/10
★★★★★
based on 6757 reviews published
★★★★★
based on 6757 reviews published
Latest customer reviews
2/5
★★☆☆☆
As a customer of cadeau city since 2011, I've seen a real change. Before, customer service was very human and had an understanding approach, knowing that customers were mostly collectors and therefore planning returns accordingly. Nowadays, I receive a broken item and I get a very robotic response, which does not fail to copy and paste the general terms and conditions of sale. I'm told that...
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Coralie P.
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Answer from
WonderCity
Hello, our General Terms and Conditions have been in force for three years now, and are designed to prevent abuse. It's a pity that in your comment you forgot to write that we solved your "problem" (a missing end of less than 1 mm of a feather) in less than 12 hours since your report. We accepted your complaint and sent you a free return label to refund the full price of the item. You were thus able to purchase the item again, taking advantage of the special offer still in effect, with a difference of... 0,65€ !!!! We're sorry that you consider our free returns service and this price "difference" as an obligation to buy more expensive and therefore write such a negative note. Sometimes it's really difficult to respond to certain criticisms, but we'd like to reassure you that our customer service has remained "human" and will always respond as quickly as possible to its customers. Sincerely
5/5
★★★★★
Unmistakably perfect
Cliente
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5/5
★★★★★
All ok quality and service
Magica 5.
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5/5
★★★★★
I am very happy with my order.
Bela
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5/5
★★★★★
Order received quickly figurine well protected, very happy thank you!
Kate
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5/5
★★★★★
Order received very quickly, very careful packaging, you can order without hesitation at cadeaucity!
Client(e)
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5/5
★★★★★
Very good, very fast, perfect.
Lola
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4/5
★★★★☆
No problems . beautiful figurine in very good condition and delivery on time.but I'm still disappointed not to have been contacted by cadeaucity about my previous order.
Dominique
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5/5
★★★★★
Very good service nothing to complain delivery on time no problem
Elizabeth E.
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5/5
★★★★★
SUPER SITE. FAST DELIVERY AND PRODUCT RECEIVED WITHOUT BREAKAGE
Enzorro
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5/5
★★★★★
Very good...nothing to say very fast shipping and well packed
Client(e)
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5/5
★★★★★
Everything went smoothly, I was informed of the restocking, it was quick and the packaging was reliable.
I A.
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5/5
★★★★★
Everything perfect.
Hélène S.
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5/5
★★★★★
I'm as happy as ever, very well packaged and on time. thank you.
Fan D.
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3/5
★★★☆☆
I'm usually very pleased with my purchases from CadeauxCity! Only by the article, the very fast shipping and the packaging! But this time if unfortunately it was just placed in a box without protection! Bubble confetti or whatever and obviously some pieces were broken that I had to glue back together...
Camille
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Answer from
WonderCity
Hello, Thank you for your comment. Please allow us to send you the information you need to better understand our parcel preparation and dispatch policy. Our teams take all necessary measures to ensure that parcels arrive at their destination as quickly as possible and without damage. Our parcels are prepared with the aim of reducing the ecological impact on the environment as much as possible (transport, reduction of materials and the elimination of over-packaging...) with the use of recyclable and/or biodegradable materials), in accordance with the Energy Transaction Law for Green Growth (LTECV) published in the Official Journal on August 18, 2015. Concerning delivery packaging, the law specifies that: (...) whether cardboard packaging or Galia crates, must now be less bulky and more adapted. From the dimensions of these packages to technological innovations for wedging or protecting your products, packaging is one of the main areas of reflection linked to this ecological ambition (...). All items are already protected by the manufacturer with a polystyrene mold several centimeters thick. We are obliged to add cushioning only where it is absolutely necessary (empty space in the shipping carton), thus avoiding unnecessary excess (as explained, the items are already protected in polystyrene). However, we are not in a position to control and verify the treatment that each parcel undergoes in sorting centers, relay depots and by each delivery person. Sometimes parcels suffer mechanical shocks that an oversized packaging can never compensate for. Our Customer Service is at your disposal to answer any questions you may have. Sincerely
5/5
★★★★★
Very happy with the site - fast delivery
Agnes V.
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5/5
★★★★★
I am very satisfied with the responsiveness and speed of shipment of the package ordered on cadeaucity. I highly recommend this site.
Voegtling
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5/5
★★★★★
Top delivery Very fast
Ollivrin J.
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5/5
★★★★★
As always, excellent in every way
Christelle D.
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5/5
★★★★★
As usual, everything went very well. Serious site, fast and careful delivery. I recommend
Armelle
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5/5
★★★★★
EXCELLENT!!! all perfect!!!
Domenico
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5/5
★★★★★
Superb figurine fast delivery
Figaro
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5/5
★★★★★
I order often. It's fast, high quality and always impeccable. I recommend it 100%.
Muriel
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5/5
★★★★★
Perfect transaction! A fast and perfectly packaged shipment
Amandine
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5/5
★★★★★
Top-notch site... the lowest price but the highest speed and quality.
Sébastien A.
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5/5
★★★★★
Very fast shipping and beautiful figurine
Marie L.
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5/5
★★★★★
Careful and fast delivery, quality products, very happy with my order.
Client
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5/5
★★★★★
Everything is always perfect on Cadeaucity. Keep it up, you're the best.
Client(e)
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3/5
★★★☆☆
Small problem with my BRITTO figurine order. i was very disappointed to have received a very degraded figurine (exhibition model). After contacting Cadeaucity by e-mail, I was reimbursed after sending it back (Cadeaucity is responsible for shipping costs) and I also asked by e-mail (if I placed another order) if I could benefit from the discount I was entitled to (20%) on my damaged figurine...
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Dominique
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5/5
★★★★★
1st order and not disappointed! This is becoming my reference site for Disney figurines.
Priprimimie
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