/10
★★★★★
based on 6743 reviews published
★★★★★
based on 6743 reviews published
Latest customer reviews
5/5
★★★★★
All perfect!!!
Km19
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5/5
★★★★★
First time buying from Cittadelregalo and I must say great prices, speed of shipping and delivery. The item arrived perfectly intact. Very satisfied!
Sara
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5/5
★★★★★
Very fast to ship , very serious ! The cittadelregalo is absolutely recommended !
Vania C.
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5/5
★★★★★
I placed an order on Cittàdelregalo.it for the first time and I had a great time, competitive prices, ease of purchase and quick delivery, plus I was always updated on the order status by timely emails! The goods were carefully packed and matched the pictures on the website perfectly! I think I will re-order from them in the future without a doubt!
Silvia
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5/5
★★★★★
Great seriousness, Great Quality, Great company, very kind and knowledgeable staff.
Roberto
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5/5
★★★★★
Order processed quickly as perfectly as the delivery. This is my first purchase but I will definitely be back. Thank you
Claudia
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5/5
★★★★★
Really exquisitely kind, products arrived promptly and well packed. Super recommended!!!!
Cliente
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5/5
★★★★★
Fast shipping, perfect packaging, no problems at all. Great site, great management and wonderful items. Highly recommended.
Maria L.
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5/5
★★★★★
Great site, fast delivery and helpfulness
Graziella
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5/5
★★★★★
I always buy on this site, great products and great customer service, although it may happen (as is human) every now and then a misunderstanding or mistake with the products or shipping always solve everything quickly and very professionally. Very reliable.
Viviana
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5/5
★★★★★
Great service, good products
Annamaria
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5/5
★★★★★
More than satisfactory delivery time and manner...willow tree products fabulous....
Valeria
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5/5
★★★★★
Very fast and super product!
Alessandra
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5/5
★★★★★
Unfortunately, my package this time took a long walk. They got the couriers wrong and it took the longest route so it took a few extra days to receive it. But no matter it can happen a mistake is human. The item when it arrived was intact as always and wonderful. So thank you as always for your wonders I definitely recommend the company as the best ever.
Laura R.
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5/5
★★★★★
Products arrived quickly and well protected.
Valentina
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5/5
★★★★★
Excellent from all points of view
Adriana R.
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5/5
★★★★★
Reliable and very fast in shipping
Cliente
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5/5
★★★★★
Kindness, fast delivery in ordered items, good prices .
Ines
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5/5
★★★★★
Excellent workmanship, beautiful, perfect shipping.
Marco L.
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5/5
★★★★★
I ALWAYS DO WELL, THEY ARE FAST AND ACCURATE IN SHIPPING AND THE PRODUCTS GREAT AND WELL PACKED! I RECOMMEND THEM
Giulia M.
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5/5
★★★★★
The product I bought is brand name. Original and in perfect condition. The description on the site correct and complete. Proper packaging and timely delivery
Cliente R.
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5/5
★★★★★
Very fast shipping and great product!!!!
Ilona L.
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5/5
★★★★★
Excellent in everything..especially competitive prices..fast shipping
Salvo
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5/5
★★★★★
I purchased a Romero Britto teapot. Efficient and clear site. Shipping on time. Everything perfect
Paolo
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5/5
★★★★★
Great products, helpful and timely shipping
Giulia
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5/5
★★★★★
Very fast and reliable
Cliente
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5/5
★★★★★
Excellent service
Giulia
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5/5
★★★★★
Fast shipping excellent products 5 stars well deserved
Giancarlo R.
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2/5
★★☆☆☆
The item I ordered arrived chipped (the package was intact and did not contain the chip). Initially I thought Customer Service was great, because of the speed of responses; later, however, I was struck by the lack of courtesy, which is due in case the other person (me, in this case) is courteous and helpful. I was still able to return the item and be refunded. _______________ I AM RESPONDING HERE BECAUSE I DON'T KNOW HOW ELSE TO DO IT. I actually notice that the reviews are very positive, so I guess mine was an isolated case; however, this is the first time I have ordered from you and, unfortunately, I was not satisfied. First of all, the item I ordered was put in the box already broken (it even looked like it was glued, but I cannot be sure of that). Also, the dry tone of two emails I received from Customer Service was really inappropriate (and I wrote it down, via email precisely). In any case, if mine was an exception, all the better. LAST PRECISIONS 1) I'm sorry I can't attach a PHOTOGRAPH from the item (I'll put it up then AS A PICTURE OF MY PROFILE), with -evidently- the splinter (the item was small and the splinter very visible); I had taken the figurine to give it as a gift and couldn't do so. 2) THE COURIER FOUND ON THE DOOR OF THE HOUSE A CARD WITH THE INDICATION TO KNOCK AT THE DOOR EXACTLY IN FRONT OF ME, BECAUSE -knowing I was away on business- I ASKED A NEIGHBOR TO DELIVER THE PACKAGE IN MY PLACE. Immediately after talking to my neighbor and gathering her availability, I ALSO WRITTEN TO HER BY MAIL (Saturday or Sunday) and was told, "You should have informed us on Friday as soon as you received our email." THE FACT IS THAT THE COURIER ALWAYS ARRIVED AND, ON THE DAY ESTABLISHED (Monday, the 6th), HAD NO PROBLEM RECOVERING THE PACKAGE FROM MY NEIGHBORS, BECAUSE THERE WAS MY CART WITH THIS INDICATION. The next day (Tuesday) a second courier arrived, it is not clear why: obviously I had nothing to give him, since the package had been picked up -as scheduled- the day before. I am sorry that it is so difficult to recognize things as they are, in their entirety.
Erica
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Answer from
WonderCity
Good morning Erica, could you please specify in what way you were not offered the courtesy you requested? It would be interesting to know in what way we have failed one of the pillars of our Customer Service which, as you may have read in the previous hundreds of reviews, is certainly not lacking in courtesy (in 5 years of Trustpilot this is the first such comment with a 2 star note). Your further clarification may allow us to take specific corrections where necessary. Thank you. However, we are glad to hear that your complaint was handled quickly and the item returned (at our expense) and refunded without issue. Sincerely THANK YOU FOR YOUR COMPLEMENT OF INFORMATION. There is always the exception that proves the rule and it is clear that error is always lurking. However, please allow us to specify that we have reread the email exchange and we do not feel in any passage that we have failed to be courteous to you. We sent you "preformatted" emails with instructions for retrieving the item, and when you indicated that you could not know when you would be available to receive the courier (we take back the damaged item free of charge and directly to your door), in the face of your continued unavailability (for work or other reasons) we suggested that we were also available to retrieve the item at the address of your choice. ("""quot. email If you wish, we can have the package retrieved directly at your place of work, or by a neighbor, friend, relative...If this solution suits you, please tell us the alternative retrieval address."") We then showed utmost helpfulness (and proper courtesy) and when she later confirmed the day and retrieval address...she was then not present at the indicated location. In spite of this we were able to retrieve the item, without grievance but simply refunding the item. If needed, we can forward you copies of the emails in question. Retrieving a package is an operation that cannot be arranged on Sunday for Monday (couriers are closed on WE). Notifying us of a change on Saturday or Sunday clearly destabilizes all logistics (!!!). The courier also would not have the right to address another person without explicit request from the sender, particularly by simply reading a sign on a front door. For this reason (after learning of its further unavailability on Sunday for Monday), upon opening our offices we had immediately asked the courier for a second retrieval for the next day (thus the two retrievals overlapped). We remind you that it was we ourselves who proposed in advance that we could retrieve the package from a neighbor, but we did not get any response. For completeness we specify and confirm that the missing splinter on the article had a size of 1 x 3 millimeters (thus difficult to find). It is not in our interest to send damaged items as we fully assume the cost of return under the proposed warranty on our site regarding items that arrive damaged. Sincerely PS for the rest, we will no longer continue to comment on your continued changes to this review which appear to be the result of bad faith. Our company had to organize two retrievals (one of which was unsuccessful) for lack of a minimum of availability and response to our notifications against, remember, an item worth 11 euros. But what more do we need to do?
5/5
★★★★★
Accurate and efficient company , magnificent and impeccable as always
Turino S.
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