/10
★★★★★
based on 4255 reviews published
★★★★★
based on 4255 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The order arrived as described and expected.
Marc O.
purchased on 22/01/2025
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Answer from RIPATON
Hello Marc, thank you for your feedback and we are delighted to hear that your order arrived as expected. Please let us know if you have any suggestions for improving your experience on our site, as your satisfaction is our priority.
3
/5
★★★☆☆
To date, not installed, awaiting tray scheduled for end of February.
Marie Christine S.
purchased on 15/01/2025
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Answer from RIPATON
Hello Marie Christine,
Thank you for your feedback. We are sorry to hear that the installation of your product is still pending. Please be assured that we are doing our utmost to ensure that the tray arrives on time and that your experience with RIPATON is fully satisfactory. Please do not hesitate to contact us should you have any questions or require assistance.
Sincerely yours
The RIPATON team
Thank you for your feedback. We are sorry to hear that the installation of your product is still pending. Please be assured that we are doing our utmost to ensure that the tray arrives on time and that your experience with RIPATON is fully satisfactory. Please do not hesitate to contact us should you have any questions or require assistance.
Sincerely yours
The RIPATON team
3
/5
★★★☆☆
Mikado feet: good quality scrap metal but ... - downloadable instructions require Drop Box to be installed on the laptop (adverts ...) - unclear instructions: if you make a mistake, you have to dismantle, the screws are inaccessible and the tool used to dismantle them is of poor quality. assembly and dismantling cause irreversible scratches on the scrap metal. - For 4 plates and 8 screws, you'll need at best 3/4 hours of assembly and torque conflicts. In short, it's only 135€!
Geraldine S.
purchased on 18/11/2024
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2
/5
★★☆☆☆
Ordered two black lacquered X-legs. They collided in the packing box and therefore had rubbing marks on the lacquer. Too bad they weren't better protected when shipped...
Francois P.
purchased on 07/11/2024
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2
/5
★★☆☆☆
Mounting plate was bent!
Jan D.
purchased on 09/11/2024
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3
/5
★★★☆☆
No assembly instructions included, but 8 fixing screws instead of 4.
Laurent D.
purchased on 22/10/2024
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Answer from RIPATON
Hello,
The assembly instructions are available via the QR code on the Merci card + in PDF format on the product sheet.
We hope you enjoy your order!
We hope to see you soon,
Ripaton Customer Service
The assembly instructions are available via the QR code on the Merci card + in PDF format on the product sheet.
We hope you enjoy your order!
We hope to see you soon,
Ripaton Customer Service
3
/5
★★★☆☆
It's pretty/designy/clean. However, I find that the right-hand model isn't very stable (it tilts to the left or right when I move the hangers from side to side). Also, it's a shame I didn't get the instructions for assembling it!
Audrey T.
purchased on 25/08/2024
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Answer from RIPATON
Hello Audrey,
Thanks for your opinion!
If all the components are properly screwed and tightened, the rack shouldn't wobble. Don't hesitate to tighten the parts together.
Assembly instructions are available directly from the product data sheet.
We remain at your disposal should you need us.
We hope to see you soon,
The Ripaton team
Thanks for your opinion!
If all the components are properly screwed and tightened, the rack shouldn't wobble. Don't hesitate to tighten the parts together.
Assembly instructions are available directly from the product data sheet.
We remain at your disposal should you need us.
We hope to see you soon,
The Ripaton team
2
/5
★★☆☆☆
I was very excited about the items offered. Placed my order, paid immediately. But still haven't received anything and already delayed 3 times with different excuse each time. Not very nice.
Annick S.
purchased on 04/08/2024
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2
/5
★★☆☆☆
I'm putting 2 stars out of 5 for the moment because I received a damaged table leg yesterday (impacts + scratches) and I'm waiting for a reply from the after-sales service following my complaint made yesterday afternoon 🙂 hoping that they'll take it into account quickly.
Coralie Z.
purchased on 22/05/2024
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3
/5
★★★☆☆
Ordered a made-to-measure table. Positive points: well-constructed website for quoting a made-to-measure table base, respect for dimensional specifications, good quality of parts, honest lead time between order and delivery (4 weeks), communication on the progress of the project. Areas for improvement: the quality of the packaging was clearly inadequate for delivery (a foot was scratched), and the adjustable feet ordered with the base were not received.
De Froberville H.
purchased on 20/05/2024
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3
/5
★★★☆☆
Choice of color not respected or photo of colors absolutely not contractual on the website, after-sales service does not really take responsibility to satisfy the customer. Damaged product on receipt after-sales service? I should have a commercial gesture of 10% I'm waiting. But in any case, the item received is not compliant.
Sophie D.
purchased on 16/05/2024
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Answer from RIPATON
Hello Sophie,
As indicated, the rendering of ACIER BRUT or VERNIS MAT colors may vary depending on the color of the base steel, which may be darker or lighter depending on the batch. Consequently, photos are not contractual.
You have received your base in your chosen color.
Your order has been partially refunded.
We hope your order has found its place in your home.
Have a nice day,
Customer Service
As indicated, the rendering of ACIER BRUT or VERNIS MAT colors may vary depending on the color of the base steel, which may be darker or lighter depending on the batch. Consequently, photos are not contractual.
You have received your base in your chosen color.
Your order has been partially refunded.
We hope your order has found its place in your home.
Have a nice day,
Customer Service
2
/5
★★☆☆☆
We chose a French site because of the quality of the product and, above all, the quality of the service. Unfortunately, very poor communication, no information informing us of the delay in delivery. We were supposed to receive our order in 10 days and had to wait 1 month because after requesting information I was told that the materials were out of stock! What's more, when I logged on to the site a few days after placing my order, I found that the same item was on sale. Here again, no effort was made to understand or make any gesture... GLS delivery postponed 2 times.....Unfortunately, the product is in order...
Cyrielle K.
purchased on 14/04/2024
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3
/5
★★★☆☆
Too little explanation in the manual. The screw used to clamp the feet together is not at all suitable for tightening. The head of the screw is damaged. All the screws have to be changed. At 390€, it's abnormal to provide such mediocre quality screws.
Marc L.
purchased on 04/04/2024
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2
/5
★★☆☆☆
Three damaged feet, paint defect and chips in several places on the visible feet, proposal from after-sales service to supply a varnish to fill in the paint. The skates were not delivered with as indicated on the site. Open the package in front of the carrier to check or make reservations. The after-sales service was not very warm and only emphasized the quality of the company and never acknowledged that there had indeed been a problem. The feet are packed in pairs and the bubble wrap didn't cover the top of the feet, so they rubbed. The paintwork seems to be very fragile, and the hairpin-style legs have two rods that don't allow you to put a tray that's too heavy or too long, especially as they lack stability. You'll need sturdier feet for a 150cm board. Ideal for small, slender consoles only.
Marie K.
purchased on 29/03/2024
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2
/5
★★☆☆☆
Feet received damaged in box. The customer service proposal is only half satisfactory.
Erwan B.
purchased on 09/03/2024
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3
/5
★★★☆☆
The base seems to be of high quality, handcrafted. Unfortunately I still haven't received the right screws, despite my request to the after-sales service.
Sébastien B.
purchased on 26/03/2024
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Answer from RIPATON
Thank you for your feedback, Sébastien. We apologize for the inconvenience caused by the late delivery of your screws. We will immediately contact our customer service department to resolve this issue. We hope you will appreciate the quality of our product once you can install it properly. Thank you again for your confidence in RIPATON.
3
/5
★★★☆☆
Very good product, too bad you forgot to put the screws in the package...at this price!
Patrick D.
purchased on 08/03/2024
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3
/5
★★★☆☆
I have received the parcel concerning the central leg to support a "l'harmonieux" table top up to 150 kg and I thank you for it. I paid 340 euros for it, which seems high compared to the price of 270 euros on your site. I'm surprised and wanted to point out this big difference of 70 euros, which almost made me regret my purchase, but I recognize that this is a quality item and that I received it on time. Have a nice weekend. Papy Michel. However, I'd like to point out that I was charged 340 euros for it.
Ladreyt M.
purchased on 01/03/2024
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Answer from RIPATON
Hello Michel,
Thank you for your opinion, but you have indeed paid the price of the large Harmonieux model. On the product sheet, we also have a smaller model, with a smaller diameter (20 x 40 cm), which is €270 incl. VAT, but it's not the one you received 🙂
However, I'm delighted that you like your product!
Thank you for your opinion, but you have indeed paid the price of the large Harmonieux model. On the product sheet, we also have a smaller model, with a smaller diameter (20 x 40 cm), which is €270 incl. VAT, but it's not the one you received 🙂
However, I'm delighted that you like your product!
2
/5
★★☆☆☆
Parcel dispatched quickly but arrived incomplete and the instructions are not up to date. A bit disappointed.
Timothée K.
purchased on 07/01/2024
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Answer from RIPATON
Hello Timothée,
Thank you for your feedback. The missing items were sent to you by post as soon as we became aware of them.
We hope you enjoy your order.
Have a nice day!
Customer Service
Thank you for your feedback. The missing items were sent to you by post as soon as we became aware of them.
We hope you enjoy your order.
Have a nice day!
Customer Service
2
/5
★★☆☆☆
The paint peeled off as soon as the feet were removed from the box. The pair delivered is heterogeneous: 4 fixing holes on one leg, 6 on the other (?).
Agnès C.
purchased on 27/11/2023
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3
/5
★★★☆☆
Mixed opinion... considering the price I expected better. The size of the uprights does not correspond to the description on the site. The foot is not a model of stability even with the supplied glides. Welding not smooth on one upright. Screws supplied too large for a standard table top... the leg is nice though, and the paint quality is good.
Julien C.
purchased on 15/11/2023
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3
/5
★★★☆☆
Good value for money, but beware of the less-than-perfect finish, with welds that are clearly visible even after finishing painting. Delivery on time and very well packaged.
Hervé G.
purchased on 22/10/2023
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3
/5
★★★☆☆
An additional -10% offer on promos shortly after my order... not cool but tanpis otherwise for the rest it's top.
Florian B.
purchased on 03/11/2023
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2
/5
★★☆☆☆
The quality of the foot received is not up to the price paid 😓. Customer service on the other hand great.
Laure D.
purchased on 13/09/2023
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2
/5
★★☆☆☆
Shipping problem, followed by a very very slow delivery. I ordered on the recommendation of a friend who worked there, but unfortunately I won't be able to recommend it myself...
Léo C.
purchased on 04/10/2023
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3
/5
★★★☆☆
Order placed on 20/06/2023, parcel well received, in good condition. However, there was a huge error in the packaging, but after exchanges with the after-sales service, everything was back in order at the beginning of July (which is why 3 stars and not 5). Otherwise, the product meets my expectations and is of good quality.
Déborah F.
purchased on 20/06/2023
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3
/5
★★★☆☆
Good-looking product. I had to redo the drill hole for one of the two legs because it did not match the other ... too bad
Mathieu A.
purchased on 10/08/2023
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3
/5
★★★☆☆
The final rendering is correct, but for the price I expected better quality. The M8 inserts used to fix the legs together are a bit loose, and the coat of paint is very (too) light - you can still see the weld all along the tube. And the leg is sold to accommodate a table of up to 2.30 m. Mine is 2.10 m long, and you really shouldn't lean on an angle to avoid it tipping over. This is certainly normal, given the central shape of the leg, but with 2.30 m you can't afford to make any mistakes.
Renaud V.
purchased on 30/07/2023
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2
/5
★★☆☆☆
The crosses are good, but the mounting plates are random.
Jean Claude S.
purchased on 08/07/2023
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3
/5
★★★☆☆
Hello, I received the package on time. The legs are well made and correspond to what was expected. I have a big problem with the paint, which is badly worn in 1 place on one peid and in 2 places on the other. It looks like the paint has clumped together and peeled right off. I have photos if you need them. we turned the legs so that it would show as little as possible, but it's a shame because the rest is perfect.
Laurent V.
purchased on 03/06/2023
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