/10
★★★★★
based on 434 reviews published
★★★★★
based on 434 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I haven't received my parcel and I'm still waiting for my refund.
Anaïs S.
purchased on 07/02/2025
Translated review
Answer from Silent Seeds
Hello Anaïs, I hope you're well. You certainly weren't at risk of receiving your order because we don't ship to the French DOM/TOM, and haven't for a long time. What's more, you were reimbursed very quickly, so the problem was quickly and positively resolved. We look forward to helping you. Have a nice day!
1
/5
★☆☆☆☆
When I wrote an email to explain that I hadn't received my order, I was clearly called a liar and I wasn't even compensated. I clearly don't recommend silent seed.
Tuncay L.
purchased on 23/09/2024
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Answer from Silent Seeds
Hello Tuncay, I hope you're well, according to our checks your order has been delivered, it seems completely illogical to us that you should contact us about this a long time after it has happened. I can assure you that a normally constituted person would react much more quickly, in order to win the case quickly and not lose his money or his order. As for me, I also agree with you. I advise dishonest people against visiting our site, because we have a large set of tools and trackers to analyze the veracity of the facts throughout the entire vertical chain, from the moment an order is placed on our site to delivery to the customer. We wish you a pleasant evening. Damien, SILENT SEEDS Team.
1
/5
★☆☆☆☆
After a discount code 25% granted at checkout but refused for supposedly a computer bug the joke!!! Total 11e 50 more on my order attention thieves!!!!
Didier R.
purchased on 19/01/2025
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Answer from Silent Seeds
Hello Didier, I hope you're well, you're a textbook case in your own right. After numerous e-mail exchanges, we have explained to you in detail what happened in the accounts, and we have verified it at least 3 times, given your insistence. First of all, we are honest people at SILENT SEEDS and I think that many people can attest to this and are loyal to us both for the quality of our seeds and for the humanity, understanding, generosity and tolerance we try to show in many situations, such as exchanging defective seeds when our responsibility is clearly proven. You remained totally impervious to all our explanations, wishing to use a 25% discount voucher on your order, combined with our -30% promotion and all for an order totalling €25, aggressively insisting to our service that we were a bunch of scammers and so on! For me the reality is quite different, I think you're an extreme promotion hunter, you're not looking to buy a quality product, you're buying a crushed price. Have a nice day Didier and best regards. Damien, SILENT SEEDS Team.
1
/5
★☆☆☆☆
On the 3 seeds only 2 are gone and on my last order of Lemon Tree 2.0 I had a male on the 3 seeds. I sent you an email but never got a reply.
Samuel G.
purchased on 04/12/2024
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Answer from Silent Seeds
Hello Samuel, I hope you're well, we can totally understand your comment, however we absolutely need at least one piece of evidence of the problem encountered, be it a photo or a video. We clearly need solid proof, in order to definitively consider any possible replacement of defective products, which seems quite legitimate. Please keep this in mind, and you'll get quick and favorable help from our team! Thank you for your understanding, Samuel. Have a nice day. Damien, SILENT SEEDS TEAM.
ps: If we had received an e-mail from you, we would have made exactly the same request. If we haven't, it's because we haven't received any acceptable justification from you to date.
ps: If we had received an e-mail from you, we would have made exactly the same request. If we haven't, it's because we haven't received any acceptable justification from you to date.
1
/5
★☆☆☆☆
Following my order I only have one seed that has germinated out of 4. I would like to know if there is a solution for the seeds?
Liroy C.
purchased on 11/10/2024
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Answer from Silent Seeds
Hello Liroy, I hope you're well, this dispute has been resolved favorably in your favor for quite some time. Best regards. Damien, SILENT SEEDS TEAM.
1
/5
★☆☆☆☆
Out of 4 seeds 1 germinated. Free seed null
Christophe L.
purchased on 24/09/2024
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Answer from Silent Seeds
Hello Christophe, I hope you're well, we're sorry but gift seeds are not replaced. Have a nice day and best regards. Damien, SILENT SEEDS.
1
/5
★☆☆☆☆
Seeds that germinated poorly or not at all
Jerome E.
purchased on 13/08/2024
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1
/5
★☆☆☆☆
No germination !!!!!!!!!
Marc P.
purchased on 22/08/2024
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Answer from Silent Seeds
Hello Marc, I hope you're well. In order to obtain a resolutive response to the problem you encountered, I suggest you write to us at [email protected] and explain in detail what happened, and also attach photos or a video to provide visual evidence of the faulty products. After analysis by our team, if our responsibility is proven, then we will proceed with the replacement of these products without the slightest problem. Have a nice day and best regards. Damien, SILENT SEEDS Team
1
/5
★☆☆☆☆
The seeds were placed on damp kitchen paper. Both seeds opened to 2 cm outside and I placed them in pressed peat jiffys. I placed it inside the tent with a temperature between 23º and 25º, with a humidity of 56%. I waited about 8 days, with the jiffys inside the grow tent. They didn't germinate and when I opened the jiffys to see what had happened, the seeds were simply crumbled inside. I've been growing for 12 years and this has never happened to me. I didn't take any photos because I couldn't see anything. I left it to the discretion of Silent Seeds support and in addition to doubting me, they insinuated in an email that I was a liar. I don't accept this and have threatened legal action. I'm entitled to my opinion and I haven't asked for anything in return. Thank you and best regards
José P.
purchased on 20/07/2024
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Answer from Silent Seeds
Hello José, I hope you're well, firstly this is neither the place nor the place to resolve this, as I told you to write to us directly at this address [email protected], so that we can communicate effectively together on this subject and ultimately potentially glimpse an advantageous resolution for you. "Avis Garantis" is an opinion and rating platform, not an after-sales service, thank you for your understanding.
Regarding all your explanations, I'm willing to believe in your good faith, but I absolutely need visual elements to support the declarative part and be able to definitively consider a replacement in due form. I didn't mean to imply that you're a liar, but if there's no proof of the facts, there will be no replacement. We have warranty and replacement conditions that are strictly identical to those of other sectors that sell products. If the product purchased is faulty, you have to provide us with proof, and if our responsibility is proven, we replace it without the slightest problem. It seems easy and logical to understand, so follow these basic rules and you'll get what you expect. We thank you for your understanding of the situation. Looking forward to receiving the requested documents, we wish you an excellent weekend. Damien, Silent Seeds Team.
Regarding all your explanations, I'm willing to believe in your good faith, but I absolutely need visual elements to support the declarative part and be able to definitively consider a replacement in due form. I didn't mean to imply that you're a liar, but if there's no proof of the facts, there will be no replacement. We have warranty and replacement conditions that are strictly identical to those of other sectors that sell products. If the product purchased is faulty, you have to provide us with proof, and if our responsibility is proven, we replace it without the slightest problem. It seems easy and logical to understand, so follow these basic rules and you'll get what you expect. We thank you for your understanding of the situation. Looking forward to receiving the requested documents, we wish you an excellent weekend. Damien, Silent Seeds Team.
1
/5
★☆☆☆☆
One seed in 5 germinated.
Olivier C.
purchased on 06/08/2024
Translated review
Answer from Silent Seeds
Hello Olivier, I hope you're well. Please contact us directly at [email protected] with a clear explanation of what happened (method used + climatic parameters concerning humidity and temperature, day and night). It is also imperative that you provide us with supporting visual evidence so that we can consider any possible replacement. We therefore invite you to contact our team first, as complaining here directly will not solve the problem. It's important to understand that in order to win a case in this type of situation, it's necessary to send us all the information mentioned above and to demonstrate the chronology of the facts with evidence, and if our responsibility is clearly proven, then we'll replace the defective products without the slightest problem. We are well known for our honesty and generosity. Thank you for your understanding. Have a nice day. Damien, Silent Seeds Team.
1
/5
★☆☆☆☆
Seeds never germinated, please suggest a solution thanks!!!!!
Alexandre R.
purchased on 01/07/2024
Translated review
Answer from Silent Seeds
Hello Alexandre, I hope you're well. Please contact us directly at [email protected] with a detailed explanation of what happened (method used + climatic parameters concerning humidity and temperature, day and night). It is also imperative that you provide us with supporting visual evidence so that we can consider any possible replacement. We therefore invite you to contact our team first, as complaining here directly will not solve the problem. It's important to understand that in order to win a case in this type of situation, it's necessary to send us all the information mentioned above and to demonstrate the chronology of the facts with evidence, and if our responsibility is clearly proven, then we'll replace the defective products without the slightest problem. We are well known for our honesty and generosity. Thank you for your understanding. Have a nice day. Damien, Silent Seeds Team.
1
/5
★☆☆☆☆
On 30 seeds only 10 germinated and on 3 of B45 none germinated.
Ilya Y.
purchased on 01/06/2024
Translated review
Answer from Silent Seeds
Hello Ilya, I hope you're well. Please contact us quickly by e-mail ([email protected]), so that we can analyze the situation together and better understand what really happened. In order to consider a replacement of the defective products, it is imperative that you send us photos of the defective products, and give us precise information concerning the climatic conditions, such as the material or the method used. Thank you for your understanding, have a nice day and best regards. Damien, Silent Seeds Team
1
/5
★☆☆☆☆
Ich habe mein Paket nicht erhalten
Markus B.
purchased on 12/06/2024
Translated review
Answer from Silent Seeds
Hello Markus,
I hope you are well, it seems to me that everything has been resolved correctly in your favor for quite some time, have a nice day and best regards
I hope you are well, it seems to me that everything has been resolved correctly in your favor for quite some time, have a nice day and best regards
1
/5
★☆☆☆☆
None of the seeds germinated despite optimal germination conditions. I was very disappointed as this caused a delay in my program.
Franck W.
purchased on 05/06/2024
Translated review
Answer from Silent Seeds
Hello Franck, I hope you're well. Please contact us quickly by e-mail ([email protected]), so that we can analyze the situation together and better understand what really happened. In order to consider a replacement of the defective products, it is imperative that you send us photos of the defective products, and give us precise information concerning the climatic conditions, such as the material or the method used. Thank you for your understanding, have a nice day and best regards. Damien, Silent Seeds Team
*Final resolution= impossible because the customer didn't think to take photos of the defective products. Please remember to keep supporting visual elements (photos or videos), in order to legitimately claim the replacement of the defective products. We are always ready to help you and to bring you greater satisfaction, but to do so, please respect the precise conditions of our commercial policy.
*Final resolution= impossible because the customer didn't think to take photos of the defective products. Please remember to keep supporting visual elements (photos or videos), in order to legitimately claim the replacement of the defective products. We are always ready to help you and to bring you greater satisfaction, but to do so, please respect the precise conditions of our commercial policy.
1
/5
★☆☆☆☆
Critical Jack seeds are small and very clear. Very disappointed.
Agnes P.
purchased on 19/05/2024
Translated review
Answer from Silent Seeds
Hello Agnès, I hope you're well, these are the natural physical characteristics of seeds from the Critical+ strain, and are in no way an indicator of freshness or quality. Don't be fooled into thinking that all the best quality cannabis seeds are black and tabby - it's a trend that's been fairly well established in the past - but with modern exotic polyhybrids, you shouldn't stop there, as it can be misleading. I invite you to read this article I wrote 4 years ago for a better understanding:
https://www.dinafem.org/fr/blog/taille-couleur-forme-graines-cannabis-criteres/
Thank you for your confidence and best regards,
Damien
https://www.dinafem.org/fr/blog/taille-couleur-forme-graines-cannabis-criteres/
Thank you for your confidence and best regards,
Damien
1
/5
★☆☆☆☆
The polar gelato seeds never germinated i'm pretty disappointed considering the price plus it's impossible to contact after-sales service
Morgan N.
purchased on 17/05/2024
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Answer from Silent Seeds
Hello Morgan, I hope you're well. Please contact our customer service department as soon as possible by e-mail ([email protected]), clearly explaining what happened, and sending us directly the photos corresponding to the faulty products, as any replacement should logically be accompanied by supporting photos and sound technical explanations. Thank you for your understanding and have a nice day. Sincerely, Damien, Silent Seeds Team.
1
/5
★☆☆☆☆
I have received nothing
H G.
purchased on 08/05/2024
Translated review
Answer from Silent Seeds
Hello, I hope you are well, we invite you to contact quickly our customer service by email ([email protected]), explaining clearly what happened in detail, and we will do our best to help you and bring you satisfaction as soon as possible. Sincerely, Damien, Silent Seeds Team.
1
/5
★☆☆☆☆
Several orders with seeds that didn't germinate.(5/10) (3/5) The ones that did germinate aren't very robust, but for the price it's a shame.
François P.
purchased on 16/05/2024
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Answer from Silent Seeds
Hello Dominique, I hope you're well. Please contact our customer service department as soon as possible by e-mail ([email protected]), clearly explaining what happened, and sending us directly the photos corresponding to the faulty products, as any replacement should logically be accompanied by supporting photos and sound technical explanations. Thank you for your understanding and have a nice day. Sincerely, Damien, Silent Seeds Team.