/10
★★★★★
based on 6742 reviews published
★★★★★
based on 6742 reviews published
Latest neutral customer reviews
2/5
★★☆☆☆
Hello arrived with the original box damaged and white traces of use on the packaging? On enlarging the figurine, I discovered an additional problem with the paint and the swollen base. Bad condition... !
Kalinka D.
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Answer from
WonderCity
Dear Customer, First of all, we would like to assure you that the products we sell are brand new and genuine. We are very sorry if the condition of the box and the product does not meet your expectations. We invite you to request a return online from your customer area. We will be happy to assist you if necessary.
3/5
★★★☆☆
That the scheduled delivery date was not met and the parcel only arrived four days later
Geraldine
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Answer from
WonderCity
Hello Geraldine, we apologize for any misunderstandings and would like to provide you with the following clarification: The estimated delivery dates indicated on our website are based on immediate payment by credit card or PayPal. However, you have chosen to pay by bank transfer. In this case, the deadline will only begin once the transfer has been received in our bank account, which explains the additional delay you have observed. We hope to be able to clarify the situation and will be happy to provide you with further information.
3/5
★★★☆☆
Top but late delivery . i pay the delivery on purpose
Ange
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Answer from
WonderCity
Hello and thank you for your order. Due to a sorting error on the Chronopost platform, your delivery has indeed been delayed by 24 hours. We apologize for this inconvenience. We invite you to contact our customer service team, who will be happy to offer you some compensation.
2/5
★★☆☆☆
ONE ITEM ARRIVED BROKEN, SO I RETURNED IT.
Antonella D.
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Answer from
WonderCity
Dear Customer, We are sorry that despite all precautions taken, the item arrived damaged. Of course, you can return it free of charge for an exchange or refund with a simple click from your customer space. Please feel free to contact our customer service department, who will be happy to help you.
2/5
★★☆☆☆
I have not received the goods to date. GLS is definitely not a great delivery service, not even to the stores. Packstation would make things a lot easier
Andra
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3/5
★★★☆☆
A perilous experience! Parcel delivered 10 days late by GLS. On opening the parcel, I was surprised... A piece had come unstuck and an element was missing. This gift was to be given the same day! So I glued the statuette back together. Customer service, on the other hand, listened to me and helped me out properly.
Thumper
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Answer from
WonderCity
Dear Customer, We are sincerely sorry for the delay in delivery which was due to an incident in the GLS sorting center serving your department. This situation was exceptional and does not reflect the delivery quality of our partner. We would like to thank you for your order and hope to be able to send you other parcels in the future with greater success!
3/5
★★★☆☆
The shipment was very fast. Nothing to say about it. Nevertheless, I bought an Iron Studios figurine that cost over 150 euros and was supposed to be brand new. In the end, it had been unwrapped and above all, it was full of dust and glitter (it got all over my other figurines...) and one of the figure's legs had glue dripping off it. I couldn't identify any breakage, but I'm guessing that the figure had been in their warehouse for a long time, in the heat, and that it hadn't done it any good. Anyway, normally the product was brand new!
Geo
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Answer from
WonderCity
Dear Customer, We are very sorry for the inconvenience. First of all, we'd like to reassure you that all the figurines for sale on our site are brand-new and authentic. It may happen that some figurines are opened and checked by our team, particularly in the case of certain Premium statues on which we know from experience that defects are unfortunately frequent (traces of glue, paint defects, chips, holes, etc.). In this way, we make sure before dispatch that the item meets our customers' legitimate quality requirements, and thus avoid any disappointment. When this is the case, to avoid any misunderstanding, we insert a verification coupon with the first name of the person who checked the statue. Our customer service department has just contacted you to find out more and to check whether this statue has indeed been checked by our team, or whether there are factory defects. It's not normal for a figurine to arrive in this condition. Naturally, you can return the item free of charge and receive a full refund if you wish, in line with our satisfaction guarantee. We invite you to continue your dialogue with our customer service department. We will do everything in our power to ensure your satisfaction.
3/5
★★★☆☆
Delivery time too long.
M B.
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Answer from
WonderCity
Dear Customer, thank you for your order and we apologize for the delay in delivery. Your order was dispatched immediately, unfortunately the parcel was delayed in the carrier's network and was delivered in D+5 instead of D+2 on average. Please do not hesitate to contact us for any further information.
3/5
★★★☆☆
Perfect for everything from purchase to delivery A small but important note: make sure that your Google accounts are not linked to the person you want to give the gift to, as ads are sent and this really spoils the surprise.
Jean-pierre
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Answer from
WonderCity
Dear Jean-Pierre, first of all, thank you for your purchase and your positive evaluation of our service! Our customer service department will contact you to find out more, as we have no idea what this is about. We don't send any advertising to parcel recipients, either by e-mail or in the parcel, and we take care not to include any invoices either.
2/5
★★☆☆☆
Item different from the photo, the stitch purchased has the ears along the body, the one arrived has them on top
Any
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Answer from
WonderCity
Dear customer, we are sincerely sorry for this inconvenience. In fact, the manufacturer had originally planned a version of the plush with drooping ears and had forwarded visuals that correspond to this version. On the final product, the ears are oriented upward. We thank you for bringing this to our attention and have updated the visuals on the website. Of course, you can return the item to us free of charge and receive a refund if you wish.
3/5
★★★☆☆
I'm happy for the purchases of new items that were delivered quickly. However, I bought an item with a defect in the discounted category. It was stated on the website that the product was intact, that only the packaging was damaged. However, it turned out that the wooden product was moldy and blistered, with bits of paint gone. The product was therefore far from intact, contrary to what was indicated on the description. I couldn't return it because the packaging was as damaged as advertised. But it wasn't actually just damaged packaging, it was moldy and still wet. I didn't like the fact that this wet and mouldy packaging was placed without any precautions with the other new items bought in the same parcel, without separating them because it contaminated them.
Stéphanie
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Answer from
WonderCity
Dear Customer, We apologize for the inconvenience caused by the faulty item whose description obviously did not correspond to reality. Please accept our apologies. However, you can return the item to us for a full refund, even without the box. The items in our "Les Imparfaits" section benefit from the same guarantees as the others, i.e. a free 30-day return policy. Please do not hesitate to contact our customer service team, who will do everything in their power to ensure your complete satisfaction.
2/5
★★☆☆☆
The figurine arrived broken...
Romain
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Answer from
WonderCity
Dear Customer, We're sorry to hear that despite all the precautions we took, the figurine arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or a refund in just a few clicks from your customer area. We will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.
3/5
★★★☆☆
Goods badly damaged. Had to glue the figure. Unfortunately visible. Partial refund received immediately. Further figures have already been ordered and delivered. A
Heinz S.
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Answer from
WonderCity
Dear Heinz, We sincerely regret this situation and the inconvenience it has caused. Nevertheless, we confirm that we have responded to your request: An email was sent to f********[email protected] on 22/12 at 16:34, less than an hour after your email. We have offered you the choice of a figurine exchange, a partial refund or a voucher. Can you please check your email inbox, including the spam folder? Our customer support team is at your disposal to implement your preferred solution and ensure that your experience remains a positive one. Your satisfaction is our top priority.
2/5
★★☆☆☆
Hello, received package. It's beautiful, everything's fine. But Jafar's staff is broken.
Gareth
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Answer from
WonderCity
Dear Customer, We are very sorry to hear that, despite all the precautions taken, the item arrived damaged. We therefore understand your disappointment. You can, of course, request an exchange or refund from your customer area in just a few clicks, and we will pay the shipping costs. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.
3/5
★★★☆☆
Delivery date problem. Received 1 week after the original date. Although it was for an anniversary...
Stevens
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Answer from
WonderCity
Dear Customer, we're sorry to hear that your order of 05/12, shipped on 06/12, arrived late for your birthday. Although we met the shipping deadline, a delay of several days was caused by saturation in the carrier's network. We understand your frustration and apologize for the inconvenience. We hope to be able to ship other parcels in the future with greater success.
3/5
★★★☆☆
Increase too high compared to last year
Fabienne
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Answer from
WonderCity
Dear Customer, First of all, we would like to thank you for your order and your loyalty. We understand your concerns about price increases. Indeed, these increases are mainly due to manufacturers' cost increases and general inflation. However, we would like to assure you that we do our utmost to keep our prices very competitive. What's more, we still have an exceptional and very generous loyalty program to reward our loyal customers. Please don't hesitate to contact us if you have any further questions or concerns. We're here to help.
3/5
★★★☆☆
Not suitable for children as straps are too big. Should be specified.
Client(e) L.
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2/5
★★☆☆☆
Late do not search my home correctly
Marie-aline
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Answer from
WonderCity
Dear Customer We are very sorry for any inconvenience. However, after verification, your parcel was dispatched on Friday 24/11 and delivered on Monday 27/11 in accordance with our estimated delivery time. We are therefore quite surprised by your comment about a delay. Does it relate to your experience of purchasing from our company?
2/5
★★☆☆☆
The packaging was very limited, so the gift box was damaged, which isn't great because it's for a collection and the box is as important as the figurine.
Corinne
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Answer from
WonderCity
Dear Customer, We are very sorry to learn that despite all the precautions taken, the parcel arrived damaged. We understand your disappointment. Please do not hesitate to contact our customer service team, who will do their utmost to ensure that your experience remains satisfactory despite this inconvenience.
3/5
★★★☆☆
The articles are of good quality, in good condition, but the problem comes from the delivery method, which has changed since the order was placed. the articles should have been delivered to a post office by Chronopost, but instead a deliveryman from GLS called me to ask for my address and to deliver to my home one morning when I was leaving for work. as I was absent, the parcel went to the delivery agency and as the deliveryman said so well, "if it doesn't go well, call the management!"I had to contact GLS again and redefine a place to pick up the parcel at a relay point, so it was a waste of time and it's up to the customer to solve the problem!
Laurent
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Answer from
WonderCity
Dear Customer, First of all, we would like to thank you for your purchase and sincerely regret the inconvenience caused by the delivery. On our side, we have investigated but cannot find any trace of your choice of delivery in a relay point. Your order confirmation e-mail sent on 01/11 at 13h54 does indeed indicate delivery to your home address by GLS. However, your address book does not contain any delivery addresses. I invite you to check when you place your next order that the delivery method corresponds to the one you require, and to contact us immediately if there is any discrepancy. Please do not hesitate to contact us should you require any further information.
2/5
★★☆☆☆
My parcel arrived quickly but unfortunately the figurine inside was broken so I had to send it back. I'm waiting for the exchange
Patrick
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Answer from
WonderCity
Dear Customer, we're very sorry about this inconvenience. Despite all the care we take in preparing and protecting our parcels, it can unfortunately happen that a fragile figurine arrives damaged. We will of course exchange it.
3/5
★★★☆☆
I've ordered from you many times before with the same destination address and I had to go somewhere completely different. What's more, Chronopost didn't give me any information for a whole week to find out where it was.
Pierre
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3/5
★★★☆☆
Fast shipping but price a bit too high... 🤔 I found the product I bought a week after receiving it €7 cheaper.
Daniel S.
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Answer from
WonderCity
Dear Customer, thank you for your purchase. Although we strive to keep our prices very competitive throughout our catalog, please do not hesitate to contact us if you find a cheaper item elsewhere. Our exceptional loyalty program also entitles you to year-round discounts and loyalty vouchers.
3/5
★★★☆☆
Super well packaged, quickly sent, only problem delivery service does not go to you it delivers directly to point relay not bother even if you are present
Jennifer
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3/5
★★★☆☆
Fast order despite the Christmas season Only downside, one figurine was broken but otherwise the rest is ok.
Mercier
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3/5
★★★☆☆
Products arrived quickly but damaged very disappointed especially for the holidays
Precilia F.
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3/5
★★★☆☆
The products were very well packaged and delivered on time. The only downside was that I had to pay an extra euro to have the parcel signed for, which was not the case. Luckily for me, there were no problems with the products... and paying an extra euro for nothing!
Chris
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3/5
★★★☆☆
Nothing to say about the order and delivery time. However, I was disappointed with my purchase... (Mickey PumpkinTown lampposts). I was expecting something bigger, and above all the two lights are connected by a wire and are ultra light, and the battery box is bigger than the two lights put together... For a Halloween effect, it's not what you'd expect... Too bad... The photo is misleading...
Axelle
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Answer from
WonderCity
Dear Axelle, we are very sorry if the item did not meet your expectations. Please note that all purchases on our site are protected by our Money Back Guarantee. You have 30 days to return the item for a full refund. Please do not hesitate to contact us.
3/5
★★★☆☆
Late delivery, deadlines not met. 1 week and not 4 as indicated. The gift was late. Very nice figurines all the same.
Lemoine J.
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Answer from
WonderCity
Dear Jimmy, thank you for your purchase and we are very sorry for the delay in delivery. Your order was placed on 20/06 at 10:30 and handed over to the carrier the same day at 14:09. Colissimo's usual delivery times are 48/72 hours throughout France, so you should have received this parcel on 22/06 or 23/06. We have notified the carrier of this anomaly, which is attributable to them.
3/5
★★★☆☆
Arrived packaging great Only one thing I phone number never answer even by message are not present of the rest good
Maria G.
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