/10
★★★★★
based on 2188 published reviews
★★★★★
based on 2188 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I have not received my order yet. i am waiting and i don't know anything about my material from a very high purchase.
Patricio D.
purchased on 24/03/2024
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1/5
★☆☆☆☆
I bought grade 1 ski's but when I received them they were really poor quality. After sending an email they didn't even bother to react.
Roberto P.
purchased on 14/02/2024
1/5
★☆☆☆☆
I am still waiting for the delivery which is on tour for months now. It is stuck somewhere in Sweden. Fortunately, we've got a long winter here in the north, but if it's not reaching us, then it makes no sense to order something again.
Fred T.
purchased on 26/11/2023
1/5
★☆☆☆☆
I have not received my order even though it was announced to me.
Valentin P.
purchased on 20/12/2023
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1/5
★☆☆☆☆
The skis have arrived without toe clips
Diego D.
purchased on 18/12/2023
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1/5
★☆☆☆☆
It was delayed two times. Then when it finally arrived, they failed to deliver it to the correct address, but never called me. I went skiing without my order. I don’t need it any more and I want my money back.
Alejo Gabriel A.
purchased on 18/12/2023
1/5
★☆☆☆☆
I was offered a discount that was never applied.
David G.
purchased on 16/12/2023
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1/5
★☆☆☆☆
I have been waiting for my order since 15.12.2023 and they promised to deliver it on the 21st at the latest. It is now 25.12.2023 and I have received nothing. Not even an explanation.
Eduardo L.
purchased on 15/12/2023
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1/5
★☆☆☆☆
Good service, but the damage rating does not correspond to what I received.
Aiala B.
purchased on 06/12/2023
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1/5
★☆☆☆☆
More wear and tear than it should be
Raul G.
purchased on 28/11/2023
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1/5
★☆☆☆☆
The two orders arrived separately and at different times.
Luis Marcelo M.
purchased on 10/02/2023
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Answer from
Skioccas
Hello, We're sorry if this has inconvenienced you, however, as you may have seen on our site, some products are sold by partner stores who do the shipping themselves. When you place an order with one of our products and one of our partner products, the two orders leave separately and may therefore arrive on different days. Our apologies if this did not please you. Have a nice day and see you soon, The Précision Ski Team
1/5
★☆☆☆☆
Customer server is awful. You send a mail and get no reply. I am not going to use this shop again.
Henrik L.
purchased on 22/01/2023
Answer from
Skioccas
Hello, We apologise for the fact that we have not been able to find your email. If you need to contact our customer service at the following address: [email protected] as indicated on our website. Have a nice day, The Ski Occas team
1/5
★☆☆☆☆
The skis that have arrived are not mine.
Ismael G.
purchased on 30/01/2023
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Answer from
Skioccas
Hello, We are sorry to hear that. We have not received any complaint email from you, Can you please contact our service department with photos of the skis you received and a description of the problem? We will resolve the problem as soon as possible, See you soon, The Ski Occas team.
1/5
★☆☆☆☆
Bad condition. Trying to return and no response on the web.
Alvaro H.
purchased on 19/01/2023
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Answer from
Skioccas
Hello, You have recently contacted our customer service, which has offered you the return of your order and a refund of your money. The Ski Occas team
1/5
★☆☆☆☆
I have not received the product, and the transport company says it is delivered, this is surreal.... I want my money back.
Ivan M.
purchased on 22/01/2023
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Answer from
Skioccas
Hello, We are sorry to hear that. We have sent you the proof of delivery by email. See you soon, The Ski Occas team
1/5
★☆☆☆☆
The order was incomplete, the sticks are missing.
Francisco M.
purchased on 05/01/2023
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Answer from
Skioccas
Hi Francisco, Our customer service contacted you prior to shipping your order to inform you of a stock issue. We have offered to send you another pair of clubs or a refund. As agreed with you, we have proceeded with the refund. Sincerely The Ski Occas team
1/5
★☆☆☆☆
3rd year buying, no worries until this time. I bought the wrong size, within a minute I notified them by email, I added a note (shipping sheet) imploring not to send the package. No phone number in short, I had to send back some receipts, I think my delivery costs (18 euros) will not be reimbursed (not counting the CO2 A/R for nothing). It's a shame.
Romain V.
purchased on 30/10/2022
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Answer from
Skioccas
Hello Romain, Thank you for your feedback! We apologize for any misunderstanding. Unfortunately, during the preseason we have a lot of orders, which makes it difficult to process certain requests. However, your return is completely free of charge and your entire order (including postage) has been refunded. Have a nice day, The Ski Occas team
1/5
★☆☆☆☆
Not delivered to my home as specified. Wasted time waiting in for delivery on two consecutive days. No attempt made to deliver by DPD France despite SMS messages confirming delivery slots. Had to go and collect skis from local shop in the end. Unacceptable.
Verified Buyer
purchased on 13/03/2022
Answer from
Skioccas
Hello, Thank you for your feedback. We are very sorry for this inconvenience and will immediately pass on the information to the carrier so that this does not happen again. Your trust and satisfaction is our priority. We hope that you will be pleased with your order and that it will bring you complete satisfaction. Enjoy the rest of the season with your new equipment. See you soon, The Precision Ski team
1/5
★☆☆☆☆
The boat broke on first use!
Acheteur Vérifié
purchased on 09/01/2022
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1/5
★☆☆☆☆
I tried three times, but the package never arrived to my house.
Verified Buyer
purchased on 18/01/2022
Answer from
Skioccas
Hello, We are sorry for this delivery problem. We tried to send it back to you a second time without charge but this second attempt was not successful. As agreed with the customer service we will proceed to a full refund of your order. We apologize for the inconvenience and hope that your next order will will bring you complete satisfaction. See you soon SkiOccas team
1/5
★☆☆☆☆
Skis fixation casse même très dangereuses honteux de votre part de vendre ça
Acheteur Vérifié
purchased on 18/01/2022
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Answer from
Skioccas
Hello, Thank you for your review, all feedback is important to us and we are sorry to hear that you had such an inconvenient experience. We will report the problem and will be particularly vigilant to ensure that this type of problem does not recur. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.
1/5
★☆☆☆☆
Wrong product sent
Comprador Verificado
purchased on 19/12/2021
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Answer from
Skioccas
Good morning and thank you for your comments. We are sorry for this error. We hope the new ski binding we sent you will work for you. See you soon on skioccas.com
1/5
★☆☆☆☆
Dissatisfied with the service because a ski stop was mowed, which prevented me from putting the ski on properly. I had to untwist it at the risk of damaging the binding in order to do so.
Acheteur Vérifié
purchased on 13/12/2021
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Answer from
Skioccas
Hello, Thank you for your review, all feedback is important to us and we're sorry to hear that you've had such a frustrating experience. We are escalating the issue and will be particularly vigilant to ensure that this type of problem does not recur. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.
1/5
★☆☆☆☆
Ordering, invoicing and undelivered with no proposed solution
Acheteur Vérifié
purchased on 14/12/2021
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Answer from
Skioccas
Hello, We strive to make every customer experience a pleasant one and are very sorry that we were unable to meet your expectations this time. Your package was delivered against a signature which is not yours. We asked you by e-mail if you could provide us with a certificate so that we could lodge a complaint with the carrier and reimburse you. Did you receive it? We are doing our utmost in this busy period to satisfy our customers despite the delivery problems. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.
1/5
★☆☆☆☆
Damaged products, and several errors on the order
Acheteur Vérifié
purchased on 02/12/2021
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Answer from
Skioccas
Hello, We have taken your comments into consideration, we strive to make every customer experience enjoyable and we are very sorry that we were unable to meet your expectations this time. We will reimburse you upon receipt of the material. Sincerely
1/5
★☆☆☆☆
Used boots that a private individual wouldn't dare sell Well disappointed Return to sender On the other hand, free return (phew)
Acheteur Vérifié
purchased on 14/11/2021
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Answer from
Skioccas
Thank you for your review, all feedback is important to us and we're sorry to hear you had such a frustrating experience. As you can see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to ensure that this is resolved and does not happen again. Sincerely
1/5
★☆☆☆☆
The received product was broken and customer service doesn't replace it
Verified Buyer
purchased on 26/10/2021
Answer from
Skioccas
Hello, Thank you for contacting us. We are sorry to hear about your dissatisfaction. However, you were offered a refund with free return when we learned of the problem. You replied that you did not want to pay for the return... We no longer have the product in stock in the size you ordered. Therefore we have offered a refund. Please do not hesitate to contact us again for any further information. Please know that we have done everything possible to solve the problem and find the best solution for you. Thank you in advance, The Skioccas Team
1/5
★☆☆☆☆
Laborious Material sent does not correspond to the purchase Return label sent then cancelled, still waiting for the return appointment ... in short a disaster! Too bad 3 years ago it was a good company...
Acheteur Vérifié
purchased on 24/10/2021
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Answer from
Skioccas
Hello, Thank you for leaving your comment, we strive to make every customer experience enjoyable and we are very sorry that we were unable to meet your expectations this time. Please find below the link to generate a feedback. https://www.mondialrelay.fr/envoi-de-colis/retourner-un-colis/creer-un-retour?brandId=F2EPRECE&SiteId=RET Best regards
1/5
★☆☆☆☆
I was charged the amount on my card and they did not send me the product. And I had to ask them to refund the amount. I am waiting for them to return it to me.
Comprador Verificado
purchased on 23/02/2021
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Answer from
Skioccas
Hello, Thank you for contacting us. We sincerely apologize for any inconvenience. Which product did you not receive? Yours sincerely,
1/5
★☆☆☆☆
They won't accept the return
Acheteur Vérifié
purchased on 15/01/2021
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Answer from
Skioccas
Hello, Returns are accepted, you have a current generated return slip. We do not accept returns from countries other than France, but we do accept returns.
1/5
★☆☆☆☆
Bindings not mounted as prescribed, even though ski, bindings and boots were included in the same order. Worst of all, the boot bindings were mounted upside down.
Acheteur Vérifié
purchased on 24/12/2020
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Answer from
Skioccas
Hello, We tried to contact you again following our last voice exchange, the items were on hire, monitored by rando professionals, there was never any assembly upside down. All equipment is in order. We can take back the entire order if you wish to return it. Thank you for your understanding.
1/5
★☆☆☆☆
I have not received my order
Acheteur Vérifié
purchased on 14/12/2020
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Answer from
Skioccas
Hello, You have taken a delivery in our store in France, a delivery of 3? We have sent you 2 emails to inform you that your parcel is available in our store. We can either send it to you if you pay the shipping costs or cancel your order and refund you.
1/5
★☆☆☆☆
Qualifications of. More than borderline
Acheteur Vérifié
purchased on 16/01/2020
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Answer from
Skioccas
Hello, We haven't found any complaint from you on our support. You have the free return to request an exchange or a full refund of your order if the product does not suit you. Thank you for your understanding.
1/5
★☆☆☆☆
The skis were described as category 1, they are more damaged than the other skis in category 2 that I ordered! I'm very disappointed Moreover they were all greasy, dirty, when I received them Really it's been several times that I order from you I was satisfied but here too disappointed! !!!! I'll have to keep them because I need them....
Acheteur Vérifié
purchased on 04/01/2020
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1/5
★☆☆☆☆
Ski qualiter n°1 not really n°1 the 2 minis ski break in front
Acheteur Vérifié
purchased on 29/12/2019
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Answer from
Skioccas
Hello, We do not understand your message because there is no complaint on your part. We don't see any mini skis in your order, but a pair of boots, a pair of adult skis and a pair of children's skis. Could you please describe the problems you encountered and send us some photos? Thank you.
1/5
★☆☆☆☆
I did not receive my package within an acceptable time, and the phone without it was forgotten no compensation and no apology received in other words bad management pb
Acheteur Vérifié
purchased on 18/12/2019
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Answer from
Skioccas
Hello, You ordered on 18/12/2019 at 12h36, the delivery email of your order left at 14h17 on 18/12/2019, that is to say less than 2h after to inform you that the package was in store. Did the e-mail go to spam, or is it a mailbox problem? You wanted the order on 20/12, it was there on 18/12 in 2 hours. We're sorry if there was a problem with the emails, we deliver several times a day to our stores, this is the first time there's been a problem; especially as we're located less than 2km from the store. Your opinion seems a bit excessive all the same, and we can't see how the problem was handled badly. All the best.
1/5
★☆☆☆☆
It was in very bad condition, the photo was not true to reality.
Comprador Verificado
purchased on 11/12/2019
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Answer from
Skioccas
Good morning, We have not received any email from you, there are no complaints about the bad condition of the products. If you do not say anything, we cannot guess that there is a problem with your order. As long as the return is available and free of charge, we can take back the helmets, make an exchange or refund you, but for that we must at least notify us. Yours sincerely.
1/5
★☆☆☆☆
Unfortunately, both pairs of boots were badly worn. Why doesn't a photo show a particular feature? I'm disappointed.
Acheteur Vérifié
purchased on 02/12/2019
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1/5
★☆☆☆☆
The skis that were sent out were rebuilt on the "underside" but very worn, scratched and dirty on the tops. The white bindings were very damaged. In addition, a pair of poles (invoiced) were missing from my order and, finally, the carrier who was supposed to make an appointment for delivery turned up without contacting me beforehand. Luckily, someone was able to open the door for him......To come back to the condition of the skis: I had chosen a wear condition of "1" for the 3 pairs.
Acheteur Vérifié
purchased on 03/12/2019
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Answer from
Skioccas
Hello, First of all our apologies for forgetting the pair of sticks. We are sending them out tomorrow and are very sorry for the mistake. However, we haven't received any emails or feedback from you via support. If the order doesn't suit you, you can return it free of charge for 15 days. Would you be able to send us photos of the skis received so that we can discuss the disagreement in condition 1?
1/5
★☆☆☆☆
Very degraded ski surface. Visually, these skis were not saleable. It seems that it's not even the pair. One ski is more degraded than the other. Only the sole seems correct.
Acheteur Vérifié
purchased on 20/11/2019
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Answer from
Skioccas
Good evening, We have just checked your order, it is a ski in condition 3, the conditions are well indicated on the site, condition 3 is the lowest condition of the 3 proposed. After searching our support software, we can't find any complaints or claims on your part, although the site does indicate satisfied or reimbursed, with the cost of return at our expense. Do you have any photos so that we can have an opinion on the pair sent and find a solution? Normally, customers phone us or contact us by email before giving a negative review, to try to understand their dissatisfaction and find a solution. We are aware that we can make mistakes, but posting a negative review without our knowledge and understanding makes it difficult to deal with the problem. Thank you for your time.
1/5
★☆☆☆☆
Untrue photos of the condition of the item
Acquirente Verificato
purchased on 13/04/2019
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1/5
★☆☆☆☆
Maybe the delivery time to France is short, but to Sweden it took 12 Days for the delivery to arrive.
Verified Buyer
purchased on 21/02/2019
1/5
★☆☆☆☆
The skis were quite scratched
Comprador Verificado
purchased on 17/02/2019
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1/5
★☆☆☆☆
Skis correct underneath but well worn on top even in wear level number 2 might as well take 3 if it's to have that or even take nothing.
Acheteur Vérifié
purchased on 05/02/2019
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Answer from
Skioccas
Hello, Why come to put a review first instead of contacting us to find a solution? We make it clear that we will exchange or refund if the customer is not satisfied. Would you like us to take the ski back? Do you have a photo of the product so we can see if there was a problem with the condition? As you can see from the comments, we have very few bad reviews, often due to a condition error in the shipment. The most important thing for a ski is the soles, and in your case they seem to be in perfect condition. Please bear in mind that we're only charging 35 for a pair worth 799. We are available to help you find a solution so that you can be satisfied with your order.
1/5
★☆☆☆☆
Equipment in poor condition
Acheteur Vérifié
purchased on 03/01/2019
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Answer from
Skioccas
Hello, Could we have more information, you bought a model in condition 3, the most damaged condition. We can take back the equipment and refund you if it does not suit you.