/10
★★★★★
based on 193 reviews published
★★★★★
based on 193 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Little snag with the wrong accessory being shipped with the tablet which was promptly resolved by customer service. Not so positive about being stuck with Android 12. I could have bought any rugged Android tablet with a brighter screen.
Loic R.
purchased on 21/05/2024
Translated review
2
/5
★★☆☆☆
Too long to explain!
Jean-françois G.
purchased on 14/01/2025
Translated review
3
/5
★★★☆☆
The brightness of the screen makes it unusable in sunlight
Guy E.
purchased on 23/10/2024
Answer from SailProof
Hi! We are a bit astonished of your comment. We have thousands of tablets on the market, used by professional sailors in races like the Vendée Globe or the America's Cup and never receive any complaint. or perhaps there's an issue with your particular tablet, we had the problem one time. But then please open a support ticket and we'll deal with it.
3
/5
★★★☆☆
Late delevery, but correct coomunication
Jan S.
purchased on 16/03/2024
3
/5
★★★☆☆
After ordering a rugged tablet, I sent several requests for a delivery time. I only got a reply a few weeks later, so much so that I wondered if it wasn't a scam. There's a serious lack of communication which will end up damaging your reputation. It's a pity because the tablet seems to be of very good quality. I'll be testing it soon on my next delivery. Thank you for your attention.
Jean-pierre V.
purchased on 04/11/2024
Translated review
Answer from SailProof
Hello,
as we explained in our reply of 17/11, your 3 messages, dated 4, 10 and 15/11, had all gone to spam. We were at a trade fair at the time, so the support team was reduced, and we replied to you as soon as we discovered the spam messages. Please be assured that this was beyond our control.
as we explained in our reply of 17/11, your 3 messages, dated 4, 10 and 15/11, had all gone to spam. We were at a trade fair at the time, so the support team was reduced, and we replied to you as soon as we discovered the spam messages. Please be assured that this was beyond our control.
2
/5
★★☆☆☆
A lot of delays. I concede, however, that information about the delay has been circulated, and that my schedule constraints have been taken into account.
Xavier R.
purchased on 17/03/2024
Translated review
Answer from SailProof
Hello, 2/5 is still tough. We did our utmost (and you came before other customers) to get you the tablet in time for your departure, and you say the product is good, I think we deserved better.
3
/5
★★★☆☆
Le support de tablette est mal conçu pour la tablette 10pces , bug dans l'utilisation de météoconsult
Robin B.
purchased on 03/04/2024
Answer from SailProof
Bonjour,
qu'entendez-vous par "mal conçu" ? Il n'est évidemment pas conçu explicitement pour la tablette, c'est un support universel de la firme Scanstrut.
Quant à l'application meteoconsult, s'il y a un bug, ce n'est peut-être pas la tablette qu'il faut incriminer d'office. Nous installons un Android le plus proche possible de la version publiée par Google et il a la certification GMS de Google. Quoiqu'il en soit, je suis étonné que vous nous attribuiez une note négative sans même avoir contacté notre support...
qu'entendez-vous par "mal conçu" ? Il n'est évidemment pas conçu explicitement pour la tablette, c'est un support universel de la firme Scanstrut.
Quant à l'application meteoconsult, s'il y a un bug, ce n'est peut-être pas la tablette qu'il faut incriminer d'office. Nous installons un Android le plus proche possible de la version publiée par Google et il a la certification GMS de Google. Quoiqu'il en soit, je suis étonné que vous nous attribuiez une note négative sans même avoir contacté notre support...
2
/5
★★☆☆☆
No way of getting advice despite my requests
Patrick D.
purchased on 13/01/2024
Translated review
Answer from SailProof
Hello,
we responded to your request within 24 hours. We then emailed you again because you hadn't reacted and said you hadn't received anything. We therefore sent you our reply again. I don't know what more we can do... It's always a good idea to check your spam folder and, if there are any concerns, whitelist our address.
we responded to your request within 24 hours. We then emailed you again because you hadn't reacted and said you hadn't received anything. We therefore sent you our reply again. I don't know what more we can do... It's always a good idea to check your spam folder and, if there are any concerns, whitelist our address.
3
/5
★★★☆☆
I received the wrong tablet, got offered a discount and kept what I received. The tablet has issues with battery overheating. Not resolved yet. When using polarized sunglasses, you can't see anything on the screen.
Sonja H.
purchased on 25/11/2023
Answer from SailProof
Hi Sonja,
we never received an answer to our last message. We asked you to do some check regarding overheating (as it is possible that a message is displayed under certain conditions, but till 60˚c, our tablets will never shut down) and were waiting for your answer before going further.
Regarding polarized sunglasses, it's not right to say that you can't see anything. You can see it in landscape, but not portrait mode, as very often with LCD screens. Anyway, we were ready to offer you to change for our new model which is fully compatible with polarized sunglasses; but, as said, we were waiting for your answer first.
Jean-Michel
we never received an answer to our last message. We asked you to do some check regarding overheating (as it is possible that a message is displayed under certain conditions, but till 60˚c, our tablets will never shut down) and were waiting for your answer before going further.
Regarding polarized sunglasses, it's not right to say that you can't see anything. You can see it in landscape, but not portrait mode, as very often with LCD screens. Anyway, we were ready to offer you to change for our new model which is fully compatible with polarized sunglasses; but, as said, we were waiting for your answer first.
Jean-Michel