/10
★★★★★
based on 434 reviews published
★★★★★
based on 434 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Problem with the site during payment... No possibility of payment (bug corrected by the IT department). When everything was back to normal, I had forgotten to check off my gift (a seed), so I sent an e-mail straight away, but they were slow to reply and the order had already been dispatched! So no gift, no goodies, no sticker.
Maurice L.
purchased on 31/01/2025
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Answer from Silent Seeds
Hello Maurice, I hope you're well, and we're very sorry for the problem. However, our site now has many reminders to effectively remedy this problem, as numerous alerts appear to inform you of it, so we can't be held responsible, as we've countered all the counter-effects upstream (visual alerts in the shopping cart). Secondly, following our own checks, you placed your order at 7pm on a Friday evening. As we're closed at weekends, we didn't logically become aware of your request until Monday morning; obviously, as we have an extremely fast shipping service in your interest, in order to deliver as quickly as possible, your order was sent to you before we had time to reply. It must have been very close, but please bear in mind that this wouldn't have happened if you hadn't forgotten to select your gifts in the first place, so the bottom line is that we can't be blamed for anything. Thank you for your understanding and trust, and we look forward to helping you. Have a nice day and best regards. Damien, SILENT SEEDS Team.
2
/5
★★☆☆☆
I put 2 but good ..... The gift seeds germinated without any problem and the rest .....voilà voilà
Bruce P.
purchased on 16/01/2025
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Answer from Silent Seeds
Hello Bruce, I hope you're well, the first piece of good advice I can give you is that it would certainly have been much better to first contact us at [email protected] with a clear explanation of what happened, and also and above all by sending us at least one photo or video to clearly illustrate the facts. In this way, we will be able to resolve the matter quickly and favorably in your interest, and possibly replace the defective products. Thank you for your understanding of the situation Bruce, and good evening.
2
/5
★★☆☆☆
Frankly very disappointed with the quality...
Marie-claire V.
purchased on 17/01/2025
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Answer from Silent Seeds
Hello Marie Claire, I hope you're well, but the first piece of good advice I can give you is that it would certainly have been much better to first contact us at [email protected] with a clear explanation of what happened, and also and above all by sending us at least one photo or video to clearly illustrate the facts. In this way, we will be able to resolve the matter quickly and favorably in your interest, and possibly replace the defective products. Thank you for your understanding of the situation, Marie Claire. Have a good evening.
2
/5
★★☆☆☆
Mega Theater with shipping (DPD) and instead of the ordered 5-pack, I only received a 3-pack.
Vanessa A.
purchased on 14/01/2025
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3
/5
★★★☆☆
Ordered and delivered perfect veraison. However, I was disappointed because not all the seeds germinated, 7 of them failed me, so I'm disappointed even though I followed the process correctly. But I keep my confidence in you. Cdlt
Anita D.
purchased on 14/01/2025
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Answer from Silent Seeds
Hello Anita, I hope you're well, the first piece of good advice I can give you is that it would certainly have been much better to first contact us at [email protected] with a clear explanation of what happened, and also and above all by sending us at least one photo or video to clearly illustrate the facts. In this way, we will be able to resolve the matter quickly and favorably in your interest, and possibly replace the defective products. Thank you for your understanding of the situation, Anita. Have a good evening. Damien, SILENT SEEDS Team.
3
/5
★★★☆☆
5 out of 10 seeds germinated
Lionel V.
purchased on 25/12/2024
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Answer from Silent Seeds
Hello Lionel, I hope you're well, we can totally understand your comment, however we absolutely need at least one piece of evidence of the problem encountered, be it a photo or a video. We clearly need solid proof, in order to definitively consider any possible replacement of defective products, which seems quite legitimate. Please keep this in mind, and you'll get quick and favorable help from our team! Thank you for your understanding, Lionel. Have a nice day. Damien, SILENT SEEDS TEAM.
3
/5
★★★☆☆
There are problems with every order: black friday offer not validated, shipping problems, poorly selected seeds... After-sales service is responsive and often compensates with freebies, but that's not all.
Julien B.
purchased on 01/12/2024
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Answer from Silent Seeds
Hi Julien, I hope you're well, I have to admit that you've encountered some problems associated with your shopping experience as we're still a small team and I think you've come at a bad time. However, we are constantly working, trying to make consistent improvements at different levels, in order to make your overall shopping experience with us more pleasant, and ultimately bring you better overall satisfaction. We're not perfect, and we don't pretend to be, but you have a real human team behind you, who will always do their utmost to satisfy you, giving you fast, transparent answers, and if there's the slightest proven problem on our side, we take full responsibility for it. We always try to offer you a compensatory solution to your advantage, because once again, our first commitment is to our customers' satisfaction, because just like you, we're real enthusiasts of this plant, and our business is all about sharing a common passion with a community of demanding collectors and growers - that's clearly our mission Julien. Nevertheless, I can fully understand your opinion about your experience with us, but I'm sure that your next order could have a completely different outcome and leave you with a completely different feeling or sensation. Thank you for your confidence Julien, have a nice day and best regards.
2
/5
★★☆☆☆
Very low chance of germination
Zélie G.
purchased on 12/11/2024
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Answer from Silent Seeds
Hello Zélie, I hope you're well, we can totally understand your comment, however we absolutely need at least one piece of evidence of the problem encountered, be it a photo or a video. We clearly need solid proof, in order to definitively consider any possible replacement of defective products, which seems quite legitimate. Please keep this in mind, and you'll get quick and favorable help from our team! Thank you for your understanding, Zélie. Have a nice day. Damien, SILENT SEEDS TEAM.
2
/5
★★☆☆☆
Most of the seeds did not germinate
Marcel K.
purchased on 18/10/2024
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2
/5
★★☆☆☆
Bjr I lost a.seed it did not grow
Celine G.
purchased on 15/10/2024
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Answer from Silent Seeds
Hello Céline, I hope you're well, we need a photo clearly demonstrating the facts to consider replacing the defective products. Thank you for your understanding. Damien, SILENT SEEDS TEAM.
3
/5
★★★☆☆
6 out of 10 seeds germinated well. More comments later ...
Geoffrey R.
purchased on 06/08/2024
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Answer from Silent Seeds
Hello Geoffrey, I hope you're well. Please contact us directly at [email protected] with a clear explanation of what happened (method used + climatic parameters concerning humidity and temperature, day and night). It is also imperative that you provide us with supporting visual evidence so that we can consider any possible replacement. We therefore invite you to contact our team first, as complaining here directly will not solve the problem. It's important to understand that in order to win a case in this type of situation, it's necessary to send us all the information mentioned above and to demonstrate the chronology of the facts with evidence, and if our responsibility is clearly proven, then we'll replace the defective products without the slightest problem. We are well known for our honesty and generosity. Thank you for your understanding. Have a nice day. Damien, Silent Seeds Team.
2
/5
★★☆☆☆
Careful packaging and dispatch, but not a single seed germinated.
Leonard F.
purchased on 12/07/2024
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Answer from Silent Seeds
Hello Leonard, I hope you're well. Please contact us directly at [email protected] with a clear explanation of what happened (method used + climatic parameters for humidity and temperature, day and night). It is also imperative that you provide us with supporting visual evidence so that we can consider any possible replacement. We therefore invite you to contact our team first, as complaining here directly will not solve the problem. It's important to understand that in order to win a case in this type of situation, it's necessary to send us all the information mentioned above and to demonstrate the chronology of the facts with evidence, and if our responsibility is clearly proven, then we'll replace the defective products without the slightest problem. We are well known for our honesty and generosity. Thank you for your understanding. Have a nice day. Damien, Silent Seeds Team.
2
/5
★★☆☆☆
The product does not conform The seeds had a germination rate of 65% Disappointed
Adrien M.
purchased on 04/06/2024
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Answer from Silent Seeds
Hello Adrien, I hope you're well. Please contact us quickly by e-mail ([email protected]), so that we can analyze the situation together and better understand what really happened. In order to consider a replacement of the defective products, it is imperative that you send us photos of the defective products, and give us precise information concerning the climatic conditions, such as the material or the method used. Thank you for your understanding, have a nice day and best regards. Damien, Silent Seeds Team
*Final resolution= impossible because the customer didn't think to take photos of the defective products. Please remember to keep supporting visual elements (photos or videos), in order to legitimately claim the replacement of the defective products. We are always ready to help you and to bring you greater satisfaction, but to do so, please respect the precise conditions of our commercial policy.
*Final resolution= impossible because the customer didn't think to take photos of the defective products. Please remember to keep supporting visual elements (photos or videos), in order to legitimately claim the replacement of the defective products. We are always ready to help you and to bring you greater satisfaction, but to do so, please respect the precise conditions of our commercial policy.
2
/5
★★☆☆☆
I've already expressed my dissatisfaction. It's up to you to follow
David D.
purchased on 26/05/2024
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Answer from Silent Seeds
Hello David, I hope you're well. Please contact our customer service department as soon as possible by e-mail ([email protected]), clearly explaining what happened, and sending us directly the photos corresponding to the faulty products, as any replacement should logically be accompanied by supporting photos and sound technical explanations. Thank you for your understanding and have a nice day. Sincerely, Damien, Silent Seeds Team.
3
/5
★★★☆☆
On fifteen seeds received I had only 4 which germinated therefore not at all satisfied had already ordered on this site and I had already been disappointed, not to recommend.
Nicolas S.
purchased on 25/05/2024
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Answer from Silent Seeds
Hello Nicolas, I hope you're well. Please contact our customer service department as soon as possible by e-mail ([email protected]), clearly explaining what happened, and sending us directly the photos corresponding to the faulty products, as any replacement should logically be accompanied by supporting photos and sound technical explanations. Thank you for your understanding and have a nice day. Sincerely, Damien, Silent Seeds Team.
2
/5
★★☆☆☆
2 out of 3 seeds germinated too bad
Marlene D.
purchased on 14/05/2024
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Answer from Silent Seeds
Hello Marlène, I hope you're well. Please contact our customer service department as soon as possible by e-mail ([email protected]), clearly explaining what happened, and sending us the photos of the faulty products directly, as any replacement must logically be accompanied by supporting photos and sound technical explanations. Thank you for your understanding and have a nice day. Sincerely, Damien, Silent Seeds Team.
3
/5
★★★☆☆
Two out of three seeds germinated. Now I'm waiting for the results.
Jean Claude D.
purchased on 14/05/2024
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Answer from Silent Seeds
Hello Jean Claude, I hope you're well. Please contact our customer service department as soon as possible by e-mail ([email protected]), clearly explaining what happened, and sending us directly the photos corresponding to the faulty products, as any replacement must logically be accompanied by supporting photos and sound technical explanations. Thank you for your understanding and have a nice day. Sincerely, Damien, Silent Seeds Team.
3
/5
★★★☆☆
A few seeds gave nothing despite all precautions And not enough choice
Dominique C.
purchased on 14/05/2024
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Answer from Silent Seeds
Hello Dominique, I hope you're well. Please contact our customer service department as soon as possible by e-mail ([email protected]), clearly explaining what happened, and sending us directly the photos corresponding to the faulty products, as any replacement should logically be accompanied by supporting photos and sound technical explanations. Thank you for your understanding and have a nice day. Sincerely, Damien, Silent Seeds Team.
3
/5
★★★☆☆
The 3 Açai Jelly by seeds I ordered didn't germinate!!! I've been happy with all my previous orders but not this time!
Nathan Gilles V.
purchased on 21/03/2024
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3
/5
★★★☆☆
Out of 5 seeds, only 3 germinate, and this is the 2nd year I've had exactly the same disappointment with the same numbers despite all the care I take with my seedlings. I didn't have this problem with the much-missed DINAFEM. The gift seed did germinate, but in the end it's no longer a gift, Sincerely
Fabienne P.
purchased on 06/03/2024
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3
/5
★★★☆☆
Hello, Order received quickly, but the seeds of the original amnesia are very small, especially one which is even smaller than the other two. I have always ordered from Dinafem and have done so for several years and this is the first time I have received an order that does not suit me. Thank you in advance for your reply.
Willy P.
purchased on 06/03/2024
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3
/5
★★★☆☆
Consegna veloce, pacco da migliorare, facile da aprire.
Massimo S.
purchased on 19/02/2024
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3
/5
★★★☆☆
Navigation not fluid redundant beug to improve
Sophie B.
purchased on 22/11/2023
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3
/5
★★★☆☆
The site is very good, delivery in time just 1 seed did not germinate
Maxime S.
purchased on 27/02/2023
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3
/5
★★★☆☆
Nice packaging, first germination not great
Gauthier E.
purchased on 30/12/2022
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3
/5
★★★☆☆
Okay, you're asking me for an opinion when I've only just received them. No sprouting or anything yet.
Acheteur Vérifié
purchased on 01/09/2022
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