/10
★★★★★
based on 6742 reviews published
★★★★★
based on 6742 reviews published
Latest negative customer reviews
1/5
★☆☆☆☆
Unfortunately the parcel arrived broken...
Angela
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Answer from
WonderCity
Dear Customer, We are very sorry for this inconvenience. If you have not already done so, we invite you to submit a return request online via your customer area. We will of course recover the broken item and exchange it for you, or refund your money if you prefer. Don't hesitate to contact our customer service team, who will be happy to help you with any further questions you may have.
1/5
★☆☆☆☆
Unfortunately I have waited in vain for over 4 weeks for my paid order.no info that the article is probably still not available.I have canceled my order and am now waiting for my refund of my money.will not order there again.
Nichte
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Answer from
WonderCity
Dear customer, We are very sorry for your negative experience. However, we would like to remind you that you ordered items that were not available and whose estimated delivery time is several weeks. To avoid any misunderstanding, we would like to emphasize that this delivery time was clearly communicated to you both during your order and in the order confirmation email. You were informed that this delivery date was merely an estimate based on the information provided by the supplier and in no way constitutes a guarantee. Your request to cancel has already been processed and our accounting department will make the transfer to the IBAN you provided yesterday. For your information, the expected item should be back in stock by the end of the week. Do not hesitate to place a new order - we look forward to finally sending you your package.
1/5
★☆☆☆☆
Christmas gifts arrived with broken switch, parcel returned
Jonathan
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Answer from
WonderCity
Dear Customer, We are sorry for the inconvenience and hope that the item sent in exchange brings you complete satisfaction. Please do not hesitate to contact us.
1/5
★☆☆☆☆
Hello. I have not yet received the figurines I ordered. What could I say except that I hope they will at least arrive before Christmas? So far my experience is definitely negative! Maria Luisa Borghesi
Maria L.
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Answer from
WonderCity
Dear Maria Luisa Please be advised that the package shipped on December 10 is still in transit. Due to the high volume of shipments in the Rome region, the GLS network is experiencing higher than normal delivery times. We apologize for this inconvenience. However, the package should be delivered shortly and, in any case, will arrive before Christmas. Please feel free to contact us again if the situation does not change in the next few days. [EDIT : Your package was delivered on December 17].
1/5
★☆☆☆☆
After there were complaints about the quality, my request was dismissed under the motto "your problem". Wouldn't buy here if you wanted things of quality. As soon as you send your complaint, your account is simply deleted. Sucks that something like this is so big on the market. Under no circumstances should you buy anything here.
Niklas B.
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Answer from
WonderCity
Dear Customer, We sincerely regret that your experience did not meet your expectations. Customer satisfaction is our top priority. However, after 7 months of use, it is unfortunately not possible for us to accept an exchange of your bag under the pretext that it could be a manufacturing defect. Our customer service has handled your complaint with great professionalism and responded quickly and accurately to your numerous comments. Your account will of course remain active and you will be able to place further orders if you wish. We look forward to providing you with complete satisfaction in the future.
1/5
★☆☆☆☆
Sold as new but the box is clearly not. I hope the item inside is really new, or at least in very good condition, because it's a gift.
Labaste L.
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Answer from
WonderCity
Dear Luc, We would like to assure you that the items we sell are brand new and genuine. Despite all our precautions, damage can unfortunately occur during transport and we are sincerely sorry if this is the case with your parcel. Our customer support team has contacted you and is awaiting photos of the box in order to deal with your complaint. We will of course find a suitable solution for you.
1/5
★☆☆☆☆
Unfortunately the packet has not arrived at my home address. I called dpd (Deutscher Paketdienst). They told me I should inform you to get my money back. The packet was not at the letterbox as proposed. And none of the neighbours took it. The packet is lost. Please return the money.
Uwe J.
1/5
★☆☆☆☆
Everything went wrong If I indicate the safe place behind the mailbox at Gls they should put it there and not take a week because I am not home
Fleur
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Answer from
WonderCity
Dear Fleur, The courier made 3 delivery attempts to your address on June 25, 26 and 27 and noted that you were absent each time. Our customer service team has just contacted you by email to assist you. Don't worry, we are by your side until you receive your package.
1/5
★☆☆☆☆
After 3 weeks still not received our figurine. Do not know where the package is.
Hugo S.
Answer from
WonderCity
Dear customer, first of all, we would like to thank you for your loyalty and this new order. We sincerely apologize for this inconvenience. Indeed, your package left our warehouse on Friday, May 10 to be delivered to you. It seems that a delivery attempt took place on Monday, May 13 but the company being closed, the deliveryman could not deposit your package. On the tracking of the package, it is indicated a postponement of delivery Tuesday, May 14, postponement of delivery also on Thursday, May 16. The package was finally shipped back to our warehouse. As indicated in our exchanges, we will send you a new package tomorrow with another carrier. Wishing you a good receipt.
1/5
★☆☆☆☆
Not at all customer-friendly and courteous
Melanie
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Answer from
WonderCity
Dear customer, we understand your frustration due to the waiting time caused by your bank transfer. Due to the holidays and the weekend, the processing by the banks took longer than usual. You have insisted that we ship the package based on a screenshot only, but you will, I hope, understand that we cannot reasonably ship any goods until we have actually received the funds. As mentioned in our conversations, we recommend that you prefer to pay by credit card or PayPal as these are confirmed immediately. We regret this initial experience and hope that you will still give us the opportunity to prove the quality of our service to you in the future.
1/5
★☆☆☆☆
Still have not received my refund after returning broken Tinkbell 100 years.
Willem
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Answer from
WonderCity
Dear William, We confirm what our customer service has reported, which is that the transfer was made on 29/12, right after your return was processed by our team, so you will receive it in your account this week. The usual bank times for a European transfer are 3 to 5 days, taking into account the public holiday on Monday. Our customer support will contact you again in a few days to verify that you have received the transfer. We thank you for your patience.
1/5
★☆☆☆☆
We did not receive our first parcel but after investigation our parcel was lost we were reimbursed thanks to cadeaucity.
Marie
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Answer from
WonderCity
Dear Customer, We are very sorry for the inconvenience. Your first parcel was delivered against the signature of a person on your behalf. Your complaint has triggered an investigation which is currently underway with the delivery agency. Our customer service department, which is following this matter with attention and determination, will be sure to get back to you in the next few days. We would like to thank you for your patience, as delays may be a little longer than usual due to the time of year.
1/5
★☆☆☆☆
2 figurines ordered, 2 figurines arrived broken.
Ysaline
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Answer from
WonderCity
Dear Customer, We're sorry to hear that despite all the precautions we took, the items arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or refund from your customer area in just a few clicks, and we will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.
1/5
★☆☆☆☆
Order placed on November 27 and I have not been delivered I would like a refund of my package
Romain D.
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Answer from
WonderCity
Dear Customer, Your parcel was dispatched the same day and delivered the following day. You disputed the delivery, which triggered an investigation by Chronopost. This investigation revealed that the delivery was compliant and the parcel was delivered according to your own instructions. Despite this, we took responsibility for the loss and sent you a new parcel, using another carrier (GLS) who certified that they had delivered the parcel to you. However, you have again disputed the delivery. As a result, investigations are continuing with the carriers and their respective local agencies. We are well aware of the inconvenience caused, but are counting on your patience and understanding given the exceptional nature of this case, which we are continuing to follow with the utmost attention. We will get back to you as soon as the situation evolves.
1/5
★☆☆☆☆
Unfortunately I did not have a good experience buying from this online store. The goods arrived with defects I asked to make the return and after a week I am still waiting for the answer I am sorry I only give one star
Maria O.
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Answer from
WonderCity
Dear customer, We are sincerely sorry for the mishap you experienced with your purchase in our online store. I understand your frustration and want to assure you that your case is of great importance to us. I would like to inform you that we have processed your return request and sent you an e-mail with all the necessary instructions on Sunday, December 3 at 7:00 pm. This e-mail included a link to schedule a free pickup of the defective merchandise. However, it appears that you have not yet clicked on this link to complete the process. I kindly encourage you to check your inbox, including your spam folder, to find the e-mail we sent you and follow the instructions provided to schedule the pickup. If you encounter any difficulties or need further assistance, please do not hesitate to contact our customer service department. We are here to help you and make sure your experience with us is a positive one.
1/5
★☆☆☆☆
No news of my order 17 days after 5 days was announced order FR302125
Monsieur S.
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Answer from
WonderCity
Dear Customer, Your parcel was dispatched on November 13th at 2.04pm, the day after you placed your order, and bears the tracking number 00HTRBJD at GLS, as we confirmed to you by e-mail that day. However, we notice that this parcel has not been delivered and seems to have been lost. We sincerely apologize for this inconvenience. Customer service will immediately open a claim with the carrier and get back to you to find the best solution for you (sending a new parcel or refund) and will also offer you a commercial gesture for the inconvenience caused. We apologize for this exceptional incident, which is beyond our control.
1/5
★☆☆☆☆
My package was shipped twice and it turned out to be defective and always in the same place there hand of jafar
Marie-paule
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Answer from
WonderCity
Dear Customer We are sorry and surprised to learn that on two occasions the item arrived damaged, despite all the precautions and care taken to protect the package. Customer service is following your case with attention and will not fail to find a solution to ensure that your purchasing experience remains satisfactory despite these setbacks.
1/5
★☆☆☆☆
1st item received packaging damaged on purpose to insert the 2nd item of the order item returned and the item received is clearly a customer return packaging is not sealed and has been opened and you can clearly see that the ear has been broken and glued. Very disappointed so I won't try a third time and I'll order it elsewhere.
Frederique T.
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Answer from
WonderCity
Dear Frédérique, We sincerely regret your disappointing experience. After a thorough evaluation with our teams, we would like to provide you with the following additional information. It is true that our preparer decided to cut a piece of polystyrene to insert the second item in the same parcel, in order to save you unnecessary shipping costs. Both items and their respective packaging were in perfect condition; only the polystyrene had been altered. We take note of your dissatisfaction with this procedure, which until now has never given rise to concern, as the condition of the polystyrene is not generally considered essential by our customers. In any case, we offered you an exchange at our expense. Unfortunately, from your return, the replacement product appears to have traces of glue. We are awaiting receipt of the returned item to better understand the situation. In any case, we would like to emphasize that the items we sell are new and genuine. It should also be noted that certain Premium items, such as statues from the Disney Mastercraft range, are systematically checked by our teams. They are opened and visually inspected before shipment. Although it may happen that some products have paint defects, such as traces of glue, we are sincerely sorry if such a defect has escaped our vigilance. Until we receive your return package, we have already credited €10 to your loyalty card as a sign of our commitment to your satisfaction. We would like to assure you that our customer service is following your case with great attention and will spare no effort to resolve this situation satisfactorily, with the aim of fully regaining your trust.
1/5
★☆☆☆☆
So disappointed! Out of three orders in the last year, two items had to be returned because the figurines were broken.
Émilie
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Answer from
WonderCity
Dear Emilie, we understand your disappointment and are sincerely sorry for the inconvenience. Our customer service department will get back to you and take the necessary steps to contact the carrier and open a claim, as it is unacceptable for the parcel to arrive in this condition despite all our precautions. We will, of course, exchange the damaged figurines. Rest assured of our determination to satisfy you and win back your trust.
1/5
★☆☆☆☆
You can't even give your good customers a discount When I made my last purchase, I made a request which was not honored. So you lost a very good customer... My request was far from unusual, since you forgot to mention that the figurine was damaged, and I maintain that your good customers are not rewarded.
Pascal G.
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Answer from
WonderCity
Dear customer, we are sincerely sorry, but we reiterate that we are unable to grant your wish to receive a figurine with a net value of 92€, even if it is second-hand. We would like to inform you that our loyal customers are particularly well rewarded by an original and generous loyalty system which has partly made the success of our site. On the one hand, each purchase earns you euros on your loyalty card, and on the other, depending on your purchase volume, your loyalty level gives you access to direct discounts on the entire catalog! However, this exceptional loyalty program requires you to place at least one order per year. Since your last order dates back to 2020, you were unable to benefit from any advantage when you placed this new order. This may explain why you are experiencing this problem. Please do not hesitate to contact our customer service for further details. We remain at your entire disposal. We hope that a better understanding of our loyalty program will enable you to appreciate the benefits of our site at their true value, and sincerely hope to continue to count you among our customers.
1/5
★☆☆☆☆
I ordered a figurine but it didn't arrive because the deliveryman decided not to come to the Village anymore (long live GLS), so I had to go and pick it up at a gls depot not very close to my house. When I got home, I removed the box and threw it away. I offered the figurine a few days later and it was broken. Reply from cadeaucity: "just glue it back together! Very disappointed
Pierre M.
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Answer from
WonderCity
Dear customer, we are very sorry about this inconvenience. After questioning the carrier, he informed us that there are major works underway in your village which will last 3 months. Some days, vehicles will be able to pass through, others not. As far as exchanging the item is concerned, our customer support simply told you that you must return the item in its original box, without which it is impossible to activate the warranty. The packing carton is of no importance. Customer support has also advised you that, in view of the sharp break and the material (resin), it would also be possible, if you wish, to glue the piece back together very neatly using conventional strong glue. In any case, we will always find a solution and appropriate compensation. We invite you to continue the discussion with our customer support team, who look forward to hearing from you.
1/5
★☆☆☆☆
Good evening I received the order before Christmas and this was positive, the negative thing is that the item ordered is failed unfortunately, I requested the return, now I expect another intact item or refund, too bad because it was a gift for friends for Christmas!!!
Luca L.
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Answer from
WonderCity
Dear customer, we are sorry for this inconvenience. Of course we will refund you or ship another one. Please make sure we take the utmost precaution to protect the packages we ship.
1/5
★☆☆☆☆
The package still has not left after two weeks. From their website I have had NO information and it arrived only yesterday, January 2. I can safely post your report. You left little girls without a gift, shame on you!
Danilo C.
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Answer from
WonderCity
Dear customer, We confirm that your package was shipped on December 19. As you can see from the tracking link provided, this package arrived in your country (Switzerland) on December 21. We are sorry if this package has not been delivered to you yet, it is obviously abnormal. We will immediately open a complaint with the courier company and customer service will contact you to find a solution.
1/5
★☆☆☆☆
Customer service not at all commercial for having refused me a benefit to 12 hours! They don't care about us!
Nathalie
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Answer from
WonderCity
Dear Customer, we are very sorry for the inconvenience. The situation is as follows: you have asked to benefit from a retroactive promotion on an order that has already been paid for and shipped, even though this promotion did not exist at the time of your order. In addition, you failed to mention that you had used, with our tolerance, a promotional code reserved for new customers, even though this was your 11th order. Although we are committed to customer satisfaction, I hope you will understand that our customer service department could not reasonably accommodate your request. We would like to thank you for your purchase and your loyalty, and remain at your disposal for any information you may require on our sales policy.
1/5
★☆☆☆☆
I ordered 2 Disney surprise funko pops and got the same one 2 times, so I'm disappointed.
Joanna W.
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Answer from
WonderCity
Funko POP! surprises are indeed random, and we're sorry to hear that you were unlucky. We'll gladly exchange one for you at our expense. Please contact our customer service department, who will tell you how to proceed.
1/5
★☆☆☆☆
Ordered on June 10th and not received. 14 days later. To be avoided.
Bastien S.
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Answer from
WonderCity
Dear customer, the parcel was dispatched the same day as your order, as you can check on your tracking link. Unfortunately, the tracking indicates a problem at the relay point you have chosen (parcel blocked pending delivery). We are very sorry for this inconvenience and will of course send you a new parcel or refund your money. As I cannot find any trace of an exchange on this subject, I would ask our customer service department to contact you within the next few minutes to find a solution that suits you.
1/5
★☆☆☆☆
Parcel never received. i contacted cadeaucity by email 2 times 7 days before inter val. it's been 10 days and i've had no reply from them.
Daniel S.
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Answer from
WonderCity
Dear customer, your request of April 22, 13:32 was answered the same day at 14:52 by a reply to your email o****[email protected]. We have just sent you this e-mail again and would ask you to check your junk mail if necessary. This e-mail contains instructions for registering your delivery complaint (La Poste certifies that it has delivered to you) and sending you a new parcel as soon as possible (or refunding your money). We apologize for this inconvenience and remain at your disposal.
1/5
★☆☆☆☆
Package not delivered on time, never received and returned to sender. And of course I was charged.
Guillaume L.
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Answer from
WonderCity
Dear Guillaume, we're really sorry about this bad experience. The tracking of your parcel indicates that on 24/12 at 12h22, the deliveryman called you on 0647XXXX10 and that you instructed him to leave the parcel at a relay point. However, despite our reminders, you never picked up the parcel at the tobacconist's, whose address and times you were given. This is why the parcel was finally returned to us yesterday. We will contact you today to refund you or send you a new parcel if you wish.
1/5
★☆☆☆☆
The item received was broken
Cocoa
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Answer from
WonderCity
Dear customer, we are very sorry about this and invite you to return the item for an exchange or refund. You can do this directly online or by contacting our customer service department. Returns are, of course, free of charge.
1/5
★☆☆☆☆
Package received but in pieces... The cup arrived broken in its box...
Sb
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Answer from
WonderCity
Dear Customer, we're very sorry about this inconvenience. The hazards of transport can sometimes damage fragile objects, despite all the care taken in preparing our packages. If you have not already done so, please contact us for an immediate replacement (or refund).