/10
★★★★★
based on 4163 published reviews
★★★★★
based on 4163 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Unfortunately I have not received the goods, I am still waiting ... when I receive the product I can rate it.
Kristin K.
purchased on 31/07/2024
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1/5
★☆☆☆☆
We had a lot of problems with our order and the customer service is not up to scratch.
Mélanie N.
purchased on 14/05/2024
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1/5
★☆☆☆☆
Delivery times not met
Jessica P.
purchased on 18/06/2024
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1/5
★☆☆☆☆
I was told it would take a week, then 15 days, then radio silence, before I finally got the news and it arrived almost three and a half weeks later. It's a shame.
Intérieur Bois W.
purchased on 06/05/2024
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Answer from
RIPATON
Hello,
With the bank holidays and long weekends in May, our production times have been slightly impacted.
Thank you for your patience and understanding.
Customer Service
With the bank holidays and long weekends in May, our production times have been slightly impacted.
Thank you for your patience and understanding.
Customer Service
1/5
★☆☆☆☆
I am very disappointed. The varnished steel table legs I received were scratched and unvarnished in some places, resulting in rust marks. I was unable to reach a commercial agreement with the company, which did not recognize the manufacturing defects. I finally bought a protective treatment and I'm going to sand the legs to hide the defects. At this price and coming from a French company, it's a real shame.
Virginie M.
purchased on 30/03/2024
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1/5
★☆☆☆☆
I am very angry, it's been several times that I order and the feet arrive either not the same size or the color is not finished, I asked for a commercial gesture but nothing was done to me. If I don't get anything from you, I won't advertise, believe me.
Pierre C.
purchased on 15/04/2024
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1/5
★☆☆☆☆
Bad experience!!! Product ordered on 02/01/2024 and still not received today, 27/01/2024. Product shown as being in stock on the website and delivered within 48 hours, but in the end there was no stock, so it had to be made in the workshop. More than 15 days of production before being passed on to a carrier who has had the parcel for 10 days. Contact with Ripaton's after-sales service was sterile, with only messages saying "sorry for the inconvenience, we hope you're satisfied all the same"! No solution offered and no compensation for the inconvenience! Definitely not to be recommended !!!!! 👎🏻
Thomas P.
purchased on 02/01/2024
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Answer from
RIPATON
Hello,
The products were not in stock at the time of your order. Availability varies depending on the finish.
The parcel was given to the carrier on the date communicated by customer service.
There was then a delay in delivery due to road blockages and a carrier delay.
We hope you like the feet.
Have a nice day,
Customer Service
The products were not in stock at the time of your order. Availability varies depending on the finish.
The parcel was given to the carrier on the date communicated by customer service.
There was then a delay in delivery due to road blockages and a carrier delay.
We hope you like the feet.
Have a nice day,
Customer Service
1/5
★☆☆☆☆
Very disappointed, I received the table legs damaged by transport..and the commercial gesture of ripaton 20€ on an order of 200€!!!! I will not recommend this site again.
Eléna M.
purchased on 11/01/2024
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Answer from
RIPATON
Hello Eléna,
I'm sorry you received a damaged base. As indicated, it should have been refused. We also offered you a return on a commercial basis, which you refused.
For your information, you didn't pay for delivery to Corsica either.
Have a nice day,
Customer Service
I'm sorry you received a damaged base. As indicated, it should have been refused. We also offered you a return on a commercial basis, which you refused.
For your information, you didn't pay for delivery to Corsica either.
Have a nice day,
Customer Service
1/5
★☆☆☆☆
A component is missing from the assembly! I'm waiting for the after-sales service to get back to me.
Francois H.
purchased on 07/12/2023
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1/5
★☆☆☆☆
We have a problem with the stability of the two closets ordered. In both cases, it's a tightening problem at the level of the screw threads of the trunk and female parts that form the leg. Impossible to achieve complete interlocking due to the quality of the screw threads, which does not allow for good stability of the racks.
Beatrice B.
purchased on 15/11/2023
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1/5
★☆☆☆☆
I am very over the quality of my order ... my table leg was delivered raw without paint finish with bits of metal inside the welds visible ... not professional at all compared to my first delivery ... I'm sorry but I will not you good PUB ...!!!!
Guillaume G.
purchased on 09/11/2023
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Answer from
RIPATON
Hello, the Malicieux legs in raw finish are untreated. The welds are therefore visible. If this finish doesn't suit you, you'll need to stick with a matt black finish as ordered previously.
See you soon,
Customer Service
See you soon,
Customer Service
1/5
★☆☆☆☆
Passable product but misleading site because: 1/ delivery times are not respected > when you call, you are told that the days announced are not working days but actually working days! lol 2/ in the description, you are told that screws and protective pads are included in the price > in the end, no protective pads are sent and the answer is "there is no visual showing protective pads" uhhh yes but it's written in black and white in the product description...
Lylou B.
purchased on 14/09/2023
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1/5
★☆☆☆☆
It took ages before I received my package... even AliExpress is shipping faster these days.
Reind D.
purchased on 01/10/2023
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1/5
★☆☆☆☆
Shame. I never received my parcel, I sent an email to find out where my order was, I never got a reply. When I call, customer service is always unavailable. I can't recommend them.
Lavantes P.
purchased on 26/09/2023
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Answer from
RIPATON
Hello,
You sent us an email on 09/10 with a response from us within 10 minutes. The first shipment had been lost, so we've done everything we can to get it back to you as quickly as possible.
We hope you enjoy your order 🙂
See you soon.
Customer service
You sent us an email on 09/10 with a response from us within 10 minutes. The first shipment had been lost, so we've done everything we can to get it back to you as quickly as possible.
We hope you enjoy your order 🙂
See you soon.
Customer service
1/5
★☆☆☆☆
The item received is missing a weld. I was offered to send the stand back to the workshop (10 days). Communication with the after-sales service was long and unpleasant. I do not recommend this site.
Aurélie L.
purchased on 27/08/2023
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1/5
★☆☆☆☆
The courier dropped the parcel off on my doorstep while I was on vacation, without warning me!
Véronique P.
purchased on 14/07/2023
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1/5
★☆☆☆☆
I still have not received anything ..... order placed on 25/05/2023... shipped on 07/06/2023, following an error by the deliveryman I have not received anything and the company said they would do their best to return my order, we are on 22/06/2023 and still nothing .... but I receive requests for advice and ads every week so this is not an opinion ... well for now
Marc P.
purchased on 25/05/2023
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1/5
★☆☆☆☆
Very very dissatisfied with our purchase. We have even left 1 1st foot (with varnish run and consequent marks during our 1st purchase and at the delivery new consequent mark on the foot... the person in charge of the company denies the bad services and proposes me ridiculous indemnity.... We will never forget .... G F
Gerard F.
purchased on 16/02/2023
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1/5
★☆☆☆☆
My inclined base plates are not adapted to my small table: the ripaton soap does not offer any help or adjustment to solve this design problem... which they are the origin!
Marie B.
purchased on 31/01/2023
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1/5
★☆☆☆☆
Item not at all solid does not accept refunds
Badra O.
purchased on 31/01/2023
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1/5
★☆☆☆☆
I am extremely disappointed, I ordered 2 table legs that were delivered in two weeks, while it provides a delivery of 24 to 48 hours, the providers of ripaton in this case TNT GLS The company decides to change provider to deliver us, but do not even keep us informed
Fares B.
purchased on 05/10/2022
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1/5
★☆☆☆☆
I did not receive the adjustable feet on one of the products, they were supposed to send me pads to compensate, never received. I was to be reimbursed for the difference between the varnished and matte product and the adjustable feet, nothing received!
Muriel B.
purchased on 28/09/2022
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1/5
★☆☆☆☆
Company very difficult to contact. Order out of time. Quality of the material not up to standard and poor welding. Very very disappointing. Never order again
François T.
purchased on 05/08/2022
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1/5
★☆☆☆☆
I ordered 4 identical feet height 20 cm and in the 4 I received 2 with a height of 17 cm and 2 others with a height of 18 cm, so one the height does not correspond to my order and two, the four feet are unusable on my furniture, there is a significant difference in height ... unfortunately I did not realize it right away and I bent them in gold. So I have an order of 55 euros unusable that remained on my back. The after sales service doesn't want to hear anything because they are bent but it's up to them first to check and send items that conform to the order. 1st experience and last... no professionalism! To flee...
Mélissa T.
purchased on 30/11/2020
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1/5
★☆☆☆☆
Very disappointed with my custom steel legs, which I had chosen with a clear varnish finish to keep the raw steel look. The 2 legs (which are anthracite steel) have several very light stains that are totally unsightly. These stains are not indicated at all in the product description (which is limited to indicating that there may be asperities, something totally acceptable and different, because no aesthetic impact). The pictures on the product page also show beautiful feet without any stains, and I complained to the customer service, which believes that these stains are totally normal and contribute to the authenticity of the product (lol).
Anyway, apart from offering me to send them back the feet (at my expense) so that they can paint them black (at my expense) and send them back to me (at my expense), nothing. I told them to complete the product description to explain the presence of these stains, since it's normal, and to add one of my pictures that shows what it looks like. But of course they won't do it, otherwise nobody would buy these feet anymore.
Julien B.
purchased on 28/09/2020
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1/5
★☆☆☆☆
I was disappointed by the quality of the finished product which has very pronounced irregularities, much more visible than on the photos of the site, no commercial gesture from the site. In short I do not recommend
Deborah J.
purchased on 08/09/2020
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1/5
★☆☆☆☆
There is no other word to describe the level of dirtiness of this product and moreover they find it quite normal
Acheteur Vérifié
purchased on 28/07/2020
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Answer from
RIPATON
Hello Christian, Our racks are treated against rust. However, if some residues persist, you can wipe them off with a cloth. The customer service is available by email at [email protected]. Have a nice day, Marie Team RIPATON
1/5
★☆☆☆☆
The customer service is not at the RV
Acheteur Vérifié
purchased on 07/07/2020
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Answer from
RIPATON
Hello Jean-Rémi, All your requests for customer service have been answered by us. We have proposed different solutions according to the problems encountered. Customer service is at the heart of our DNA since the creation of Ripaton. We are very available for our customers, including sometimes on weekends. Sincerely, Marie Team RIPATON
1/5
★☆☆☆☆
On the advice of a friend I tested an order, I am very satisfied with the speed, my products of a very good quality at a reasonable rate.
I have since placed a new order with my eyes closed.
Acheteur Vérifié
purchased on 14/05/2020
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1/5
★☆☆☆☆
Still no delivery
Acheteur Vérifié
purchased on 04/05/2020
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