/10
★★★★★
based on 2224 published reviews
★★★★★
based on 2224 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Easy to find the products you are looking for
Riccardo T.
purchased on 27/01/2023
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Answer from
Skioccas
Hi, Thank you for your positive feedback. Why did you only give us 3 stars, what is missing from your customer experience? Thank you very much, The Ski Occas team
3/5
★★★☆☆
The product is not exactly as pictured, by the way ok the 14 day return policy but in this case if the product is not compliant you pay shipping twice..? I really hope not
Cristiano A.
purchased on 29/01/2023
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Answer from
Skioccas
Hello, We are sorry to hear that you are not satisfied with your order. You can contact our customer service department to learn more about your complaint. The Ski Occas team
3/5
★★★☆☆
The bindings were not adjusted to the size of the shoes.
Camille C.
purchased on 18/01/2023
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Answer from
Skioccas
Hello Camille, We're sorry to hear that. Unfortunately, you didn't enter any assembly information, so we didn't adjust the bindings. Please do not hesitate to contact our customer service for further information. See you soon, The Ski Occas team
2/5
★★☆☆☆
The website is very intuitive and the delivery time was very short.
Raúl V.
purchased on 10/01/2023
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Answer from
Skioccas
Hi Raul, Thank you for your comments. If you had a good experience on our site, why did you only give us 2 stars? See you soon, The Ski Occas team
2/5
★★☆☆☆
They say they regulate the size of the boot and the weight for free, but it arrived unadjusted.
Francisco G.
purchased on 18/01/2023
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Answer from
Skioccas
Hi, As explained in the email, it is likely that there was a misunderstanding. We adjusted the ski to a size 30 because the indicated size was 47 and this cannot be adjusted on a ski, for us it was the size of a city shoe. Second, it is also possible that there was an oversight; our fitter is out on his own, so mid-season we are not immune to an oversight. In any case, we apologize to you. Good day, The Ski Occas Team
2/5
★★☆☆☆
Too bad... I order skis + boots and the skis are not paid for. Of course, there's no trace of my request because it was only asked for on the website. Too bad because order + delivery were very efficient.
Gilles T.
purchased on 06/01/2023
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Answer from
Skioccas
Hello Gilles, Thank you for your feedback. We are happy to have been able to meet your expectations quickly. We are sorry for the misunderstanding regarding the settings, our team does its best every day. Best wishes, The Ski Occas team
3/5
★★★☆☆
Shipping and ordering according to schedule.
Giovanni A.
purchased on 29/12/2022
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Answer from
Skioccas
Hello, Thank you for your feedback! Your shared experience is always read carefully. Best wishes, The Ski Occas team
3/5
★★★☆☆
Rough descriptions
Roberto Q.
purchased on 12/12/2022
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Answer from
Skioccas
Hi Roberto, Thank you for your feedback. If you have any concerns or questions, please feel free to contact customer service via email or chat for direct advice. Wishing you a happy holiday season, The Ski Occas team
3/5
★★★☆☆
The web page has download problems
Laura S.
purchased on 06/12/2022
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Answer from
Skioccas
Hello Laura, Thank you for your message. It's true that our site was brand new at the start of the season and still had a few display problems, but everything has been sorted out since then, so don't hesitate to have another look. Happy holidays, The Ski Occas team
3/5
★★★☆☆
Twisted stick
Maxence L.
purchased on 04/12/2022
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Answer from
Skioccas
Hello Maxence, We're sorry for the inconvenience. If you have any problems, please don't hesitate to contact customer service, we'll be delighted to help. Happy holidays, The Ski Occas team
2/5
★★☆☆☆
Many bent sticks broken with unsuitable washers
Daniel M.
purchased on 05/10/2022
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Answer from
Skioccas
Hello Daniel, We're very sorry about this bad experience. Our teams do their best to sort all our material and there can be a few misfires. We're happy to have been able to find a solution for you all the same. Happy holidays, The Ski Occas team
2/5
★★☆☆☆
Not at all satisfied with my order search for unsatisfactory products with the size => shows products that do not have the desired size
Pauline B.
purchased on 23/11/2022
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2/5
★★☆☆☆
Delivery was made but the product did not meet my expectations. The spray was colorless, whereas I relied on the color of the cap.
Alain P.
purchased on 11/11/2022
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3/5
★★★☆☆
For wear condition 1, they are well damaged.
Patrice L.
purchased on 25/10/2022
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Answer from
Skioccas
Hello APtrice, Thank you for your message! If you feel that your ski is not in good condition, please do not hesitate to send photos to our customer service department ([email protected]), they will try to find a solution. Have a nice day and see you soon, The Ski Occas team
3/5
★★★☆☆
Fast order and shipment, but some products are more than q used for a condition 2. And the return site is unusable because I want to return products but impossible to go through the process.
Régis L.
purchased on 11/10/2022
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Answer from
Skioccas
Hello Régis, Thank you for your message. First of all, we are very sorry for the delay in processing your request. Customer service has contacted you regarding your return and it will be processed without any problem. Regarding the state of wear, you can send your product photos to our customer service department ([email protected]) and we will then assess whether we have made a mistake. If this is the case, we will refund the difference in price. Have a nice day, The Ski Occas team
3/5
★★★☆☆
There's a chip on the skis, I'm not sure it won't make them perform less well. Feel free to remove the rental tags on them!
Agathe D.
purchased on 18/08/2022
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Answer from
Skioccas
Thank you for your feedback. All our skis are checked by our team of professionals and we do not sell skis that are too damaged to perform. We hope you find the skis to your liking. Please do not hesitate to come back to us if you have any problems, as we may have overlooked an error. See you soon, The SkiOccas team
2/5
★★☆☆☆
Easy to place orders, fast delivery, but customer service is non-existent, after several attempts I haven't had a reply.
Jose B.
purchased on 25/07/2022
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Answer from
Skioccas
Hello Jose, We're really sorry but we sent you an email as soon as we got back from the weekend and we haven't heard back. What can we do to help you? Have a nice day, The SkiOccas team
2/5
★★☆☆☆
Ski boots didn't fit size 42 things too small
Bruno P.
purchased on 28/06/2022
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Answer from
Skioccas
Hello, We're sorry for the inconvenience, you can return the boots to us free of charge via your account on the site. Have a nice day and see you soon, The SkiOccas team
3/5
★★★☆☆
Navigation not easy on mobile
Acheteur Vérifié
purchased on 22/03/2022
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Answer from
Skioccas
Hello Gérald, Thank you for your feedback. We're sorry for the inconvenience, but we hope your order has brought you satisfaction. Have a nice day and see you soon, The SkiOccas team
3/5
★★★☆☆
Very good for the skis but very disappointed by the boots I never received them and it was only when I called back that I was informed that they were no longer available. Before that I had received no information and no refund! It was only when I called that I was refunded and the only pair I was offered as replacements was very disappointing...
Acheteur Vérifié
purchased on 15/01/2022
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3/5
★★★☆☆
Easy-to-use site
Acheteur Vérifié
purchased on 22/02/2022
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Answer from
Skioccas
Hello, Thank you for your feedback, we hope your next order will bring you complete satisfaction. See you soon, The SkiOccas team
2/5
★★☆☆☆
Fastener length problem
Acheteur Vérifié
purchased on 30/01/2022
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2/5
★★☆☆☆
The skis are used with a lot of wear. Logical. But the bindings are in very bad condition, the brake rubbers are broken. And especially the anchoring of the binding to the ski has a lot of slack. I bought them as category 2/3 of use, and it corresponds to 3/3.
Comprador Verificado
purchased on 25/01/2022
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Answer from
Skioccas
Hi Miguel, Thank you for your comments. We are sorry to hear that you were not fully satisfied with your order. Have you contacted customer service? We accept returns within 14 days of your order. Best regards, The Precision Ski Team
3/5
★★★☆☆
I give 3 *** because the delivery was not top notch. Ski Occaz had to send the skis twice before they finally arrived at my house after 15 days. Otherwise the skis are perfect
Acheteur Vérifié
purchased on 07/01/2022
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Answer from
Skioccas
Hello Jean Luc, Thank you for your feedback. We apologize for the delay in delivery. We are constantly striving to improve and pay particular attention to our customers' feedback. We hope your next order will be 100% satisfactory! We look forward to seeing you on Skioccas.com. Have a nice day, The Skioccas team
2/5
★★☆☆☆
Other sellers were selling the same product for 80 euros less but as I was on account with ski cass I went through them without looking, trusting them. No more
Acheteur Vérifié
purchased on 14/02/2022
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3/5
★★★☆☆
Skis that correspond to the order. Quality material. However, the delivery remains to be desired. Fast delivery? Don't expect a 48-72h estimate: I received my skis 2 weeks after ordering them: order put aside, forced to change delivery location due to my unavailability, skis were delivered to my home, thrown over the gate without signature or warning from the deliveryman knowing I was at home.
Acheteur Vérifié
purchased on 12/12/2021
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Answer from
Skioccas
Hello Agathe, We are very sorry for this inconvenience. Customer satisfaction is our priority. We will pass on the information to the carriers in order to demand greater attention to our parcels. Please do not hesitate to contact our customer service department to discuss your order. See you soon, The Ski Occas team
2/5
★★☆☆☆
I bought type 1 skis, but they've seen a lot of use. Downstairs they've been pretty well redone, but upstairs they're very worn. I wouldn't take them back.
Acheteur Vérifié
purchased on 11/12/2021
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Answer from
Skioccas
Hello Gabriele, Thank you for your feedback. We are sorry to hear that your order did not bring you complete satisfaction. After checking, the skis were indeed in condition 1, a few scratches may remain but no major damage to the top sheet. These are not new skis, but used skis. Our customer service department has e-mailed you to suggest that you return the skis to us for a refund. Sincerely, The Ski Occas team
2/5
★★☆☆☆
The skis had much more wear than expected for the chosen category. The soles were repaired but the edges were quite bad.
Comprador Verificado
purchased on 10/12/2021
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Answer from
Skioccas
Hi Ingrid, Thank you for your comments. We are sorry to hear that your order did not fully satisfy you. You can send photos to customer service to find a solution to the problem or request a return and refund of your order, you have 14 days to be satisfied or refunded. Kind regards, The Precision Ski Team
2/5
★★☆☆☆
Delivery very bad. Products fine. The price was reasonable. The carrier could not deliver the goods to me because it came very damaged. It had to be sent back to Skioccas and as it took too long I cancelled the order and placed another one, in total more than a month.
Comprador Verificado
purchased on 09/12/2021
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Answer from
Skioccas
Good morning, We have taken your comments into consideration, we strive to make every customer experience a pleasant one and we are very sorry that we were unable to meet your expectations on this occasion. We are glad that you were finally able to receive your equipment. See you soon on skioccas.com.
3/5
★★★☆☆
Super fast
Acheteur Vérifié
purchased on 27/11/2021
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Answer from
Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team