/10
★★★★★
based on 6742 reviews published
★★★★★
based on 6742 reviews published
Latest negative customer reviews
1/5
★☆☆☆☆
After 8 days after the order, I am told that one of the items ordered is not available, at the time of the order there were 2 in stock,they give me the availability of refund, given prepaid number, they tell me that ,since I paid by bank transfer I have to give IBAN,given And after more two weeks nothing. So far promises of refund but still nothing,this refund story started on Oct 29.
Pietro N.
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Answer from
WonderCity
Dear customer, we apologize for the delay. You initially provided a credit card number, but you had not paid with that card, so it was impossible to refund you. Then you sent your IBAN, but our administrative department was exceptionally overloaded and it took longer than usual, we apologize for that. However, I can confirm that the transfer was made and you are offered a 10€ voucher for the inconvenience.
1/5
★☆☆☆☆
Delays to obtain my order too long, 3 months after the date planned for the payment of this one. No commercial gesture possible. Too bad...
Sebastien C.
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Answer from
WonderCity
Dear Sébastien, we are sincerely sorry for this inconvenience. However, we would like to remind you that the dates indicated on a pre-order are only an estimate based on the manufacturer's initial information, and by no means a guaranteed deadline. This year, all manufacturers are experiencing significant delays. As this was clearly mentioned when you placed your order, as well as on your tracking link, we are sorry to say that no commercial gesture is possible. However, you did have the option of cancelling your pre-order at any time and being reimbursed.
1/5
★☆☆☆☆
Item ordered in May, said to be available within 3 weeks....I'll never hear from the site until October to notify me of shipment !!!! I had to go to the item's page to see that its availability was postponed from week to week! It was a gift... last time I order from this unreliable and uncommunicative site.
Marion
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Answer from
WonderCity
Dear Marion, the figurine you ordered was originally due to arrive at the end of May, but the manufacturer has been experiencing many delays due to production problems. We are very sorry about this. As soon as we received the item, your parcel was delivered. You should also know that we sent you an e-mail on June 2 with a link enabling you to follow the progress of your order in real time, and that you could cancel your order at any time. Our customer service team was also on hand to help you. We're sorry we weren't able to meet your expectations, but you can rest assured that we do everything we can to offer our customers the most pleasant shopping experience possible.
1/5
★☆☆☆☆
Outrageous! order placed in early August still has not arrived and every two three days the delivery scheduled on the online page is slipped by a week! I am a real user - I VIVIDLY DISADVISE!!!
Anna M.
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Answer from
WonderCity
Anna Maria, we are very sorry about this situation. As mentioned in the email, the manufacturer is having many problems producing this item and we have not received any specific information from them, so the order has been put on hold. We are aware of the inconvenience and of course we have refunded your order as requested. Please do not hesitate to contact us if you have any problem, our customer support is very efficient and fast in finding solutions. In consideration of this inconvenience, we have offered you a 10€ voucher in the hope that you will give us a second chance.
1/5
★☆☆☆☆
I find it regrettable that this site makes you pay extra when you pay by paypal the box of my figurine funko pop was also damaged.
Marie S.
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Answer from
WonderCity
Dear Marie, we're sorry if, despite all our precautions, the packaging did not arrive intact. If there is any problem with the figurine, please do not hesitate to contact us and we will, of course, exchange it for you. We also recommend secure payment by credit card (Crédit Mutuel platform), which is free of charge. We also accept bank transfers and cheques free of charge.
1/5
★☆☆☆☆
Yes scaso because a thousand times they blocked me I want to buy a thing nothing they block me then they send me two packages
Ribbi B.
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Answer from
WonderCity
Dear customer, Fabio, You have placed several orders with cash, but you never pay when the courier arrives. So now we have asked you to pay for orders by credit card, Paypal or bank transfer. As a result of this, you continue to regularly create new customer accounts under various fictitious names and keep trying to order with cash. Please contact our customer service department to end this charade and find a solution if you really want to place orders in our store.
1/5
★☆☆☆☆
I purchased as many as 15 pieces of a willow tree item. Five of these were without a warranty certificate inside them, and I was denied a separate shipment of the same, being a wedding favor. I also asked for a small discount, which I was denied, without warning me that the item in question would go on clearance within 48 hours of purchase. Many congratulations Following your response: it is easy for you to say return the item (presumably original) and have to wait weeks for re-purchase, having the ceremony deadline. If you say you are selling something with a certificate, you need to make sure it is there before you ship it! Since you could just open the box without taking out the contents! Don't make excuses
Rox
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Answer from
WonderCity
Dear customer, We are surprised that the certificate is missing and we apologize for that. Unfortunately, we cannot check every item we ship. As we told you, all of our items are new and authentic. We offered to return these items (at our expense) and refund you, but you declined. Regarding sales, this is a regulated period. You cannot benefit from the sales retroactively, we are sorry.
1/5
★☆☆☆☆
1 because it is not possible to give zero. My experience was very bad. Better communication with the customer is needed: my order was delivered much later than expected and I was never told why it was late; I was the one who had to contact you. No one apologized to me for the delay, nor was I given any discount for the inconvenience. In addition, the packaging was in very poor condition. Absurd that you even have to pay the delivery charge for such poor service. I will never order anything from your site again, you deserve 0 and closure.
Eric
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Answer from
WonderCity
We apologize for the delay beyond our control. Your package was on hold because SDA Express could not deliver to your area (too many drivers in Covid quarantine). We waited until the situation improved and the SDA Express agency in your area accepted packages again. We would like to point out that we responded very quickly and accurately to all your e-mails. We are sorry that our service did not live up to your expectations.
1/5
★☆☆☆☆
I made a purchase about two weeks ago, arrived damaged. I contacted them on facebook the page since that is the only way to contact them and after expressing my problem they blocked me, also blocking my second facebook profile where I went to comment under one of their posts to compliment them for their politeness.So then I contacted them by email obviously attaching pictures of the item. After several emails, they send me a new item the next week, (I had to wait for them to get the return to the warehouse and then they sent me the "new" one in the meantime my niece waited, the birthday present I apparently can't give her) guaranteeing to check it before shipping it. Yesterday I get the new item and it is worse than the previous one. I wrote an email enclosing photos, but I never heard back from them. I do not recommend this site, very bad. Especially the ways they have with customers, I have never seen a page block you, they forget that I am the customer and they are the sellers. By the way, I expected them to understand and apologize, but in the end they blocked me.
Elena M.
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Answer from
WonderCity
Elena, We are sorry for this bad experience. We did our best to satisfy you and regret that the item did not meet your quality requirements. Our customer service department has fully refunded you. As a result of several Facebook comments that broke the rules, you were no longer allowed to write new comments. This block was temporary, and we would be happy if you participated again.
1/5
★☆☆☆☆
Little the shipping cost compared to other companies, but lu very long the delivery time. TOO LONG.
Silvana
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Answer from
WonderCity
You ordered an item that was not in stock and was estimated to ship between December 7 and 12. We contacted you right after you placed the order to make sure you understood, and offered to cancel if you wanted to. You wanted to keep the order. Your package was shipped on December 10 and delivered on December 12. We therefore met the stated deadlines perfectly. Sorry, but we think this comment is very unfair.
1/5
★☆☆☆☆
An article arrived broken. On this site there is no way to talk to anyone verbally. They promised me a replacement saying I had to prepare the package and then tell them to send me the courier, I wrote three emails no response.
Chiara S.
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Answer from
WonderCity
We have responded to each message, please check your spam. We wrote you that an SDA agent will pick up the package tomorrow. We respond to all emails within 24 hours and are also available in live chat.
1/5
★☆☆☆☆
Truly a terrible company, with very arrogant employees. They won't send you a return label if they disagree. If you complain, or say you think the service is bad they close your account and are terribly arrogant. I do not recommend anyone to order from here. TERRIBLE COMPANY! Edit : I am definitely not a competitor. But when I see how you respond here to customers who review you negatively. That just proves my point. If you guys dispute every negative review then I understand that there are only good ones! Besides I don't write anything anonymously, I just don't give a billing number because of revenge actions. Like re-closing my account and thus my accrued discount. Also do not report the positive reviews that are really anonymous. Edit 2 : I can show trustpilot the emails in which they threaten me with account closure and reply very aggressively. Thereby trustpilot indicates that I don't have to give the requested info. And I have not received multiple requests only 1 and how arrogant can you be in French while the review is in t English and Dutch. I maintain that I don't give an invoice nr because t don't have to Edit 3: I sent a copy of the invoice so the compliance team of trustpilot can see that I really am a customer. I don't want them to give this info further due to the aforementioned retaliation. A terrible company with very arrogant staff. When they dont agree with ure return they Will not send you a return label. When you file a complaint or tell them you are not impressed with there service, they shut down your account And answer in a horrible rude manner. I would not promote this company to nobody. HORRIBLE company Edit : i am not a competitor looking at ure responses to clients who have left u negative feedback only proves my point. They responses are very aggressive And arrogant! Also im not writing this in secret, im just not providing an invoice nr due to reprimandes like closing my account And therewith loosing my saved discount. Also ure not reporting the positive anomynous feedback. Edit 2 i can show trustpilot all the mails where i am being threatened And they can see the extreme aggressive mails. Also trustpilot told me i dont have to provide the requested information. And i dident get multiple requests only 1 And how arrogant can one be in french when my review is in dutch And English. As stated i Will not provide the invoice nr cause its not mandatory from trustpilot. Edit 3: I sent a copy of the order with ref nr to trustpilot's compliance team. So they can see this rating is based on an actual order. I dont want trustpilot to share this info due to the consequences.
Arno
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1/5
★☆☆☆☆
We ordered a Disney Traditions figurine as a birthday present 2 weeks later. What a surprise when we found a major manufacturing defect on the figurine. Given Cadeau City's concrete terms and conditions regarding Disney Traditions defects, it would have been impossible for us to get a refund (or the return costs would have been at our expense). Too bad, we won't be ordering from this site again. Better to spend a few euros more and buy from another site 🙂 _____________________________________________________ EDIT (in response to your pathetic feedback): How aggressive! The sole purpose of our comment was to warn you about your ironclad terms and conditions. But seeing how you took our comment, our rating was revised downwards. How unprofessional. Instead of attacking your customers (ex-customers from now on), think instead about solutions to satisfy them. ==> Here are some extracts from your General Terms and Conditions, since you apparently don't know them. -------------------------- "The majority of figurines for sale on this site are hand-painted and/or made using techniques that enhance the somewhat "rough" and woody feel. These production techniques reveal "imperfections" on all the ranges on sale. Some series of the same item may have more or less of these imperfections, and each item may differ from the others in paintwork, black spots (e.g. typical of the Traditions collection), molding details (e.g. small holes), finishes, etc... . These 'imperfections are not considered defects under warranty imposed by article L211-1 to L212-14 of the French Consumer Code." and "IMPORTANT TO READ CAREFULLY: Your order arrives damaged, broken, with defect/s, missing items... In the event of an anomaly, the Commission des Clauses Abusives recommends that you write all possible reservations on the delivery note, in the presence of the carrier, or even refuse the parcel if you consider it to be non-compliant. You have 3 days in which to inform our CUSTOMER SERVICE department of any damage sustained, and to inform the Colissimo carrier (article L. 133-3 of the French Commercial Code) of any damage to the parcel and your items, by calling 3631 (or by registered letter with acknowledgement of receipt); REMINDER: contact our Customer Service department immediately by e-mail or by calling (+33) 0963518012 (10:00 am - 5:30 pm Mon. - Fri.). NB ALWAYS RESPECT THE MAXIMUM DEADLINE OF 3 DAYS TO INFORM US, NO CLAIMS WILL BE ACCEPTED BEYOND THIS DEADLINE For your information, any paint imperfections due to the "hand-painted" character of the items are not covered by the guarantee " -------------------------- As the item ordered was a gift, it was unwrapped more than 2 weeks after receipt. In any case, we couldn't have sent it back 🙂 You're a far cry from the quality of service offered by other retailers, you're not playing in the same league. A bon entendeur, _____________________________________________________ EDIT 2: You delete your reply and report our comment? Nice mentality.
Francois
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Answer from
WonderCity
Hello, Instead of advertising to competitors (whose names have been deleted as SPAM in violation of Trustpilot rules) we invite you to really read our GTC. We will take back defective figurines at our own expense and reimburse them in full (including any shipping costs). Our General Terms and Conditions state here: "In the event of defect of a product bought on the present site, the customers have, in accordance with the provisions of the civil code as regards legal guarantee of the hidden defects, a short time to ask for the exchange or the refunding of the product" Good conformity. In addition to the guarantee against hidden defects defined by the French Civil Code, items purchased on this site benefit from the guarantee of good conformity* imposed by articles L211-1 to L212-14 of the French Consumer Code. In order to exercise one of these rights, it is up to them to return the parcel, according to the following procedure: 1) Contact our Customer Service by email or by telephone on 09 63 51 80 12 (10.00am - 5.30pm Mon. - Fri.) and inform them of the nature of the defect found. They will give you the instructions to follow and, depending on the case, will send you a return shipping label. see also https://www.cadeaucity.com/content/16-conditions-generales-de-vente Despite all your "edits", please allow us to remind you that you continue to make a great deal of confusion between breakage linked to transport (informing our CUSTOMER SERVICE of the damage suffered), which is governed by article L. 133-3 of the French Commercial Code (we're based in France) and require rapid intervention, and the guarantee of conformity (the defect in the article - article L211-1 to L212-14 of the French Consumer Code)! Of course, as this is a hand-painted item, we have a duty to warn customers before purchase that there may be differences between products (the manufacturer indicates this as "Unique variations should be expected as this product is hand painted"), so there's a big difference between - breakage due to transport (guaranteed and reimbursed) - manufacturing defect (guaranteed and reimbursed) and hand-painted. All you had to do was contact us, and if, as you claim, these were genuine manufacturing defects (NB these are hand-painted items made using a special technique that enhances their woody feel), we would have sent you a free return label so that we could recover the product and refund its value. You say you've read our terms and conditions, but you've NEVER contacted us, preferring instead to post a negative comment whose sole purpose is to slyly advertise a competitor. We therefore invite you to continue spending more by buying from this competitor. For our part, we will continue to offer other customers our low prices and our services, including an after-sales service which, as you can see from the other hundreds of testimonials, has deserved its 5 stars for years (first FIANET PREMIUM merchant for 7 consecutive years and since November 2018 Trustpilot). Sincerely EDIT: Your comment had been reported to Trustpilot because it clearly and repeatedly named the name of a competitor in violation of anti-spam rules. We therefore strongly doubt the impartiality of this notice.
1/5
★☆☆☆☆
Annuallamento order without explanation. Placed an order today. Payment successful and order in preparation. After 10 min I get the email saying that a credit note had been made with refund despite all items are still available. What about the discount code for the black friday promotion?? now no longer usable since it is one per customer. But what are you doing them promotions?
Angelo
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Answer from
WonderCity
Good morning, When we shipped a previous order of his we only received criticism because he complained about not being able to be present at the time of subsequent delivery attempts (why buy online then?), service, etc. etc. . . Recall that we offered her the opportunity to deliver where she wanted (at her place of work, at a relative, friend, neighbor...). Moreover, on our facebook page, phrases bordering on defamation were directed at our company, which, not wanting to activate legal action, preferred to limit itself to a simple ban. In order to avoid the recurrence of unpleasant, costly and unnecessary litigation and to avoid disrespectful attacks on our staff and the companies with which we work, we regret to inform you that we will no longer be able to deliver to the address indicated. Sincerely
1/5
★☆☆☆☆
Order never received, 130€ lost, unacceptable !!!!
Carine
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Answer from
WonderCity
Hello, As you already knew (see our email of 14/11), the Post Office has confirmed that your package was delivered to you on 13/11/2018 (tracking number 6A12226652550 - without signature*). Pursuant to art 1315 c.civ, we have requested proof of delivery, which we have sent to you. It is therefore impossible for us to invoke the loss or deterioration of the parcel. We have also advised you to contact your neighbors and your post office and ask your letter carrier. Indeed, as explained on our site, in the case of delivery without signature, the Post Office delivers your parcel to the letterbox and can take the initiative of handing it over to anyone present at the address. It can also deliver to a janitor or concierge who agrees to take delivery. Among the options proposed, you have chosen a letterbox delivery without a signature. Your negative note will not resolve this situation, even if you believe that, despite all the explanations and proof of delivery provided, it is up to our company. We would advise you instead to lodge a complaint for spoliation with the gendarmerie if you think that your letterbox has been opened. Sincerely
1/5
★☆☆☆☆
Having dealt with customer service I confirm the poor judgment. I was told - black and white - to find another site for my purchases,. I accept the advice very gladly and urge everyone to do the same.
Simona
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Answer from
WonderCity
We repeat what we have already replied: Dear Madam, on Wednesday afternoon, September 26, at 15h44 you asked us if we could return an item. On the same day we confirmed to you that we would retrieve it at our own expense while also telling you that it was not possible to determine the exact day of the retrieval. She also told us that in any case the package would be available to the courier at the concierge from 8h30 to 12h30. Given the time frame, let us therefore be a little surprised at this very negative note. Surprised because a return request made on a Wednesday afternoon is unlikely to be completely finished (between organizing the retrieval, return of the item, and refund) in less than 3 business days! You wrote this your review two days ago (i.e., Saturday, Sept. 29). Exactly 48 hours after the recall request. Evidently then when you write that you "lost" ONE WEEK seems to us to be a slightly exaggerated statement (moreover, the package was in the concierge desk). It must be understood that the recovery operations (completely free for Customers), require a little time, if only between round trip, moreover in his specific case it was necessary to make sure to find a courier that would pass in his area by 12h30 at the latest. We are therefore sorry to read your dissatisfaction, particularly when our company has been recognized for years to always offer our customers the highest level of service by offering responsive answers to every question, but clearly to certain needs we will never be able to respond favorably because it is "technically" and materially impossible. Therefore, we wish you to find a site that can meet your requests more quickly. Sincerely
1/5
★☆☆☆☆
As a loyal customer I received indecent treatment on returns: having received a broken item I was neither replaced nor refunded. I was told that the courier would have to come by for free pickup - on which the refund, moreover, depends - but without giving me a date such that I was forced to wait at home indefinitely. In summary I lost a week of time, I don't have the item and I don't have the money. I think I will never buy anything from this site again.
Simona
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Answer from
WonderCity
Dear Madam, On Wednesday afternoon, September 26 at 3:44 p.m. you asked us to return an item. On the same day we confirmed to you that we would retrieve it at our own expense while also telling you that it was not possible to determine the exact day of the retrieval. She also told us that in any case the package would be available to the courier at the concierge from 8h30 to 12h30. Given the time frame, let us therefore be a little surprised at this very negative note. Surprised because a return request made on a Wednesday afternoon is unlikely to be completely finished (between organizing the retrieval, return of the item, and refund) in less than 3 business days! You wrote this your review two days ago (i.e., Saturday, Sept. 29). Exactly 48 hours after the retrieval request. Evidently then when you write that you "lost" ONE WEEK seems to us to be a slightly exaggerated statement (moreover, the package was at the concierge desk). It must be understood that the recovery operations (completely free for Customers), require a little time, if only between round trip, moreover in his specific case it was necessary to make sure to find a courier that would pass in his area by 12h30 at the latest. We are therefore sorry to read your dissatisfaction, particularly when our company has been recognized for years to always offer our customers the highest level of service by offering responsive answers to every question, but clearly to certain needs we will never be able to respond favorably because it is "technically" and materially impossible. Therefore, we wish you to find a site that can meet your requests more quickly. Sincerely
1/5
★☆☆☆☆
I bought an item from Britto to give as a gift,unfortunately the packaging was completely broken. To remedy this,I had to create a gift box that contained other products,so that I would not have to give the single item as a gift without packaging. The package had probably been inspected before delivery,but it was not accompanied by any receipt indicating this. Upon receipt of the order, the package appeared to be intact because it had been packed twice.
Lucia
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Answer from
WonderCity
Good morning, we are sorry about what happened and will inform the courier company. But why did you not think to contact our Customer Service Department right away? It is unfortunate that you waited seven days to put a negative review without contacting us directly first. We also have a toll-free number, and we would have solved the problem in no time by replacing the part and asked the courier company for reimbursement of transportation costs due to the fact that someone opened the package before delivering it to you. Sincerely