on 28/10/2024
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3
/5
★★★☆☆
The purchase, the shipping, the time, ... good. It does not seem normal to me that a racquet of these characteristics arrives without a cover, but it happens with other web then it will have to be like that. But I complain that the information should be improved because the racquet arrived without strings when it was not indicated.
Jose Antonio P.
purchased on 24/09/2024
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Answer from Protennis
Hello, Thank you for taking the time to leave us a review that will help us to improve day by day. Nowadays, brands no longer manufacture protective covers, all racquets arrive in bubble wrap and unstrung or originally strung with factory strings. That is why we offer a selection of multi-brand strings. We hope to see you soon on our website. We wish you a very good day, Sincerely, The ProTennis Team
2
/5
★★☆☆☆
UPS needed too much time
Philipp J.
purchased on 20/09/2024
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Answer from Protennis
Hello, thank you for taking the time to let us know what you think so that we can pass on the information to improve our service. We are very sorry to hear that the delivery time from UPS is not up to us. We hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
3
/5
★★★☆☆
Everything ok. Slow shipping
Giosuè M.
purchased on 05/01/2024
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2
/5
★★☆☆☆
Hello, it's a pity that it took longer than usual and especially that my selection for delivery was not respected! Chronopost changed the location (further away and not very accessible by transport).
Georges H.
purchased on 10/01/2024
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Answer from Protennis
Hello Georges, I'm sorry to hear that your experience with Chronopost's delivery service did not live up to your expectations. We are constantly working, as they are, to improve our services and I will pass on your comment in order to find a solution to avoid such inconveniences in the future. Thank you for your constructive feedback.
Sincerely, Loulia from the Protennis team.
Sincerely, Loulia from the Protennis team.
3
/5
★★★☆☆
Delayed delivery when the site guarantees 24/48 hours
Halim M.
purchased on 14/01/2024
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Answer from Protennis
Hello, we are sorry for the delay in your delivery. We do our best to guarantee a 24/48h delivery time, but unfortunately there may be exceptions due to national events, which are beyond our control. We value your opinion and will do our best to improve our services in the future. Thank you for your understanding.
The ProTennis team.
The ProTennis team.
2
/5
★★☆☆☆
Error on my part on the order, certainly, but no commercial gesture of resumption of the racket knowing that I would have bought several after the test of this one.
Frederich C.
purchased on 01/01/2024
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Answer from Protennis
Hello, as indicated in our terms and conditions, products that have been used cannot be taken back. Only products in their original condition may be returned for exchange or refund. Thank you for your understanding, the ProTennis team
3
/5
★★★☆☆
Everything ok!!! Recommended
Paolo G.
purchased on 28/12/2023
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3
/5
★★★☆☆
Mixed opinion because received very quickly but the size is not consistent with other pairs of the same brand!
Marie L.
purchased on 20/12/2023
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Answer from Protennis
Thank you for your feedback. Not all models are identical, even if they are from the same brand. Please do not hesitate to contact us should you require any further information. Best regards. The ProTennis team.
3
/5
★★★☆☆
A bit disappointing, 15 days after the order I asked for news (because 0 events since the payment), I was quickly told that the product in stock was defective and that an order had been placed with the supplier. Another 15 days passed without any new information, so I sent a message again. No return, but the next day I received the tracking code and the next day the racket was there in good condition. Well, the order tracking is a bit average.
Pierre J.
purchased on 03/12/2023
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Answer from Protennis
Hello Pierre, thank you for your review of our site.
We are sorry for the delay in processing your order. Unfortunately, during the preparation of your parcel, the racket had a defect. We have therefore placed an order with the supplier to deliver a new one for you. We take note of your comment and will do our best to improve our order tracking in the future. We are pleased that you have finally received your racket in good condition and hope that this will not prevent you from fully enjoying your purchase.
Thanks again for your feedback and see you soon on our website!
Loulia from the ProTennis team
We are sorry for the delay in processing your order. Unfortunately, during the preparation of your parcel, the racket had a defect. We have therefore placed an order with the supplier to deliver a new one for you. We take note of your comment and will do our best to improve our order tracking in the future. We are pleased that you have finally received your racket in good condition and hope that this will not prevent you from fully enjoying your purchase.
Thanks again for your feedback and see you soon on our website!
Loulia from the ProTennis team
3
/5
★★★☆☆
Item does not conform to photo. Delivered without rope when the item in the photo is presented with rope and there is no option at the time of purchase that specifies with or without rope.
Philippe R.
purchased on 14/12/2023
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Answer from Protennis
Hello Philippe, we're sorry that you received the item without rope when it was shown with it in the photo. We will check and correct this error as soon as possible. In case of doubt, please refer to the product sheet, which indicates whether the product is delivered corded or not. Thank you for your feedback and understanding. The ProTennis team
2
/5
★★☆☆☆
Not delivered to the right place
Isabelle T.
purchased on 13/12/2023
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Answer from Protennis
Hello Isabelle, unfortunately we have no control over the delivery of the parcel, Chronopost took the initiative to change the delivery point because the point initially chosen was unavailable. Please do not hesitate to contact us if you have any further questions. Thank you for your confidence.
Yours faithfully
The ProTennis team
Yours faithfully
The ProTennis team
3
/5
★★★☆☆
El paquete venía poco protegido, afortunadamente la raqueta llegó en buenas condiciones pero hubiera sido muy fácil que la raqueta llegara con algunas marcas del transporte.
Axel M.
purchased on 03/12/2023
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Answer from Protennis
Thank you for your comment, Axel. We are taking your comments into account and will improve our packaging system to ensure that your orders arrive in perfect condition. We are pleased that your snowshoe arrived in good condition. We hope to see you soon on our site. The ProTennis team