/10
★★★★☆
based on 22 reviews published
★★★★☆
based on 22 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The after-sales service is rather slow and inefficient at the moment. My problem is still not solved
Jerome O.
purchased on 30/04/2024
Translated review
Answer from VOLTAWAY
Hello Jérôme,
Thank you for your feedback,
We had a carrier problem because we shipped the remote control for your skateboard.
Your satisfaction is our priority.
Best regards,
Nathan, VOLTAWAY Team.
Thank you for your feedback,
We had a carrier problem because we shipped the remote control for your skateboard.
Your satisfaction is our priority.
Best regards,
Nathan, VOLTAWAY Team.
3
/5
★★★☆☆
Crutch does not match my purchase
Laetitia I.
purchased on 22/09/2024
Translated review
Answer from VOLTAWAY
Hello Laetitia,
Thank you for your feedback,
If you have a problem with your crutch order, our service team will be happy to help you and advise you on your purchase.
You can contact them at: [email protected]
Yours faithfully
VOLTAWAY Team
Thank you for your feedback,
If you have a problem with your crutch order, our service team will be happy to help you and advise you on your purchase.
You can contact them at: [email protected]
Yours faithfully
VOLTAWAY Team
2
/5
★★☆☆☆
I bought a Panamax bike online over a month ago, and to this day it still doesn't work. I've had to send some parts back for the after-sales service to check. It seems to be a battery fault. But to this day, I still haven't received the battery back. I think this bike is really of very good quality and that the defect I'm experiencing is rare, but I find that the brand's support has not been up to scratch and the after-sales service not very responsive. I'm disappointed that a month after my purchase, I still haven't been able to use my bike and haven't received any message or gesture from the sales department.
Celine G.
purchased on 22/04/2024
Translated review
Answer from VOLTAWAY
Hello Celine,
Thank you for your feedback,
I'm surprised by your answer as we had the bike returned to our company to repair the battery fuse,
A rare problem for us but easily repairable,
We sent you 14 emails, we made video calls to solve the problem remotely and as quickly as possible...
In fact, there was no commercial gesture, as we covered 100% of the cost of transport.
I hope you are now enjoying your bike,
Best regards,
Nathan, VOLTAWAY Team
Thank you for your feedback,
I'm surprised by your answer as we had the bike returned to our company to repair the battery fuse,
A rare problem for us but easily repairable,
We sent you 14 emails, we made video calls to solve the problem remotely and as quickly as possible...
In fact, there was no commercial gesture, as we covered 100% of the cost of transport.
I hope you are now enjoying your bike,
Best regards,
Nathan, VOLTAWAY Team
2
/5
★★☆☆☆
I’m not really happy about my purchase. I received a bicycle in pieces without any detailed instructions. It was not easy at all to put it together. Second problem came with the battery which is showing « empty », but won’t charge at all. And also I’ve never received an invoice of my purchase so I can’t arrange insurance. When I asked for this by e-mail, I did not get any answer. I love how the bike looks like and also delivery was very fast, but complications with its montage and plus not working battery are disappointing especially for one bike of this price.
Kristyna N.
purchased on 11/04/2024